Developer Support Engineer

Join Our Team as a Developer Support Engineer!We are excited to invite a passionate Developer Support Engineer to our dynamic team in Tel Aviv. In this pivotal role, you will develop expertise in our innovative products, acting as a vital technical resource for both our customers and internal teams. Your contributions will directly enhance customer satisfact…

About Chalk Chalk is revolutionizing the data landscape with a cutting-edge platform that enhances machine learning applications. We're dismantling the complexities, latency, and scalability issues that have historically limited ML capabilities. Our platform merges the lightning-fast performance of Rust with intuitive tools that developers prefer. Trusted by leading enterprises, Chalk facilitates solutions ranging from combating fraudulent credit card transactions to identity verification and optimizing clean energy usage. Recently, we secured a $50 million Series A financing, spearheaded by Felicis. About the Role As a Support Engineer at Chalk, you will serve as our primary technical support resource, ensuring our customers enjoy outstanding experiences with our platform. You will engage directly with clients across sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk’s technology. This position provides a unique opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product quality. Your Responsibilities Deliver exceptional front-line technical support to Chalk customers, swiftly diagnosing and resolving technical challenges. Work alongside the Engineering team to escalate and resolve intricate issues efficiently. Develop comprehensive product knowledge to empower customers to extract maximum value from Chalk. Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues. Identify opportunities to improve product reliability, usability, and overall customer satisfaction. Ideal Candidate Profile Technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, analytical, and problem-solving capabilities. Excellent written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Prior experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or a related field.

About ChalkAt Chalk, we are revolutionizing the landscape of machine learning applications with our innovative data platform. Our mission is to dismantle the obstacles of complexity, latency, and scalability that have long hindered machine learning capabilities. Our platform delivers lightning-fast performance, akin to Rust, paired with user-friendly tools that developers adore. Major enterprises rely on Chalk for a variety of critical tasks, including preventing fraudulent credit card transactions, verifying personal identities, and optimizing the capture of renewable energy. We are proud to announce that we have recently secured a $50 million Series A funding round led by Felicis.Role OverviewAs a Support Engineer at Chalk, you will serve as the primary technical support expert, dedicated to ensuring that our customers enjoy outstanding experiences with our products. You will engage directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role provides a unique opportunity to gain an in-depth understanding of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product quality.Key ResponsibilitiesDeliver exceptional front-line technical support to Chalk customers, swiftly diagnosing and resolving technical issues.Work in close collaboration with the Engineering team to escalate and address complex issues efficiently.Cultivate comprehensive product knowledge to empower customers in maximizing their investment in Chalk.Document solutions, create insightful knowledge-base articles, and share insights to mitigate future issues.Identify and propose enhancements to improve product reliability, usability, and overall customer satisfaction.QualificationsA technical background with experience in technical support or software engineering.Proficiency in Python and SQL.Strong troubleshooting, analytical, and problem-solving skills.Excellent written and verbal communication abilities.Demonstrated capability to collaborate effectively with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly desirable.Bachelor's degree in Computer Science or a related field is preferred.

Why Join NebiusNebius is at the forefront of a transformative era in cloud computing, dedicated to empowering the global AI economy. We develop innovative tools and resources that enable our clients to address real-world challenges and revolutionize industries without incurring substantial infrastructure costs or the necessity for extensive in-house AI/ML teams. Our team operates at the cutting edge of AI cloud infrastructure, collaborating with some of the most seasoned and visionary leaders and engineers in the industry.Our Work EnvironmentWith headquarters in Amsterdam and a presence on Nasdaq, Nebius boasts a global reach and R&D centers in Europe, North America, and Israel. Our team comprises over 1,400 professionals, including more than 400 highly skilled engineers specializing in both hardware and software engineering, along with a dedicated in-house AI R&D team.The PositionThe Executive Support IT Engineer will deliver high-touch, personalized technical support to senior leadership, including C-suite executives. This role requires a polished professional with outstanding technical skills, discretion, and the ability to excel in high-pressure situations with minimal direction. The engineer will be the primary contact for executive technology needs, ensuring efficient productivity, communication, and security across various devices, applications, and collaboration platforms.Note: Given the nature of the role, traditional working hours may not apply at times. We are committed to fostering a healthy work/life balance, although it may be influenced by immediate needs. A flexible schedule and willingness to travel are essential.You are welcome to work at our office in Tel Aviv.Your Responsibilities Include:Providing tailored IT support for executives...

About Tenable:Tenable® is a leader in Exposure Management, empowering over 44,000 organizations worldwide to effectively understand and mitigate cyber risks. Serving 65% of the Fortune 500 and 45% of the Global 2000, along with major government entities, Tenable is at the forefront of cybersecurity innovation. Join us and contribute to our mission!Why Tenable is a Great Workplace:Our team members will tell you that the strength of Tenable lies in its people. We collaborate to create top-tier cybersecurity solutions while fostering a culture of inclusivity, respect, and excellence. As a member of our #OneTenable family, you will work alongside some of the industry's most skilled and passionate professionals, equipped with the resources necessary to make a significant impact. Together, we achieve exceptional results!Your Role:We are in search of inquisitive and dedicated IT Support Engineers who prioritize user satisfaction. If you are enthusiastic about delivering exceptional support, keen on integrating AI into your daily activities, and are ready to take charge of endpoint security, this is the perfect opportunity for you. We seek a security-focused IT Support Engineer with over 3 years of experience providing top-tier technical support for dynamic, global organizations. You should be adept in managing Windows and macOS environments using JAMF and BigFix, with a strong emphasis on endpoint security and vulnerability management. Familiarity with AI tools such as Google Gemini and Claude for enhancing documentation and expediting technical resolutions is essential. Your commitment to minimizing downtime through proactive infrastructure support and delivering white-glove service to executives will be vital.Your Opportunity:Technical Troubleshooting: Identify and rectify complex issues related to Windows and macOS systems, mobile devices, and essential business applications.Executive & Global Support: Provide high-touch technical assistance to C-suite executives and remote global teams, ensuring minimal disruption to critical operations.AI-Assisted Efficiency: Leverage AI tools to expedite the development of technical documentation and internal guides.Endpoint Security: Guarantee that all staff devices are promptly updated and secure.

Join Mixpanel as a Support Engineer II, where you will play a crucial role in ensuring our clients receive top-notch support and guidance. In this hybrid position based in Tel Aviv, you will collaborate with cross-functional teams to troubleshoot complex issues, implement solutions, and enhance user experiences. Your technical expertise will empower clients to leverage Mixpanel's analytics tools effectively.

WalkMe, a part of SAP, has been at the forefront of the Digital Adoption Platform (DAP) revolution, empowering business leaders to navigate the complexities of today's digital environment. By harnessing WalkMe's capabilities—including guidance, engagement, insights, and automation—organizations can enhance employee productivity, provide executives with deeper visibility into digital usage, and maximize their digital investments for effective transformation.In partnership with SAP, WalkMe is reshaping the digital transformation landscape, helping businesses unlock the full potential of SAP's comprehensive ERP solutions while significantly improving user experience and productivity through WalkMe's innovative platform.As a Technical Support Engineer, you will report directly to the Support Manager, serving as a vital point of contact for WalkMe’s diverse range of customers throughout their journey—from initial engagement and onboarding to project success and renewals. Your role will be crucial in delivering timely and effective solutions, maintaining our Service Level Agreements (SLAs), and ensuring high levels of customer satisfaction. In addition, you will actively enhance our knowledge base and contribute to the customer community, fostering an overall positive customer experience.

About the RoleAs a Senior Developer Experience Engineer at Axonius, you will play a pivotal role in enhancing our development processes. This isn't just about managing DevOps; you will be at the forefront of innovating our CI/CD pipelines and internal tools. Your goal will be to streamline processes and empower our R&D teams to transition effortlessly from local development to live operations.Key Impact Areas Include:Infrastructure as Code: Architecting and overseeing the cloud infrastructure necessary for R&D.Tooling: Creating tools that facilitate quicker local environments, staging, and automated testing.Strategy: Collaborating with development teams to address scaling challenges within the engineering organization.

BeyondTrust is seeking a Senior Software Development Engineer to join the team in a hybrid role based in Tel Aviv, Israel. This position focuses on building and supporting Entitle, the company’s Just-In-Time Access Management system. The work centers on designing, developing, deploying, and maintaining a cloud-based software platform that uses modern orchestration technologies. BeyondTrust values flexibility, trust, and continuous learning. Team members are encouraged to grow their skills and contribute to a culture where achievements are recognized. The environment brings together colleagues who support and challenge each other to reach their potential. Role overview This role involves leadership in launching and maintaining cloud-scale solutions. The Senior Software Development Engineer will help shape the architecture and technical direction of Entitle, ensuring reliability and scalability. The position requires close collaboration with cross-functional teams and a commitment to high engineering standards. What you will do Design, build, and maintain scalable and resilient backend components, services, and orchestration. Ensure strong user experiences for complex API-based integrations. Contribute to system design and provide technical leadership on complex projects. Review functional and technical requirements, identify gaps, suggest improvements, and communicate ideas across teams. Take end-to-end ownership of deliverables, both individually and as part of a team. Apply engineering best practices to pursue high-quality outcomes. Requirements At least 5 years of experience delivering and supporting enterprise-ready cloud-based systems. Strong understanding of modern design patterns. Excellent communication and collaboration skills for working with cross-functional teams. Experience with the full development lifecycle and product releases in Agile environments. Hands-on experience architecting and developing backend services. Proficiency in Python, with solid knowledge of OOP, system design, networks, and Linux. Experience with public cloud platforms such as AWS, Google Cloud, or Azure. Familiarity with data engineering tools like RabbitMQ, S3, ClickHouse, Airflow, Spark, and Elasticsearch. Experience connecting to API services.

At Crusoe, our mission is to drive the progress of energy and intelligence in harmony. We are developing the crucial infrastructure that empowers a future where creativity and ambition in AI can thrive without compromising on sustainability, speed, or scale.Join us in revolutionizing AI through sustainable technology. As a part of Crusoe, you will spearhead innovative solutions, make a real-world impact, and collaborate with a dynamic team that is at the forefront of delivering responsible and transformative cloud infrastructure.About This Role:In the role of Senior Cloud Support Engineer within our Tel Aviv team, you will serve as a vital technical ally for our clients, guiding them to maximize the capabilities of Crusoe’s GPU-driven infrastructure. You will engage with intricate technical challenges, work in close partnership with global engineering teams, and contribute significantly to enhancing the customer experience.At Crusoe, we prioritize agility, embrace initiative, and empower our team members to think innovatively and act responsibly. If you have a passion for problem-solving, a knack for working with cutting-edge technologies, and the desire to be part of a mission-oriented, tight-knit team, then we welcome your application.Key Responsibilities:Provide exceptional, hands-on technical support via Zendesk, ensuring SLAs are met and maintaining a customer satisfaction score (CSAT) of 95% or higher.Participate in a 24/7 support rotation to guarantee a swift response to critical issues.Diagnose and resolve complications related to virtual machines, hardware malfunctions, and scaling tests utilizing command line and internal tools.Oversee alert triage, support scheduled maintenance, and conduct node delivery testing.Collaborate closely with global Site Reliability Engineering (SRE), Networking, and Storage teams from the initial triage to the root cause analysis (RCA).Develop internal documentation, onboarding resources, and standard operating procedures (SOPs) to enhance the global support framework.Propose and implement improvements to processes and tools to optimize our systems for efficiency and resilience.Qualifications:Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience (4+ years in a comparable technical role).Proficient command line interface (CLI) skills and a strong familiarity with Linux environments.Experience with Git for collaborative projects and version control.A minimum of 5 years in technical support, particularly in cloud, storage, or networking. You possess the ability to listen, troubleshoot, and communicate effectively.

Unlock your potential by becoming part of a leading, performance-driven advertising company! As a Senior Software Engineer within the Infrastructure Engineering R&D group, you will be instrumental in developing one of the world's largest real-time high-scale operations, supporting over 1.4 billion users, processing more than 500,000 requests per second, and managing 140TB of new data each day.

Join our newly formed team at Datadog, where we are focused on empowering developers through innovative AI-driven workflows. We are excited to harness the capabilities of AI agents such as Cursor, Claude code, GitHub Copilot, and Datadog’s own AI solutions to enhance the developer experience.We are searching for product-oriented engineers who are passionate about developer tools and software development life cycle (SDLC) improvements. Your mission will be to rapidly define, develop, and deploy features and tools that transform our Datadog customers into exceptionally productive developers.At Datadog, we cherish our office culture, which fosters relationships, creativity, and collaboration. We embrace a hybrid work model to enable our employees to achieve a work-life balance that suits their needs.

Join Speechify as a Software Engineer focusing on platform development in the vibrant tech hub of Tel Aviv. In this role, you will be at the forefront of creating cutting-edge software solutions that enhance our platform's capabilities. Collaborate with a dynamic team of engineers and product managers to deliver innovative features that empower users to engage with our technology effectively.

At Similarweb, we are transforming how businesses engage with the digital landscape by providing them insights into all online activities. Our innovative data solutions empower over 4,300 clients worldwide, including major corporations like Google, eBay, and Adidas, enabling them to make pivotal decisions that enhance their digital strategies. Since going public on the New York Stock Exchange in 2021, we have continued to reach new milestones! Join a diverse team of Similarwebbers who are intelligent, inquisitive, practical, and genuinely good people. We are in search of a talented Android Developer. What a day in the life of a Mobile Developer at Similarweb looks like: Craft and produce high-quality, functional code for B2C applications boasting millions of users, both paid and free. Address challenges and devise creative solutions to overcome them. Engage in decision-making processes through risk management and feasibility assessments. Enhance your team's development speed and confidence in quality. Advance your skills, learn from and mentor exceptional engineers, and contribute to the growth of fellow team members. Conduct code reviews, assess implementations, and offer constructive feedback. Enjoy yourself while you work!

At BeyondTrust, we empower you to realize your purpose by contributing to a safer world through our innovative cybersecurity SaaS offerings.Our culture emphasizes flexibility, trust, and continuous learning, ensuring that your growth and the impact you make are recognized. You will collaborate with a team that challenges, supports, and inspires you to reach your fullest potential.The RoleAs a Senior Software Development Engineer, you will play a key role in the launch and ongoing support of Entitle—BeyondTrust’s Just-In-Time Access Management system. You will join a dynamic team responsible for designing, developing, delivering, and maintaining a cloud-based software solution that leverages modern orchestration technologies. This is your chance to take on a technical leadership role, tackling cloud-scale challenges and contributing to a high-performance platform system. This position is located at our central office in Tel Aviv.What You’ll DoDesign, build, and maintain highly scalable and resilient backend components, services, and orchestration.Deliver exceptional user experiences through complex API-based integrations.Contribute to systems design and provide technical leadership for increasingly complex projects.Review functional and technical requirements to identify gaps and limitations, propose simplifications, and communicate ideas effectively with cross-functional teams.Act as a bar-raiser for delivering results and take end-to-end ownership both individually and as part of a team.Pursue high quality relentlessly by leveraging engineering best practices.

Join Us in Shaping the Future of Cloud Networking and Security!At Cato Networks, we are at the forefront of merging enterprise networking and security into a single, centralized global service powered by the cloud. Spearheaded by industry pioneers like Shlomo Kramer, Cato has introduced a revolutionary product category known as SASE, projected to reach a staggering market value of $28.5 billion by 2028. This is your chance to be part of a trailblazing team dedicated to creating a state-of-the-art enterprise network and secure cloud platform on a rapid growth trajectory to become a global leader – seize the opportunity! We seek an experienced Software Engineering Team Lead with a robust background in infrastructure, specifically focused on Development Tools, to enhance our Developer Experience. In this pivotal role, you will collaborate with an infrastructure team aimed at minimizing friction and boosting efficiency across our R&D organization, facilitating a faster, more reliable, and engaging development process.

We are seeking a dedicated IT Support Specialist for a temporary position at Cato Networks. In this role, you will play a crucial part in ensuring our IT infrastructure runs smoothly, providing top-notch support to our team. Your responsibilities will include troubleshooting technical issues, assisting with software installations, and maintaining hardware systems. Join us in delivering exceptional IT support and enhancing our operational efficiency.

Exciting OpportunityAura, a groundbreaking mobile platform utilized by millions around the globe, seeks a talented and passionate Android developer to become part of our distinguished Android SDK team. This team is responsible for creating and maintaining innovative infrastructure that is intricately linked with the Android operating system, delivering exceptional modular SDK components.If you excel in tackling technically complex challenges ‘under the hood,’ appreciate clean architectural design, and aspire to make a significant impact on a large-scale platform, this position is perfect for you.Join Aura’s elite Android SDK team and play a pivotal role in shaping the future of a mobile platform that serves millions worldwide. As a Senior Android Developer, you will engage in technically demanding projects at the core of Android, architecting modular SDK components that facilitate scalable and reliable application development.Success Indicators:Short-term success entails delivering high-performance, thoroughly tested SDK modules and collaborating effectively with cross-functional teams. Long-term, you will spearhead architectural enhancements, refactor legacy systems, and help define Aura’s technical vision.Your Impact:Your contributions will directly affect the stability, scalability, and innovation of Aura’s global platform, enhancing seamless experiences for millions of users.Benefits & Opportunities:Work alongside top-tier Android professionals.Enjoy technical development opportunities on industry-leading projects.Be part of a culture that prioritizes excellence, agility, and innovation.

Join the Revolution in Cloud Networking and Security!Cato Networks is pioneering the convergence of enterprise networking and security into a unified global service powered by the cloud. Founded by industry leaders including Shlomo Kramer (Check Point, Imperva) and backed by early investors such as Palo Alto Networks and Exabeam, Cato's groundbreaking technology has led to the creation of a new product category, known as SASE (Secure Access Service Edge), which Gartner estimates will grow to $28.5 billion by 2028.This is your chance to become a part of a trailblazing company that is developing a state-of-the-art enterprise network and secure cloud platform, rapidly ascending to the top of the global market. Don't miss out!Cato Networks is actively looking for a skilled IT Support Specialist to enhance our IT support team. In this pivotal role, you will provide first-line support to our employees, manage user accounts and access, troubleshoot hardware and software issues, and oversee the onboarding and offboarding processes for our team members.

Join our innovative team at human as a Senior Full Stack JavaScript Engineer, where you will be at the forefront of developing cutting-edge web applications. We are looking for a passionate engineer who thrives in a collaborative environment and is eager to take on complex challenges.In this role, you will engage with cross-functional teams to design, develop, and maintain scalable applications using the latest technologies in JavaScript frameworks. If you are a problem-solver with a strong understanding of both front-end and back-end development, we would love to meet you!