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Director of Customer Onboarding

SiteminderBangkok
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in customer success or onboarding roles, preferably in a SaaS environment. Strong leadership skills with a track record of managing teams effectively. Exceptional communication and interpersonal skills. Ability to analyze data and derive actionable insights to improve customer experiences. Bachelor's degree in Business Administration, Marketing, or a related field.

About the job

The Director of Customer Onboarding at Siteminder leads the Bangkok-based team dedicated to welcoming new customers and ensuring they have a strong start with Siteminder’s products. This position focuses on creating a positive first experience and setting the stage for long-term customer relationships.

What you will do

  • Develop and improve the onboarding process to support customer satisfaction and increase retention.
  • Collaborate with other departments to design and implement effective onboarding programs.
  • Analyze data to assess and update onboarding strategies, making adjustments as needed to support customer success.

About Siteminder

Siteminder is a leading technology provider in the hospitality industry, empowering hotels and accommodation providers with innovative solutions to manage their online presence. With a commitment to excellence and customer satisfaction, Siteminder is at the forefront of transforming the way hotels engage with their guests.

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