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Director of Customer Data Management

ITF TherapeuticsConcord, MA
On-site Full-time $210K/yr - $240K/yr

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Experience Level

Senior Level Manager

Qualifications

Proven experience in customer data management, data governance, or related fields. Strong leadership abilities, excellent communication skills, and a deep understanding of data privacy regulations. A strategic mindset with a focus on innovation and best practices in data management.

About the job

Reports To: Executive Director of Analytics, Insights, Customer Operations

About This Role:

As the Director of Customer Data Management, you will be instrumental in shaping and executing the customer data strategy that underpins all current and future therapeutic domains. Your leadership will encompass data governance, the commercial data warehouse, master data management (MDM), and specialty pharmacy data processes.

Your efforts will involve constructing the necessary tools, systems, and infrastructure for effective data aggregation, stewardship, and governance across all customer datasets. This role will empower insights and reporting across both commercial and medical data realms. Additionally, you will be responsible for identifying business needs, defining project scopes, developing data architectures, and managing vendor partnerships that enhance the organization’s data ecosystem.


What You'll Do: 

  • Commercial Data Management
    • Lead the strategic vision for Customer Data Management, fostering innovation and implementing industry best practices across all therapeutic areas.
    • Oversee the Master Data Management (MDM) operational process to guarantee high-quality, stakeholder-aligned data delivery.
    • Facilitate integrations across CRM systems, MDM solutions, the Commercial Data Warehouse, Customer Data Platforms, and various customer and sales data sources.
    • Ensure adherence to data privacy, security standards, and internal governance policies.
    • Identify, assess, and procure third-party data sources (e.g., IQVIA, Komodo Health, specialty pharmacy data) to enhance business decision-making.
    • Manage budgets, contractors, and vendor relationships for data acquisition and management services.
    • Collaborate closely with IT to execute and sustain technology initiatives.
    • Uphold data quality through rigorous business rules, quality controls, and monitoring practices.
    • Establish KPIs to gauge the effectiveness and business value of data management initiatives.
    • Create SOPs and systems to facilitate compliant data reporting, storage, and handling.
    • Co-lead commercial data governance initiatives in partnership with IT.
    • Maintain comprehensive data catalogs and libraries for all pertinent data sources.
    • Educate internal teams on CRM and data management processes and best practices.

About ITF Therapeutics

ITF Therapeutics is a forward-thinking organization dedicated to advancing therapeutic solutions through innovative data management practices. Our commitment to excellence and patient-centric approaches positions us as leaders in the industry.

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