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Deployment Strategist at Magical | Toronto

MagicalToronto
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in project management and client engagement, preferably in technology or AI-related fields. Strong analytical skills with the ability to translate complex business needs into clear deployment strategies. Excellent communication and interpersonal skills, capable of managing diverse stakeholders. Experience in healthcare operations is a plus. A proactive approach to problem-solving and a willingness to take initiative.

About the job

About Magical

At Magical, we are at the forefront of innovation, harnessing the power of our agentic AI platform to revolutionize the workplace. Our mission is to seamlessly integrate 'AI employees' into daily operations, alleviating the burden of repetitive and mundane tasks. This shift allows organizations to operate more efficiently, enhancing focus and improving critical outcomes, such as patient care.

As pioneers in this transformative movement, we invite you to join our dynamic team. As a founding member, you will play a pivotal role in defining the future of work, collaborating with a dedicated group that is pushing the boundaries of what AI can achieve.

With esteemed investors backing us, including the minds behind OpenAI and Notion, our aspirations are ambitious, and the market potential is vast.

The Role

As a Deployment Strategist, you will take charge of ensuring the success of our most significant and strategic clients after the sale. You will connect customer business objectives with Magical’s agentic AI solutions, working closely with Deployment Engineers to implement impactful strategies and drive growth.

Your responsibilities will include:

  • Leading comprehensive implementations for a curated portfolio of customers, overseeing projects from initial planning through to successful go-live and scaling.

  • Serving as the engagement manager: coordinating project timelines, aligning stakeholders, managing risks and dependencies, and ensuring the seamless flow of work across all parties involved.

  • Translating business objectives into actionable deployment plans, defining use cases, success metrics, milestones, and execution roadmaps in partnership with our Deployment Engineers.

  • Conducting regular customer touchpoints (weekly/bi-weekly standups, stakeholder meetings, executive updates) to maintain project momentum and address decisions proactively.

  • Executing structured business reviews (QBRs/MBRs) that effectively communicate ROI, demonstrate operational impact, and facilitate natural expansion pathways.

  • Acting as a trusted advisor on workflow redesign and change management, particularly in healthcare revenue cycles and operations-heavy settings.

  • Collaborating with the go-to-market team to identify new workflows, sites, and departments for automation; shaping well-structured proposals and rollout plans to ensure frictionless expansion.

  • Advocating for the voice of the customer within the organization, providing structured insights to Product, Engineering, and Sales teams to influence future roadmaps and playbooks.

About Magical

Magical is a groundbreaking company dedicated to integrating AI into the workplace, significantly enhancing efficiency and effectiveness. Our commitment to innovation and excellence sets us apart in the technology landscape.

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