Data Analyst - Customer Operations

Join Relay, a pioneering force in the logistics landscape, as we redefine how goods are transported in the digital age. With a remarkable $35 million Series A funding—an unprecedented feat in European logistics—our growth trajectory surpasses that of 99.98% of venture-backed startups. We are on a mission to build the most skilled team in the logistics sector.Our Mission is to eliminate friction in commerce. High delivery costs often act as a hidden barrier to e-commerce, influencing what can be sold online and who can engage. We envision a future where goods flow freely among individuals, enhancing the online shopping experience for all.About Our Team• Comprising approximately 110 talented professionals, with over half specializing in engineering, product, and data• Home to 45+ advanced degrees across various disciplines including computer science, mathematics, and operations research• We process thousands of data points for each parcel, enabling precise calculations and predictions• Our culture thrives on first-principles thinking, rigorous feedback mechanisms, and a spirit of experimentation.About the RoleAs a Data Analyst within the Network team, you will play a critical role in assessing the performance of predictive models related to parcel demand, collection forecasts, parcel dimensions, shift planning, and demand management. This position emphasizes analytical oversight rather than model development: ensuring accuracy, identifying biases, and troubleshooting discrepancies in forecasts. Investigation into root causes, quantifying impacts, and collaborating with Data Scientists to implement solutions will be core to your responsibilities.Your role will also involve creating robust dashboards that provide visibility into model performance for both the team and dependent departments. A comprehensive understanding of these models—including their strengths and weaknesses—will enable proactive adjustments and ensure smooth operations.

Join Wise as a Lead Data Analyst in our Operations team, where you will play a crucial role in driving data-driven decision making. In this position, you will lead a team of analysts, utilizing your expertise to interpret complex data sets and provide actionable insights that enhance operational efficiency and customer satisfaction.

Wise is looking for a Lead Data Analyst to strengthen operational performance through data insights. This role is based in London and centers on guiding a team of analysts, collaborating with colleagues across departments, and turning data into clear recommendations for process improvements. Role overview This position focuses on uncovering opportunities to refine operations and support better decision-making. The Lead Data Analyst interprets complex data, develops practical strategies, and communicates findings directly to stakeholders. What you will do Lead and mentor a team of data analysts Work with cross-functional teams to identify and prioritize process improvements Analyze large datasets to extract actionable insights Present data-driven recommendations to stakeholders Requirements Strong analytical skills and experience with complex datasets Ability to develop strategies based on data findings Experience presenting to and influencing stakeholders Background in leading or mentoring analysts is preferred

Role Overview Wise is hiring a Staff Data Analyst for the Operations team in London. This role focuses on using data to improve how the company works and supports better decision-making. The analyst will work with complex datasets, uncover trends, and help shape the way Wise operates. What You Will Do Analyze large and varied datasets to find patterns and opportunities for improvement Translate data findings into clear, actionable recommendations for the Operations team Support ongoing efforts to refine and streamline operational processes Work closely with colleagues to share insights and enable strategic choices Who We’re Looking For Strong attention to detail and a methodical approach to problem-solving Experience working with data to inform business or operational decisions Ability to communicate insights clearly to a range of stakeholders

Wise is hiring a Senior Data Analyst for the Payment Operations team in London. This position centers on applying analytical skills to support decisions that enhance payment processes and drive operational efficiency. Key responsibilities Collaborate with team members and partners across the business to spot opportunities for process improvement Examine payment operations data to guide business decisions Contribute to strategies that enable efficient and dependable payment workflows Role focus This role involves working with data to improve how payments are handled, aiming to make operations smoother and more effective. The Senior Data Analyst will play a part in shaping the direction of payment operations at Wise.

Role Overview Playtech is hiring a Network Operations Manager in London to oversee daily network operations and guide a skilled team. This role focuses on keeping network infrastructure running smoothly and supporting the company's growth plans. What You Will Do Lead and manage the network operations team Monitor and maintain network infrastructure for reliability and performance Implement operational best practices Identify and drive improvements to support business objectives Who We’re Looking For Solid experience in network management Background in overseeing network operations Interest in growing within a busy, growth-focused company

For over two decades, Smartsheet has empowered individuals and teams to accomplish remarkable outcomes. Our innovative platform offers seamless work management and scalable solutions that drive efficiency and insights. At Smartsheet, we create an environment that encourages big thinking, decisive action, and impactful work; where challenges meet purpose and passion fuels progress.We are currently seeking a talented Senior Data Analyst to enhance the productivity of our Go-To-Market (GTM) organization. This pivotal role involves shaping Smartsheet's growth strategy through insightful data analysis. Collaborating closely with senior leadership, you will provide strategic insights that will aid in decision-making within a dynamic and motivated team. Your expertise will be crucial in optimizing sales pipelines, boosting retention rates, and facilitating deal closures.The ideal candidate is inquisitive and adept at translating complex business inquiries into actionable analysis, reports, and recommendations. Success in this role requires excellent communication skills tailored to diverse internal stakeholders, along with strong proficiency in data analytics tools and languages. You should be capable of identifying business opportunities and devising innovative solutions.Founded in 2005, Smartsheet believes that teams and individuals deserve a superior way to deliver their best work. Today, we provide a leading cloud-based platform that empowers organizations to plan, capture, track, automate, and report on work at scale, ultimately leading to enhanced processes and improved business outcomes.You will report directly to our Director, GTM Operations (EMEA).

Join our dynamic team at Ravio as a Revenue Operations Analyst, where you will play a pivotal role in optimizing our revenue processes and enhancing operational efficiency. In this position, you will analyze data, develop reports, and collaborate with cross-functional teams to drive strategic initiatives. Your insights will be crucial in improving our customer engagement strategies and maximizing revenue growth.

Fusion Consulting is looking for a Veeva Network Business Analyst based in London. This role centers on improving and supporting the Veeva Network platform through careful analysis and collaboration. Role overview The Veeva Network Business Analyst works closely with cross-functional teams to gather requirements and analyze data. The aim is to ensure the platform is implemented and used effectively for client needs. What you will do Analyze data related to the Veeva Network platform Gather and document business requirements Work with teams across different functions to support platform implementation Help clients use the Veeva Network to meet their business objectives Key skills Strong analytical skills Experience with Veeva Network or similar platforms Ability to collaborate with multiple teams Problem-solving mindset

Join Shawbrook Bank as a Network Operations Engineer and play a pivotal role in optimizing and maintaining our network infrastructure. You will be responsible for monitoring network performance, troubleshooting issues, and implementing solutions to enhance operational efficiency.Your expertise will ensure the reliability and security of our network systems, contributing to the overall success of our technology operations.

Join Kpler as a Revenue Operations Analyst in our London office, where you will play a crucial role in enhancing our revenue processes and analytics. In this exciting position, you will collaborate with cross-functional teams to optimize revenue operations, leveraging data analysis to support strategic decision-making and drive efficiency. If you are passionate about data-driven insights and eager to contribute to a dynamic and innovative team, we want to hear from you!

Join Alo Yoga as an Operations Planning Analyst, where you will play a crucial role in optimizing our operational strategies and enhancing efficiency across various functions. In this dynamic position, you will analyze data, identify trends, and collaborate with cross-functional teams to drive continuous improvement. Your insights will be pivotal in shaping our operational framework and ensuring alignment with our business objectives.

Role overview The Operations Analyst position at Securitas in London centers on evaluating and refining daily business activities. The role involves studying how the company currently operates, pinpointing opportunities to improve, and working with teams across the organization to ensure that operational processes align with Securitas’s goals. What you will do Review and analyze operational workflows to find ways to increase efficiency Work closely with colleagues from various departments to understand their requirements and challenges Contribute to initiatives that align day-to-day operations with the broader company strategy

Role overview Connexity is hiring a Junior Operations Analyst in London. This role supports daily operational processes and data analysis across the company. The analyst works closely with teams from different functions to help improve efficiency and contribute to strategic projects. What you will do Assist with operational workflows and ensure smooth day-to-day processes Analyze data to support business decisions Work with colleagues from various departments on projects to improve company performance Who we’re looking for Interest in data-driven decision-making Motivated to build a career in operations and analysis Ready to learn and contribute in a collaborative setting

About the PositionJoin our dynamic team as a Network Analyst, where you will play a crucial role in developing automation and DevOps-driven solutions while harnessing the potential of AI. You will be instrumental in supporting our global network infrastructure, which services various traffic profiles, from high-speed trading to extensive internet connectivity.In this position, you will collaborate with senior engineers and developers to refine existing workflows, optimize processes, and ensure our network's stability, security, and adaptability. We are looking for candidates who are passionate about solving complex challenges and eager to deepen their skills in operations and innovative infrastructure engineering.Your typical day will involve:Providing hands-on support to troubleshoot and resolve network issues across LAN, WAN, and colocation environments.Collaborating with project managers on site expansions, integrating new market data feeds, and establishing connections to third-party services.Enhancing our monitoring and alert systems with a focus on automation, AI integration, and DevOps methodologies.Utilizing scripting or development tools to minimize manual tasks, increase network visibility, and explore cutting-edge AI-driven solutions.This role offers an incredible opportunity to learn from experienced network engineers using state-of-the-art hardware, protocols, and DevOps tools. Your contributions to automation, AI integration, and innovative tooling will significantly impact our operational excellence and shape the future of our network.

Join Relay, a pioneering logistics company transforming the online commerce landscape. Supported by Europe’s largest logistics Series A funding of $35M and backed by visionary deep-tech investors like Plural, Relay is on a rapid growth trajectory, outpacing 99.98% of venture-backed startups. We are committed to building the most talented team in the logistics sector.Our Mission: To eliminate barriers for commerce. We strive to reduce high delivery costs that act as a hidden tax on e-commerce, influencing what products are available and who can buy them. Our vision is a world where goods flow freely among people, enhancing the online shopping experience for everyone.The Team:Approximately 110 team members, with over half in engineering, product, and data.Team members hold 45+ advanced degrees in fields such as computer science, mathematics, and operations research.We analyze thousands of data points for every parcel we handle, fostering a culture of first-principles thinking and continuous experimentation.The Opportunity:As the Lead Data Analyst for Middle Mile & Sortation, you will play a pivotal role in optimizing Relay's complex operations, spanning from First Mile to Pitstops. You will focus on enhancing the efficiency of our Middle Mile transport connecting Hybrid Sort Centres to Pitstops, and Sortation processes within our warehouses, where operatives and robots collaborate to handle thousands of parcels daily. This role is rich in data, trade-offs, and closely linked to our unit economics.In this player-coach position, you will lead a small team consisting of the Middle Mile & Pitstops Analyst and the Sortation & First Mile Analyst. You will set the strategic direction, provide coaching, and create an environment that empowers your team to excel. Simultaneously, you will remain hands-on, building models, analyzing data, and tackling complex challenges directly.Relay operates with a centralized data team, integrating analysts into various business squads. You will collaborate closely with the Middle Mile & Pitstops and Sortation & First Mile teams to drive impactful data solutions.

Postman is seeking a Deal Operations Analyst based in London, UK. This position centers on refining operational processes and enhancing deal management systems. The analyst partners with teams across the company to help keep deal execution on track and efficient. Key responsibilities Work with colleagues in various departments to support the full deal process Review operational data to identify patterns and trends Present insights that help shape operational strategies Contribute to process improvements that align with company growth Requirements Strong analytical abilities High attention to detail Experience working with data and collaborating across teams

Role Overview Utility Warehouse is looking for a Technical Operations Analyst in London. This role focuses on keeping technical systems running smoothly and improving how things work across teams. What You Will Do Analyze operational data to spot trends and areas for improvement Work with other departments to streamline processes and share insights Help develop technical specifications for new projects and initiatives Identify inefficiencies and suggest practical solutions to boost performance Who We’re Looking For Strong attention to detail and a methodical approach to problem-solving Comfortable working with data and drawing clear conclusions Enjoys collaborating with colleagues across different teams Interest in technology and finding ways to make systems more efficient This position is based in London.

Role overview believe is seeking an Operational Insights Analyst to join the London Sentric office. The role centers on analyzing operational data and turning findings into practical insights that shape strategic choices. Close collaboration with teams across the business is essential to identify process improvements and contribute to ongoing company growth. What you will do Examine operational data to spot trends, patterns, and areas for improvement Produce insights that support both strategic and day-to-day decision-making Work with colleagues from a range of departments to understand business priorities and communicate results Assist with projects focused on boosting operational efficiency and meeting growth objectives Location This role is based in London Sentric.