Director of Customer Success - Brokers

Join Vitesse – your premier treasury and payment partner in the insurance industry!Embark on your next career adventure with us!Become a part of our team that is revolutionizing the payments industry.Who We Are At Vitesse, we pride ourselves on being more than just a payment platform; we are the foundational financial infrastructure that connects the global insurance ecosystem. Our platform is specifically designed for insurers, brokers, MGAs, and TPAs, delivering optimized claims management, real-time global payments, and comprehensive financial oversight. Our impact is significant: we facilitate over $20 billion in payments across more than 200 countries, returning hundreds of millions to insurers' balance sheets. With licensing in the UK (FCA), Europe (DNB), and New York (NYDFS), our talented team of over 260 professionals worldwide is poised for significant growth following our recent $93 million Series C funding from KKR. Join us as we expand our footprint across Europe and the US, bringing innovative insurance solutions to life.Are you ready to make a meaningful impact? You belong here.About the RoleThe Customer Success Director will take charge of managing and expanding a portfolio of Tier 1 customers, overseeing the entire post-sale lifecycle for complex, high-value accounts. This position is critical in driving systemic adoption, accelerating value realization, and achieving strong renewal and expansion outcomes, acting as a trusted advisor and strategic advocate for our customers.Drawing on extensive expertise in the insurance sector, including insight into emerging trends, regulatory requirements, and best practices, the Customer Success Director will provide informed guidance, influence strategic decision-making, and enhance customer outcomes.This position is both strategic and hands-on. As a player-coach, you will mentor Customer Success Managers, lead cross-functional initiatives, and collaborate closely with Operations, Product, and Sales teams to optimize workflows, influence product roadmap prioritization, and drive measurable improvements in key performance metrics such as straight-through processing (STP) and reconciliation accuracy.Key ResponsibilitiesDesign and implement customer success strategies for complex Tier 1 accounts, fostering systemic adoption improvements across portfolios.Manage executive relationships with top-tier accounts alongside the Sales team, influencing strategic decisions and account direction.Co-manage renewal forecasting and expansion pipelines, driving strategic account planning and growth initiatives.Collaborate with Delivery & Operations to enhance workflows and improve STP percentages and reconciliation accuracy.Act as a strategic advocate for customer success, ensuring alignment with their objectives.

Role Overview The Director of Customer Success at uplearn leads the team responsible for customer satisfaction and engagement. This role shapes how users experience and benefit from uplearn’s educational platform. Main Responsibilities Develop strategies to help customers gain the most value from uplearn’s platform Build and maintain strong relationships with key stakeholders Guide the team in adopting and refining customer support practices What We’re Looking For Seeking a leader who inspires teams, drives results, and strengthens customer loyalty. Location London, England, United Kingdom

Role overview BlueOptima seeks a Director of Customer Success based in London. This leadership role guides the customer success department and plays a central part in helping clients reach their goals with BlueOptima’s services. What you will do Create and refine strategies to support customer success and retention Lead, mentor, and support a team of customer success professionals Collaborate with other departments to enhance the client experience Develop and maintain strong client relationships Ensure clients gain maximum value from BlueOptima’s offerings Requirements Proven experience managing customer success teams Skill in developing strategies that improve customer satisfaction and retention Ability to work well with colleagues across different departments History of building lasting relationships with clients Leadership that contributes to both team and company growth

Role Overview impact is hiring a Director of Customer Success in London. This senior leader will guide a team focused on client satisfaction and the effective adoption of our solutions. The position centers on building strategies that improve customer engagement and retention. What You Will Do Lead and mentor the customer success team to deliver strong client outcomes Design and implement initiatives that increase customer engagement and loyalty Work closely with teams across the company to support customer-focused improvements and innovation What We Look For Experience leading customer success or account management teams Proven ability to drive customer satisfaction and retention Strategic thinking and a collaborative approach Strong communication and leadership skills

At Synthesia, we are redefining how organizations communicate through AI-driven video solutions. As the premier AI video platform for enterprises, we cater to over 90% of Fortune 100 companies. Established in 2017 and headquartered in London, we have expanded our presence across Europe and the U.S., continuously innovating to enhance visual communication and skill development in the workplace.With our recent Series E funding of $200 million, our valuation has soared to $4 billion, supported by top-tier investors such as Accel, NVentures (Nvidia's investment arm), Kleiner Perkins, GV, and Evantic Capital, along with key players from Stripe, Datadog, Miro, and Webflow.About the RoleAs the Director of Customer Success for the DACH region, you will report directly to the VP of Customer Success. Your primary responsibility will be to cultivate and lead an exceptional team of Customer Success Managers (CSMs) who will manage our largest enterprise accounts. Your ability to engage in strategic discussions at all organizational levels, including the C-suite, will be vital as you drive customer satisfaction and product adoption.

Cadmus Technologies Ltd. is searching for a Director of Partner Success to help shape how universities advance assessment practices. This London-based role focuses on building and scaling the Customer Success function, working at the intersection of education and technology. Role overview This is a foundational position designed for someone who can lay the groundwork for a high-impact Customer Success team. Cadmus has an established product and strong demand in the market. The Director of Partner Success will be responsible for developing operational strength, expanding the team, and engaging senior leaders at partner institutions to drive meaningful outcomes. What you will do Collaborate with the Chief Revenue Officer to oversee key institutional relationships for Cadmus. Lead strategic discussions with universities and other partners, often at a senior level. Combine leadership with hands-on account work to understand the needs and dynamics of each partner. Key performance indicators (first year) UK net revenue retention: Achieve strong retention by delivering measurable improvements for students and staff, focusing on renewals and expansions that reflect real impact. Build a high-performing Customer Success team: Recruit and develop a team with both institutional insight and commercial skill, capable of independently managing renewals and expansions. Develop senior stakeholder relationships: Establish direct, trusted connections with key university decision-makers to ensure Cadmus is involved in important institutional decisions. Establish operational infrastructure: Set up respected processes for account health, success planning, and quarterly business reviews, forming the backbone of a valued Customer Success function.

Role Overview Anaplan is seeking a Partner Success Director for the EMEA region, based in London. This leadership role focuses on building and maintaining strong relationships with partners, helping them succeed as they work with Anaplan’s planning platform. What You Will Do Guide partners through integrating and using Anaplan’s platform Support partners in improving their operational capabilities Work closely with collaborators to achieve shared goals Serve as a strategic advisor to ensure partner success What We Look For Experience leading partner relationships in a technology or SaaS environment Strategic thinking and a collaborative approach Strong communication and relationship-building skills Ability to deliver results through teamwork This position is based in London and covers the EMEA region.

Join Xero as the Head of Customer Success, where you will lead our dedicated team to enhance customer satisfaction and drive engagement. In this strategic role, you will develop and implement robust customer success initiatives, ensuring our clients achieve their desired outcomes. Your leadership will inspire a culture of excellence and continuous improvement, fostering strong relationships with our valued customers.

About MixpanelMixpanel is an innovative event analytics platform designed for builders who require immediate insights from their data—no SQL expertise needed. By enabling everyone in the organization to visualize and learn from the effects of their contributions on product, marketing, and company revenue metrics, we empower teams to make informed decisions.With over 9,000 paying clients, including renowned companies like Netflix, Pinterest, Sweetgreen, and Samsara, Mixpanel helps organizations understand their customers and track progress effectively. We are dedicated to offering the most comprehensive and trustworthy analytics platform that is accessible and relied upon by all.About the Customer Success TeamThe Customer Success & Solutions Engineering teams at Mixpanel are dedicated analytics consultants who integrate with our enterprise clients to achieve their business objectives. We engage with prospects and clients across the customer journey to comprehend what adds value, acting as the technical partner to our Sales team to fulfill that value. You will collaborate closely with Account Executives, Account Managers, Product, Engineering, and Support teams to successfully implement self-serve analytics in our customers' organizations, manage change effectively, and execute technical projects and services that enhance customer satisfaction and drive ROI on their Mixpanel investment.About the RoleAs a Customer Success Architect, you will engage with customers at every stage of their journey to discern what drives value, from pre-sales proof of concepts to illustrate rapid time to value, to post-sales onboarding and implementation, ensuring customers are set for sustainable success with scalable implementations and best practices in data governance. Throughout the customer lifecycle, you will explore how analytics can propel business value and advise them on optimizing the Mixpanel experience, including managing change during the rollout, defining and achieving ROI, and pinpointing areas for enhancement in their current analytics usage. For large enterprise clients, following onboarding, you will also work with Account Managers to foster data trust and product adoption among over 100 end-user teams through a structured change management rollout approach.

Role Overview impact is hiring a Customer Success Manager in London. This role focuses on helping clients reach their goals and get the most value from our solutions. Building strong relationships and supporting customer satisfaction are central to this position. What You Will Do Support clients as they use our products and services Work closely with customers to understand their needs and objectives Strengthen long-term relationships to encourage continued success Help clients resolve issues and make the most of our offerings What We Look For Proactive approach to client support Strong focus on customer satisfaction Ability to build and maintain trust with clients

At NiCE, we embrace challenges and push beyond our limits. As ambitious game changers, we strive for excellence in every endeavor. If you share our passion for innovation and success, we offer a career opportunity that will ignite your potential.What Does the Role Entail?As a Customer Success Manager, you will take charge of fostering enduring relationships with our key NiCE CX customers post-purchase and throughout their product implementation journey. You will be their trusted advocate, ensuring they realize the full value of our solutions.Your engagement with customers will begin before they launch our contact center platform, and you will remain closely involved to guarantee adoption, measurable ROI, and long-term success.Our team comprises experienced customer success professionals who are dedicated to surpassing customer expectations. You will manage multiple high-touch, complex enterprise accounts, driving the adoption of AI-powered capabilities and enhancing overall customer experience.In partnership with customers, you will guide them in utilizing NiCE technology effectively, expanding usage, and nurturing long-term, loyal relationships. Your assigned accounts may include those with premium service packages, necessitating high levels of engagement and strategic guidance.Engagements with customers will occur through various channels including phone, email, chat, and video conferencing, with in-person visits as necessary. Travel to customer sites for value reviews and executive meetings will be expected.Collaboration is key; you will work independently as well as alongside Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to achieve the highest levels of customer satisfaction and success.Your Impact:Serve as the primary point of ownership for customer success across assigned accounts, coordinating NiCE CX resources to deliver outstanding outcomes.Develop and nurture strong, productive relationships with customers, holding regular success reviews to align with their contact center operations and business goals.

Join Harvey as the Head of Customer Success for the EMEA region, where you will lead our efforts in delivering exceptional customer experiences. You will be responsible for developing and implementing customer success strategies that foster long-term relationships with our clients, ensuring they achieve maximum value from our solutions.This role will involve collaboration with cross-functional teams to drive customer engagement and retention, while also identifying opportunities for growth within existing accounts.

Join our dynamic trading initiative in London, where we are expanding our focus on listed commodities options. This initiative is fueled by a combination of talented internal team members and seasoned external professionals. In our collaborative and entrepreneurial environment, you have a unique chance to help shape and scale a new desk from its inception. Our team boasts extensive expertise and diverse trading experience, prioritizing innovation, accountability, and cross-functional collaboration. As our desk evolves, you will find increasing opportunities to assume broader responsibilities and significantly contribute to our success.

Join anima as a Customer Success Manager, where you will play a pivotal role in ensuring our clients achieve their goals and maximize their value from our services. You will be the primary point of contact for our customers, guiding them through the onboarding process and providing ongoing support to enhance their experience with our innovative solutions.Your expertise will help identify customer needs and promote our solutions effectively. You will collaborate closely with various teams to ensure a seamless experience for our clients.

Join us in revolutionizing the hospitality industry!At Nory, we understand the challenges faced by the hospitality sector—thin margins, high waste, and stretched teams. That's why we created a comprehensive restaurant management system designed to streamline operations.Founded by Conor, who experienced the industry's pains firsthand after scaling Mad Egg in Ireland, Nory aims to eliminate the hassle of managing disparate systems, cumbersome spreadsheets, and endless paperwork. Our platform combines real-time data with AI-driven analytics to empower restaurant operators to enhance their profitability.With a recent Series B funding led by Kinnevik, we are rapidly expanding. Our team has grown to over 85 members across Ireland, the UK, Spain, and the US, and we are looking for a Scaled Customer Success Manager to elevate our Customer Success team.This role is based in London and requires 2-3 days per week in the office or onsite with customers in Greater London.Your RoleYou will spearhead the development of our Scaled Customer Success strategies, processes, and systems, ensuring our SMB customers derive maximum value from Nory without needing one-on-one management.Utilizing data-driven insights, you will craft, implement, and refine strategies to encourage platform adoption, customer satisfaction, and long-term retention. You will play a pivotal role in establishing a world-class Customer Success function.If you are passionate about analyzing data, creating scalable strategies like automated communications, training academies, knowledge bases, and webinars, and shaping the future of hospitality technology, we want to hear from you!Your ResponsibilitiesManage our global Scaled SMB customers, focusing on retention at scale.Leverage data to design and execute strategies that promote platform adoption, value realization, customer advocacy, and loyalty.Establish scalable processes and systems that facilitate effective delivery of Customer Success initiatives.

Join our dynamic team at duffel as a Customer Success Manager in London, where you will play a pivotal role in ensuring our clients achieve maximum value from our innovative travel technology platform. You will be responsible for developing strong relationships with our customers, understanding their goals, and proactively managing their success journey.Your efforts will not only enhance customer satisfaction but will also contribute to the overall growth of our business. If you are passionate about enhancing customer experiences and driving success, we would love to hear from you!

Join Attio and Revolutionize CRM for the AI Era!At Attio, we are on a bold mission to transform customer relationship management for the age of artificial intelligence. Our groundbreaking AI-native CRM solution is specifically designed for the most driven go-to-market teams. We recently celebrated a significant milestone with a $52M Series B funding round led by GV (Google Ventures), with contributions from Redpoint, Balderton, Point Nine, and 01A. Our dynamic team is passionate about tackling complex technical challenges, delighting users, and setting new benchmarks in the industry.About the RoleAs a key member of our Customer Success team, you will play an essential role in how we build and enhance customer value. You will help clients adopt Attio efficiently, integrate it seamlessly, and realize significant long-term benefits. With a blend of technical prowess and profound empathy, you will navigate teams through intricate use cases, provide insights that influence product development, and transform exceptional onboarding experiences into enduring success.Your ResponsibilitiesDevelop and lead tailored success plans for high-priority accounts, acting as both a trusted business partner and an expert product consultant.Create and implement strategies to assess customer health, and enhance adoption, retention, and upselling efforts on both individualized and scalable levels.Collaborate with fellow Customer Success Managers to generate innovative ideas, document best practices, and create reusable program templates to ensure consistency and scalability as we expand into new markets.Contribute to group-wide initiatives for secondary accounts through various channels including emails, workshops/webinars, office hours, and community engagement programs.Leverage data analytics to categorize customers based on usage patterns and demographic factors, delivering personalized resources tailored to each segment.Work alongside Sales Engineers, post-sales, and Support teams to develop content for scaled initiatives.Partner with marketing and product teams to enhance brand and activation messaging.Your QualificationsA minimum of 5 years of relevant professional experience, including at least 3 years in Customer Success or Account Management.A passion for customer advocacy and relationship-building, with a proven track record of driving customer success outcomes.

As a Strategic Customer Success Manager at Vanta, you will play a pivotal role in nurturing and expanding our client relationships. You will be responsible for ensuring customer satisfaction and driving value from our solutions. Your ability to understand client needs and coordinate with various teams will be essential in helping our customers achieve their compliance goals.We are looking for a passionate individual who can leverage their expertise to enhance customer engagement and retention. You will be tasked with developing success plans, conducting regular check-ins, and providing strategic insights that align with our clients' objectives.

About UsAt Ideals, we are a leading global B2B SaaS provider, acclaimed for being the top-rated and most customer-focused brand in the secure business collaboration sector. With over 2 million users across 300,000 companies worldwide, we empower individuals to navigate high-stakes processes and make critical decisions with reduced stress, improved quality, and enhanced efficiency.Ideals Virtual Data Room (VDR): A secure platform for document sharing and collaboration tailored for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other intricate transactions.Ideals Board: A collaborative platform designed for board and leadership teams to facilitate quicker, safer, and more compliant decision-making processes.Your RoleDelivering an outstanding customer experience is paramount at Ideals. Our Customer Success team has been instrumental in maintaining high customer satisfaction levels, securing our position as a Market Leader on G2 for five consecutive years.We are seeking a dynamic Customer Success Manager to enhance our Customer Success team in the UK. In this post-sales role, you will take full ownership of a client portfolio, leading renewals, onboarding, and account expansion for high-value B2B clients, including several strategic accounts in our European portfolio.You will collaborate cross-functionally to drive product adoption and maximize account potential, directly influencing revenue targets and client retention. This is a unique opportunity to establish an impressive track record within a multinational, mature yet rapidly evolving SaaS environment. You will have a significant impact on customer relationships, working alongside various departments to support our scaling growth in the UK region and beyond.Please note that we can only consider candidates located in London or nearby, as this role requires in-person client meetings.

Team Overview The Shared Success Customer Success Management (CSM) team is part of the Customer Experience group at Realtime Board Global. This organization also includes Renewals, Customer Education, and Support. The Shared Success CSM team uses a pooled, scale-oriented model to support a large and growing customer base. Digital engagement is the foundation, with group sessions and data-driven prioritization ensuring that personal interaction happens where it matters most. Our team partners with clients to help them get the most out of Miro, an AI-enhanced platform for modern workflows. By working closely with customers, we encourage innovation, better collaboration, and new ways of working. We use product insights, lifecycle signals, and scalable engagement strategies to drive measurable improvements in retention, adoption, and growth across a diverse global customer base. Role Overview The Customer Success Manager (CSM) on the Shared Success team plays a key part in shaping and delivering a modern, scalable approach to Customer Success. This role suits individuals who are self-driven, comfortable with shifting priorities, and eager to learn and adapt. The CSM manages direct customer interactions, using data signals to prioritize efforts across a portfolio. Product usage, lifecycle indicators, and health metrics inform engagement strategies. Working with colleagues around the world, the CSM contributes to scalable programs, experiments, and playbooks that help thousands of customers realize value from Miro. Curiosity, accountability, and strong organizational skills are important, as is the ability to use data, technology, and emerging AI tools to achieve meaningful outcomes for customers. What You Will Do Oversee a portfolio of customers, prioritizing engagement based on data and product signals Drive adoption, retention, and growth by delivering value through scalable programs and group engagements Collaborate with engineering, product, and design leaders to translate business objectives into actionable results using Miro Develop and refine playbooks and experiments to support thousands of customers at scale Engage with stakeholders at all levels, from individual users to C-level executives What We Look For Experience in customer success or a related field, ideally with a focus on digital or scaled engagement models Ability to adapt quickly and thrive in changing environments Strong organizational skills and accountability Comfort using data, technology, and AI to inform decisions and strategies Consultative approach with confidence in engaging a range of stakeholders Background working with engineering, product, and design teams Fluency in AI concepts and their practical application in customer success Location This role is based in London, UK.