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Deskside Support Representative - Distributed Client Services

On-site Full-time

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Experience Level

Experience

Qualifications

Proven ability to diagnose and resolve complex Microsoft Operating System issues and effectively manage problem tickets. Significant experience in customer-facing roles within a Windows-based corporate technical support environment, including proficiency in supporting Office applications, Outlook, and utilizing ticketing systems. Familiarity with iOS, Android, iPad, Tablets, as well as Mobile Iron, SCCM, HVDs, and Apple Mac systems. Strong verbal and written communication skills with the capability to engage positively with clients. Excellent interpersonal skills are essential; prior experience in retail environments (e.g., Apple Store, Geek Squad) is advantageous. Must possess a valid driver's license and have reliable transportation. This position requires on-site work at customer locations.

About the job

Position: Deskside Support Representative - Distributed Client Services

Job ID: #17-71936

Location: Atlanta, GA

Contract Duration: 1 year (with potential for extension)

We are seeking a skilled Deskside Support Representative to join our Distributed Client Services team. In this role, you will be responsible for diagnosing and resolving intricate Microsoft OS issues, as well as configuring and installing common applications.

About Artech Information Systems LLC

Artech Information Systems LLC is recognized as the 10th largest IT staffing company in the United States, as reported by Staffing Industry Analysts in their 2012 annual report. We specialize in providing technical expertise to bridge skill gaps in client organizations, deliver emerging technology skill sets, refresh existing knowledge bases, and offer flexibility in project execution and budgeting by leveraging contingent labor as a variable cost.

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