Data Centre Support Specialist

Xcellink is seeking a skilled and motivated Data Centre Support Specialist to enhance our dedicated team. In this pivotal role, you will utilize your technical proficiency to protect information systems and facilitate secure operational processes.Key Responsibilities:Develop and manage shift schedules for the Operations Team.Oversee team resource allocation, including leave and attendance management, as well as roster planning.Conduct interviews and select prospective candidates for the Operations team.Facilitate training programs for new operators to ensure operational excellence.Act as the primary escalation point for the DC Level 1 Service Operations team.Monitor the adequacy and functionality of daily operational tasks.Create and disseminate daily, weekly, and monthly operational reports.Compile and present monthly performance reports for the Operations team.Initiate service improvement plans to enhance team performance.Perform other duties as assigned by your Supervisor/Manager.

About the RoleJane Street is seeking a skilled Data Centre Engineer to join our team in Singapore. In this pivotal role, you will ensure the security and accessibility of our data around the clock. Your responsibilities will encompass hands-on work in our data and colocation centres, as well as strategic process thinking and project management.Your primary focus will be on designing, building, scaling, and maintaining our regional data and colocation centres. You will collaborate with a diverse group of talented professionals across various disciplines at Jane Street to enhance our data environments and proactively mitigate potential issues.As part of an interdisciplinary team that includes our Network, Server, Facilities Engineering, Market Data, and Trading teams, as well as external data centre operators and service providers, you will:Develop deployment plans for new equipment, adhering to data centre best practices.Manage logistical activities across locations, including procurement, shipping, equipment inventory, cabling, and parts management.Install and configure server operating systems in a PXE environment (fundamental Linux knowledge is essential for deploying our network equipment).Install, cable, configure, and troubleshoot various types of network and server equipment.Ensure all data centres maintain the highest standards of security, organization, documentation, safety, cleanliness, and supply management.This role is critical to our daily operations in Singapore and directly influences our remote locations throughout Asia.

About Us:xcellink is seeking dedicated and skilled individuals to join our team as Data Center Support Specialists. In this pivotal role, you will utilize your knowledge and skills to protect information systems and facilitate secure operational practices.Key Responsibilities:Colocation Room Control: Conduct regular inspections of the colocation area based on a scheduled timetable. Document the status of essential zones and react promptly to any anomalies by notifying the relevant personnel.Guided Access: Assist visitors lacking Personal ID cards by providing appropriate guidance and directions.Monitoring System Management: Quickly respond to alerts generated by the customer device monitoring system, taking necessary actions to resolve the issues.Data Center Entry/Exit Management: Oversee entry requests by reviewing applications from internal staff or customers to ensure compliance with access protocols.Shipping Management: Receive and verify shipping requests, properly store and label parcels for future reference, and coordinate with delivery services for parcel dispatch.Receiving Management: Process incoming applications, confirm schedules as required, receive packages from shipping services, store them appropriately, and distribute them to customers.Common Facility Management: Efficiently manage and organize usage schedules to ensure seamless operations and optimal resource utilization.Rental Item Management: Perform nightly inspections to ensure all rental items, such as tools and monitors, are accounted for and in good condition, requesting repairs or cleaning as necessary.Carry-in/Out Management: Oversee the process of handling carry-in/out requests, ensuring scheduling and documentation are accurately maintained.Remote Hands Services: Provide basic remote assistance by responding to customer requests via phone or email, ensuring all preconditions are met before executing tasks, and keeping detailed logs for billing purposes.Customer Notifications: Regularly inform customers about important updates and changes.

About Xcellink Xcellink delivers comprehensive data center services with a focus on secure and reliable operations. The team values expertise and a proactive approach to protecting information systems. The company is seeking a Data Center Support Specialist based in Serangoon North, North East, Singapore. Role Overview The Data Center Support Specialist plays a key part in maintaining secure, smooth data center operations. This role involves direct interaction with both systems and people, supporting daily activities and upholding strict protocols. Main Responsibilities Colocation Room Management: Patrol the colocation area on a set schedule, document the state of critical zones, and report or address any irregularities. Visitor Assistance: Guide visitors who lack Personal ID cards, helping them obtain support and directions as needed. Monitoring System Oversight: Respond promptly to alarms from the customer device monitoring system and take appropriate corrective actions. Data Center Access Management: Review and process pre-entry requests from staff and customers, ensuring all access protocols are followed. Shipping Oversight: Receive, verify, and register shipping requests; store and tag parcels; coordinate with delivery companies as required. Receiving Coordination: Manage receiving applications, verify schedules, accept parcels, store them, and distribute to customers. Facility Management: Organize and manage facility usage schedules to support smooth operations and make the best use of resources. Rental Item Supervision: Check nightly on the availability and condition of rental items such as tools and monitors, arranging cleaning or repairs as necessary. Carry-in/Carry-out Management: Oversee the intake, verification, and scheduling of carry-in and carry-out requests, ensuring proper documentation is maintained. Remote Hands Services: Provide remote assistance for customer requests received by call or email, confirm all conditions are met before performing tasks, and log activities for billing. Customer Notifications: Keep customers informed about system updates and operational changes on a regular basis.

As a Manager of Data Centre & Cloud Operations, you will take charge of the design, execution, and upkeep of the infrastructure supporting our data center operations. This role requires an in-depth knowledge of data center systems encompassing hardware, networking, cooling, power, and security. You will also possess strong leadership capabilities to manage teams, streamline processes, and uphold the facility's operational excellence.Key Responsibilities:Infrastructure Management:Oversee the management and maintenance of both physical and virtual infrastructures, including servers, storage, network devices, and power and cooling systems.Ensure the data center infrastructure remains secure, reliable, scalable, and aligned with the organization’s business and operational requirements.Plan, implement, and upgrade infrastructure to satisfy performance and capacity expectations.Team Leadership and Collaboration:Lead, supervise, and collaborate with other departments, such as IT, network operations, security, and facilities, to ensure seamless data center operations.Establish and uphold operational standards and best practices for data center personnel.Capacity Planning and Optimization:Monitor data center performance and capacity to forecast future infrastructure requirements and proactively tackle potential challenges.Formulate and execute strategies to optimize resource utilization within the data center, including space, power, cooling, and network bandwidth.Project Management:Direct the planning and execution of various infrastructure projects, including data center builds, expansions, and migrations.Oversee timelines, budgets, and resources to guarantee successful project outcomes.Track and report progress on significant milestones, ensuring projects remain on schedule and within budget.Security and Compliance:Ensure the data center adheres to industry standards and complies with applicable security, regulatory, and environmental regulations.Implement physical security measures and collaborate with security teams to safeguard data integrity and access controls.Develop disaster recovery and business continuity plans for data center operations.Troubleshooting and Incident Management:Lead troubleshooting initiatives and guarantee swift resolution of any infrastructure issues or outages.Develop and maintain incident response procedures to minimize downtime and meet recovery objectives.Conduct root cause analyses and continuous improvement processes for infrastructure incidents.Cost Management:Oversee the budget for data center infrastructure, identifying opportunities for cost-saving measures.

About the RoleJoin our dynamic team at Xcellink as a Data Centre Operations Shift Lead, where you will be instrumental in overseeing critical data centre operations. You will lead a dedicated shift team, ensuring that all operations run smoothly, addressing escalations, and maintaining compliance across various sites.Key ResponsibilitiesLead and manage the DC shift team to guarantee efficient daily operations.Schedule shifts, supervise handovers, and track completion of tasks.Handle escalations, communicate with stakeholders, and ensure adherence to SLA/KPI standards.Oversee incident management, ticketing, and service requests in accordance with established SOPs.Conduct routine data centre operations including rack/stack, cabling, equipment setup, and vendor management.Facilitate onboarding, training, and performance evaluations of shift team members.Keep precise documentation including SOPs, EOPs, escalation matrices, and incident reports.Represent the shift team in audits, reviews, and stakeholder meetings.Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Role: Data Centre Critical Infrastructure EngineerLocation: SingaporeJoin a prestigious organization as a Data Centre Critical Infrastructure Engineer, where you will play a pivotal role in the operation and maintenance of essential facility systems within data centres and office environments. Your expertise will ensure the reliability, safety, and performance of critical infrastructure systems while supporting operational readiness and meeting business requirements.Key Responsibilities:Conduct daily operations and maintenance of critical infrastructure systems, including generators, UPS, DC rectifier systems, STS, fire protection systems, HT/LT electrical systems, ACMV, and building management systems.Execute preventive and corrective maintenance tasks according to scheduled plans and service standards.Oversee and maintain data centre facilities to guarantee high availability, reliability, and operational efficiency.Manage physical and electronic security systems, including card access, CCTV surveillance, and visitor tracking.Assist with customer-related work orders, ensuring timely delivery within committed service timelines.Plan, coordinate, and evaluate tenders, supporting project execution for infrastructure upgrades and expansions.Keep accurate records, maintenance logs, and update M&E, building, and schematic drawings.Perform regular inspections to identify safety hazards or unsafe conditions, implementing corrective actions in compliance with regulations.Support lease management activities, coordinating with landlords, tenants, and internal stakeholders as needed.Collaborate with internal teams, external vendors, contractors, and relevant authorities on facility-related issues.Conduct risk assessments and support risk mitigation strategies across facility operations.Participate in 24/7 standby duties and respond to incidents, faults, and operational challenges as needed.Assist with additional infrastructure and facility-related tasks as assigned by management.

Join Turner Townsend as a Senior Project Manager specializing in data centre projects. We are seeking a dynamic and experienced professional who can lead our data centre initiatives and drive success in a fast-paced environment. You will be responsible for managing project timelines, budgets, and stakeholder communications while ensuring the highest standards of quality and performance.

About Us:Xcellink is a prestigious Fortune 500 IT Services Leader that leverages cutting-edge technology to deliver mission-critical IT solutions that drive significant business results. We pride ourselves on being an Employer of Choice, dedicated to nurturing a culture of inclusion, belonging, and corporate responsibility right here in Singapore.Your Role:Colocation Room Oversight: Conduct regular inspections of the colocation room as per a set schedule, documenting the condition of critical areas and addressing or reporting any discrepancies to the relevant personnel.Visitor Guidance: Assist visitors without Personal ID cards, ensuring they receive the necessary support and directions.Monitoring System Management: Respond swiftly to alerts from the customer device monitoring system, taking appropriate actions to resolve any issues.Data Center Access Management: Oversee entry applications by reviewing pre-entry requests from staff or clients to ensure compliance with access protocols.Shipping Coordination: Manage incoming and outgoing shipments by receiving, verifying, and registering shipping requests, storing and tagging parcels for future reference, and coordinating with delivery services.Receiving Oversight: Check and register incoming packages from shipping companies, ensuring proper storage and tagging for customer retrieval.Facility Management: Efficiently manage and schedule the use of common facilities to optimize resource utilization.Rental Item Oversight: Verify the presence and condition of rental items nightly, ensuring cleanliness and the request for repairs when necessary.Carry-in/Carry-out Management: Facilitate the process of checking and scheduling carry-in/out requests, ensuring proper documentation.Remote Support Services: Provide essential remote assistance by addressing customer requests via calls or emails, ensuring all conditions are fulfilled prior to performing operations, and maintaining logs for billing purposes.

Join Our Team as the Director of Electrical Engineering!We are excited to announce a unique opportunity for a Director of Electrical Engineering specializing in Mission-Critical & Data Centres. Our company, a globally recognized engineering consultancy, is establishing its Singapore office as a strategic hub for Southeast Asia. This is an exceptional chance for a registered Professional Engineer (PE) to lead intricate technical designs and build a new regional practice from the ground up.Key Responsibilities:Engineering Design Delivery: Oversee the comprehensive design of electrical building services, encompassing low and high voltage power distribution, UPS systems, standby generators, and lightning protection.Conduct and review advanced electrical engineering calculations, including short circuit and coordination studies, along with technical specifications.Act as the Qualified Person (QP) for electrical submissions, responsible for signing and stamping drawings as a PEB-registered Professional Engineer.Manage all required statutory submissions to EMA, BCA, SCDF, and SP Group.Lead technical coordination and ensure quality assurance across multi-disciplinary project teams to maintain global standards.Practice & Team Leadership:Mentor junior engineers and contribute significantly to recruiting and developing the future electrical engineering team in Singapore. Help shape internal engineering standards, design guidelines, and QA frameworks for our regional office.Project & Client Engagement:Serve as the lead technical advisor for clients, architects, and regulatory authorities on complex electrical engineering challenges.

About Us:Xcellink is seeking dynamic and motivated individuals to join our team as Data Center Support Specialists. In this critical role, you will utilize your skills to protect information systems and facilitate secure operations in our data center.Your Responsibilities:Colocation Room Management:Conduct regular inspections of the colocation area based on a set schedule, documenting the state of essential zones and reporting any anomalies to the relevant personnel.Visitor Guidance:Assist visitors without Personal ID cards, ensuring they receive the necessary support and directions.Monitoring System Oversight:Quickly respond to alerts generated by the customer device monitoring systems, ensuring timely resolution of issues.Customer Entry Management:Process entry requests by reviewing applications from internal personnel or customers to guarantee adherence to established access protocols.Shipping Oversight:Receive, verify, and log shipping requests, manage parcel storage and tagging, and coordinate with delivery services.Receiving Management:Handle incoming deliveries, ensure proper registration of receiving applications, and manage parcel storage before handing them to customers.Facility Management:Efficiently manage and schedule the use of common facilities to optimize resources and maintain smooth operations.Rental Item Oversight:Verify the availability and condition of rental items such as tools and monitors on a nightly basis, ensuring items are cleaned or repaired as needed.Carry-In/Out Management:Oversee the process of managing carry-in/out requests, ensuring proper scheduling and documentation.Remote Hands Service:Provide basic remote support services by addressing customer requests and maintaining operational logs for billing purposes.Ensure run books are organized and accessible for operational effectiveness.Customer Notifications:Regularly inform customers of updates and relevant information regarding their services.

As a Local Command Centre Engineer at Xcellink, you will serve as the initial point of contact for our clients and vendors. You will be responsible for monitoring alerts, responding to calls, chat requests, and tickets, as well as managing the mailbox and addressing incidents or service requests. Key Responsibilities:Receive, log, validate, and diagnose client requests across a comprehensive range of products and services, adhering to established service level agreements and utilizing standard tools, platforms, and processes.Employ your knowledge of Managed Services products and processes to effectively address tickets.Strive for first call resolution for clients when feasible, following standard operating procedures or work instructions.Identify and flag the need for relevant documentation when articles are not available.Provide timely updates to clients upon request regarding their pending requests or tickets.Collaborate closely with resolver groups and other teams to ensure clients receive timely communications.Recognize gaps and weaknesses in existing processes, procedures, and services, and make recommendations for enhancements.Exercise sound judgment when escalating issues to higher levels of support.Maintain a high standard of service quality to ensure client satisfaction.

About Us:As a Fortune 500 leader in global IT services, we harness technology to deliver mission-critical IT solutions that drive substantial business outcomes. We pride ourselves on being an Employer of Choice, committed to cultivating a workplace that values inclusion, belonging, and corporate responsibility within Singapore.Position Overview:We are seeking a dedicated Data Center Support Specialist to oversee various operations within our colocation facilities. This role requires a proactive approach to monitoring, access control, and logistics management to ensure seamless service delivery.Colocation Room Oversight: Conduct regular inspections of the colocation area, documenting conditions and promptly addressing any discrepancies.Visitor Management: Guide visitors without ID cards, ensuring they are assisted and directed appropriately.System Monitoring: Respond swiftly to alerts from the customer monitoring system, ensuring timely resolution of issues.Access Management: Review and manage entry applications from internal staff and customers, adhering to established access protocols.Shipping and Receiving: Handle shipment applications by verifying, registering, and managing packages while coordinating with delivery personnel.Common Facilities Management: Schedule and manage common facility usage to optimize resource allocation.Rental Item Oversight: Verify the condition and availability of rental items, ensuring necessary repairs or cleaning are carried out.Remote Hands Support: Provide basic remote assistance by handling customer requests and maintaining logs for billing purposes.

About Us:Xcellink is a Fortune 500 global leader in IT services, harnessing technology to deliver mission-critical IT solutions that drive significant business outcomes. As an Employer of Choice, we are dedicated to cultivating a culture of inclusion, belonging, and corporate social responsibility in Singapore.Position Overview:We are seeking a diligent Data Center Support Specialist to join our team. The successful candidate will play a vital role in maintaining the operational integrity of our colocation facilities through a series of critical responsibilities:Colocation Room Oversight: Conduct regular patrols of the colocation area, documenting the condition of critical zones and reporting any anomalies.Visitor Management: Assist visitors without Personal ID cards, providing necessary guidance and directions.Alarm Response: Address alerts from our monitoring system promptly, taking appropriate action to resolve reported issues.Access Management: Review and manage entry applications to ensure compliance with access protocols.Shipping and Receiving: Oversee the management of shipping applications, including receipt and registration of parcels, checking delivery slips, and coordinating with delivery services.Facility Coordination: Effectively manage common facilities and rental items, ensuring their availability and proper condition.Remote Hands Support: Provide basic remote assistance as needed, maintain accurate operation logs, and manage run books for operational efficiency.

About the RoleJoin us at fuku as an accomplished Enterprise Sales Director, where you'll play a pivotal role in propelling revenue growth for our Data Centre (DC) solutions. This position is a pure individual contributor (IC) hunter role, concentrating on acquiring new enterprise clients, unlocking strategic accounts, and fostering enduring partnerships within the data centre ecosystem.This position demands a commercially astute, entrepreneurial leader who possesses a comprehensive understanding of the entire DC landscape—including colocation, cloud, hyperscalers, network providers, and enterprise infrastructure—and can convert this knowledge into actionable business opportunities.

Join our dynamic team at OpenAI as an IT Support Specialist. In this role, you will be pivotal in ensuring our technology infrastructure runs smoothly and efficiently. You will provide technical assistance, troubleshoot hardware and software issues, and support our employees in leveraging technology to enhance productivity.

Join a prominent player in the cargo industry as an IT Support Specialist. We are seeking a dedicated professional who is eager to provide exceptional IT support to enhance our operational efficiency.Key Responsibilities: Deliver on-site IT support for computers, mobile devices, tablets, and printers. Assist with remote switch configurations and testing. Facilitate the disconnection, dismounting, and mounting of switches to racks, as well as patching and cabling, in collaboration with local service providers. New graduates are encouraged to apply.

Become a Catalyst for Change! About Autism Resource Centre (Singapore) or ARC(S):ARC(S) is a dedicated non-profit organization committed to empowering individuals on the autism spectrum throughout their lives. Based in Singapore, we provide a comprehensive range of services and resources to address the evolving needs of the autism community, including our Employability and Employment Centre (E2C). Your Role as a Job Coach:In this pivotal position, you will play a crucial role in facilitating job training and placement for individuals with autism. Your contributions will include: Client Assessment & CoachingConducting assessments to evaluate clients’ employability strengths and areas for improvement.Monitoring clients’ performance in training and job settings to identify skills and gaps.Creating and executing individualized coaching plans using autism-friendly strategies to enhance both hard and soft skills. Collaboration with Key StakeholdersPartnering with employers to analyze job responsibilities and expectations.Identifying and implementing necessary workplace supports for clients.Documenting and reporting on client progress to stakeholders.Engaging in job shadowing for new roles assigned to clients.Collaborating with partner employers to ensure sustained job performance. Qualifications:Advanced Diploma or Bachelor’s Degree in Social Work, Psychology, Counseling, Sociology, Health Services, Education, or a related field is preferred.Willingness to travel to various offsite work locations, potentially visiting multiple sites in a single day.Exceptional verbal and written communication skills.Ability to collaborate effectively within a multidisciplinary team.Adaptability to thrive in a fast-paced and dynamic environment.A genuine passion for learning about Autism and supporting individuals with special needs.Proficiency in Microsoft Office applications. Benefits:We offer a competitive compensation package along with the advantages of a dynamic workplace that fosters professional growth and values each contribution. Note: Only shortlisted candidates will be contacted. Our organization is committed to safeguarding children and young people from harm. All applicants will undergo a comprehensive screening process prior to hire.

Autism Resource Centre (Singapore) (ARC(S)) is a dedicated non-profit organization focused on enriching the lives of children and adults on the autism spectrum. Our mission is to empower individuals to lead fulfilling and independent lives within their communities. We provide a diverse array of services and resources designed to address the evolving needs and challenges faced by the autism community.Our comprehensive continuum of care includes a Residential Programme alongside a supported living and training center. We are seeking enthusiastic and dynamic individuals to join our team and help us make a transformative impact on the lives of those we serve.As a Residential Coach, you will play a pivotal role in supporting adults on the autism spectrum. This position involves respecting and addressing our clients' choices and needs while assisting them in achieving their personal goals through empowerment, dignity, and independence.

Join Accion Labs as a Big Data Specialist and become a key player in our innovative team! In this role, you will leverage your expertise in Big Data technologies to drive impactful solutions and optimize data management processes. Collaborate with cross-functional teams to design and implement scalable data architectures that support our business objectives.