Qualifications
Key Responsibilities:Investigate intricate technical challenges and pinpoint root causes while providing actionable solutions using diagnostic tools. Deliver high-level technical support to strategic customers and internal teams, ensuring their needs are met effectively. Collaborate intensively with R&D and Product teams to escalate issues, resolve conflicts, and enhance product functionality. Develop and maintain comprehensive internal documentation and knowledge base articles to facilitate information sharing. Conduct technical training sessions for other teams and contribute to cross-functional projects. Qualifications:Demonstrated ability to troubleshoot and analyze system and application-level issues effectively. Hands-on experience with SQL/BigQuery and proficiency in data analysis using Excel. Quick learner with the capability to grasp complex systems and technologies. Exceptional communication skills in English, both written and verbal. Highly self-motivated with strong organizational and time management abilities. Preferred Qualifications:Familiarity with tools such as Charles Proxy and Postman. Prior experience in technical support, quality assurance, or data analysis roles. A background in a technical or scientific discipline, including Computer Science, Industrial Engineering, Biology, or Physics.
About the job
Join Our Team as a Developer Support Engineer!
We are excited to invite a passionate Developer Support Engineer to our dynamic team in Tel Aviv. In this pivotal role, you will develop expertise in our innovative products, acting as a vital technical resource for both our customers and internal teams. Your contributions will directly enhance customer satisfaction and elevate product quality through effective resolution of complex challenges, while collaborating closely with our R&D, Product, and Business teams.
This role offers an excellent opportunity to deepen your technical acumen, forge cross-functional partnerships, and drive significant enhancements in user experience and internal processes. Become part of a team where your insights, proactive approach, and technical prowess will truly make an impact.
About Unity Technologies
Unity Technologies is a leading platform for creating and operating interactive, real-time 3D content. Our mission is to empower creators and developers to build and share their work with the world. We are dedicated to fostering innovation and creating an inclusive workplace where diverse ideas and perspectives thrive.