Director of Customer Experience

LaBella Associates is actively seeking a skilled and experienced Bridge Engineer to join our dynamic team in Charlotte, NC. In this pivotal role, you will lead the analysis, design, and detailing of various local and state Department of Transportation (DOT) bridge projects under the mentorship of senior bridge engineers.Conduct comprehensive analysis and design for bridge projects.Collaborate effectively with team members and attend necessary meetings and conferences.

Join our dynamic team at LaBella Associates as a Bridge Engineer in our Charlotte, NC office. In this role, you will contribute to the design, analysis, and detailing of bridge projects for local and state DOTs under the guidance of senior engineers.Key Responsibilities:Conduct analysis, design, and detailing of bridge projects.Prepare reports and perform field reconnaissance and inspections.Participate in meetings and conferences as needed.

Join our dynamic team at 360 IT Professionals as a Senior SSO Engineer. We are seeking a highly skilled professional with over 10 years of experience in SSO technologies, including OpenToken and OAUTH. Your expertise will help drive our projects forward, ensuring secure and efficient access management across various platforms.

Join our dynamic team as a Senior SSO Specialist where you will leverage your expertise in Siteminder, OpenToken, and OAUTH to enhance our security protocols and user experience. In this role, you will be responsible for designing and implementing Single Sign-On (SSO) solutions that streamline access while ensuring robust security measures.

Join our dynamic team at 360IT Professionals as a Genesys Specialist. This role offers a unique opportunity for individuals with extensive experience in contact center solutions. You will play a pivotal role in optimizing our Genesys platform, ensuring seamless communication and enhanced customer experiences. Ideal candidates will have a proven track record in managing contact center technology and a deep understanding of Genesys systems.

Join our dedicated team at CVS Health as an Emergency Veterinarian in Charlotte, NC, where you’ll provide exceptional care to animals in urgent need. This role requires expertise in emergency medicine, the ability to work in high-pressure situations, and a passion for animal welfare. You will be part of a supportive environment that encourages continuous learning and professional growth.

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

Join our dynamic team at dev2 as a Tax Professional, where you'll leverage your expertise to assist clients in navigating complex tax regulations. This remote position allows you to work from the comfort of your home while making a significant impact on our clients' financial well-being. If you have over two years of paid tax experience and a passion for helping others, we encourage you to apply!

Lessen is a pioneering tech-enabled provider of comprehensive property services, revolutionizing the management and delivery of both commercial and residential real estate solutions at scale. Our advanced technology platform empowers stakeholders in the real estate ecosystem—including investors, property owners, managers, and service providers—by providing data-driven insights that reveal significant growth opportunities. With a robust network of over 30,000 vetted and qualified vendors (Lessen Affiliates), we proudly serve clients managing over 1 million properties and successfully complete more than 3.5 million work orders annually across an extensive array of services. Headquartered in Scottsdale and Chicago, Lessen, LLC is a venture-backed, privately held enterprise that is poised for national expansion.Compensation for this position is influenced by a variety of factors, including qualifications, skill level, competencies, and geographical work location.Pay ranges from $23 to $27 per hour.We are on the lookout for a dedicated and experienced Field Maintenance Technician who possesses at least 3 years of verifiable, hands-on experience in property management maintenance or a related trade. You will take ownership of your work orders, manage budgets, and oversee comprehensive maintenance tasks for properties within our portfolio. We emphasize delivering quality service over quantity, ensuring exceptional customer satisfaction. We seek forward-thinking, solution-oriented technicians eager to grow alongside our expanding brand. • Quarterly Bonus! You will be eligible for a quarterly discretionary bonus of up to 5% of your quarterly earnings.• No on-call duties! Enjoy a weekday schedule!• A tool/equipment allowance of $50 per month will be provided.• A cell phone allowance of $50 per month will be provided.• Access to a company fleet vehicle and a fuel card.• Opportunities for career advancement into Lead Technician and Field Maintenance Manager roles.• OSHA training will be provided.• Competitive hourly rate along with corporate-level benefits!

Join our dynamic team at dev2 as a Tax Agent! We are seeking a motivated professional with over 2 years of paid tax experience. In this role, you will provide exceptional tax preparation and advisory services to our clients, ensuring compliance with all tax regulations while optimizing tax outcomes. Your expertise will help clients navigate complex tax scenarios, providing them with peace of mind.

Join Coinbase as an Associate Manager of Customer Experience (CX) in AML Compliance, where you will play a pivotal role in ensuring our compliance with anti-money laundering regulations. You will lead a dynamic team dedicated to enhancing customer experience while adhering to regulatory standards. Your insights will help shape our compliance strategy and improve our customer interactions.

Company OverviewAt Palmetto, we are a pioneering clean technology firm dedicated to expediting the shift towards a sustainable energy future. We believe in empowering consumers to have it all through innovative, scalable solutions that simplify the adoption of renewable energy. Our award-winning technology platform supports homeowners, businesses, and entrepreneurs in making environmentally responsible choices without sacrificing value. Operating in both B2B and D2C spaces, we provide comprehensive software, financial products, and services that drive significant environmental impact. Our holistic approach to home electrification places clean energy within everyone's reach.Our employees are our greatest asset. We nurture a culture of internal promotion that emphasizes talent development, career advancement, and work that is driven by purpose. Our extensive benefits package includes unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and much more—ensuring you can have it all both personally and professionally. At Palmetto, we prioritize people, planet, and profit, all backed by a culture that values collaboration, impact, and balance. Join us in our mission to create a brighter, cleaner world.Position LocationThis internship will be conducted in Charlotte, NC.Reporting StructureThe intern will report directly to the Customer Experience Manager.Internship OverviewPalmetto is looking for a driven, analytical, and inquisitive student to join our Customer Experience team for a summer internship. This role offers hands-on experience in analyzing customer and operational data to identify trends, uncover opportunities, and recommend enhancements that elevate the overall customer experience.The intern will collaborate closely with Customer Experience and Operations leaders to assess critical metrics such as CSAT, call volume, contact drivers, and operational performance. This role provides valuable exposure to business operations, data-driven decision-making, and process improvement in a dynamic, mission-oriented environment.This internship is structured to ensure practical development while delivering measurable business value through actionable insights and recommendations.Key ResponsibilitiesThe intern will support the Customer Experience team through project-based tasks and ongoing initiatives. Responsibilities may include:Analyzing CSAT data to identify trends, root causes of customer dissatisfaction, and improvement opportunities.

About Judi HealthJudi Health is a pioneering enterprise health technology organization dedicated to transforming healthcare for employers and health plans through a holistic range of innovative solutions, including:Capital Rx, a public benefit corporation specializing in comprehensive pharmacy benefit management (PBM) services for self-insured employers,Judi Health™, which delivers full-service health benefit management solutions to employers, third-party administrators (TPAs), and health plans, andJudi®, the industry's premier proprietary Enterprise Health Platform (EHP) that integrates all claim administration workflows into a single, scalable, and secure platform.At Judi Health, we collaborate with our clients to restore trust in the U.S. healthcare system and establish the necessary infrastructure for the quality care that everyone deserves. Discover more at www.judi.health.Position SummaryThe Client Experience Resolution & Optimization (CERO) Manager is responsible for leading the intake, triage, and resolution process for client-related issues within the Client Services team. This role is vital in establishing governance for intake workflows, ensuring the accurate validation and routing of issues, and promoting consistency in how Client Services addresses and resolves operational challenges. The Manager will collaborate across various teams to streamline processes, minimize manual tasks, and enhance the overall client experience, while also providing mentorship to the CERO Analyst.Position Responsibilities:Develop and oversee a standardized intake and routing process for Client Services issues.Manage the triage, prioritization, and cross-functional coordination of issues.Act as the primary contact for inquiries regarding intake, validation, and routing.Create and maintain standard operating procedures (SOPs), workflows, and documentation for Client Services operations.Establish and track key performance indicators (KPIs) in partnership with internal analytics teams (e.g., intake volumes, turnaround times, quality metrics).Lead initiatives for continuous improvement aimed at simplifying workflows and addressing recurring issues.Collaborate with various teams to identify process gaps and facilitate the implementation of improvements.Coach and mentor the CERO Analyst, supporting their ongoing professional development.

We are seeking a highly experienced Senior SSO Engineer to join our dynamic team. The ideal candidate will have at least 10 years of experience in implementing and managing Single Sign-On (SSO) solutions, particularly with Siteminder technology. Your expertise in OpenToken, OAUTH and RSA will be crucial in enhancing our security protocols and ensuring seamless user access across our systems.

OverviewAs a recognized expert in Geographic Information Systems (GIS), you excel at pinpointing the most effective analytical tools for various challenges. Your innovative solutions not only solve problems but also inspire others to appreciate the transformative power of GIS technology. Join our Geo Experience team to guide customers through their intricate business hurdles, showcasing how GIS identifies unique patterns and trends that unlock valuable insights.At Esri, your success is our mission. We foster a workplace where you can thrive, collaborating with our clients in a culture that values creativity, teamwork, and passion.ResponsibilitiesBuild Relationships: Present and demonstrate Esri software and solutions as part of the Geo Experience team. Collaborate with your team to strategize and execute effective sales initiatives.Be an Expert: Develop deep expertise across various industries and a technical mastery of ArcGIS. Engage confidently with clients regarding Esri technologies, articulating our vision and anticipating their future needs amidst evolving tech trends.Solve Problems: Proactively devise and propose solutions that illustrate how GIS enhances business value, tackling the pressing challenges faced by our customers. Design and implement strategies that align Esri technology with their objectives.Tell Our Story: Deliver compelling technical demonstrations of proposed solutions to clients. Create engaging presentations tailored for both technical and non-technical audiences, and share best practices for utilizing, deploying, and managing Esri technology. Represent us at conferences and industry events.

Join our innovative team as a User Experience Architect/Designer at Sons of Inc. in Charlotte, NC! In this role, you will leverage your creativity and expertise to craft exceptional user experiences that delight our clients. Collaborate with cross-functional teams to design intuitive interfaces and improve user satisfaction.

Are you passionate about creating a welcoming environment for others? Join us as a Part-Time Customer Experience Specialist at Cottonwood Reserve Apartments in Charlotte, NC! In this dynamic role, you will play a key part in ensuring that both current residents and prospective tenants feel at home within our community. Your cheerful demeanor, effective communication skills, and problem-solving abilities will be essential in delivering an outstanding customer experience that embodies our #HomeAtLast ethos. Apply today! This part-time position requires a flexible schedule, including weekends and evening shifts. Bilingual skills in English and Spanish are a valuable asset! As a Customer Experience Specialist, you will: Utilize your positive attitude, communication skills, and creativity to engage with all visitors. Greet customers, including prospects, residents, and vendors, with a warm smile. Respond promptly and courteously to inquiries from residents and prospects via phone, email, and text. Handle incoming calls and document relevant information accurately. Ensure that apartments are ready for showing and upcoming move-ins daily. Conduct regular walkthroughs of the property, amenities, and vacant apartments to maintain Cottonwood Standards. Be knowledgeable about pricing and available apartment homes, answering questions effectively. Assist in organizing community events and contribute to social media marketing efforts. Manage daily package deliveries in the package room. Maintain communication with community-related vendors and build positive relationships. Embark on a career path with opportunities for future advancement into management roles. Cottonwood Residential is pioneering the industry by being one of the first apartment management companies to offer Self-Guided Tours, revolutionizing the customer experience. We value your innovative spirit, eagerness to learn, and strong work ethic to continuously elevate our community's customer experience. Get ready to help create unforgettable moments for those who visit us because we can't wait to see you welcome customers to their Home at Last!

Join dev2 as a Credentialed Tax Accountant in a fully remote role where your expertise in tax preparation and accounting will shine. We are looking for a dedicated professional who possesses a minimum of 2 years of paid tax experience. This role offers the flexibility of working from home while contributing to our team’s success.

Senior VDC CoordinatorPosition OverviewThe Senior VDC Coordinator is responsible for spearheading the integration of architectural, structural, and MEP systems into cohesive 3D BIM models. This role involves facilitating client-facing coordination meetings and creating immersive stakeholder visualizations, while consistently driving the enhancement of VDC standards and workflows.Key ResponsibilitiesAct as the primary BIM liaison for assigned projects.Lead the development and management of federated 3D BIM models across various disciplines.Establish and enforce BIM Execution Plans (BEP), along with coordination systems and LOD standards.Conduct design review and coordination meetings with both internal teams and external stakeholders.Deliver engaging immersive walk-throughs and flythroughs for client and stakeholder involvement.Collaborate with operations, maintenance, and other teams to ensure seamless design integration.Document integration challenges and solutions in final reports.Oversee model quality control and adherence to BIM standards.Support project teams in implementing VDC strategies throughout the project lifecycle.Mentor junior VDC staff and lead training on advanced VDC workflows.Other duties as assigned.Willingness to travel up to 10%.Required CompetenciesProficient in Revit, BIM 360/ACC, AutoCAD, and Navisworks Manage.Strong understanding of BIM workflows and content management.Comprehensive knowledge of MEP systems, construction sequencing, and design integration.Exceptional communication, time management, and organizational abilities.Robust analytical and problem-solving skills.QualificationsMinimum of 5 years of experience in BIM/VDC coordination on complex AEC projects.Proven track record of leading coordination meetings and client presentations.Advanced proficiency in Revit, Navisworks Manage, and BIM 360/ACC.CM-BIM certification is preferred.Experience with visualization tools such as Enscape and Lumion.