Director of Customer Experience

Join Coinbase as an Associate Manager of Customer Experience (CX) in AML Compliance, where you will play a pivotal role in ensuring our compliance with anti-money laundering regulations. You will lead a dynamic team dedicated to enhancing customer experience while adhering to regulatory standards. Your insights will help shape our compliance strategy and improve our customer interactions.

Red Ventures seeks a Senior Compliance Associate to join the Growth and Transformation team, focusing on Activation & Controls. This role is available in either Charlotte, NC or New York City, NY. Key responsibilities Collaborate with teams from different departments to put compliance strategies into practice and refine existing processes. Assist with maintaining and achieving regulatory standards for various projects and company initiatives. Promote a workplace culture centered on integrity and accountability. Participate in identifying risks and shaping solutions that improve compliance controls. Locations Charlotte, NC New York City, NY

At Compass, we are dedicated to helping individuals find their place in the world. Since our inception in 2012, we have been transforming the real estate landscape with our comprehensive platform that enables residential real estate agents to provide outstanding service to both sellers and buyers.As the Agent Experience Manager, you will be the first point of contact for our clients upon joining Compass, serving as their dedicated account manager from that moment onward. Your role will involve assisting clients in understanding Compass, providing training on our tools and services, addressing marketing inquiries, and much more. Your passion for customer satisfaction and commitment to delivering an exceptional experience will be paramount to your success.Please note: this role is strictly in-office at our Charlotte (South Park) location.At Compass, You Will:Manage a portfolio of high-touch customers, serving as their primary contact for inquiries and issues via phone, email, and face-to-face meetings.Encourage the utilization of Compass technology and services by offering personalized support, strategic insights, and group training sessions.Deliver vital marketing assistance by answering queries, creating materials from templates (such as listing presentations and postcards), and liaising with marketing specialists for more complex requests.Collaborate with the Onboarding team to strategize and implement processes for welcoming new clients to Compass.Contribute to ongoing projects including new office launches, national initiatives, and expansion activities.Work closely with team members and other departments to advocate for agent feedback and inquiries.Act as a mentor to Agent Experience Coordinator(s), assisting with queries and managing escalations.

Join our dynamic team as a Senior Customer Service Manager at Prosidian Consulting, located in the vibrant city of Charlotte, North Carolina. In this pivotal role, you will lead and inspire a team of customer service professionals, ensuring exceptional service delivery and customer satisfaction.In your capacity as a Senior Customer Service Manager, you will be responsible for developing strategic initiatives aimed at enhancing customer experiences, streamlining processes, and implementing best practices in customer service. Your leadership will drive team performance and foster a culture of continuous improvement.

Company OverviewAt Palmetto, we are a pioneering clean technology firm dedicated to expediting the shift towards a sustainable energy future. We believe in empowering consumers to have it all through innovative, scalable solutions that simplify the adoption of renewable energy. Our award-winning technology platform supports homeowners, businesses, and entrepreneurs in making environmentally responsible choices without sacrificing value. Operating in both B2B and D2C spaces, we provide comprehensive software, financial products, and services that drive significant environmental impact. Our holistic approach to home electrification places clean energy within everyone's reach.Our employees are our greatest asset. We nurture a culture of internal promotion that emphasizes talent development, career advancement, and work that is driven by purpose. Our extensive benefits package includes unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and much more—ensuring you can have it all both personally and professionally. At Palmetto, we prioritize people, planet, and profit, all backed by a culture that values collaboration, impact, and balance. Join us in our mission to create a brighter, cleaner world.Position LocationThis internship will be conducted in Charlotte, NC.Reporting StructureThe intern will report directly to the Customer Experience Manager.Internship OverviewPalmetto is looking for a driven, analytical, and inquisitive student to join our Customer Experience team for a summer internship. This role offers hands-on experience in analyzing customer and operational data to identify trends, uncover opportunities, and recommend enhancements that elevate the overall customer experience.The intern will collaborate closely with Customer Experience and Operations leaders to assess critical metrics such as CSAT, call volume, contact drivers, and operational performance. This role provides valuable exposure to business operations, data-driven decision-making, and process improvement in a dynamic, mission-oriented environment.This internship is structured to ensure practical development while delivering measurable business value through actionable insights and recommendations.Key ResponsibilitiesThe intern will support the Customer Experience team through project-based tasks and ongoing initiatives. Responsibilities may include:Analyzing CSAT data to identify trends, root causes of customer dissatisfaction, and improvement opportunities.

Are you passionate about creating a welcoming environment for others? Join us as a Part-Time Customer Experience Specialist at Cottonwood Reserve Apartments in Charlotte, NC! In this dynamic role, you will play a key part in ensuring that both current residents and prospective tenants feel at home within our community. Your cheerful demeanor, effective communication skills, and problem-solving abilities will be essential in delivering an outstanding customer experience that embodies our #HomeAtLast ethos. Apply today! This part-time position requires a flexible schedule, including weekends and evening shifts. Bilingual skills in English and Spanish are a valuable asset! As a Customer Experience Specialist, you will: Utilize your positive attitude, communication skills, and creativity to engage with all visitors. Greet customers, including prospects, residents, and vendors, with a warm smile. Respond promptly and courteously to inquiries from residents and prospects via phone, email, and text. Handle incoming calls and document relevant information accurately. Ensure that apartments are ready for showing and upcoming move-ins daily. Conduct regular walkthroughs of the property, amenities, and vacant apartments to maintain Cottonwood Standards. Be knowledgeable about pricing and available apartment homes, answering questions effectively. Assist in organizing community events and contribute to social media marketing efforts. Manage daily package deliveries in the package room. Maintain communication with community-related vendors and build positive relationships. Embark on a career path with opportunities for future advancement into management roles. Cottonwood Residential is pioneering the industry by being one of the first apartment management companies to offer Self-Guided Tours, revolutionizing the customer experience. We value your innovative spirit, eagerness to learn, and strong work ethic to continuously elevate our community's customer experience. Get ready to help create unforgettable moments for those who visit us because we can't wait to see you welcome customers to their Home at Last!

Role Overview Red Ventures is hiring a Manager of Technology Risk and Compliance in Charlotte, NC. This position focuses on safeguarding technology systems and maintaining compliance with industry standards. The role involves leading risk assessments and driving efforts to address potential vulnerabilities. What You Will Do Lead projects to identify, assess, and reduce technology-related risks Work with teams across the company to ensure compliance with relevant regulations Support technology governance by developing and improving risk management practices Collaboration This role partners with cross-functional groups to promote a strong culture of technology risk awareness and compliance throughout Red Ventures.

As a Compliance Analyst at Collabera, you will play a pivotal role in ensuring adherence to regulatory standards and internal policies. Your analytical skills will be utilized to assess and improve compliance protocols, helping to safeguard the integrity of our operations.

Palmetto Clean Tech seeks a Director of SOX Compliance to join the team in Charlotte, NC. This leadership role centers on guiding the company’s efforts to meet Sarbanes-Oxley Act requirements, with emphasis on both financial reporting and operational controls. Key responsibilities Oversee and maintain compliance programs related to the Sarbanes-Oxley Act (SOX) Shape overall compliance strategy and set clear standards for the organization Coordinate with multiple departments to ensure consistent controls and reporting practices Promote integrity and transparency in all compliance activities What this role involves This position requires strong leadership and the ability to work across teams. The Director will play a central part in upholding the company’s commitment to accurate financial reporting and reliable operational controls. Location This role is based at 1616 Camden Rd, Charlotte, NC 28203.

LaBella Associates is actively seeking a skilled and experienced Bridge Engineer to join our dynamic team in Charlotte, NC. In this pivotal role, you will lead the analysis, design, and detailing of various local and state Department of Transportation (DOT) bridge projects under the mentorship of senior bridge engineers.Conduct comprehensive analysis and design for bridge projects.Collaborate effectively with team members and attend necessary meetings and conferences.

The Life Safety Compliance Specialist at Lincoln Property Company plays a critical role in ensuring compliance with life safety regulations by managing the documentation related to state and federal requirements.Key Responsibilities:Accurately reports compliance documentation to meet state and federal standards, ensuring high client satisfaction and service excellence.Maintains and tracks compliance-related documents from various sources including Engineering teams, Property Managers, Landlords, and Vendors.Utilizes Asset Management software to pull necessary reports.Oversees the reporting cycle for Elements of Performance, including daily, monthly, quarterly, and annual reports.Reviews all compliance reports and documentation for accuracy and completeness.Manages document submissions through SharePoint.Maintains detailed Excel spreadsheets to track documentation status.Interprets Life Safety and Building Codes effectively.Performs additional responsibilities as assigned.

About Judi HealthJudi Health is a pioneering enterprise health technology organization dedicated to transforming healthcare for employers and health plans through a holistic range of innovative solutions, including:Capital Rx, a public benefit corporation specializing in comprehensive pharmacy benefit management (PBM) services for self-insured employers,Judi Health™, which delivers full-service health benefit management solutions to employers, third-party administrators (TPAs), and health plans, andJudi®, the industry's premier proprietary Enterprise Health Platform (EHP) that integrates all claim administration workflows into a single, scalable, and secure platform.At Judi Health, we collaborate with our clients to restore trust in the U.S. healthcare system and establish the necessary infrastructure for the quality care that everyone deserves. Discover more at www.judi.health.Position SummaryThe Client Experience Resolution & Optimization (CERO) Manager is responsible for leading the intake, triage, and resolution process for client-related issues within the Client Services team. This role is vital in establishing governance for intake workflows, ensuring the accurate validation and routing of issues, and promoting consistency in how Client Services addresses and resolves operational challenges. The Manager will collaborate across various teams to streamline processes, minimize manual tasks, and enhance the overall client experience, while also providing mentorship to the CERO Analyst.Position Responsibilities:Develop and oversee a standardized intake and routing process for Client Services issues.Manage the triage, prioritization, and cross-functional coordination of issues.Act as the primary contact for inquiries regarding intake, validation, and routing.Create and maintain standard operating procedures (SOPs), workflows, and documentation for Client Services operations.Establish and track key performance indicators (KPIs) in partnership with internal analytics teams (e.g., intake volumes, turnaround times, quality metrics).Lead initiatives for continuous improvement aimed at simplifying workflows and addressing recurring issues.Collaborate with various teams to identify process gaps and facilitate the implementation of improvements.Coach and mentor the CERO Analyst, supporting their ongoing professional development.

At Fairstead, we are committed to the vision of creating affordable communities across the nation. Based in New York and with offices spanning Colorado, Florida, and Washington DC, we proudly manage an extensive portfolio of over 27,000 apartments across 28 states. As a fully integrated owner, operator, and innovator, we combine development, construction, and property management into a cohesive platform aimed at delivering high-quality affordable housing solutions that meet the needs of our residents.Our philosophy revolves around the belief that affordable housing should be thoughtfully designed, expertly managed, and ethically operated. We strive to create and preserve housing that benefits residents while also yielding long-term value for our communities, partners, and stakeholders. At Fairstead, we challenge conventional industry standards through our tech-savvy and entrepreneurial approach to affordable housing. Beyond our core real estate capabilities, we offer innovative services that enhance resident experiences, strengthen community ties, and boost operational efficiency. We embrace digital transformation, data-driven decision-making, and cutting-edge technologies, including artificial intelligence, to develop scalable systems that support sustainable growth grounded in a culture of entrepreneurship, innovation, collaboration, dedication, and integrity.The Traveling Compliance Specialist plays a crucial role in ensuring compliance with various agencies, funding requirements, and regulatory agreements. This position supports tenants across multiple Fairstead properties in maintaining their affordable housing status through annual certification and recertification processes. The Specialist is responsible for alerting the Property Manager and compliance team of any tenants facing rent arrears or lease violations.

As a Customer Relations Specialist at renuity, your role will be integral in enhancing our customer experience program. You will support various administrative and operational tasks, including the Better Business Bureau processes, customer feedback management, and addressing consumer affairs concerns. This position is crucial in ensuring timely and accurate responses to customer inquiries and complaints. You will collaborate closely with our legal team and different divisions to resolve customer issues efficiently. The ideal candidate will possess prior experience in customer service and dispute resolution, along with strong de-escalation skills.Key Responsibilities:Manage daily operations of the Customer Experience Program, ensuring prompt and effective issue resolution.Handle and respond to Better Business Bureau (BBB) complaints, maintaining professionalism and adhering to timelines.Coordinate with customer feedback vendors (Guild Quality and BBB) to ensure seamless operations and compliance with established processes.Act as the main point of contact for consumer affairs, collaborating with internal teams to address and resolve escalated customer issues.Analyze customer feedback channels (reviews, surveys, complaints) to identify trends and suggest process enhancements.Document customer interactions, complaint resolutions, and case outcomes accurately within our internal systems.Monitor and report on critical customer experience metrics, such as resolution times and satisfaction trends.Ensure adherence to company policies and regulatory guidelines related to consumer affairs.Provide support to cross-functional teams (Operations, Sales, Legal, Call Center, Marketing) in resolving complex customer situations.Develop and update response templates and communication standards to maintain brand consistency.

LaBella Associates is seeking an experienced Architectural Project Manager specializing in Healthcare to join our dynamic team in Charlotte, North Carolina. In this pivotal role, you will guide high-profile projects from the initial concept and schematic design stages through to the construction document phase, with a strong focus on healthcare architecture.Key Responsibilities:Lead project teams in planning and developing innovative solutions to technical and design challenges.Oversee the preparation of technical drawings by the design team, ensuring quality and accuracy.Craft and deliver engaging client presentations, showcasing design concepts and drawings.Guarantee that all construction detail documentation adheres to Quality Assurance/Quality Control standards and LaBella’s rigorous guidelines.Integrate sustainable design practices into project workflows.Mentor and guide project team members, fostering a collaborative and productive work environment.Engage with client representatives to clarify design requirements and specifications.Manage technical resolutions and coordination for designated project areas.Develop effective solutions to design-related issues.Conduct on-site visits, field reviews, and project meetings, meticulously documenting findings. Coordinate schedules and manage the submission of shop drawings and samples.Facilitate communication with various disciplines, vendors, and contractors to ensure all project requirements are met.Participate in team meetings to address project issues, promote coordination, and maintain adherence to schedules and technical standards.

Join LaBella Associates as a Structural Engineer in our Charlotte, NC office, part of our dynamic Building Engineering Division.At LaBella, we offer comprehensive building engineering services, encompassing mechanical, electrical, plumbing, and structural engineering. Our projects span feasibility studies, analysis, project design, and construction. Our team is experienced in new construction, renovations, additions, and design/build projects for diverse clients.The Structural Engineering team focuses on new design, repair, rehabilitation of existing structures, as well as performance evaluations. This role involves close collaboration with a Senior Structural Engineer to develop innovative concepts, strategies, designs, drawings, specifications, and reports. The ideal candidate should thrive both independently and within multidisciplinary teams.You will engage in a mix of exciting projects, including K-12 and higher education facilities, municipal buildings, healthcare projects, large commercial developments, and unique residential designs.This position offers a pathway for career advancement through opportunities to take on leadership roles, along with a competitive starting salary, incentive compensation, comprehensive benefits, and potential to become a LaBella shareholder.

Join our dynamic team at LaBella Associates as a Bridge Engineer in our Charlotte, NC office. In this role, you will contribute to the design, analysis, and detailing of bridge projects for local and state DOTs under the guidance of senior engineers.Key Responsibilities:Conduct analysis, design, and detailing of bridge projects.Prepare reports and perform field reconnaissance and inspections.Participate in meetings and conferences as needed.

We are seeking a dedicated and detail-oriented Business Analyst with a strong background in Risk Management and Compliance. In this role, you will be responsible for analyzing business processes, identifying risks, and ensuring compliance with regulatory standards. Your expertise will aid in developing strategies to mitigate risks and enhance operational efficiency.

LaBella Associates is seeking a highly skilled Senior Structural Engineer to join our dynamic team in Charlotte, NC. This role offers the opportunity to lead innovative projects that span from minor renovations to large-scale, complex constructions.Key Responsibilities:Independently manage or lead a team of structural engineers, designers, and draftspersons in producing comprehensive structural construction documents, including detailed drawings and specifications for diverse projects.Deliver construction phase services, including shop drawing reviews, RFI responses, and site visits to ensure compliance with project specifications.Conduct assessments and feasibility studies for existing structures that are to be improved, acquired, or have suffered damage.Collaborate closely with clients to create cost-effective structural designs, providing various options and analyses to facilitate informed decision-making.Engage with other engineering and architectural disciplines for integrated project execution.Develop efficient structural systems through precise calculations and interdisciplinary coordination.Oversee project budgets, managing hours and resources effectively.Mentor junior engineers and structural designers, providing guidance in calculations and documentation reviews.Foster and maintain strong client relationships.