About the job
Join Our Dynamic Team:
At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.
Your Training Journey:
Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.
Your Day at a Glance:
- Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.
- Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).
- Collaborate with the R&D team to resolve technical issues.
- Maintain open communication with our clients while conducting root cause analysis.
- Assist other teams within the organization by sharing knowledge and providing technical guidance.
- Contribute to the creation of technical documentation and articles for the knowledge base.
- Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.
- Be part of the on-call rotation for urgent client requests requiring 24/7 support.
What Makes You an Ideal Candidate:
- Driven by challenges and complex questions.
- Strong analytical and troubleshooting skills.
- Able to multitask while effectively prioritizing responsibilities.
- Exhibits a strong sense of urgency and a desire to learn.
- Team-oriented with the ability to work independently.
- Proficient with software in a dynamic environment.
- Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).
Additional Assets:
- Knowledge of C# or a similar language.
- PowerShell scripting experience.
- Debugging skills with Visual Studio.
- Understanding of Kubernetes.
- Proficiency in Spanish.
What We Offer:
- Attractive compensation package.
- Training reimbursement program.
- Subsidized meals at our fantastic Bistro (Les Cordons Bleus).
- Work-life balance initiatives.

