Director of Customer Data Management

Reports To: Executive Director of Analytics, Insights, Customer OperationsAbout This Role:As the Director of Customer Data Management, you will be instrumental in shaping and executing the customer data strategy that underpins all current and future therapeutic domains. Your leadership will encompass data governance, the commercial data warehouse, master data management (MDM), and specialty pharmacy data processes.Your efforts will involve constructing the necessary tools, systems, and infrastructure for effective data aggregation, stewardship, and governance across all customer datasets. This role will empower insights and reporting across both commercial and medical data realms. Additionally, you will be responsible for identifying business needs, defining project scopes, developing data architectures, and managing vendor partnerships that enhance the organization’s data ecosystem.What You'll Do: Commercial Data ManagementLead the strategic vision for Customer Data Management, fostering innovation and implementing industry best practices across all therapeutic areas.Oversee the Master Data Management (MDM) operational process to guarantee high-quality, stakeholder-aligned data delivery.Facilitate integrations across CRM systems, MDM solutions, the Commercial Data Warehouse, Customer Data Platforms, and various customer and sales data sources.Ensure adherence to data privacy, security standards, and internal governance policies.Identify, assess, and procure third-party data sources (e.g., IQVIA, Komodo Health, specialty pharmacy data) to enhance business decision-making.Manage budgets, contractors, and vendor relationships for data acquisition and management services.Collaborate closely with IT to execute and sustain technology initiatives.Uphold data quality through rigorous business rules, quality controls, and monitoring practices.Establish KPIs to gauge the effectiveness and business value of data management initiatives.Create SOPs and systems to facilitate compliant data reporting, storage, and handling.Co-lead commercial data governance initiatives in partnership with IT.Maintain comprehensive data catalogs and libraries for all pertinent data sources.Educate internal teams on CRM and data management processes and best practices.

Oversee the effective execution of a welfare and workforce services contract, ensuring compliance with all contractual obligations.Define clear expectations for team members, promote accountability, and swiftly address human resources and team-related issues.Ensure adherence to federal, state, local policies, and Workforce Services regulations.Maximize project funding streams while operating within established funding parameters.Develop and sustain positive working relationships with funding sources, regional employers, and workforce partners to enhance funding opportunities, customer satisfaction, and community engagement.Drive project success and ensure that management decisions and contractual objectives are clearly communicated and supported by the team.Guarantee that all staff receive appropriate training and meet the performance criteria defined by the contract.Provide leadership in budget and fiscal management, oversee staff, and monitor performance metrics.Build and maintain connections with community resources to advance program objectives.Ensure a positive experience for all internal and external stakeholders.Assess the organization and staff's performance and impact in achieving objectives and delivering services; conduct Quality Assurance and Quality Monitoring.Promote a positive, inclusive, and accountable workplace culture aligned with the company’s mission, vision, values, and brand identity.Handle human resource functions such as hiring, coaching, and disciplinary actions (as needed) in collaboration with the corporate HR team.Maintain proper records, control systems, and reporting protocols.Encourage a motivational, collaborative, and innovative work environment.Implement policies and procedures in compliance with company, funder, and program standards.Respond promptly and thoroughly to all inquiries from funders and company requests for information and reports.Engage in business development efforts, including contract rebids and new business initiatives.Present updates on project and company progress during meetings and conferences as required.Perform additional duties as assigned.

Join dev2 as a Manager of Data Engineering where you will lead a talented team in designing and implementing data solutions leveraging Python, AWS, Airflow, and Snowflake. This hybrid role offers the flexibility of working remotely while collaborating with your team on-site.In this dynamic position, you will be responsible for guiding the data engineering team through complex data challenges, ensuring optimal performance, and driving innovation in our data architecture. Your leadership will be crucial in fostering a collaborative environment that encourages creativity and efficiency.

Join Our Team as a Data Collector / DriverAbout TSMGTerry Soot Management Group (TSMG) is a pioneering field data collection company established in 2017 in Europe. We specialize in gathering data in areas where automation isn't feasible, ensuring that we deliver precise and comprehensive insights. Our teams are strategically located across Europe and North America, ready to tackle new challenges and assist in your data collection needs.Project OverviewThe primary objective of this project is to capture high-quality images of streets, key points of interest, and public spaces. Utilizing vehicles equipped with advanced 360-degree cameras, you will document the surroundings and store the images digitally for later use in enhancing one of the world's leading online maps.As a Data Collector, you will be assigned specific routes through public streets and notable areas, focusing on commercial districts and historical sites. Due to varying weather conditions, some locations may require multiple visits to ensure optimal image quality. This project is expected to last a minimum of three months and will encompass various city and state zones.Ideal Candidate ProfileThe ideal candidate is someone who enjoys driving, possesses in-depth knowledge of the local area and traffic patterns, and exemplifies responsibility and reliability. A commitment to delivering quality work is essential.Working HoursThe expected schedule is Monday through Friday, 8 hours per day, totaling 40 hours per week. Opportunities for overtime are available.

Join our dynamic team at Unitek Learning as the Program Director for the Vocational Nursing Program. In this pivotal role, you will oversee the comprehensive management and development of the nursing program, ensuring excellence in education and clinical training.Key Responsibilities:Lead the planning, development, management, and evaluation of all program aspects.Prepare and submit necessary documentation for state and Vocational Nursing Board requirements, including reports, proposals, and self-studies.Identify and secure external resources to enhance the nursing program.Establish and implement program policies and procedures.Organize committees and serve actively to foster collaboration.Manage the admissions process and orientation for new students.Act as a critical liaison between the community and the college.Develop and sustain educational partnerships with clinical sites.Conduct thorough evaluations of clinical sites to verify they meet educational standards and safety requirements.Compile evaluation feedback from students, clinical representatives, and faculty, providing comprehensive reports to the Chief Executive Officer and Advisory Committee.Ensure all clinical contracts are current and maintained.Engage in nursing faculty recruitment, hiring, and orientation processes.Facilitate regular nursing faculty meetings, maintaining accurate records.Assign faculty to courses and clinical sites, monitoring instructional quality.Support potential students with advising and planning.Ensure students are properly oriented to nursing skills labs and clinical environments.Participate in the recruitment and admission planning for qualified nursing students.Verify that all students meet graduation and licensing exam requirements.Contribute to the Nursing Advisory Committee meetings and professional development activities.Stay updated on state regulations related to Vocational Nursing practices.

Role overview uniteklearning is hiring a Director of Career Services in Concord. This position leads the career services team, shaping strategies that prepare students for the workforce. The role centers on building programs and resources that strengthen student employability and support their transition into meaningful careers. What you will do Develop and implement career services strategies for student success Guide and support a dedicated team focused on student career development Create and oversee programs that equip students with job market skills and knowledge Build and maintain partnerships with employers to support job placements

Join Our Team as a Remote Data Entry Specialist - Part TimeWe are seeking motivated individuals from across the United States to engage in opinion polls and contribute to exciting online projects. Apply today!This is a fantastic opportunity to earn extra income from the comfort of your home while enjoying the flexibility to set your own working hours. Your role will involve various activities such as data entry, responding to emails, conducting reviews, participating in polls, and other online tasks.This remote position is not only rewarding but also plays a crucial role in shaping market trends and influencing the development of new products. You may even have the chance to preview products before they hit the market and provide valuable feedback during testing. Your contributions will assist companies in gathering vital data to forecast trends and make informed business decisions.- Earn money by participating in polls- Multiple payment options available, including PayPal, direct deposit, or virtual gift cards- Part Time PositionAPPLY NOW: https://5o6x7a.ttrk.io/5dd72739dad446000198e428Who Should Apply:If you are self-driven, comfortable working independently from home, and enjoy tasks such as email customer service, data entry, and product reviews, we want to hear from you!We welcome applicants from various backgrounds, including data entry, telemarketing, customer service, sales, clerical work, administrative roles, and more!APPLY NOW: https://5o6x7a.ttrk.io/5dd72739dad446000198e428

Unitek Learning is seeking a passionate and strategic Director of Financial Aid to lead our financial aid team. In this vital role, you will be responsible for overseeing financial aid operations, ensuring compliance with federal and state regulations, and providing exceptional support to our students in navigating their financial aid options. Your leadership will help empower students to achieve their educational goals.As the Director, you will collaborate closely with various departments to enhance the overall student experience and maintain the integrity of our financial aid processes. You will also play a key role in developing financial aid policies and procedures that align with the company’s mission and values.

We are seeking an innovative and passionate Program Director for our Medical Assisting program at UniteK Learning. In this pivotal role, you will be responsible for overseeing the curriculum, managing faculty, and ensuring that our students receive the highest quality education in the medical assisting field. Your leadership will inspire both students and staff, driving excellence in healthcare education.

Reports To: Executive Director, US Medical Affairs About This Role: Join our dynamic US Medical Affairs team at ITF Therapeutics as a seasoned Director of Medical Affairs. In this pivotal role, you'll oversee a broad spectrum of activities aimed at advancing ITF’s initiatives for Duchenne Muscular Dystrophy (DMD) across the United States. As a subject matter expert, you will engage with both internal teams and external partners, ensuring alignment with our global strategy for DMD. A deep comprehension of the therapeutic landscape, our data, patient demographics, and business objectives will be vital for your success. You will report to the Executive Director of U.S. Medical Affairs, spearheading critical initiatives and providing insights to cross-functional teams while collaborating with various stakeholders in a fast-paced environment. This position offers a hybrid work model, requiring candidates to be available for on-site work in Concord, MA as needed. Responsibilities: Develop and implement the U.S. medical strategy for Duchenne Muscular Dystrophy, ensuring alignment with global objectives. Collaborate with international teams to guarantee that U.S. medical activities are in sync with global strategies while addressing local insights and requirements. Assess local business needs and furnish insights to cross-functional teams. Lead the planning and execution of impactful medical initiatives, such as advisory boards, to collect clinical insights. Present medical information at internal training sessions and other significant events. Manage external agencies to ensure high-quality planning and delivery of medical projects. Provide medical and scientific expertise and market feedback to cross-functional teams at ITF Therapeutics. Develop proactive and reactive field materials as needed, incorporating input from field teams. Critically analyze scientific data, evaluate the potential implications of new research on clinical practices, and utilize this data to inform disease management strategies.

Earn Extra Income from Home - Customer Service Representative & Data Entry ClerkWe are seeking enthusiastic individuals from across the United States to engage in online polls and surveys - Apply Today!This flexible opportunity allows you to earn additional income from the comfort of your home (telecommuting) while choosing your own schedule. As a key member of our team, you will be responsible for tasks such as data entry, responding to emails, reviewing products, participating in polls, and other exciting online projects.Join us in this rewarding work-from-home role that plays a crucial part in shaping consumer markets and influencing product development. Occasionally, you will have the unique chance to preview products before they reach the public and even contribute to their testing. Your insights will assist companies in gathering valuable data to forecast trends and inform future business strategies.- Earn income through participating in polls- Choose from various payment methods, including PayPal or direct check.- Part-Time HoursAPPLY NOW: https://5o6x7a.ttrk.io/5dd72739dad446000198e428Application Process:If you are a self-motivated individual who enjoys working independently from home and has a passion for tasks like email customer service, data entry, and product reviews, we want to hear from you!We welcome applicants from diverse backgrounds including data entry, telemarketing, customer service, sales, clerical, administrative assistance, warehouse management, reception, call centers, and more!APPLY NOW: https://5o6x7a.ttrk.io/5dd72739dad446000198e428

Role Overview The Director of Regulatory Affairs - Advertising & Promotion at ITF Therapeutics leads the regulatory review and strategy for commercial communications. Reporting to the Head of Portfolio Strategy & Chief of Staff, this role shapes how the company approaches advertising and promotion, especially in support of rare disease therapies. The director partners with teams across the organization to ensure all materials meet regulatory requirements and reflect company values. Main Responsibilities Review and approve marketing materials to ensure compliance with FDA regulations and internal standards. Represent regulatory affairs on the promotional review committee (MLR), working with Marketing, Medical Affairs, and Legal/Compliance. Facilitate committee discussions and help stakeholders reach agreement on promotional content. Serve as the in-house expert on FDA advertising and promotion regulations, sharing insights on enforcement trends. Lead efforts to keep teams updated on regulatory or policy changes that affect promotional strategies. Manage communications with the Office of Prescription Drug Promotion (OPDP), including regulatory submissions and responses to inquiries. Inform stakeholders about label changes and how they impact promotional and medical materials. Maintain strong communication with Medical, Marketing, Regulatory, Legal, and other internal groups. Provide training on FDA advertising and promotion rules for employees and agents. Support the development of U.S. labeling strategies to ensure compliance in promotional activities. Location This position is based in Concord, MA.

Join Rentokil-Terminix Canada, a leading pest control provider renowned for its exceptional service in the property management sector. Our certified specialists utilize cutting-edge technology to safeguard millions of homes and businesses across Canada.We are on the lookout for a dynamic Customer Experience Representative to become an integral part of our vibrant Concord team. This role is centered in our office and demands a proactive approach to customer service.Salary: $40,560 - 43,680 annuallyWork hours: 7 am - 4 pm ESTThe responsibilities of a Customer Experience Representative encompass:Building and maintaining strong customer relationships by addressing inquiries and concerns efficiently and professionally.Handling customer service calls, completing web forms, and responding to emails.Processing orders for both new and existing customers.Investigating issues and resolving customer complaints effectively.Updating and managing customer databases.Actively promoting Terminix products and services.Coordinating field technicians' schedules by monitoring their routes and status.Communicating work orders, messages, and information between technicians and field management.Striving for service excellence by adhering to best practices and business processes.Delivering an outstanding customer experience to all clients.Being available to meet customer needs as required.Performing additional tasks as necessary.

Join our dynamic team as a Part-Time Retail Data Collection Associate where you will play a crucial role in collecting valuable data from retail environments. This opportunity allows you to work flexibly while contributing to important market research that drives business decisions.

Join our dynamic team as a Customer Service Representative (CSR) specializing in troubleshooting! We are seeking enthusiastic individuals who are passionate about providing exceptional customer service and solving problems efficiently. In this role, you will be the first point of contact for our customers, addressing their inquiries and guiding them through troubleshooting processes.As a CSR, you will utilize your strong communication skills to assist customers effectively, ensuring their issues are resolved in a timely manner. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you!

Role Overview Domino's Pizza in Concord is hiring a Customer Service Representative. This position puts you at the front line with customers, handling orders and helping resolve questions or concerns. Every interaction shapes the experience customers have with our brand. Main Responsibilities Take orders accurately and efficiently Respond to customer inquiries in person and by phone Assist with any issues or complaints to ensure satisfaction Work closely with team members to keep operations running smoothly What We Value Strong communication skills A positive, team-oriented attitude Commitment to providing excellent service

Domino's Pizza in Concord seeks a Customer Service Representative to help create a welcoming experience for every guest. This position supports the store by making sure each interaction leaves a good impression. Key responsibilities Act as the first point of contact for customers in person and by phone Take orders accurately and process them efficiently Answer questions and address concerns with a friendly, professional attitude Assist with resolving any customer issues to maintain satisfaction What this role focuses on This role centers on clear communication, attention to detail, and a positive approach to customer needs. Customer Service Representatives at Domino's in Concord help ensure that every order and interaction meets the company's standards for quality and service.

Are you driven by a passion for outstanding customer service? Do you aspire to develop your career in a dynamic industry with a leading global organization? Discover why countless team members at Rentokil Terminix enthusiastically recommend us to their friends!As the largest pest control company worldwide, and the third largest in North America, Rentokil Terminix combines the benefits of a large corporation with a close-knit family environment. We prioritize mentorship and internal promotions, fostering an engaging workplace culture.In this role, you will provide exceptional support to both our commercial and residential customers, ensuring their needs are met through World Class service. Collaborating directly with Branch Managers, Technicians, and the Support Services team, your focus will be on customer satisfaction across all interactions.Your responsibilities will include setting up new contracts and jobs, offering client portal support, distributing invoices with necessary documentation, and addressing any inquiries related to invoicing or account changes. It is crucial that you possess outstanding customer service skills, can work independently, troubleshoot effectively, and nurture positive relationships.Location: Concord, ONDuration: 18 monthsData entry of new contracts, job sales, and product sales into our CRM software.Upload and file copies of contracts for new customers.Maintain customer accounts, including contact updates and billing changes.Handle daily and consolidated month-end invoicing.Process and apply credit memos as necessary.Ensure accuracy in the invoicing process, verifying all relevant data.Upload invoices into customer third-party portals as required.Adhere to month-end procedures and deadlines.Create Excel reports for customers with special requests.Process credit card transactions as needed.Create device maps as necessary.Compile and review sales sheets for service completion and accuracy.Assist in resolving customer disputes with the accounts receivable team.Monitor weekly uncommitted/state of service reports with Branch Managers to ensure route and invoicing completion.Support Sales Representatives and the Operations team by retrieving customer information in the CRM.Track business and technician licenses for expiration and renewal.Assemble logbooks (information binders) for customers as needed.Perform additional responsibilities as assigned.

At BoxLunch, we harness our passion for pop culture to create a positive impact: our mission is to combat hunger. For every $10 spent, we proudly donate a meal to Feeding America, directly supporting our local communities. We are seeking a passionate and proactive Store Manager to energize our retail space and bring the fandom experience to life. In this role, you will spearhead the store's objectives, focusing on achieving sales targets, enhancing team recruitment and development, and managing performance effectively. As a retail visionary, you will tackle challenges head-on while fostering an environment that prioritizes talent growth and exceptional customer service. In essence, you will be a retail superhero dedicated to inspiring both your team and customers.

Role Overview Domino's Pizza in Concord is hiring a Customer Service Representative. This role centers on direct customer interaction, order taking, and making sure every guest leaves satisfied. The position suits those interested in building customer service skills within a lively workplace. Main Responsibilities Greet customers and handle orders in person and by phone Answer questions about menu items and promotions Ensure each order is accurate and delivered promptly Support team members to keep operations running smoothly