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Desktop Engineer - ST-FNC240509 003/01

xcellinkSingapore, Singapore, Singapore
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications: Minimum of 1 year experience with Windows 10 and Microsoft Outlook Client. At least 1 year experience in providing desktop remote support. Proficient in spoken and written English. Prior experience in IT helpdesk and/or call center support is preferred, especially in remote support via telephone or remote tools. Demonstrated expertise in supporting workstations and related components. Familiarity with applications such as Microsoft Outlook Client and MS-Office O365. Knowledge of desktop operating systems, specifically Microsoft Windows 10. Excellent verbal and written communication skills. Strong coordination skills with the ability to prioritize tasks effectively and work with a sense of urgency. Ability to communicate effectively with team members and management.

About the job

About the Company:

Our client is a prominent multinational leader in the information technology and electronics sectors, known for its innovative solutions and strong market presence.

Job Overview:

As a Desktop Engineer, you will play a vital role in delivering exceptional desktop support services to our users. Your responsibilities will encompass:

  • Providing timely and efficient desktop support services to users.
  • Receiving, prioritizing, documenting, and actively resolving end-user help requests while escalating incidents when necessary to ensure customer satisfaction and adherence to SLA standards.
  • Executing imaging and re-imaging tasks.
  • Conducting asset inventory tasks.
  • Facilitating technical escalation to 3rd party vendors or resolver groups when appropriate.
  • Updating incident records to reflect current statuses.
  • Creating and enhancing work instructions as needed.
  • Documenting standards and procedures where applicable.

About xcellink

Join a dynamic and innovative company recognized as a leader in the information technology and electronics industry. Our client is committed to delivering cutting-edge solutions and ensuring the highest levels of customer satisfaction.

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