Director of Customer Success - Brokers

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

At NICE, we embrace challenges and strive to exceed limits. We are driven by ambition, innovation, and a commitment to success. If you're passionate about making an impact and ready for a rewarding career, we invite you to join us.Role OverviewThe Director of Partner Success - Reseller will lead a dynamic team of Partner Success Managers and Implementation Engineers. This pivotal role focuses on ensuring strategic alignment, delivering exceptional partner experiences, and driving value for our resale partners throughout the region. You will serve as a key link between internal teams and regional leadership, fostering operational excellence within our partner ecosystem.Key ResponsibilitiesLead, mentor, and develop a high-performing team of Partner Success Managers and Engineers.Set team goals and performance metrics that align with organizational objectives.Promote a culture of accountability, collaboration, and continuous improvement.Strategic Partner ManagementOversee and guide major partner relationships within the resale channel.Align partner success plans with business goals to ensure long-term growth and retention.Facilitate support and resources for partners by addressing challenges and removing obstacles.Executive Relationship BuildingStrengthen and maintain senior-level relationships with key resell partners.Provide strategic updates and actionable insights to executives, ensuring clarity and alignment.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

About Polygon LabsPolygon Labs is a pioneering global leader in blockchain payments technology, dedicated to crafting and managing infrastructure that facilitates instantaneous, reliable transactions at internet scale. Our mission is to transition all forms of currency to the blockchain ecosystem. We are developing the Polygon Open Money Stack, a comprehensive and integrated suite of services designed to enable seamless monetary transactions worldwide. Our robust infrastructure has already enabled trillions of dollars in on-chain value transfers, supporting millions of daily transactions for some of the world's most prominent banks, fintech companies, enterprises, and consumer applications.Your RoleAs the Head of Partner Success, reporting directly to the Global Head of Business, you will spearhead the Partner Success team at Polygon Labs, nurturing relationships with our most strategic clients within the ecosystem. This vital role is focused on delivering an exceptional client experience from the onboarding phase through to sustained growth, while also establishing the necessary systems, processes, and team structure to enhance enterprise adoption of Polygon Labs' innovative products. If you are passionate about transforming the way leading institutions engage with blockchain infrastructure and driving tangible customer outcomes, this position presents a unique opportunity to shape and lead a high-impact function.Your ResponsibilitiesFoster and maintain robust relationships with senior executives and C-level decision-makers across key strategic accounts.Lead and mentor a dynamic team of account managers, creating scalable processes for onboarding, implementation, and ongoing account management.Design and refine comprehensive post-sales workflows to guarantee a seamless client experience from contract execution to live deployment and beyond.Collaborate cross-functionally with Engineering, Product, Sales, Finance, and Marketing to amplify the customer voice and guide product development.Oversee customer retention, contract renewals, and growth initiatives by identifying upsell and cross-sell opportunities across the Polygon Labs product portfolio.Establish data-driven reporting frameworks to monitor client satisfaction, product adoption, and overall account health.Serve as the primary escalation point for client-related issues, including billing, inquiries, and audit requests.Conduct regular client engagement activities, including monthly check-ins and quarterly business reviews.Contribute to revenue tracking, forecasting, and reporting for internal leadership and external stakeholders.Act as a strategic liaison between clients and the Polygon Labs team to ensure alignment and satisfaction.

At NICE, we continually push the boundaries of what is possible. Our ambition drives us to be innovators in our field, and we are committed to excellence in everything we do. If you share our passion for challenge and success, we invite you to consider an opportunity that could ignite your career.Position OverviewThe Partner Success Manager plays a pivotal role in nurturing relationships and driving performance across our Resell Partners and GSI/BPO Partners. This dynamic position is focused on enhancing partner engagement, managing partner programs, and ensuring that our partners have the essential resources and guidance to deliver exceptional value to their customers. As the primary point of contact for assigned partners, you will support strategic initiatives and foster partner enablement to achieve operational excellence. Your ImpactPartner Account ManagementAct as the main relationship manager for assigned Resell and GSI/BPO Partners.Gain a deep understanding of partner business models, objectives, and performance indicators to align goals and drive mutual success.Assist partners in increasing adoption, expanding their services, and maintaining ongoing engagement with our platform.Program ManagementOversee partner programs, enablement efforts, and readiness initiatives to assure partner proficiency and consistency.Track partner performance against established frameworks and offer guidance to enhance results.Facilitate partner communications, including updates and access to resources and strategic initiatives.Cross-Functional CollaborationCollaborate closely with Partner Success Implementation Engineers, Technical Account Managers, Sales, Technical Support, and Product teams to provide partners with seamless support.Share partner feedback and insights with internal teams to drive product enhancements and operational improvements.Engage in partner reviews and contribute to strategic planning sessions.

At Orgvue, we are revolutionizing organizational design and planning through our innovative software platform. Our mission is to empower organizations to transform their workforce by gaining a deep understanding of their operations and the capabilities of their teams. We bridge the gap between strategy and execution, providing clarity and insight for organizations to evolve into high-performing, adaptable entities amidst the complexities of the modern workplace. Trusted by some of the world's most renowned enterprises and consulting firms, Orgvue helps visualize and model present and future organizational states, facilitating quicker and more informed decision-making. Headquartered in the UK, we also have a presence in the US, Canada, Europe, and Australia.About the RoleWe are seeking a dynamic Partner Success Manager to join our team. In this pivotal role, you will work closely with our strategic partners to maximize the value derived from their collaboration with Orgvue. Your ability to cultivate relationships, manage risks, and coordinate cross-functional initiatives will be essential in enabling our partners to effectively utilize Orgvue in their projects, thereby increasing the volume of Orgvue implementations over time.You will engage directly with leaders and super users, guiding them in executing collaborative plans that may include market strategies, custom technical solutions, project delivery, and user enablement activities. As a driving force, you will help partners enhance their internal Orgvue capabilities on critical projects with leading global companies. Additionally, you will act as a key liaison to our Product and Sales teams to propose enhancements that will enhance Orgvue and to expand our market presence through partner channels.When not directly engaging with partners, you’ll collaborate with colleagues on initiatives aimed at building and scaling our service offerings for the partner community.About YouYou are enthusiastic about joining a rapidly expanding international firm.You possess a passion for problem-solving in the Organizational Design and Transformation domain.You aspire to make a meaningful impact on some of the largest and most recognizable organizations.You thrive in fast-paced environments, enjoy tackling complex challenges, and appreciate wearing multiple hats.You enjoy collaborating with a diverse range of stakeholders, both internally and externally.You maintain composure under pressure and are committed to finding solutions, no matter how challenging.

Cadmus supports universities in achieving real teaching and learning results. Institutions that deliver strong outcomes see higher student retention and loyalty, while those that do not risk falling behind. As Cadmus expands in the UK and Europe, assessment is becoming a priority at senior university levels. The Partner Success Manager will help shape how universities use Cadmus and drive meaningful change in teaching and assessment practices. This position is based in London and focuses on supporting institutional partners across the UK and EU. Role overview This role manages a portfolio of university accounts, working directly with Deputy Vice-Chancellors, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The main goal is to achieve measurable improvements in assessment design and delivery, rather than focusing solely on customer satisfaction. Key performance indicators Build and maintain a strong portfolio with high adoption and renewal rates, using clear outcomes to support evidence-based renewal discussions. Identify and address risks early by spotting signs of disengagement or stakeholder changes and resolving issues before they escalate. Grow at least two accounts beyond initial contracts by delivering value that encourages deeper engagement with Cadmus. Influence Cadmus’ product and service direction by sharing partner insights that help shape offerings to better meet institutional needs. Requirements At least 5 years of experience in customer success or account management, ideally within EdTech or SaaS for institutional clients. Strong knowledge of the UK higher education sector, including decision-making processes and key stakeholders. Commercial awareness combined with a commitment to delivering results for customers. Excellent communication skills, comfortable moving between procurement and teaching strategy discussions. What sets you apart Focus on outcomes and address solution gaps directly. Genuine interest in teaching and learning. Build trust and reliability with partners, especially during challenges. Motivated by navigating complex institutional environments.

Role overview As a Senior Customer Success Partner at creatoriq, the focus is on supporting enterprise clients from the London office. The position centers on building strong, lasting relationships and guiding organizations through onboarding. Helping clients achieve their business goals with creatoriq’s solutions is a key part of the role. What you will do Develop and maintain partnerships with enterprise customers Lead onboarding to ensure clients get started smoothly Support clients as they work toward their business objectives using creatoriq’s products Identify ways to improve the client experience and contribute to account growth Share strategic insights and act proactively to address client needs Location This position is based in London.

Role Overview The Director of Customer Success at uplearn leads the team responsible for customer satisfaction and engagement. This role shapes how users experience and benefit from uplearn’s educational platform. Main Responsibilities Develop strategies to help customers gain the most value from uplearn’s platform Build and maintain strong relationships with key stakeholders Guide the team in adopting and refining customer support practices What We’re Looking For Seeking a leader who inspires teams, drives results, and strengthens customer loyalty. Location London, England, United Kingdom

Nice Ltd. is looking for a Principal Partner Success Implementation Engineer based in London. This position centers on enhancing partner experiences and ensuring the effective rollout of company solutions. Key responsibilities Collaborate with both internal teams and external partners to deliver solutions tailored to partner requirements. Develop and sustain strong working relationships with partners during each stage of the implementation process. Provide support to partners, helping them adopt Nice Ltd. products and maintain satisfaction over time. Role focus This role emphasizes communication, relationship building, and hands-on support to help partners achieve success with Nice Ltd. solutions.

Join FreedomPay as a Partner Success Manager and be the key liaison for our esteemed enterprise partners. In this dynamic role, you will ensure partner needs are met through proactive communication and relationship management. Ideal candidates will possess a strong background in the payment industry, thrive in a fast-paced technical environment, and enjoy collaborating with cross-functional teams to foster partner satisfaction and drive long-term success.

Role Overview impact is hiring a Director of Customer Success in London. This senior leader will guide a team focused on client satisfaction and the effective adoption of our solutions. The position centers on building strategies that improve customer engagement and retention. What You Will Do Lead and mentor the customer success team to deliver strong client outcomes Design and implement initiatives that increase customer engagement and loyalty Work closely with teams across the company to support customer-focused improvements and innovation What We Look For Experience leading customer success or account management teams Proven ability to drive customer satisfaction and retention Strategic thinking and a collaborative approach Strong communication and leadership skills

Role overview BlueOptima seeks a Director of Customer Success based in London. This leadership role guides the customer success department and plays a central part in helping clients reach their goals with BlueOptima’s services. What you will do Create and refine strategies to support customer success and retention Lead, mentor, and support a team of customer success professionals Collaborate with other departments to enhance the client experience Develop and maintain strong client relationships Ensure clients gain maximum value from BlueOptima’s offerings Requirements Proven experience managing customer success teams Skill in developing strategies that improve customer satisfaction and retention Ability to work well with colleagues across different departments History of building lasting relationships with clients Leadership that contributes to both team and company growth

DEPT® is a forward-thinking Growth Invention company dedicated to accelerating the success of the world’s most ambitious brands. With over 4,000 specialized professionals, we operate at the nexus of technology and marketing to provide innovative growth services across various sectors, including Brand & Media, Experience, Commerce, CRM, and Technology & Data. Our client roster features industry giants such as Google, Lufthansa, Meta, eBay, and OpenAI. We proudly hold B Corp and Climate Neutral certifications since 2021.JOB PURPOSEThis pivotal role is situated within our Holding team located in London and Manchester. Our diverse team encompasses expertise in Finance, Hospitality, Recruitment, People & Culture, IT Support, and Marketing. We serve as the backbone of the organization, ensuring smooth operations and fostering collaboration across departments. We are the go-to team for inquiries, brainstorming sessions, support, and planning engaging initiatives that everyone appreciates. We are the dependable force that keeps the wheels turning.As the Head of Partner Marketing for EMEA, you will spearhead the strategic development and hands-on execution of co-marketing efforts, demand generation, and partner-focused events across the EMEA region. You will be the catalyst for our collaborative go-to-market strategies with technology and media partners like Adobe, Shopify, and Google, enhancing our joint value propositions, generating leads, and reinforcing DEPT®’s leadership in AI-driven services, cloud migrations, personalization, media innovation, and digital commerce.You’ll work closely with cross-functional teams, including Growth, Alliances, Regional Marketing, and Sales, to craft and implement integrated campaigns, content strategies, demand plays, and events that translate partner collaborations into measurable business outcomes.KEY RESPONSIBILITIESDevelop & Execute Co-Marketing Strategy — Formulate and implement collaborative marketing initiatives with strategic partners. Create campaigns that encompass webinars, case studies, thought leadership pieces, email outreach, and partner marketplace content.Drive Pipeline & Demand Generation — Collaborate with Growth, Partnerships, and Regional Marketing to launch demand campaigns, monitor performance against KPIs, ROI, and pipeline goals. Develop demand strategies aligned with partner incentives, MDF/coop budgets, and regional sales objectives.Lead Events & Experiences — Organize and oversee partner-focused events (executive roundtables, CIO experiences, roadshows, workshops). Manage speaker submissions, session content, booth messaging, and overall event execution.

About NextStep NextStep connects top consulting professionals with leading roles through an intelligent, AI-driven platform. The team works with innovative companies across multiple industries, matching experienced talent to positions where they can make a measurable impact. This search is on behalf of a client seeking a Portfolio Director / Operating Partner. About the Client The client is a UK-based growth equity fund managing £900 million in assets. Their focus is on founder-led technology and software companies at Series B to D stages. With 18 active investments, the fund prioritizes operational value creation as much as financial structuring. This new Portfolio Director / Operating Partner role will play a central part in supporting portfolio companies through key growth milestones. Role Overview The Portfolio Director / Operating Partner will work directly with management teams in the fund’s portfolio companies. The position involves applying operational experience, strategic thinking, and commercial judgment to solve challenges that influence business performance. Typically, this means working closely with one or two companies at a time, partnering with founders and CEOs on projects that shape the fund’s returns. Key Responsibilities Quickly assess operations and strategy across portfolio companies to identify areas for value creation. Work alongside leadership teams to design and deliver initiatives that improve growth, operations, and organizational effectiveness. Support CEOs with high-priority issues, such as go-to-market planning, pricing, hiring, and operational structure. Offer operational perspectives to the investment team during due diligence for new deals. Build and maintain trusted advisor relationships with founders and board members. Requirements 12–18 years of relevant experience, including time as a Partner or Engagement Manager in management consulting, in private equity operational teams, or in a C-suite operational role within a technology or software company. Proven ability to drive substantial operational and commercial improvements through hands-on work. Strong interpersonal skills, with a talent for building trust with founders and navigating complex operational settings. Location London

At Synthesia, we are redefining how organizations communicate through AI-driven video solutions. As the premier AI video platform for enterprises, we cater to over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the U.S., continuously innovating to enhance visual communication and skill development in the workplace.With our recent Series E funding of $200 million, our valuation has soared to $4 billion, supported by top-tier investors such as Accel, NVentures (Nvidia's investment arm), Kleiner Perkins, GV, and Evantic Capital, along with key players from Stripe, Datadog, Miro, and Webflow.About the RoleAs the Director of Customer Success for the DACH region, you will report directly to the VP of Customer Success. Your primary responsibility will be to cultivate and lead an exceptional team of Customer Success Managers (CSMs) who will manage our largest enterprise accounts. Your ability to engage in strategic discussions at all organizational levels, including the C-suite, will be vital as you drive customer satisfaction and product adoption.

About WPP MediaWPP is a leader in creative transformation, harnessing the power of creativity to foster positive change for our people, the planet, clients, and communities. Discover more about our mission at wpp.com.WPP Media stands at the forefront of WPP’s global media collective. In a dynamic landscape where media permeates all aspects of life, we unite the best platforms, talent, and partnerships to unlock boundless growth opportunities. Learn more at wppmedia.com.Position OverviewIn the role of Director of People Partnerships, you will serve as a trusted advisor to executive leadership, delivering expert insights and support on a wide range of people-centric initiatives, including talent management, organizational development, employee relations, compensation strategies, and performance management. Collaborating closely with Centres of Value, you will ensure the seamless alignment and implementation of People programs and services. This is a pivotal opportunity to influence our organizational culture and nurture our talent.

About SaturnAt Saturn, we are revolutionizing the financial advisory landscape by developing an AI-driven operating system tailored for financial advisers. Our goal is to make financial advice accessible to one billion people, establishing the most reliable and intelligent platform for financial planning and compliance.Having emerged as the UK market leader in just two years, our trajectory of growth continues to accelerate. We are proud alumni of Y Combinator's S24 batch and have successfully raised $15M in Series A funding from esteemed investors, including Singular, Shapers, and Y Combinator, to propel our next growth phase.The RoleWe are seeking a dedicated individual to join our Partner Experience team, responsible for the complete implementation and ongoing success of Saturn's platform within our partner organizations. Your mission will be to transform signed agreements into flourishing, deeply integrated partnerships, overseeing onboarding, adoption, health, retention, and expansion.This role is pivotal, bridging customer success, implementation, and relationship management. You will collaborate directly with firm principals, compliance teams, and advisers to launch Saturn, inspire significant behavioral changes, and ensure partners derive measurable value from our platform.What You'll DoManage the partner experience lifecycle from onboarding to renewal and expansion, guaranteeing every firm achieves consistent, high-quality outcomes.Lead the implementation process for new partners: scoping requirements, configuring the platform, training users, and fostering platform adoption.Cultivate and sustain trusted relationships with stakeholders across partner organizations.Identify opportunities for expansion and upselling within existing accounts, collaborating with the Partnerships team.Translate partner feedback into specific, actionable insights for the Product team, becoming a reliable source of customer intelligence.Develop productive cross-functional relationships with Product, Engineering, and Partners.Lead strategic discussions, representing Saturn within the industry.Contribute to the improvement of processes, documentation, and playbooks to enhance the scalability and consistency of the Partner Experience function.Who You AreA minimum of 3 years of experience in customer success, implementation, account management, consulting, or a similar client-facing role within B2B SaaS.Demonstrated ability to build and maintain strong relationships with various stakeholders.

As a Partner Implementation Consultant at FloQast, you will be instrumental in fostering and enhancing our implementation partnerships. Your role will involve designing and delivering comprehensive learning programs tailored to empower our implementation partners with the knowledge and skills to effectively utilize and implement FloQast’s innovative products. Building strong, collaborative relationships with our outsourced implementation partners is crucial to ensure the successful launch, adoption, and growth of our product suite, as well as to cultivate advocates for our solutions. *Visa sponsorship is NOT available at this time