Director of Customer Delivery & Outcomes

Empower Every Identity, from AI to HumanAt Okta, we recognize that identity is the cornerstone of unlocking AI's potential. Our mission is to secure AI through the development of trusted and neutral infrastructure, enabling organizations to embrace this transformative era safely. We seek innovative thinkers who are driven to tackle complex challenges with a sense of urgency and excellence.This is a unique opportunity to engage in career-defining work. If you are passionate about our mission, we would love to connect.The Partner Enablement team at Okta plays a pivotal role in equipping our Field Team and partners with the essential knowledge, tools, and resources for success. We develop, deliver, and manage training programs that foster understanding and adoption of Okta’s cutting-edge identity and access management solutions. Our goal is to empower every learner to fully leverage Okta’s platform and services.The Service Delivery Trainer RoleReporting to the Manager of GSI Enablement, this position is responsible for creating and delivering training programs that ensure the smooth deployment and adoption of Okta solutions. As a Service Delivery Trainer, you will utilize your technical enablement and deployment expertise to provide top-tier training for our customers and partners, facilitating their successful implementation of Okta.Your ResponsibilitiesConducting technical training sessions for GSI partners focused on deploying and managing Okta solutions.Designing, developing, and updating training materials, including presentations, hands-on labs, and virtual learning modules.Collaborating with cross-functional teams to ensure training aligns with product updates and best practices.Partnering with deployment teams to identify challenges and create targeted training programs to address skill gaps.Collecting feedback from participants to continuously enhance training effectiveness and content quality.Coordinating logistics for training sessions, including scheduling, registration, and follow-up communications.

Join our dynamic team at weekday-1 as a Service Delivery Executive, where you will play a pivotal role in ensuring exceptional service delivery to our clients. Your expertise in managing service operations will be crucial to our success. We are looking for a driven professional with a passion for customer satisfaction and efficiency.

Join Aarnahr Solutions Pvt Ltd as a Trainer for Procurement Compliance and Service, where you will play a crucial role in enhancing the skills and knowledge of our procurement teams. You will be responsible for developing training materials, conducting workshops, and ensuring compliance with procurement policies and procedures. Your expertise will directly contribute to the efficiency and effectiveness of our procurement operations.

Dear Candidates, We are excited to announce openings for the role of Process Trainer in the BPO sector. Interested candidates are invited to walk down to our office for an interview. INTERVIEW DATES: 15th January 2025 to 16th January 2025INTERVIEW TIMING: 10 AM to 1 PMCONTACT PERSON: Sridevi (9945764799) Role & Responsibilities:Maintain comprehensive training documents and conduct Training Needs Identification (TNI) and Training Needs Analysis (TNA).Monitor and evaluate performance metrics such as CSAT, escalations, and NPS.Facilitate Train the Trainer sessions and collaborate with Quality staff through TTT.Ensure effective execution of training programs tailored to organizational needs.Provide ongoing observations and mentorship to support performance improvement.Generate and share reports/MIS with the Operations team regarding training progress and outstanding activities.Participate in both internal and external calibration processes.Conduct refresher training sessions based on TNI outcomes.Eligibility Criteria:Minimum of 2 years of experience as a trainer within the BPO/ITES industry.Qualifications: Graduation or Post Graduation.Language proficiency in English and Hindi.Work location: Marathahalli, Bengaluru.Age limit: Below 33 years.Salary: Up to ₹40,000 per month. Interview Venue:Valuestream Business Solutions Pvt Ltd, 2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru - 560037Landmark: Near Sidewalk Club, close to Bata showroom (Marathahalli Multiplex) View on Map

At Databricks, we address some of the most intricate challenges in distributed processing and machine learning, driven by the innovative big data and AI use cases presented by our clients. Join us in shaping the future of big data and machine learning for top Fortune 500 companies.As a Professional Services Delivery Partner Manager, you will play a pivotal role in supporting our Professional Services team, aiming to accelerate and mitigate risks in our customers' business outcomes through effective enablement and implementation of Databricks platform technology. This individual contributor position will oversee the Databricks Delivery Partner Program, fostering close collaborations with key system integrators to successfully co-deliver Databricks service engagements.Your Impact:Collaborate with the Professional Services team to leverage Databricks delivery partners and enhance customer project outcomes.Establish and nurture Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), and the regional Partner team to facilitate two-way pipeline reviews and engagements (both subcontracting and advisory) in alignment with company priorities.Develop a data-driven RFP process for Partner Selection regarding large, complex, multi-year, multi-phase migration deals, creating templates and scorecards to support decision-making.Lead initiatives to onboard and ramp up new partners with Gen AI capabilities.Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) with key partners, crafting long-term roadmaps for Professional Services partner delivery. Design scorecards and feedback mechanisms to categorize partners by areas of focus, geographic regions, and company priorities.Implement delivery governance to ensure partner quality and effectiveness in Services-led and partner-supported implementations. Champion global programs to assess partner quality, such as CSAT, Partner Surveys, and program governance.Oversee programs aligned with our Professional Services & Partner strategy for Assurance and advisory services, collaborating with cross-functional channel teams to empower GSIs, RSIs, and SIs regarding Assurance services, while supporting bi-weekly reviews and deal governance.

About Us:At DBSync, we leverage cutting-edge technology to develop innovative next-generation data integration products that empower our employees to unleash their creativity and foster a sense of belonging. DBSync, a pioneer in data integration and data warehousing services for cloud/SaaS-based applications, was originally incubated by Salesforce before becoming an independent entity. We offer competitive pricing for our SaaS-based, standalone, or hosted integration solutions, delivering a wealth of benefits to business users.Our mission is to provide a robust foundation for businesses to tackle complex challenges and streamline their workflows while serving as a reliable partner for all data integration needs. We champion innovation and creativity, nurturing a diverse team that blends various cultural perspectives. At DBSync, we recognize and cultivate individual talents to benefit both the employee and the organization as a whole. We maintain a professional, growth-oriented vision infused with a startup-like atmosphere, where each individual feels valued and empowered to reach their full potential!If you possess the enthusiasm to expand your horizons, a commitment to hard work, and the confidence to drive success while shaping future visions and products, DBSync is the ideal place for you!Our Values:1. We genuinely care2. We avoid time-wasting tasks3. We foster a fun working environment4. We take ownership5. We are experts in our fields6. We succeed togetherRecognitions:We are proud to have received a rating of 4.7 out of 5 on G2, with approximately 125 reviews in 2023. G2 has awarded DBSync the following badges:- Best Relationship – Winter 2024- Leader Americas Winter 2024- Best Results – Winter 2024- Best Usability – Winter 2024About the Role:DBSync is seeking a Services Delivery Project Manager to bring organization and predictability to our implementation and professional services team. You will oversee project tracking, resource allocation, and onboarding execution, ensuring that client projects remain on schedule, team capacity is transparent, and leadership is always informed on project status.

Join Bazaarvoice as a Trainer specializing in Moderation & Authenticity, where you will play a pivotal role in enhancing our community engagement and ensuring the integrity of user-generated content. In this position, you will develop and deliver training programs that empower our moderation team and uphold the standards of authenticity that our brand is known for.

We are seeking an experienced Customer Delivery Manager with 9 to 12 years of expertise to oversee service chains for specific business service products across various organizational units. This role will be responsible for delivering combined services in alignment with agreed Operational Level Agreements (OLAs) and ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for contracted services. You will be accountable for the technical content of specialized operational concepts and provide vital input for resource planning to maintain operational stability. Your role will also involve ensuring the quality of the services provided, coordinating operational performance, and implementing process improvements to maximize efficiency. You will serve as the operational interface between production, Service Delivery Management (SDM), and other delivery units, guiding Operation Managers and acting as the primary point of contact for internal customers.

WHAT YOU'LL DOLead engaging training sessions in both live and virtual settings.Design and implement tailored Learning and Development programs aligned with business needs.Oversee and manage training data in accordance with Learning and Development requirements during new hire orientations, cross-skilling, and floor support sessions.Utilize data analysis to identify improvement areas and provide refresher training and knowledge management support to the business.Collaborate with Subject Matter Experts (SMEs) to convert expert content into engaging classroom, online, and blended learning solutions.Plan and manage project timelines effectively.Contribute to the enhancement of training processes and participate in various projects as required.Act as a bridge between Learning and Development and business departments to ensure alignment in practices and manage the scheduling of training programs.Drive innovation and process improvements within the Learning and Development function.Participate in any client-mandated training initiatives.Fulfill trainer responsibilities in line with organizational policies, which include training employees, assigning tasks, evaluating new hires' performance, rewarding and disciplining employees, and addressing complaints.Monitor trainee progress throughout the training duration, providing coaching and developmental feedback, and conducting classroom training as per ramp planning.Employ effective presentation techniques, including innovative training methods and accelerated adult learning strategies. Adjust classroom agendas, timelines, and content flow as needed to ensure impactful training delivery.Guide and mentor trainee trainers in facilitation and presentation skills as directed by leadership.Engage in floor support activities such as On-the-Job Training (OJT), refresher training, and remedial training as necessary, ensuring program effectiveness from both training and business perspectives.Promote continuous improvement in program execution through documentation of existing processes and evaluation of potential scenarios.

Job OverviewWe are seeking a dynamic Lead Trainer in Learning and Development to spearhead our training initiatives at Altisource. This role entails facilitating engaging classroom and virtual training programs focused on skill development for entry-level associates. You will lead and manage intervention-based learning efforts, ensuring our team is equipped with the necessary skills to succeed. Roles & Responsibilities:Your primary responsibilities will include:Collaborating with department heads to develop and implement soft skills training programs across various business units, including assessment and evaluation methods.Partnering with business units to identify deliverables, expectations, and risks, while addressing specific training needs.Conducting thorough assessments of training and development needs through various identification resources.Employing diverse training methodologies, techniques, concepts, and tools to maximize training effectiveness.Defining the ROI for each training program delivered.Designing tailored training courses and materials to meet identified training needs.Monitoring and measuring the effectiveness of all training initiatives.Acting as a liaison between Learning & Development and business units to ensure consistency in training practices.Contributing to process improvements and innovation within the Learning & Development function.Exemplifying teamwork and adherence to the organization’s code of conduct at all times.

About Lakshya DigitalAs a prominent subsidiary of Keywords Studios, Lakshya Digital is a leading game art studio based in India, with its headquarters in Gurgaon. With a talented workforce of over 700 professionals, our studios are strategically located in Gurgaon, Pune, and Seattle, complemented by sales offices in San Diego and Tokyo. Established in 2004, Lakshya has garnered a stellar reputation in the game development sector, having contributed art for over a hundred successful titles including renowned franchises like Bloodborne, Dark Souls II, Just Cause 3, WWE 2K16, Uncharted 2, and more. Our senior team, composed of both international and Indian talent, excels in delivering high-quality art across various gaming platforms and genres. We pride ourselves on balancing artistic creativity with a strong process orientation, ensuring the delivery of best-in-class services. Lakshya also collaborates closely with NASSCOM to foster the growth of the game development ecosystem in India.For more information, please visit our website.About the Role:We are on the lookout for an experienced and innovative Lead Trainer to spearhead our Soft Skills training programs. The ideal candidate will possess exceptional technical skills in program design, learning platforms, and instructional design methodologies to create impactful learning experiences that align with our business objectives. You will be responsible for developing strategic Learning & Development initiatives, overseeing comprehensive training programs, and mentoring a team to ensure the delivery of effective learning experiences.

Join our dynamic team and make a difference!As a Coding Trainer focused on Teacher Enablement, you won't just teach coding; you will empower educators to inspire the next generation of tech leaders. Your influence will extend to hundreds of students as you enhance the skills of those who teach them.Salary Range: Rs 300,000 - Rs 700,000 (INR 3 - 7 LPA)Experience Required: Minimum 1 yearJob Type: Full-timeIn this role, you will:Train and support coding instructors in various programming languages and methodologies.Establish teaching standards and effective delivery methods.Ensure every class is engaging, consistent, and impactful.Promote quality education across multiple classrooms.This is a hybrid role that may involve night shifts. Seize the chance to amplify your impact!

The Customer Delivery Manager is pivotal in ensuring the successful and efficient delivery of services for our customer accounts. This role demands a strong focus on quality, cost management, and effective communication between customers and the delivery organization. The manager will foster collaboration with internal delivery units and service management teams to enhance service quality and performance.Key Responsibilities:Service Delivery: Oversee the end-to-end delivery operations model for contracted cloud services, ensuring a balance between cost and quality.Team Leadership: Lead and manage a team of Customer Delivery Managers (CDMs), integrating various roles to ensure comprehensive service delivery.Communication: Maintain regular communication with delivery teams and suppliers regarding performance and quality, establishing regular updates with service management and customers.Customer Advocacy: Represent the voice of the customer within the delivery organization, ensuring their needs are met.Solution Approval: Endorse optimal costing and design solutions, including transition and transformation strategies.Delivery Oversight: Monitor all aspects of service delivery, ensuring timely and high-quality service within budget.Cost Management: Supervise service quality and costs, driving optimization and efficiency.Portfolio Management: Identify and address service gaps in collaboration with portfolio owners.Escalation Management: Serve as the escalation point for service delivery issues and customer concerns.Quality Initiatives: Direct quality enhancement programs to align with organizational standards.Strategic Planning: Periodically review and align customer strategies with service delivery management to optimize delivery.

The Senior Delivery Manager will take charge of comprehensive delivery execution for global Offensive Security engagements, operating within a shared service and subscription model. This pivotal role involves overseeing the daily delivery of services to our esteemed customers, ensuring predictable outcomes, high customer satisfaction, optimal capacity utilization, and continuous operational enhancement. The Delivery Manager collaborates closely with both internal and external stakeholders to foster long-term customer relationships, guide employees, and act as a liaison between customers, Customer Success Managers, and delivery teams.Key Responsibilities:Manage daily delivery of Offensive Security testing services for subscription, annuity, and specialized clients.Ensure adherence to Service Level Agreements (SLAs) and maintain quality standards for consistent delivery.Address demand fluctuations, plan and manage delivery capacity, and ensure timely resource allocation within a shared services framework.Optimize resource distribution across various teams and skill sets.Proactively identify and mitigate delivery risks stemming from demand changes, employee leaves, or upstream delays.Collaborate with Engagement Owners and Customer Success teams to align delivery priorities effectively.Provide transparent delivery visibility and regular status updates to stakeholders.Assist in customer escalations with data-driven root cause analysis and corrective measures.Drive consistency in test execution, report quality, and turnaround times.Minimize unnecessary rework through enhanced intake readiness, validation, and delivery discipline.Identify opportunities for process improvement, tooling, and automation to enhance throughput and predictability.Analyze delivery KPIs to formulate improvement plans based on throughput, cycle time, effort, schedule overruns, and delivery costs.Recruit and retain talent, providing leadership and mentorship to technical leads and senior consultants.Promote a culture of accountability, transparency, and continuous learning.Success Metrics:Adherence to Service Level Objectives and delivery predictability, customer satisfaction and retention, effective utilization without burnout, consistent quality improvement, reduction in rework and delivery volatility, and positive feedback from internal and external stakeholders.

Join our dynamic team as an Online Trainer specializing in Nimble Storage Altris Patch Management for a prestigious multinational IT organization. This role offers an exciting opportunity to share your expertise and train professionals in cutting-edge technologies.Your primary responsibilities will include delivering engaging online training sessions, creating course materials, and assessing trainee progress. We are seeking a candidate who is not only knowledgeable in EMC & Nimble Storage but also passionate about teaching and mentoring.

As a Delivery Manager at Continental, you will play a pivotal role in overseeing and optimizing our delivery processes. You will be responsible for ensuring that our projects meet customer expectations in terms of quality, timeliness, and cost efficiency. Your leadership will guide cross-functional teams towards achieving operational excellence and enhancing customer satisfaction.

Harness is a pioneering AI Software Delivery Platform, founded by technologist and entrepreneur Jyoti Bansal, known for creating AppDynamics, which was acquired by Cisco for $3.7B. With approximately $570M in funding and a valuation of $5.5B, Harness is supported by prominent investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the complexity has shifted to post-code processes including testing, deployment, application security, reliability, compliance, and cost optimization. Harness revolutionizes this "outer loop" by integrating AI and automation, enabling teams to deliver software more efficiently while ensuring security and compliance throughout the software delivery lifecycle.The Harness Platform leverages Harness AI and the Software Delivery Knowledge Graph to apply deep contextual insights and intelligent automation across the software delivery lifecycle, embedding governance and policy-driven controls throughout.In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and managed $2.8B in cloud expenditure. Our solutions have empowered clients like United Airlines, Morningstar, and Choice Hotels to accelerate release cycles by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold increase in DevOps efficiency.With a global presence across 14 offices in 25 countries, Harness is at the forefront of AI software delivery, and we are in search of exceptional talent who can help us accelerate our momentum.We are seeking a passionate Engineering Manager to spearhead the development of innovative solutions in Continuous Delivery (CD). This is not merely a management role; it is a chance to design and implement influential features that enhance customer satisfaction, drive annual recurring revenue (ARR) growth, and solidify our position as leaders in the DevOps sector.In this capacity, you will lead a distributed engineering team operating across various locations, creating new functionalities atop our platform. You will work closely with customers to resolve escalations, refine feature specifications, and make strategic product choices that will define the future of our CD offerings.We are looking for a leader adept in backend technologies (Java, Go) who enjoys engaging with code directly. The ideal candidate thrives in a dynamic, startup-like environment, embraces uncertainty, and consistently converts complex challenges into quantifiable outcomes.If you are energetic, innovative, and passionate about delivering outstanding customer experiences, this is your opportunity to reshape how enterprises deploy software and make a lasting impact.

Join Tekion as a Senior Staff Program Delivery Manager, where you will play a pivotal role in orchestrating the delivery of innovative solutions that drive business success. You will collaborate closely with cross-functional teams to ensure projects are executed seamlessly and meet organizational objectives.

Join Harness, a pioneering force in the AI Software Delivery Platform landscape, founded by prominent technologist Jyoti Bansal (creator of AppDynamics, acquired by Cisco for $3.7 billion). With an impressive $570 million in funding and a valuation of $5.5 billion, we are supported by distinguished investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the realm of AI transforms code generation, the real challenges now lie in testing, deployments, application security, reliability, compliance, and cost optimization. Harness revolutionizes this "outer loop" by integrating AI and automation, empowering teams to deliver software faster while ensuring security and governance throughout the software delivery lifecycle.Our Harness Platform, driven by Harness AI and the Software Delivery Knowledge Graph, delivers intelligent automation and deep contextual insights across the software delivery lifecycle, incorporating governance and policy-driven controls within the platform.In the past year alone, Harness has facilitated over 185 million deployments, 82 million builds, 18 trillion flag evaluations, 8 million security scans, 9.1 billion optimized tests, and 3 trillion protected API calls, managing $2.8 billion in cloud expenditure. Our clients, including United Airlines, Morningstar, and Choice Hotels, have experienced release acceleration of up to 75%, cloud cost reductions of up to 60%, and a tenfold increase in DevOps efficiency.With a diverse global workforce spread across 14 offices in 25 countries, Harness is at the forefront of shaping the future of AI software delivery. We are on the lookout for outstanding talent to help us accelerate our mission.Position SummaryThis is a remarkable opportunity to join a high-growth, high-potential startup as a software engineer. In this role, you will contribute to the Continuous Delivery product, taking charge of architecting, designing, developing, and delivering premium software that directly enhances the user experience of our products.About the RoleDesign, develop, and maintain essential software in a fast-paced, quality-focused environment.Create software functional specifications and design documentation.Rapidly comprehend intricate systems and code, taking ownership of critical components of the system and ensuring high-quality output.