Director of Customer Experience

Join our dynamic team at 360IT Professionals as a Genesys Specialist. This role offers a unique opportunity for individuals with extensive experience in contact center solutions. You will play a pivotal role in optimizing our Genesys platform, ensuring seamless communication and enhanced customer experiences. Ideal candidates will have a proven track record in managing contact center technology and a deep understanding of Genesys systems.

Join our dynamic team at Sonsoft Inc. as a Genesys Architect. In this role, you will be responsible for designing and implementing top-notch solutions using the Genesys platform. You will work closely with clients to understand their needs and deliver optimal configurations that drive customer engagement and satisfaction.

Join our team at Sonsoft Inc. as a Genesys Architect, where you will play a pivotal role in designing and implementing innovative contact center solutions. We are looking for a talented individual with strong technical expertise in Genesys platforms to help us transform client interactions and improve operational efficiency.

Join our dynamic team as a Senior SSO Specialist where you will leverage your expertise in Siteminder, OpenToken, and OAUTH to enhance our security protocols and user experience. In this role, you will be responsible for designing and implementing Single Sign-On (SSO) solutions that streamline access while ensuring robust security measures.

Join dev2 as a Credentialed Tax Accountant in a fully remote role where your expertise in tax preparation and accounting will shine. We are looking for a dedicated professional who possesses a minimum of 2 years of paid tax experience. This role offers the flexibility of working from home while contributing to our team’s success.

LaBella Associates is actively seeking a skilled and experienced Bridge Engineer to join our dynamic team in Charlotte, NC. In this pivotal role, you will lead the analysis, design, and detailing of various local and state Department of Transportation (DOT) bridge projects under the mentorship of senior bridge engineers.Conduct comprehensive analysis and design for bridge projects.Collaborate effectively with team members and attend necessary meetings and conferences.

Join our dynamic team at 360 IT Professionals as a Senior SSO Engineer. We are seeking a highly skilled professional with over 10 years of experience in SSO technologies, including OpenToken and OAUTH. Your expertise will help drive our projects forward, ensuring secure and efficient access management across various platforms.

Join our dynamic team at dev2 as a Tax Professional, where you'll leverage your expertise to assist clients in navigating complex tax regulations. This remote position allows you to work from the comfort of your home while making a significant impact on our clients' financial well-being. If you have over two years of paid tax experience and a passion for helping others, we encourage you to apply!

Role Overview The A. O. Garcia Agency is looking for a Remote Enrollment Specialist based in Charlotte, North Carolina. This position focuses on assisting clients as they navigate the enrollment process, answering questions, and supporting them through each step. What You Will Do Guide individuals through enrollment procedures Explain available options and address client questions Support applicants to ensure a straightforward application experience What We Look For Clear communication skills Commitment to providing helpful, attentive service Ability to work remotely and manage tasks independently

Join our dedicated team at CVS Health as an Emergency Veterinarian in Charlotte, NC, where you’ll provide exceptional care to animals in urgent need. This role requires expertise in emergency medicine, the ability to work in high-pressure situations, and a passion for animal welfare. You will be part of a supportive environment that encourages continuous learning and professional growth.

Join our dynamic team at destinationknot as a Remote Travel Booking Specialist. In this exciting role, you will assist clients in planning and booking their dream vacations from the comfort of your home. Your passion for travel and exceptional customer service skills will help create memorable experiences for our clients.

Join our dynamic team at thinkingit as a meticulous and organized Payroll Specialist who will oversee and execute all payroll functions with precision and punctuality. In this vital role, you will ensure adherence to all federal, state, and local payroll regulations, maintain comprehensive employee records, and deliver exceptional support to both employees and management.Key Responsibilities Manage the complete payroll cycle for various locations, ensuring both accuracy and timely processing. Maintain payroll documentation, employee data, and related records meticulously. Ensure strict compliance with all relevant payroll laws and regulations at federal, state, and local levels. Work closely with HR and Finance teams to resolve any payroll discrepancies. Address payroll-related inquiries from employees and management with professionalism. Generate payroll reports and assist during audits or internal reporting processes. Stay informed about updates in payroll legislation, tax regulations, and industry best practices.

Are you passionate about creating a welcoming environment for others? Join us as a Part-Time Customer Experience Specialist at Cottonwood Reserve Apartments in Charlotte, NC! In this dynamic role, you will play a key part in ensuring that both current residents and prospective tenants feel at home within our community. Your cheerful demeanor, effective communication skills, and problem-solving abilities will be essential in delivering an outstanding customer experience that embodies our #HomeAtLast ethos. Apply today! This part-time position requires a flexible schedule, including weekends and evening shifts. Bilingual skills in English and Spanish are a valuable asset! As a Customer Experience Specialist, you will: Utilize your positive attitude, communication skills, and creativity to engage with all visitors. Greet customers, including prospects, residents, and vendors, with a warm smile. Respond promptly and courteously to inquiries from residents and prospects via phone, email, and text. Handle incoming calls and document relevant information accurately. Ensure that apartments are ready for showing and upcoming move-ins daily. Conduct regular walkthroughs of the property, amenities, and vacant apartments to maintain Cottonwood Standards. Be knowledgeable about pricing and available apartment homes, answering questions effectively. Assist in organizing community events and contribute to social media marketing efforts. Manage daily package deliveries in the package room. Maintain communication with community-related vendors and build positive relationships. Embark on a career path with opportunities for future advancement into management roles. Cottonwood Residential is pioneering the industry by being one of the first apartment management companies to offer Self-Guided Tours, revolutionizing the customer experience. We value your innovative spirit, eagerness to learn, and strong work ethic to continuously elevate our community's customer experience. Get ready to help create unforgettable moments for those who visit us because we can't wait to see you welcome customers to their Home at Last!

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

Remote Career Opportunity at A. O. Garcia Agency A. O. Garcia Agency welcomes motivated professionals ready to shape their own careers. This fully remote role offers flexibility to manage your schedule and work from home. Team members have the chance to set their own direction and build a rewarding career path. Location Remote (based in Charlotte, North Carolina)

As a Regulatory Specialist at Prosidian Consulting, you will play a pivotal role in ensuring compliance with regulatory requirements across various industries. You will collaborate with a team of professionals to analyze, interpret, and implement regulations effectively.Your responsibilities will include conducting regulatory research, preparing compliance reports, and providing guidance on regulatory matters to clients. We seek individuals with a keen eye for detail and a passion for maintaining high compliance standards.

Lessen is a pioneering tech-enabled provider of comprehensive property services, revolutionizing the management and delivery of both commercial and residential real estate solutions at scale. Our advanced technology platform empowers stakeholders in the real estate ecosystem—including investors, property owners, managers, and service providers—by providing data-driven insights that reveal significant growth opportunities. With a robust network of over 30,000 vetted and qualified vendors (Lessen Affiliates), we proudly serve clients managing over 1 million properties and successfully complete more than 3.5 million work orders annually across an extensive array of services. Headquartered in Scottsdale and Chicago, Lessen, LLC is a venture-backed, privately held enterprise that is poised for national expansion.Compensation for this position is influenced by a variety of factors, including qualifications, skill level, competencies, and geographical work location.Pay ranges from $23 to $27 per hour.We are on the lookout for a dedicated and experienced Field Maintenance Technician who possesses at least 3 years of verifiable, hands-on experience in property management maintenance or a related trade. You will take ownership of your work orders, manage budgets, and oversee comprehensive maintenance tasks for properties within our portfolio. We emphasize delivering quality service over quantity, ensuring exceptional customer satisfaction. We seek forward-thinking, solution-oriented technicians eager to grow alongside our expanding brand. • Quarterly Bonus! You will be eligible for a quarterly discretionary bonus of up to 5% of your quarterly earnings.• No on-call duties! Enjoy a weekday schedule!• A tool/equipment allowance of $50 per month will be provided.• A cell phone allowance of $50 per month will be provided.• Access to a company fleet vehicle and a fuel card.• Opportunities for career advancement into Lead Technician and Field Maintenance Manager roles.• OSHA training will be provided.• Competitive hourly rate along with corporate-level benefits!

Join our dynamic team at dev2 as a Tax Agent! We are seeking a motivated professional with over 2 years of paid tax experience. In this role, you will provide exceptional tax preparation and advisory services to our clients, ensuring compliance with all tax regulations while optimizing tax outcomes. Your expertise will help clients navigate complex tax scenarios, providing them with peace of mind.

Join Coinbase as an Associate Manager of Customer Experience (CX) in AML Compliance, where you will play a pivotal role in ensuring our compliance with anti-money laundering regulations. You will lead a dynamic team dedicated to enhancing customer experience while adhering to regulatory standards. Your insights will help shape our compliance strategy and improve our customer interactions.