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Deskside Support Representative - Distributed Client Services

On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications:Proficient in diagnosing, configuring, and installing desktop applications. Experience in providing remote support for Office 365.Ability to perform basic deskside services including hardware installation and configuration. Strong problem-solving skills for hardware and platform-related issues. Familiarity with Windows OS and Apple OS, as well as common software applications.

About the job

Job Title: Deskside Support Representative - Distributed Client Services

Job ID: #S2LCFH

Location: Richmond, VA

Duration: 1 year (with potential for extension)

We are seeking a skilled Deskside Support Representative to join our Distributed Client Services team. The ideal candidate will possess the ability to diagnose, configure, and install common applications, as well as install and remove desktop PCs and monitors.

Key responsibilities include providing remote Office 365 support on workstations and mobile devices, performing basic deskside services such as install, move, add, changes (IMAC), build, and configuration according to provided scripts. You will assist customers with problem identification and resolution for hardware or platform-related issues at their place of business.

This role includes providing deskside support for software break/fix issues on low-complexity problems across platforms with Windows operating systems (current and previous four generations) or Apple operating systems. Familiarity with the Microsoft Office Suite and other common software applications is required.

About Artech Information Systems LLC

Artech Information Systems LLC is recognized as the 10th largest IT staffing company in the U. S. according to Staffing Industry Analysts' annual report. We specialize in providing technical expertise to bridge skill gaps for our clients, ensuring they have access to the latest technology skills and flexibility in project execution while managing their budgeting and financial needs through contingent labor solutions.

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