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Director of Contact Center

Remote Full-time $149.8K/yr - $224.6K/yr

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Experience Level

Senior Level Manager

Qualifications

Candidates should possess strong leadership skills, exceptional communication abilities, and a comprehensive understanding of contact center operations. A proven track record of enhancing customer service quality and experience is essential. Additionally, familiarity with performance metrics and experience in managing teams within a remote environment are highly desirable.

About the job

Peak Credit Union serves members and communities across Oregon and Washington. For this Director of Contact Center position, only candidates who currently reside in either state will be considered.

Role overview

The Director of Contact Center shapes strategy and oversees day-to-day operations for the Contact Center. This leader is responsible for ensuring members receive high-quality service through phone, chat, and secure email. Collaboration with senior leadership and other departments is key to aligning Contact Center objectives with the organization’s broader goals.

Work environment

This is a remote role open to residents of Oregon and Washington. Occasional travel to Peak Credit Union branches may be needed.

Compensation

Target annual salary range: $164,736 - $187,200
Full annual salary range: $149,760 - $224,640

  • Final compensation depends on skills, experience, and education.
  • Performance-based incentives are available; targets vary by role.

Application timeline

Applications are encouraged by April 28, 2026, at 5:00 PM PST. The posting may close early or be extended, so early applications are recommended.

About Peak Credit Union

Peak Credit Union is dedicated to building strong relationships with its members and the communities it serves. The organization values teamwork, integrity, and a commitment to providing exceptional service, making it a sought-after employer in the region.

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