Director of Customer Delivery & Outcomes

As the Director of Customer Delivery & Outcomes at ema, you will play a pivotal role in enhancing customer satisfaction and driving successful outcomes. Your strategic vision will guide a dynamic team, ensuring seamless delivery of services that meet and exceed client expectations. You will be responsible for developing and implementing innovative solutions that bolster customer engagement and retention.

As the Director of Customer Operations at Laundryheap, you will lead our commitment to customer satisfaction and operational excellence. You will be responsible for developing and implementing strategies that enhance our customer experience, streamline our operations, and drive improvements across all customer touchpoints.Key responsibilities include managing customer support teams, analyzing customer feedback, and ensuring that service delivery meets our high standards. You will collaborate cross-functionally to identify opportunities for process enhancements and to ensure our operations align with corporate goals.This position requires a visionary leader who is passionate about customer service and operational efficiency.

We are seeking an experienced Customer Delivery Manager with 9 to 12 years of expertise to oversee service chains for specific business service products across various organizational units. This role will be responsible for delivering combined services in alignment with agreed Operational Level Agreements (OLAs) and ensuring adherence to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for contracted services. You will be accountable for the technical content of specialized operational concepts and provide vital input for resource planning to maintain operational stability. Your role will also involve ensuring the quality of the services provided, coordinating operational performance, and implementing process improvements to maximize efficiency. You will serve as the operational interface between production, Service Delivery Management (SDM), and other delivery units, guiding Operation Managers and acting as the primary point of contact for internal customers.

ZeroFox has developed a robust Digital Customer Success organization dedicated to enhancing the experience of our expanding global clientele through impactful, data-driven, and scalable engagement strategies. We are on the lookout for a dynamic Director of Digital Customer Success to spearhead our India Center of Excellence (CoE), taking charge of regional execution, team leadership, and operational excellence across our Digital Customer Success Managers, Configuration Specialists, and Customer Success Operations teams.This pivotal role will significantly contribute to the enhancement, operationalization, and scalability of our digital customer success initiatives, collaborating closely with our Customer Success leadership in the United States and London to ensure alignment with global strategies, outcomes, and benchmarks. The position combines strategic oversight with hands-on operational responsibilities, critical for maintaining consistency, quality, and measurable results as ZeroFox continues its trajectory of growth.As the Director of Digital Customer Success, your key responsibilities will include:Enhancing and expanding an effective Digital Customer Success organization within the India CoE.Leading and mentoring in-region teams, focusing on performance management and career development.Translating global Customer Success strategies into actionable regional execution.Fostering consistency, accountability, and measurable results across digital customer success, configuration, and operations.Serving as a strategic ally to global Customer Success leadership while being the primary owner of execution within India.

Cognite is leading the charge in industrial digitalization, developing innovative AI and data solutions that tackle some of the world's most challenging and impactful issues. With an unparalleled industrial legacy and a robust suite of AI capabilities, including low-code AI agents, Cognite is dedicated to accelerating digital transformation to enhance operational efficiency.Our ambitious goal is to unlock $100 billion in customer value by 2035 and revolutionize the functioning of global industries.

The Customer Delivery Manager is pivotal in ensuring the successful and efficient delivery of services for our customer accounts. This role demands a strong focus on quality, cost management, and effective communication between customers and the delivery organization. The manager will foster collaboration with internal delivery units and service management teams to enhance service quality and performance.Key Responsibilities:Service Delivery: Oversee the end-to-end delivery operations model for contracted cloud services, ensuring a balance between cost and quality.Team Leadership: Lead and manage a team of Customer Delivery Managers (CDMs), integrating various roles to ensure comprehensive service delivery.Communication: Maintain regular communication with delivery teams and suppliers regarding performance and quality, establishing regular updates with service management and customers.Customer Advocacy: Represent the voice of the customer within the delivery organization, ensuring their needs are met.Solution Approval: Endorse optimal costing and design solutions, including transition and transformation strategies.Delivery Oversight: Monitor all aspects of service delivery, ensuring timely and high-quality service within budget.Cost Management: Supervise service quality and costs, driving optimization and efficiency.Portfolio Management: Identify and address service gaps in collaboration with portfolio owners.Escalation Management: Serve as the escalation point for service delivery issues and customer concerns.Quality Initiatives: Direct quality enhancement programs to align with organizational standards.Strategic Planning: Periodically review and align customer strategies with service delivery management to optimize delivery.

Join our dedicated team at The Nielsen Company as a Delivery Specialist in Customer Support. In this dynamic role, you will be pivotal in ensuring that our customers receive the highest level of support and service. You will handle inquiries, resolve issues, and provide insights that enhance customer satisfaction.

Harness is a leading AI Software Delivery Platform, founded by technologist and entrepreneur Jyoti Bansal, who previously established AppDynamics, later acquired by Cisco for an impressive $3.7 billion. With approximately $570 million in funding and a valuation of $5.5 billion, Harness is supported by top-tier investors like Goldman Sachs, Menlo Ventures, IVP, and Citi Ventures. In a landscape where AI is revolutionizing code generation, the focus has shifted to the post-coding processes – testing, deployment, application security, reliability, compliance, and cost optimization. Harness innovatively integrates AI and automation into this "outer loop," enabling teams to deliver software more swiftly while ensuring security and governance throughout the software delivery lifecycle.The Harness Platform harnesses the power of AI and the Software Delivery Knowledge Graph to provide deep context and intelligent automation across the software delivery lifecycle, featuring embedded governance and policy-driven controls.Over the last year, Harness facilitated over 185 million deployments, 82 million builds, and 18 trillion flag evaluations, alongside executing 8 million security scans and optimizing 9.1 billion tests. This level of efficiency has empowered clients such as United Airlines, Morningstar, and Choice Hotels to accelerate their release cycles by up to 75%, cut cloud expenses by as much as 60%, and achieve a tenfold increase in DevOps efficiency.As part of a global team spread across 14 offices in 25 countries, Harness is redefining the future of AI software delivery. We invite exceptional talent to join us in our mission to accelerate progress even further.

Join our dynamic team at weekday-1 as a Service Delivery Executive, where you will play a pivotal role in ensuring exceptional service delivery to our clients. Your expertise in managing service operations will be crucial to our success. We are looking for a driven professional with a passion for customer satisfaction and efficiency.

Role Overview:As the Director of Software Engineering, you will spearhead a high-performing team dedicated to delivering innovative Digital Marketing solutions with a focus on Customer Data Platforms (CDP) and Loyalty systems. Your leadership will be crucial in achieving technical excellence, ensuring timely project delivery, and enhancing client satisfaction. We are in search of a forward-thinking leader with a robust grasp of Digital Marketing technologies, extensive experience managing large technical teams, and a talent for architecting scalable solutions.Key Responsibilities:• Lead and mentor a team of technical professionals in the deployment of Digital Marketing solutions for CDP and Loyalty platforms.• Formulate and execute technical strategies aligned with project goals and client needs.• Collaborate with cross-functional teams, including sales, marketing, and product management, to synchronize technical solutions with business objectives.• Design and architect scalable solutions employing industry best practices and cutting-edge technologies.• Serve as a client-facing technical consultant, offering insights and guidance throughout the project lifecycle.• Supervise the execution of digital marketing initiatives, including analytics, Customer 360, and campaign management.• Optimize processes related to AWS infrastructure, Databricks, ETL pipelines, SSO, and Open API integrations.• Cultivate a culture of innovation, continuous improvement, and collaborative knowledge sharing within the technical team.

We are seeking a seasoned Networking Director with extensive experience in routing and switching technologies. The ideal candidate will have in-depth knowledge of Cisco Nexus series (7k, 5k, 1k, 65k), firewall solutions including Checkpoint and Cisco ASA, as well as proficiency in Cisco ACE and WAAS. Familiarity with F5 LTM/GTM and IronPort (Proxy and Email Gateway) is essential.Strong communication skills in English, both oral and written, are required. Preferred certifications include CCIE DC/R&S, CCNP, and CCSE.

Harness is at the forefront of transforming software delivery with our cutting-edge AI platform, founded by renowned technologist and entrepreneur Jyoti Bansal, who previously established AppDynamics, acquired by Cisco for $3.7B. With around $570M in funding and a valuation of $5.5B, we are supported by top-tier investors such as Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, and Citi Ventures. As the landscape of software development evolves with AI accelerating code generation, the real challenge now lies in optimizing the stages that follow coding—like testing, deployments, application security, reliability, compliance, and cost management. Harness is addressing these challenges with advanced AI and automation, enabling teams to deploy software more quickly while ensuring security and governance throughout the delivery lifecycle.Harness AI, along with our Software Delivery Knowledge Graph, provides profound context and intelligent automation across the software delivery process, embedding governance and policy-driven controls throughout the platform.In the past year, Harness facilitated over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, and managed $2.8B in cloud expenses—empowering clients like United Airlines, Morningstar, and Choice Hotels to speed up releases by up to 75%, cut cloud costs by as much as 60%, and achieve a tenfold improvement in DevOps efficiency.With a global presence spanning 26 offices in 25 countries, Harness is shaping the future of AI-driven software delivery. We invite exceptional talent to join us in accelerating this transformative journey.Position SummaryWe seek a technically proficient engineer to join our Customer Experience team, capable of simplifying complex technical topics with ease. You will serve as an ambassador for Harness’ product suite, conducting in-depth troubleshooting to resolve customer issues swiftly. Your role will also include providing insightful recommendations for product enhancements to be executed by our development teams.About the RoleEnsure user satisfaction by efficiently handling and resolving Tier 1-3 product support issues with minimal developer involvement. Manage incident processes for significant customer issues to meet SLAs.Assist users with onboarding, third-party integrations, license management, and feature requests.Collaborate with Product and Engineering teams as necessary to improve the user experience of the platform.Partner with account managers (CSM) to onboard and support our customers.Offer technical guidance and best practices as a subject matter expert in our modules.

Cognite creates AI and data solutions to help industries modernize and solve complex operational challenges. The company partners with organizations around the world to support digital transformation and boost efficiency, drawing on deep industrial experience and a suite of AI tools, including low-code AI agents. The team emphasizes accountability, quick decision-making, and a readiness to question traditional approaches. People who treat challenges as opportunities to make progress will find encouragement and support within this culture. Cognite has set an ambitious target: unlock $100 billion in customer value by 2035 and help reshape global industry operations. Those interested in the intersection of AI, data, and industrial innovation are invited to contribute to this mission.

Greetings! I’m Mayank, Co-Founder & COO at Flent.I am dedicated to enhancing Flent’s efficiency with innovative systems that minimize obstacles for our teams and elevate customer satisfaction. Exceptional operations are built on consistent, repeatable processes that become transformative with the integration of smart technology.As the Director of Operations, you will be my strategic partner in translating our high aspirations into reliable outcomes, ensuring that Flent operates as a trusted and precise entity.You will collaborate closely with product development, manufacturing, customer experience, procurement, and leadership to fortify Flent’s operational infrastructure, making it predictable, efficient, and powerful.About the RoleAt Flent, we are in a critical phase where clarity and disciplined execution are as important as innovation. We are crafting industry-leading products, and we are in search of an operational leader who can harness that energy into dynamic progress.In this role, you will oversee the core operations of the company. You will design processes, establish operational frameworks, facilitate cross-departmental cooperation, and ensure that the company operates with precision, foresight, and measurable outcomes. You will identify inefficiencies, map workflows, rectify flaws, and develop systems that empower teams to excel in their roles. Additionally, you will manage significant cost factors on our profit and loss statement, from inventory utilization to cost management as we scale.This position is ideal for someone who thrives in structured chaos, demonstrates high accountability, can navigate between strategic planning and practical execution, and finds satisfaction in simplifying complex challenges.Key Responsibilities:Oversee & Expand Home Flipping OperationsRefine standard operating procedures for evaluation, planning, budgeting, contractor management, and execution while ensuring alignment across teams to deliver projects on time, within budget, and with high quality.Develop the Procurement, Manufacturing & Logistics FrameworkManage material procurement strategies, pricing intelligence, vendor relationships, negotiations, and demand forecasting.Lead Warehousing, Inventory, Quality Control & Efficiency InitiativesImplement quality assurance checkpoints and optimize operational efficiency across the manufacturing and logistics spectrum.

Role Overview Renesa Electronics is hiring a Director of Facilities to lead facilities management in Bengaluru. This leadership position focuses on keeping our spaces safe, efficient, and supportive of productive work. What You Will Do Oversee daily operations of all facility functions Develop and implement strategies for facility improvement and maintenance Manage resources and budgets for facilities operations Lead and support a team responsible for facility upkeep Work closely with other departments to align facility plans with company goals Who We’re Looking For Experience managing facilities, preferably in a leadership role Strong skills in strategic planning and resource management Ability to guide teams and foster collaboration across departments

Role Overview 2070health is hiring a Fertility Director to guide its fertility services in Bengaluru, Karnataka, India. This leader will oversee fertility programs, maintain high standards of care, and support the use of advanced reproductive technologies. What You Will Do Direct fertility programs and ensure clinical excellence Lead and motivate a team of healthcare professionals Work with external partners to improve patient outcomes Implement and support new reproductive technologies What We’re Looking For Extensive experience in reproductive medicine Strong leadership and team management skills Ability to collaborate across disciplines and with external organizations Dedication to advancing fertility care and patient results

Role overview The Director of Engineering at Euromonitor International provides leadership for engineering teams in Bengaluru, Karnataka, India. This position shapes the approach to technology projects, sets team priorities, and ensures that engineering practices support the company’s business objectives. What you will do Guide and mentor engineers to deliver reliable, high-quality technology solutions Supervise the development of applications that enable clients to access key insights Establish clear strategies to align engineering work with broader company goals

Role overview Eurofins Scientific seeks a Director of IT based in Bengaluru. This senior leader will shape technology strategy and oversee major initiatives that influence the company’s IT direction. Key responsibilities Lead technology projects that advance business goals Drive improvements in IT infrastructure to boost operational efficiency Enhance cybersecurity measures and maintain compliance standards Promote new solutions that support organizational growth and adaptation Requirements Proven experience managing strategic technology programs in IT leadership roles Strong expertise in infrastructure, security, and leading technical teams Skilled at aligning technical initiatives with broader business needs Candidates interested in using technology to drive meaningful change are welcome to apply.

Teamwork makes the stream work. Roku is transforming the way the world experiences televisionAs the leading TV streaming platform across the U.S., Canada, and Mexico, Roku aims to empower every television globally. We innovated streaming technology for the TV, and our mission is to be the ultimate TV streaming platform that unites the entire television ecosystem. We connect viewers with their favorite content, assist content publishers in growing and monetizing substantial audiences, and offer advertisers unique tools to engage consumers.From your very first day at Roku, you'll play a crucial role in our mission. We are a rapidly expanding public company where every contribution is significant. Join us to delight millions of TV streamers worldwide while gaining invaluable experience across multiple disciplines. About the Role Roku is on the lookout for a Director of People Business Partner to spearhead strategic people initiatives within our Devices, Product & Technology division at our expanding office in Bengaluru. This role is essential for enhancing organizational effectiveness, leading change management, and developing a high-performing team locally, while closely collaborating with senior leaders across our India, APAC, EMEA, and U.S. headquarters.As Roku embarks on its next chapter of growth and profitability, you will lead local initiatives that reinforce our presence in India, cultivate a strong workplace culture, and ensure alignment with global strategies. You will manage a small team and act as a trusted advisor to senior leaders, influencing decisions that affect our global workforce.

(P-1384) About the Team At Databricks, we are dedicated to empowering data teams to tackle some of the world's most significant challenges—from bringing forth the next mode of transportation to fast-tracking medical innovations. Data ingestion into the Lakehouse is a crucial investment area for Databricks, serving as a fundamental enabler for Data and AI workflows. The Lakeflow Connect team is focused on addressing this challenge by offering ready-to-use, user-friendly connectors for a diverse array of data sources, including enterprise applications (such as Salesforce, Workday, ServiceNow, SharePoint), databases (e.g., SQL Server), cloud storage, message queues, and local files. As a pivotal component of Lakeflow and Data Engineering, Connect also represents a vital platform capability. Every facet of Databricks (Dashboards, Notebooks, SQL, AI) relies on ingestion capabilities, and the individual in this role will collaborate closely with other products to integrate Connect seamlessly into these platforms. We are seeking a seasoned leader to manage our Connect organization in India. This presents a fantastic opportunity to spearhead a key strategic initiative for Databricks. The ideal candidate will have a proven track record in leading teams that develop Data infrastructure and possess a keen interest in managing product-centric organizations. Additionally, the ability to effectively collaborate across time zones and organizational boundaries is essential. The impact you will have: Address significant business needs on a large scale by leveraging your software engineering expertise. Guarantee consistent milestone delivery and align closely with the field while working collaboratively with product leadership. Adapt the organizational structure to align with long-term initiatives, fostering robust teams with effective communication architecture. Oversee technical debt management, including long-term architectural decisions, while balancing the product roadmap. Engage in and lead technical, product, and design discussions. Build, manage, and operate highly scalable cloud services. Nurture team leaders through coaching, mentorship, and growth opportunities. Partner with other engineering and product leaders on planning, prioritization, and staffing. Foster a culture of excellence within the team while leading with empathy. What we look for: 15+ years of experience in developing and supporting large-scale distributed systems. Expertise in building, nurturing, and managing high-performance engineering teams. Proficiency in collaborating with cross-functional teams to achieve common goals. Strong leadership skills with a focus on empowerment and team development. Excellent communication and interpersonal skills.