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Desk Side Support IT Analyst - Technical Support

askstaffing1San Francisco
On-site Contract

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Experience Level

Entry Level

Qualifications

Essential Job Functions:• Deliver IT service according to service level commitments, corporate policies, and compliance requirements.• Manage service request fulfillment, incident management, and access management.• Adhere to service level commitments set by management and end users.• Maintain knowledge of IT standards established at our Global Headquarters in San Francisco, focusing on:• Networking (including patching, VPN client, TCP/IP fundamentals, DHCP, DNS, WINS, and remote access)• Directory Services (e.g., Active Directory)• Data backup and protection utilizing client tools such as Mazy Client Backup.• IT security measures, including antivirus and malware protection using McAfee Client software.• Asset management and basic IT support knowledge.

About the job

The Desk Side Support IT Analyst plays a critical role in delivering exceptional IT service and operational maintenance to corporate end users across our San Francisco offices. Collaborating closely with teams in Engineering, Sales, Marketing, and Finance, you will ensure the seamless operation of IT services for our users.
• Strong analytical and creative problem-solving skills are essential.
• Excellent verbal and written communication skills are required.
• Experience in multi-platform client computing, particularly with Windows and Apple operating systems.
• Proficiency in communication and collaboration tools, including MS Outlook, video conferencing, and VoIP telephony systems; familiarity with mobile telephony and web/audio conferencing is a plus.
• Knowledge of client LAN, wireless, and remote access networks.
• Experience with end user account administration via Active Directory.
• Proficiency in MS Office and similar productivity software is necessary.
• Familiarity with MS SharePoint or Confluence for page updates is highly desirable.

About askstaffing1

Join a leading Fortune IT company that values innovation and excellence in the technology sector. We pride ourselves on providing top-tier IT solutions and support to our clients and employees alike.

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