Director of Customer Experience

Prosidian Consulting is seeking a dedicated and innovative Director of Customer Experience to lead our efforts in enhancing customer satisfaction and engagement. In this key role, you will be responsible for developing strategies that improve our customer service processes and ensure a seamless experience across all touchpoints. You will work closely with cross-functional teams to analyze customer feedback, implement best practices, and drive continuous improvement initiatives.

Company OverviewAt Palmetto, we are a pioneering clean technology firm dedicated to expediting the shift towards a sustainable energy future. We believe in empowering consumers to have it all through innovative, scalable solutions that simplify the adoption of renewable energy. Our award-winning technology platform supports homeowners, businesses, and entrepreneurs in making environmentally responsible choices without sacrificing value. Operating in both B2B and D2C spaces, we provide comprehensive software, financial products, and services that drive significant environmental impact. Our holistic approach to home electrification places clean energy within everyone's reach.Our employees are our greatest asset. We nurture a culture of internal promotion that emphasizes talent development, career advancement, and work that is driven by purpose. Our extensive benefits package includes unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and much more—ensuring you can have it all both personally and professionally. At Palmetto, we prioritize people, planet, and profit, all backed by a culture that values collaboration, impact, and balance. Join us in our mission to create a brighter, cleaner world.Position LocationThis internship will be conducted in Charlotte, NC.Reporting StructureThe intern will report directly to the Customer Experience Manager.Internship OverviewPalmetto is looking for a driven, analytical, and inquisitive student to join our Customer Experience team for a summer internship. This role offers hands-on experience in analyzing customer and operational data to identify trends, uncover opportunities, and recommend enhancements that elevate the overall customer experience.The intern will collaborate closely with Customer Experience and Operations leaders to assess critical metrics such as CSAT, call volume, contact drivers, and operational performance. This role provides valuable exposure to business operations, data-driven decision-making, and process improvement in a dynamic, mission-oriented environment.This internship is structured to ensure practical development while delivering measurable business value through actionable insights and recommendations.Key ResponsibilitiesThe intern will support the Customer Experience team through project-based tasks and ongoing initiatives. Responsibilities may include:Analyzing CSAT data to identify trends, root causes of customer dissatisfaction, and improvement opportunities.

Join Coinbase as an Associate Manager of Customer Experience (CX) in AML Compliance, where you will play a pivotal role in ensuring our compliance with anti-money laundering regulations. You will lead a dynamic team dedicated to enhancing customer experience while adhering to regulatory standards. Your insights will help shape our compliance strategy and improve our customer interactions.

At Scout Motors, we honor the legacy of one of America's most iconic vehicles, a brand that has been a symbol of strength and innovation since 1960. We are committed to revitalizing this legacy by infusing it with modern technology and sustainable practices.Scout is not just a name; it's a commitment to excellence, community, and respect for both our heritage and future. Our vision is to electrify and digitize an American classic while ensuring our vehicles meet the diverse needs of our customers—whether on a rugged adventure or a daily commute.Join our dynamic team, where creativity and entrepreneurial spirit thrive. We seek individuals who are not only visionary leaders but also passionate collaborators dedicated to shaping the future of transportation.If you're ready to be part of this transformative journey, apply today!What You Will DoAs the Senior Director of Tax and Customs, you will drive our Tax and Customs strategy across all operations, ensuring compliance and optimizing our financial structure in a complex global environment. Your leadership will be crucial in establishing robust frameworks that align with our corporate policies and support our growth in supply chain and manufacturing.

Are you passionate about creating a welcoming environment for others? Join us as a Part-Time Customer Experience Specialist at Cottonwood Reserve Apartments in Charlotte, NC! In this dynamic role, you will play a key part in ensuring that both current residents and prospective tenants feel at home within our community. Your cheerful demeanor, effective communication skills, and problem-solving abilities will be essential in delivering an outstanding customer experience that embodies our #HomeAtLast ethos. Apply today! This part-time position requires a flexible schedule, including weekends and evening shifts. Bilingual skills in English and Spanish are a valuable asset! As a Customer Experience Specialist, you will: Utilize your positive attitude, communication skills, and creativity to engage with all visitors. Greet customers, including prospects, residents, and vendors, with a warm smile. Respond promptly and courteously to inquiries from residents and prospects via phone, email, and text. Handle incoming calls and document relevant information accurately. Ensure that apartments are ready for showing and upcoming move-ins daily. Conduct regular walkthroughs of the property, amenities, and vacant apartments to maintain Cottonwood Standards. Be knowledgeable about pricing and available apartment homes, answering questions effectively. Assist in organizing community events and contribute to social media marketing efforts. Manage daily package deliveries in the package room. Maintain communication with community-related vendors and build positive relationships. Embark on a career path with opportunities for future advancement into management roles. Cottonwood Residential is pioneering the industry by being one of the first apartment management companies to offer Self-Guided Tours, revolutionizing the customer experience. We value your innovative spirit, eagerness to learn, and strong work ethic to continuously elevate our community's customer experience. Get ready to help create unforgettable moments for those who visit us because we can't wait to see you welcome customers to their Home at Last!

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

As a Customer Relations Specialist at renuity, your role will be integral in enhancing our customer experience program. You will support various administrative and operational tasks, including the Better Business Bureau processes, customer feedback management, and addressing consumer affairs concerns. This position is crucial in ensuring timely and accurate responses to customer inquiries and complaints. You will collaborate closely with our legal team and different divisions to resolve customer issues efficiently. The ideal candidate will possess prior experience in customer service and dispute resolution, along with strong de-escalation skills.Key Responsibilities:Manage daily operations of the Customer Experience Program, ensuring prompt and effective issue resolution.Handle and respond to Better Business Bureau (BBB) complaints, maintaining professionalism and adhering to timelines.Coordinate with customer feedback vendors (Guild Quality and BBB) to ensure seamless operations and compliance with established processes.Act as the main point of contact for consumer affairs, collaborating with internal teams to address and resolve escalated customer issues.Analyze customer feedback channels (reviews, surveys, complaints) to identify trends and suggest process enhancements.Document customer interactions, complaint resolutions, and case outcomes accurately within our internal systems.Monitor and report on critical customer experience metrics, such as resolution times and satisfaction trends.Ensure adherence to company policies and regulatory guidelines related to consumer affairs.Provide support to cross-functional teams (Operations, Sales, Legal, Call Center, Marketing) in resolving complex customer situations.Develop and update response templates and communication standards to maintain brand consistency.

Join our dynamic team as a Senior Customer Service Manager at Prosidian Consulting, located in the vibrant city of Charlotte, North Carolina. In this pivotal role, you will lead and inspire a team of customer service professionals, ensuring exceptional service delivery and customer satisfaction.In your capacity as a Senior Customer Service Manager, you will be responsible for developing strategic initiatives aimed at enhancing customer experiences, streamlining processes, and implementing best practices in customer service. Your leadership will drive team performance and foster a culture of continuous improvement.

Prosidian Consulting is seeking an experienced Director of Management and Operations to lead our team in Charlotte. This role involves strategic oversight and operational excellence, ensuring that all projects align with our business goals and client needs. The ideal candidate will possess a strong background in management and operations, showcasing their ability to drive results and foster a collaborative work environment.

This position offers a hybrid work schedule, requiring in-office attendance at our South Charlotte, NC Headquarters from Monday to Thursday, with fully remote work on Fridays. Explore the AllConnect website here. Interested in how Allconnect fits into Red Ventures? Click here. We are on the lookout for a seasoned Director of Lifecycle Marketing to spearhead customer engagement and lifecycle marketing initiatives across the Allconnect Group, which includes Allconnect and MyMove. Allconnect stands as a premier marketplace assisting consumers in comparing, purchasing, and setting up essential home services such as internet, TV, phone, and utilities. This role will be responsible for shaping the strategic vision and executing data-driven CRM strategies that enhance customer attraction, conversion, retention, and growth. You will lead a small yet high-performing team and collaborate across departments to deliver impactful, personalized campaigns via email, SMS, push notifications, and other channels, ultimately driving measurable increases in customer engagement, loyalty, and lifetime value. As a leader, you will blend strategic thinking with hands-on execution to build a top-tier Lifecycle program leveraging advanced segmentation, automation tools, and testing methodologies. Your expertise will be crucial in guiding Allconnect's use of first-party data to design customer-centric journeys that distinguish our brand and achieve substantial results. A strong collaborator, you will work closely with Sales leadership and client services to ensure that initiatives directly contribute to client and advertiser success.

About Judi HealthJudi Health is a pioneering enterprise health technology organization dedicated to transforming healthcare for employers and health plans through a holistic range of innovative solutions, including:Capital Rx, a public benefit corporation specializing in comprehensive pharmacy benefit management (PBM) services for self-insured employers,Judi Health™, which delivers full-service health benefit management solutions to employers, third-party administrators (TPAs), and health plans, andJudi®, the industry's premier proprietary Enterprise Health Platform (EHP) that integrates all claim administration workflows into a single, scalable, and secure platform.At Judi Health, we collaborate with our clients to restore trust in the U.S. healthcare system and establish the necessary infrastructure for the quality care that everyone deserves. Discover more at www.judi.health.Position SummaryThe Client Experience Resolution & Optimization (CERO) Manager is responsible for leading the intake, triage, and resolution process for client-related issues within the Client Services team. This role is vital in establishing governance for intake workflows, ensuring the accurate validation and routing of issues, and promoting consistency in how Client Services addresses and resolves operational challenges. The Manager will collaborate across various teams to streamline processes, minimize manual tasks, and enhance the overall client experience, while also providing mentorship to the CERO Analyst.Position Responsibilities:Develop and oversee a standardized intake and routing process for Client Services issues.Manage the triage, prioritization, and cross-functional coordination of issues.Act as the primary contact for inquiries regarding intake, validation, and routing.Create and maintain standard operating procedures (SOPs), workflows, and documentation for Client Services operations.Establish and track key performance indicators (KPIs) in partnership with internal analytics teams (e.g., intake volumes, turnaround times, quality metrics).Lead initiatives for continuous improvement aimed at simplifying workflows and addressing recurring issues.Collaborate with various teams to identify process gaps and facilitate the implementation of improvements.Coach and mentor the CERO Analyst, supporting their ongoing professional development.

About Appgate: Appgate is a trailblazer in the cybersecurity landscape, specializing in Zero Trust Network Access solutions. Our mission is to deliver innovative technologies that safeguard organizations against emerging threats. Our cutting-edge solutions empower enterprises to secure their digital infrastructures, facilitating safe access for users, devices, and workloads anytime, anywhere. Renowned for our unique approach, Appgate has become the trusted choice for major enterprises across critical sectors, including the US Department of Defense, helping them reduce risks, streamline costs, and enhance user experiences.About the RoleThe Regional Sales Director is a pivotal role that contributes significantly to our growth trajectory, focusing on sales execution within an assigned territory. This individual will spearhead the development of both short-term and long-term sales pipelines, identifying new business opportunities and engaging with C-suite executives and complex decision-making committees. The Regional Sales Director will also nurture existing customer relationships to unlock new revenue streams. Acting as the lead strategist in the region, this position will collaborate with the executive team, marketing, channels, strategic alliances, business development resources, and sales engineering to craft and implement a territory sales strategy that leverages industry and regional trends, driving substantial long-term revenue.

Flexible Scheduling: Part-Time or Full-Time (3-5 days per week) in the Greater Charlotte AreaMust be willing to obtain an SC license as well.About Us:At Ideal Dental, we pride ourselves on being a clinician-founded and clinician-led™ dental service organization that has been dedicated to providing exceptional dental care since 2008. Our commitment to education is evident as we invest over 100 hours in continuing education opportunities, covering all facets of dentistry, including Invisalign and practice management. With a remarkable track record of over 50,000 five-star guest reviews, we emphasize the importance of our brand and the Ideal Guest Experience. Our vision is to be the premier provider of comprehensive dental services while being the first choice for dentists and staff looking for a partner in growth, innovation, and learning. For more details, please visit www.myidealdental.com.Position Overview:The Regional Dental Director (RDD) acts as the clinical leader and strategic advisor for all dental practices in the designated region. Collaborating with the Operations team, the RDD ensures high-quality, evidence-based patient care, cultivates a culture of clinical excellence, promotes provider engagement, and contributes to the success and growth of the Dental Support Organization (DSO). This role requires a blend of clinical proficiency, leadership ability, and business insight. Additionally, the RDD will float between offices in their region to provide clinical support as needed and play a crucial role in training, mentoring, and nurturing new dentists.Key Responsibilities:Clinical Leadership & Quality AssurancePromote a culture of clinical excellence aligned with the DSO’s standards and core values.Provide clinical oversight, guidance, and support to all regional dentists.Lead quality improvement initiatives, peer reviews, and clinical audits.Ensure compliance with all federal, state, and board regulations (OSHA, HIPAA, CDC, etc.).

At Scout Motors, we are proud to revive the legacy of one of the most iconic American vehicles, a name synonymous with exploration and adventure since 1960. Our commitment lies in innovating this classic brand by electrifying, digitizing, and infusing it with cutting-edge American technology.Our mission extends beyond vehicles; it is about honoring our history while paving the way for the future. We prioritize respect: for our heritage, for our communities, and for our customers. Our vehicles are designed to excel in any environment, whether at a campsite, on a job site, or during your daily commute. With two distinct powertrains—an all-electric option and the Harvester™ range extender, offering an impressive 500 miles of combined range—we cater to the diverse needs of our customers.At Scout Motors, we foster a culture of innovation, encouraging our diverse and entrepreneurial teams to lead the way. We are searching for passionate visionaries who are ready to contribute to our groundbreaking journey. If you are eager to drive change and make history, we invite you to apply!Key ResponsibilitiesAs a Senior Director of Treasury and Insurance, you will play a vital role in shaping our financial strategies as we revolutionize the electric pickup truck and rugged SUV market:Lead and execute the overarching treasury strategy, encompassing cash management, debt financing, investment, and risk management.Establish and maintain strong banking and captive finance relationships within a capital-intensive industry.Oversee Treasury Operations and provide executive direction to the Insurance and Risk team, optimizing day-to-day operations and scaling processes.Support the growth of a high-capital automotive startup by developing a premier treasury infrastructure, banking relationships, and risk management frameworks.

As the Sales Director at ePlus Inc., you will play a pivotal role in driving revenue growth and enhancing our market footprint across the United States. You will lead a dynamic team of sales executives, promoting aggressive sales strategies to penetrate both existing and prospective client sites.Your Impact:Meet and exceed regional sales quotas.Develop strategic plans for business growth and development.Identify and cultivate relationships with new account customers.Boost annual revenue from existing accounts.Recruit, mentor, and train a high-performing team of account executives.Manage profit and budget effectively.Conduct all business dealings in a professional and ethical manner.

Prosidian Consulting is seeking a dynamic and experienced Director of IT and Operations to lead our technology initiatives and operational strategies. As a key member of our leadership team, you will be responsible for overseeing IT infrastructure, managing operational workflows, and driving efficiency across various departments. Your leadership will be pivotal in aligning technology with business goals to enhance overall performance.In this role, you will collaborate with stakeholders to identify technological needs, implement innovative solutions, and ensure optimal systems performance. You will also be tasked with managing budgets, resources, and team development to foster a culture of continuous improvement.

As the Director of Information Technology at dev2, you will lead our IT department, overseeing all technology initiatives and ensuring alignment with our business goals. You will be responsible for developing and implementing IT strategies that enhance operational efficiency, improve user experience, and secure our technological assets. Your leadership will guide a team of IT professionals, fostering a collaborative environment that encourages innovation and growth.

Join our innovative team as a User Experience Architect/Designer at Sons of Inc. in Charlotte, NC! In this role, you will leverage your creativity and expertise to craft exceptional user experiences that delight our clients. Collaborate with cross-functional teams to design intuitive interfaces and improve user satisfaction.

Join Us in Shaping the Future — Director of Tooling at EquipmentShare At EquipmentShare, we are committed to assembling an exceptional team dedicated to pioneering innovations in the construction industry. Our mission is to empower contractors and communities by providing cutting-edge technology, real-time support, and a truly passionate team. We are currently seeking a seasoned Director of Tooling to expand our Tooling Solutions operations on a national scale. This key leadership role involves developing scalable systems and guiding high-performing teams to offer outstanding rental services, while ensuring compliance with all safety regulations. The Tooling Solutions branches provide a comprehensive range of industrial tooling rentals, including power tools, pneumatic tools, hand tools, and more. Our customers benefit from advanced tool tracking technology, effective communication solutions, and expert services such as tool testing, repair, and certification. Additionally, we supply consumables and industrial supplies to support job sites, ensuring seamless project connectivity. This position requires frequent nationwide travel. Salary range: $120,000 - $150,000 plus bonus potential. Compensation may vary based on experience and location.

As the Director of Operations at Visa Inc., you will play a pivotal role in shaping the strategic direction and operational excellence of our organization. You will be responsible for leading cross-functional teams, driving process improvements, and ensuring alignment with our corporate goals. This position requires a strong leader with a proven track record in operational management and a passion for innovation.