Deployment Strategist at Kaizen Labs | New York City

Join Us at Forerunner! At Forerunner, we recognize that climate adaptation is a critical necessity, not a luxury. We are dedicated to providing communities with robust software solutions that enable them to plan effectively for the challenges posed by climate change. This complex issue affects how municipalities strategize, manage resources, and communicate with citizens and governmental bodies. Our mission is to empower local communities by offering scalable access to vital flood risk data, enhancing their planning and response capabilities. About the Role As a Deployment Strategist, you will be responsible for overseeing the complete deployment journey for our clients—from initial discovery through to successful launch. Your role will integrate strategic insight, project management, and operational execution, working closely with customers, internal teams, and technical experts to ensure a high-quality, repeatable deployment process that drives impactful outcomes. Your Responsibilities Customer Discovery & Planning Facilitate structured workshops with clients to identify business goals, operational challenges, and success indicators. Convert insights from these workshops into a comprehensive deployment plan and set of actionable deliverables. Establish project scope, key milestones, dependencies, and governance structures. Project Leadership Act as the primary contact for clients throughout the deployment process. Coordinate with cross-functional teams, including Implementation Specialists, Forward Deployed Engineers, and Customer Success Managers, to maintain alignment and progress. Anticipate potential risks, manage dependencies, and escalate issues as needed. Provide regular updates on project status to both clients and internal leadership. Solution Design & Oversight Collaborate with Implementation Specialists to ensure that system configurations are aligned with client business objectives. Work alongside Forward Deployed Engineers to define the scope of integrations and customizations. Ensure that all deployment outputs are aligned with established business requirements and success metrics. Customer Enablement & Handoff Lead user acceptance testing (UAT) and facilitate a smooth transition to the client's operational team.

About AssembledAt Assembled, we believe that exceptional customer support is achieved through a perfect synergy between human agents and artificial intelligence. As the only integrated platform capable of scaling this collaboration, we empower companies like Canva, Etsy, and Robinhood to unify their entire support operations—combining in-house agents, BPOs, and AI—into a single cohesive system. Our AI Agents handle cases from start to finish, while our AI Copilot offers crucial assistance to agents and AI-driven workforce management optimizes both human and AI resources. With backing from $70 million from NEA, Emergence Capital, and Stripe, we are committed to creating a platform that truly enhances human-AI teamwork.The RoleWe are seeking a dedicated Enterprise Deployment Strategist to spearhead the technical deployment process and cultivate customer relationships during the onboarding phase for our mid-market and enterprise clients. As a vital member of our Solutions Team, you will play a key role in shaping our deployment methodologies as we grow. From managing customer projects to executing technical setups, your efforts will drive revenue conversion, retention, and overall customer satisfaction. Your engagements with customers will provide valuable insights that will help us define deployment best practices, enhance our product offerings, and refine our operational processes as we scale.ResponsibilitiesBuild and maintain strong customer relationships while guiding technical deployment projects across various customer segments, focusing on mid-market and enterprise.Explore and document the functionality of our product across all areas, including our web application and API, to enhance your product knowledge and assist both customers and internal teams.Develop and refine best practices for deployment based on your comprehensive product expertise.Enhance internal processes and improve the overall customer experience during the deployment phase.Collaborate cross-functionally with Sales, Customer Success, Product, and Engineering teams to ensure successful customer launches.Act as a liaison between our customers and the product organization to influence the product roadmap.Establish and promote effective customer engagement strategies to maximize customer value.About You6+ years of experience in technical deployment or related fields.Proven track record of managing customer relationships effectively.Strong technical acumen and understanding of SaaS products.Excellent communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.Demonstrated problem-solving skills and a proactive approach to challenges.

About SequenceAt Sequence, our mission is to redefine and operate the companies that will shape the future of the American service economy by integrating advanced AI technologies. We believe that the true power of AI lies not just in improved models, but in fundamentally changing how businesses interact with their customers. Our goal is to enable faster decisions, offer personalized services at scale, and achieve better outcomes for the communities we serve. This is the defining opportunity of our generation.The conventional approaches to business transformation often fall short. SaaS solutions expect companies to adapt to their products, while consultants engage in limited-time projects without truly understanding the core operations of a business. At Sequence, we bridge that gap. We are a permanent holding company, investing in outstanding businesses and the talented individuals who lead them. Our strategy involves taking meaningful stakes, integrating our technology and engineering teams, and collaborating closely with management to transform operations from within — not as a vendor, but as genuine partners.We have successfully raised $75 million, with our seed round led by Conviction and 8VC, followed by a Series A round led by Lux Capital, with contributions from Definition Capital, Chris Re (Factory), and other esteemed institutional partners.About the RoleAs a Deployment Strategist, you will immerse yourself in the operations of the businesses we acquire, acting with the mindset of a founder. Your role will involve understanding business mechanics, identifying key change opportunities, and designing systems, workflows, and AI tools that will revolutionize company operations. This is a hands-on, high-ownership position with a clear mandate: build better companies using applied AI. As Sequence continues to expand, your influence will extend to shaping operational standards across entire sectors utilizing our technology platform, aiming to challenge the status quo and innovate operational models for various industries.

About GlimpseAt Glimpse, we empower top consumer brands to optimize their retail cash flow through innovative AI solutions. Our automated finance workflows streamline essential processes such as revenue recovery, accounting reconciliation, and trade spend management. We proudly collaborate with over 200 leading brands in food, beverage, health, and beauty, including notable names like IQ Bar, Sauz, and Bero.About the RoleWe are on the lookout for a pioneering Deployment Strategist to guide our most intricate enterprise clients through the entire process of problem discovery, solution scoping, successful deployment, and delivering measurable value.In this role, you will gain deep insights into consumer packaged goods (CPG) and retail systems specific to our enterprise customers, converting complex real-world workflows into precise technical requirements. You will collaborate with our engineering team to implement Glimpse’s AI solutions, ensuring seamless alignment between external and internal teams.The ideal candidate will possess a unique blend of technical expertise, customer-centric empathy, systems-oriented thinking, and strong project management skills.ResponsibilitiesLead discovery sessions with enterprise clients to identify pain points, existing workflows, limitations, and criteria for success.Transform ambiguous problems into clear requirements, milestones, and documentation for cross-functional teams encompassing customer, product, and engineering.Collaborate on solution design with clients and our engineering teams (including workflows, integrations, configurations, and edge cases).Ensure alignment among stakeholders on project scope (including what is included, timelines, resources, risks, and dependencies).Oversee cross-functional implementation: synchronize efforts from engineering, product, operations, and customer teams to achieve desired outcomes.Manage production deployment: including configuration, testing, rollout planning, and post-launch refinements.Communicate impact and results to both operational users and executive sponsors through progress updates, impact reports, and next-step suggestions.Work closely with Sales and Product teams to share customer insights, shape the product roadmap, and enhance our deployment playbook.Desired QualificationsEssential Skills:Minimum of 3 years of experience in customer discovery within ambiguous environments (such as founders, early-stage product managers, or deployment strategists).

Normal Computing develops core software and hardware for the semiconductor sector and AI infrastructure, supporting technology advancement across several global hubs including New York, San Francisco, Copenhagen, Seoul, and London. The team’s products help power the systems that underpin modern industry. Location and Level This Deployment Strategist role is based in New York City. Other possible locations include Seoul, London, and San Francisco. The position is open to candidates at levels L4 to L5. Role overview The Deployment Strategist leads the rollout of Normal EDA, an AI-driven platform for silicon engineering, at major semiconductor companies. This role works onsite with customers, collaborating closely with engineering teams and acting as a bridge between clients, field engineers, and Normal Computing’s product and business groups. The strategist ensures clear communication and alignment throughout each deployment. Normal EDA combines large language models and formal logic to interpret design intent, generating and refining engineering artifacts as teams use and provide feedback. Success in this position is measured by the effectiveness of production deployments, ongoing customer value, improved verification workflows, user engagement, and strong stakeholder communication. What you will do Manage deployments from initial planning through production integration and ongoing support. Serve as the primary operational contact, ensuring product outcomes and positive customer impact. Collaborate with leadership and engineering to adapt to evolving customer needs. Work onsite to understand customer workflows. Collect information from conversations, product data, and stakeholder feedback to clarify deployment requirements and identify key issues. Act as the central communication point for each engagement. Transform unstructured meetings into clear summaries with assigned responsibilities and timelines. Track commitments and provide regular updates to keep all parties informed. Present results and proposals to diverse audiences, including integrated circuit engineers and executives. Lead customer enablement and training sessions to help teams fully utilize Normal’s solutions.

Tabs is revolutionizing the finance and accounting landscape with its cutting-edge AI-native revenue platform. Designed for modern finance teams, Tabs automates the entire contract-to-cash lifecycle, from billing and collections to revenue recognition and reporting, empowering teams to eliminate manual processes and enhance cash flow efficiency.Esteemed growth companies, such as Cursor and Statsig, trust Tabs to streamline their invoicing directly from contracts, facilitate real-time payment reconciliation, and ensure compliance with ASC 606.Founded in 2023, Tabs has successfully secured over $91 million in funding from prominent investors including Lightspeed Venture Partners, General Catalyst, and Primary. Headquartered in New York, our team boasts extensive expertise in finance and artificial intelligence.About the RoleWe are seeking a knowledgeable Deployment Strategist to facilitate implementation and onboarding processes for our valued clients until they achieve full go-live status. As an integral member of Tabs' Implementation Team, you will play a pivotal role in establishing and expanding the department.In this position, you will act as a subject-matter expert in accounting systems, ensuring smooth implementations. You will effectively convey intricate accounting concepts and the functionality of Tabs' platform to controllers, AR leaders, and finance teams, guaranteeing that customers comprehend and adopt the platform efficiently. Additionally, you will mentor the internal team on accounting best practices, offer change management strategies, and collaborate with Product, Engineering, and Operations teams to drive successful project outcomes.This role is essential for customer success, as effective implementation lays the groundwork for long-term utilization of Tabs. You will engage cross-functionally with Go-To-Market (GTM), Customer Success, and Operations, while closely partnering with Product and Engineering to influence the product roadmap based on customer feedback.

Join amperos as an AI Deployment Strategist, where you will play a pivotal role in implementing cutting-edge AI solutions that drive efficiency and innovation. You will collaborate with cross-functional teams to tailor AI systems to meet our clients' specific needs, ensuring seamless integration into their operations.

Normal Computing is seeking a Lead Deployment Strategist based in New York City to guide deployment efforts for the Normal EDA platform. This senior-level role (M5-M6) centers on delivering successful implementations for major semiconductor clients, shaping how the platform is adopted and used in production environments. What you will do Build and lead a team of deployment strategists, setting standards for process, communication, and operational excellence. Develop playbooks and routines to guide customer engagements, ensuring each deployment meets high quality benchmarks. Act as the main point of contact for customer engineering teams, bridging communication between clients, internal engineers, product teams, and business leaders. Oversee the full deployment lifecycle, from planning and rollout to evaluation and ongoing support, adapting strategies as customer needs evolve. Continuously review and refine deployment approaches to improve customer satisfaction and operational efficiency. Role focus This position requires direct involvement with customer engineering teams and a hands-on approach to problem-solving. The strategist is responsible for recruiting and mentoring team members, as well as sharing insights and learnings across the group. The Normal EDA platform combines AI and formal logic to optimize silicon engineering workflows, evolving in response to user feedback. Success measures Production deployments completed with major semiconductor clients Value delivered to customers through improved verification workflows Effective communication with stakeholders across engineering, product, and business functions Operational excellence in every customer interaction

The Role:As an AI Deployment Strategist, you will collaborate across customer success, sales, and engineering teams to ensure technical clarity and seamless execution throughout the lifecycle of our innovative F2 product. You will establish yourself as the go-to authority on AI prompting within the organization, forming the essential technical foundation of our go-to-market strategy.Your Responsibilities:Facilitate the F2 sales process by participating in prospect and client discussions to address technical product inquiries.Lead customer due diligence efforts: complete InfoSec questionnaires and enhance our due diligence knowledge repository.Review reports generated by users, identify issues for engineering, and assist customers in deriving maximum value from our AI solutions.Create prompt engineering: design natural language prompts tailored to client needs to guarantee precise and relevant report generation.Implement basic technical solutions, such as configuring Single Sign-On (SSO) or establishing custom data retention policies.Maintain CRM integrity: ensure clean and structured data to enable the customer success and sales teams to scale efficiently.Act as the customer advocate to the engineering team, providing valuable feedback to enhance the product offerings.

About Amigo Amigo partners with healthcare organizations to build AI infrastructures that improve both patient and provider experiences. The company’s AI agents support clinical workflows and patient engagement throughout the care journey, from pre-visit intake and care navigation to post-visit care plans and ongoing patient monitoring. Amigo recently closed a Series A round backed by Madrona, General Catalyst, and Optum Ventures. The team works with top academic medical institutions, and their AI agents have already managed more than 3 million patient interactions. That number is expected to grow significantly in the coming year. Role Overview: AI Deployment Strategist The AI Deployment Strategist works directly with healthcare clients to design and scale AI solutions tailored to their most pressing needs. This role takes full ownership of the client relationship from contract signature through program expansion, ensuring each deployment delivers meaningful results and measurable value. Acting as a strategic partner and advocate, the strategist guides clients in identifying opportunities, building business cases, measuring outcomes, and expanding successful programs. Translating complex organizational challenges into practical AI solutions with clear ROI is central to this work. Success in this role requires strong customer empathy, strategic thinking, and business judgment. This is not a typical customer success position. The strategist integrates closely with client organizations, mapping out their systems and decision-making processes. The goal: facilitate growth and impact across clinical, operational, and financial domains. Location This position is based in New York City.

Join Superdial as a Deployment Operations Lead, where you will spearhead end-to-end deployment processes for our enterprise clients. This opportunity is tailored for exceptional operators with consulting or Strategy & Operations backgrounds who aspire to transition from advisory roles to execution ownership.In this pivotal role, you will guide intricate customer engagements from the initial onboarding phase to full production rollout, orchestrating collaboration among customer stakeholders and internal teams. Your contributions will significantly influence customer success, retention, and growth.Key ResponsibilitiesLead Enterprise Deployments (0 → Live)Oversee comprehensive onboarding, implementation, and launch processes for enterprise clients.Facilitate smooth trial-to-production transitions, establishing clear milestones and accountability.Manage deployment timelines, execution, and outcomes across various stakeholders.Act as the Customer Operations Point of ContactServe as the main liaison for customer leadership and operational teams.Conduct operational syncs, drive decision-making processes, and maintain project momentum.Convert ambiguous business requirements into structured execution plans.Design & Drive Operational WorkflowsCreate and implement workflows tailored to operational objectives.Ensure all systems, data, and processes are prepared for go-live.Collaborate with technical teams to translate business needs into actionable production processes.Problem-Solving at the System LevelConduct root cause analyses and implement corrective actions for performance deficiencies.Identify bottlenecks within workflows and conversion points.Continuously enhance deployment quality, speed, and scalability.Cross-Functional LeadershipCoordinate efforts across Account Management, Production Operations, AI Engineering, and Platform teams.Bridge communication between customers, product teams, and engineering.Scale for GrowthDevelop playbooks and frameworks to standardize enterprise deployments.

Tabs stands at the forefront of revenue automation solutions, specifically tailored for contemporary finance and accounting teams. Our AI-native platform streamlines the entire contract-to-cash lifecycle, encompassing billing, collections, revenue recognition, and reporting, empowering teams to minimize manual tasks and enhance cash flow efficiency.High-growth organizations such as Cursor and Statsig trust Tabs to automatically generate invoices from contracts, reconcile payments in real-time, and ensure compliance with ASC 606 regulations.Founded in 2023, Tabs has successfully raised over $91 million from esteemed investors like Lightspeed Venture Partners, General Catalyst, and Primary. Our headquarters is located in New York City, where our team brings extensive experience in finance and AI.About the RoleWe are seeking a dynamic Deployment Team Lead to play a pivotal role in scaling our customer delivery function. In this hands-on position, you will lead and mentor a select team of Deployment Strategists while engaging in strategic, high-impact implementations. You will have the opportunity to influence how Tabs delivers its revenue automation solutions to finance and accounting teams, collaborating closely with Product, Engineering, and Operations to develop repeatable, scalable processes that facilitate successful launches and outstanding customer experiences.What You’ll DoLead and coach a dedicated team of Deployment Strategists, providing regular feedback, fostering professional development, and exemplifying best-in-class project delivery and client communication.Oversee high-impact implementations from start to finish: conduct onboarding for complex clients, map business processes, configure Tabs, manage ERP integrations (NetSuite, QuickBooks), and ensure seamless go-lives.Champion continuous improvement initiatives: collaborate with the VP of Client Services to refine playbooks, standardize workflows, and enhance internal tools and data visibility.Act as the customer subject matter expert: translate accounting and revenue recognition requirements into configuration and implementation decisions, ensuring alignment with clients’ finance needs.Work cross-functionally: share implementation insights with Product and Engineering, identify product gaps, and assist in prioritizing enhancements.

Who We AreAt Sapien, we are revolutionizing the finance industry by leveraging AI technology to redefine the role of finance teams. Our vision is to create an autonomous CFO — a comprehensive system that manages company finances from inception to conclusion. Our innovative platform processes intricate financial data in real time, enhancing decision-making speed, minimizing costly errors, and delivering substantial value. To date, Sapien has identified multi-million-dollar discrepancies, safeguarded numerous jobs, and significantly boosted our clients' financial performance.We collaborate with a variety of established industries, including manufacturing, healthcare, hospitality, and large corporations, to thoroughly understand and streamline their financial workflows. Our headquarters is located near Madison Square Park in New York City, supported by General Catalyst, Neo, and industry leaders from Google, OpenAI, Microsoft, Ramp, and Stripe, with over $9M in funding raised.The RoleAs a vital member of our team, you will embody the new generation of operators required for agentic AI deployment. This role transcends traditional software installation; it focuses on deploying intelligence that transforms how finance teams operate and make decisions. You will serve as the essential link between Sapien's platform and the finance organizations we support. Your responsibilities will include immersing yourself in customer environments, comprehending their workflows, and redesigning these processes around our intelligent agents. You will be a blend of strategist, operator, and finance translator, maintaining direct contact with our customers, product teams, and founders.If you've ever observed a finance team and thought, 'There has to be a better way,' then this role is tailored for you.Your ResponsibilitiesCustomer DeploymentsManage end-to-end customer implementations, including scoping, workflow mapping, deployment, training, and optimization.Engage with finance teams (CFOs, business intelligence, analysts), understand their workflows, and enhance those processes using Sapien.Develop a comprehensive deployment playbook: scalable frameworks for onboarding, integrating, and expanding across organizations.Product & StrategyServe as the feedback loop between customers and product development. Utilize your finance expertise to translate real-world workflows into actionable product requirements, rigorously test features, and advocate for the needs of CFOs.Assist leadership with customer-facing materials, internal strategies, and other critical initiatives.Identify patterns across deployments that will inform product direction and enhancements.

Role Overview Rowspace seeks an AI Deployment Manager to lead post-sale relationships with clients in the finance sector. This position is based in New York City. The role centers on guiding customers to success with Rowspace’s solutions, increasing adoption throughout their organizations, and channeling client feedback to internal product and engineering teams. This is more than standard account management. Success depends on understanding the complexities of investor workflows, including research methods, decision-making, and data environments. Candidates with a strong background in finance or consulting, especially those comfortable managing complex client relationships, will thrive here. What You Will Do Oversee customer relationships after the sale, including onboarding, driving adoption, supporting expansion, and ensuring retention. Learn the details of each client’s workflow and demonstrate how Rowspace fits into their daily processes. Act as the customer’s advocate, collecting and synthesizing feedback for product and engineering teams. Spot growth opportunities and work with Account Executives to pursue them. Join late-stage deal discussions to ensure smooth handoffs and understand customer needs before contracts are finalized. Engage AEs when expansion opportunities arise. Develop and update playbooks that set the standard for customer engagement at Rowspace. Qualifications 3–7 years of experience, ideally in finance (buy-side, sell-side, or fintech) or management consulting, with a focus on client engagement. Solid grasp of finance workflows, or the ability to quickly learn how investors conduct due diligence, build models, and make decisions. Initiative and a results-driven approach, comfortable moving projects forward independently. Attention to detail and curiosity, willing to dig deep into a private equity firm’s deal pipeline rather than skim across many accounts. Skill in identifying trends across clients and sharing insights that could shape product direction. Outstanding communication skills, able to explain complex concepts clearly and concisely.

The City of New York seeks a Creative Strategist to join its team in New York City. This position centers on designing and executing creative strategies that support public outreach and engagement throughout the city. Key responsibilities Create and carry out innovative approaches for citywide outreach and engagement campaigns. Collaborate with various city departments to design campaigns that appeal to a wide range of audiences. Shape messaging to be clear, effective, and responsive to the needs of New York City’s diverse communities. Role focus This role emphasizes both strategy and hands-on campaign development, with a strong focus on connecting with residents across all boroughs. The Creative Strategist will play a key part in ensuring city initiatives reach and resonate with New Yorkers from many backgrounds.

About Our TeamAt OpenAI, the Forward Deployed Engineering (FDE) team is at the forefront of transforming groundbreaking research into robust production systems. We collaborate closely with our clients to tackle high-impact challenges, functioning as the driving force behind our most intricate large-scale projects. Our agility allows us to swiftly transition from prototype stages to production, establishing reusable patterns that enhance our platform. Our work bridges the gap between deployment and development, enabling us to partner effectively with OpenAI Research, Product, and Partnerships.About the RoleAs a Technical Deployment Lead (TDL), you will be instrumental in shaping how OpenAI delivers sophisticated systems to our customers. You will take full ownership of their construction, delivery, and adoption processes. Your role will involve translating business objectives into comprehensive technical plans, overseeing daily operations across FDEs, Researchers, and Customer Engineers, and collaborating with customer teams to ensure our deliverables meet their objectives.You will manage the complete delivery process: working alongside customers to outline workflows and success metrics, ensuring timely shipment of components, and leading readiness and change management initiatives for effective adoption. Your responsibilities will include monitoring progress, managing dependencies, making sequencing decisions, and driving the development of prototypes from inception to minimum viable product (MVP) and full-scale implementation. Additionally, you will share valuable field insights with Product and Research teams to inform roadmap decisions and priorities.Your success will be evaluated primarily by the impact of deployments that yield tangible value against customer objectives, encourage adoption, and become integral to their operational workflows. Additional success metrics will include reliability of delivery (meeting milestones, minimal reopen/churn), operational efficiency (reusable patterns across deployments), decision-making under pressure, and product impact (field insights that influence roadmaps and architectures).This role demands a high level of trust and autonomy. To thrive, you will need extensive technical project management expertise, a profound sense of ownership over outcomes, and the ability to immerse yourself in customer workflows while collaborating with teams to address complex engineering challenges promptly.This position is based in New York City, utilizing a hybrid work model that requires three days in the office per week. Relocation assistance is offered, and travel is expected to range between 25% to 50%.

Join ConcourseAt Concourse, we are revolutionizing corporate finance by building advanced AI agents designed for finance teams. Our innovative solutions connect critical enterprise data sources, empowering teams to analyze data through natural language, gain insights in seconds, and make informed decisions. Since our inception less than a year ago, we have experienced rapid growth, with our AI agents already in use by hundreds of high-growth companies, including unicorn startups like Persona, Front, Lightmatter, and major public companies, including two Fortune 500 clients. Supported by prominent investors such as Andreessen Horowitz, CRV, YC, and BoxGroup, along with over 50 angel investors from notable firms including Brex, Rippling, Flywire, Deel, Jeeves, and DoorDash, we are poised for continued success.About the PositionWe are seeking an AI Deployment Specialist who possesses a strong combination of finance knowledge, product insight, and technical proficiency. Your mission will be to amplify the impact of our AI agents across all finance teams we support. You will engage directly with clients to understand their workflows, design compelling product experiences to drive adoption, and create systems that integrate Concourse into their financial operations seamlessly. In this role, you will collaborate closely with our founders and engineering teams, remaining hands-on with SQL, integrations, and debugging, while strategically identifying avenues to deliver customer value at scale. Your contributions will be pivotal in expanding our client base and shaping the future interaction between finance teams and AI agents.This high-impact position is ideal for someone with deep financial expertise, a passion for solving technical challenges, and a drive to enhance product, data, and customer outcomes.Key ResponsibilitiesEnhance AI & Prompt Performance: Maintain prompt libraries, fine-tune model configurations, and ensure optimal outputs for financial applications.Address Technical & Data Challenges: Troubleshoot AI outputs, integration challenges, and data discrepancies through direct engagement with SQL, API exploration, and team collaboration.Develop Analytics & Insights: Generate dashboards and analytics to uncover customer behavior, product usage patterns, and potential revenue growth opportunities.Shape GTM Strategy: Analyze customer data to refine positioning, messaging, onboarding strategies, and growth initiatives.Create High-Impact Customer Experiences: Enhance onboarding, training, and lifecycle journeys to help finance teams realize value quickly and evolve into long-term advocates.

About Gecko Robotics Gecko Robotics helps essential organizations strengthen the reliability and sustainability of critical infrastructure. The company combines wall-climbing robots, advanced sensors, and an AI-powered data platform to give clients clear insights into the condition and future of their physical assets. These tools support better decision-making, improve operational safety, and help prevent infrastructure failures that could impact society and the environment. Role Overview: Deployment Lead (Oil & Gas) – New York City The Deployment Lead plays a central role in delivering Gecko’s AI-driven data platform, Cantilever, to clients in the oil and gas sector. This position blends elements of product management, project leadership, and strategic account oversight. Deployment Leads typically oversee one or two major customer projects at a time, focusing on solving complex challenges in industries that may be new or unfamiliar. This is a customer-facing role that requires strong relationship management and the ability to align internal teams with client needs. Deployment Leads work closely with product strategists and forward-deployed engineers to make sure solutions are built and delivered effectively. The job involves prioritizing tasks, handling uncertainty, and keeping projects moving forward. Success in this role means ensuring Cantilever delivers measurable value for customers. Deployment Leads are expected to question assumptions, build trust, and drive meaningful outcomes in demanding settings. Key Responsibilities Oversee 1-2 significant customer deployments, serving as the main connection between Gecko’s platform and client business goals. Work alongside Product Strategists and Forward Deployed Engineers to define and clarify product requirements, and guide implementation. Build and maintain strong relationships with stakeholders at all levels, identifying business-critical challenges and supporting clients through difficult situations. Lead the rollout and adoption of Cantilever, focusing on achieving real business results beyond software delivery. Manage ambiguity and shifting priorities to keep projects on schedule in a demanding environment.

Software Engineer - Customer DeploymentsJoin Grotto AI in New York City (In-Person, with occasional travel to customer sites)About Grotto AIAt Grotto, we revolutionize the multifamily housing market by providing an AI platform that empowers apartment teams during key leasing conversations. Our insights from numerous interactions reveal that the strongest predictor of lease signings isn't just knowledge or flawless scripts—it's the genuine curiosity and humor of our agents. That's why we've developed an innovative platform that supports leasing agents in real-time, enhancing their ability to connect with prospects, overcome objections, and secure more leases.Our success is evident, with significant increases in conversion rates for some of the largest property owners nationwide. Our clients describe us as 'the best vendor they've ever worked with.' This is merely the beginning; we envision a future where meaningful conversations foster deeper connections.The RoleThis role diverges from traditional product engineering. As a deployment engineer, you'll engage directly with our customers, tailoring Grotto's offerings to their specific needs. Your responsibilities will include crafting customized features, integrations, and workflows that address the real challenges faced by property managers. Collaborating with Deployment Leads, you'll translate customer requirements into functional software, taking full ownership of the technical success across multiple customer projects.If you thrive on customizing solutions and take pride in witnessing your creations at work in client environments, this position is for you.Your ResponsibilitiesDevelop customer-specific features, integrations, and customizations using our Python and VueJS/TypeScript technology stack.Collaborate closely with Deployment Leads to accurately interpret customer needs and deliver effective software solutions.Deliver quickly—we operate in agile, short development cycles.Occasionally travel to customer sites to gain firsthand insight into their operations, enhancing your ability to tailor our solutions.