About the job
Xcellink is seeking a skilled and motivated Data Centre Support Specialist to enhance our dedicated team. In this pivotal role, you will utilize your technical proficiency to protect information systems and facilitate secure operational processes.
Key Responsibilities:
- Develop and manage shift schedules for the Operations Team.
- Oversee team resource allocation, including leave and attendance management, as well as roster planning.
- Conduct interviews and select prospective candidates for the Operations team.
- Facilitate training programs for new operators to ensure operational excellence.
- Act as the primary escalation point for the DC Level 1 Service Operations team.
- Monitor the adequacy and functionality of daily operational tasks.
- Create and disseminate daily, weekly, and monthly operational reports.
- Compile and present monthly performance reports for the Operations team.
- Initiate service improvement plans to enhance team performance.
- Perform other duties as assigned by your Supervisor/Manager.

