Data Analyst - Customer Operations

Role overview Utility Warehouse is looking for a Data Analyst to join the Customer Operations team in London. This role centers on analyzing customer data to uncover insights and support improvements in how the company serves its customers. What you will do Analyze customer data to identify trends and opportunities for operational improvements Generate reports and insights that inform business decisions Work with teams across the company to develop data-driven solutions focused on customer needs Support projects aimed at increasing efficiency and enhancing the customer experience

Join Wise as a Lead Data Analyst in our Operations team, where you will play a crucial role in driving data-driven decision making. In this position, you will lead a team of analysts, utilizing your expertise to interpret complex data sets and provide actionable insights that enhance operational efficiency and customer satisfaction.

Wise is looking for a Lead Data Analyst to strengthen operational performance through data insights. This role is based in London and centers on guiding a team of analysts, collaborating with colleagues across departments, and turning data into clear recommendations for process improvements. Role overview This position focuses on uncovering opportunities to refine operations and support better decision-making. The Lead Data Analyst interprets complex data, develops practical strategies, and communicates findings directly to stakeholders. What you will do Lead and mentor a team of data analysts Work with cross-functional teams to identify and prioritize process improvements Analyze large datasets to extract actionable insights Present data-driven recommendations to stakeholders Requirements Strong analytical skills and experience with complex datasets Ability to develop strategies based on data findings Experience presenting to and influencing stakeholders Background in leading or mentoring analysts is preferred

Role Overview Wise is hiring a Staff Data Analyst for the Operations team in London. This role focuses on using data to improve how the company works and supports better decision-making. The analyst will work with complex datasets, uncover trends, and help shape the way Wise operates. What You Will Do Analyze large and varied datasets to find patterns and opportunities for improvement Translate data findings into clear, actionable recommendations for the Operations team Support ongoing efforts to refine and streamline operational processes Work closely with colleagues to share insights and enable strategic choices Who We’re Looking For Strong attention to detail and a methodical approach to problem-solving Experience working with data to inform business or operational decisions Ability to communicate insights clearly to a range of stakeholders

Wise is hiring a Senior Data Analyst for the Payment Operations team in London. This position centers on applying analytical skills to support decisions that enhance payment processes and drive operational efficiency. Key responsibilities Collaborate with team members and partners across the business to spot opportunities for process improvement Examine payment operations data to guide business decisions Contribute to strategies that enable efficient and dependable payment workflows Role focus This role involves working with data to improve how payments are handled, aiming to make operations smoother and more effective. The Senior Data Analyst will play a part in shaping the direction of payment operations at Wise.

Join Zopa as a Data Analyst specializing in Business Intelligence and Operations. In this role, you will leverage data to inform strategic decisions, enhance operational efficiency, and drive insights that impact our business direction. You will collaborate closely with cross-functional teams to analyze trends, provide actionable recommendations, and support data-driven initiatives.

Kraken Technologies is a technology company based in London, focused on building a smarter and more sustainable energy ecosystem. The team works to optimize renewable energy production, improve grid intelligence, and help utilities deliver strong customer experiences. Their efforts support a shift toward a more sustainable energy future worldwide. The Customer Success Operations Analyst joins the Customer Success Beehive, Kraken’s operations team, during a period of significant growth. This role centers on scaling customer success by implementing systems, data processes, and tools that drive operational efficiency and deliver strong outcomes for clients. Role overview This analyst position works closely with teams across Delivery, Sales, Product, Engineering, Finance, Client Value, and Customer Success. The goal is to make customer success more scalable, data-driven, and closely aligned with overall business objectives as Kraken expands globally. What you will do Support the development and improvement of systems, data, and processes that underpin customer success operations Collaborate with cross-functional teams to ensure customer success strategies are effective and scalable Help drive operational efficiency and enhance client outcomes as Kraken grows About Kraken Customer Kraken Customer’s mission is to build an innovative, AI-driven energy management platform. The platform focuses on maximizing resource efficiency and delivering cost-effective, high-quality customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-powered communications. Learn more about Kraken Technologies at https://kraken.tech/.

For over two decades, Smartsheet has empowered individuals and teams to accomplish remarkable outcomes. Our innovative platform offers seamless work management and scalable solutions that drive efficiency and insights. At Smartsheet, we create an environment that encourages big thinking, decisive action, and impactful work; where challenges meet purpose and passion fuels progress.We are currently seeking a talented Senior Data Analyst to enhance the productivity of our Go-To-Market (GTM) organization. This pivotal role involves shaping Smartsheet's growth strategy through insightful data analysis. Collaborating closely with senior leadership, you will provide strategic insights that will aid in decision-making within a dynamic and motivated team. Your expertise will be crucial in optimizing sales pipelines, boosting retention rates, and facilitating deal closures.The ideal candidate is inquisitive and adept at translating complex business inquiries into actionable analysis, reports, and recommendations. Success in this role requires excellent communication skills tailored to diverse internal stakeholders, along with strong proficiency in data analytics tools and languages. You should be capable of identifying business opportunities and devising innovative solutions.Founded in 2005, Smartsheet believes that teams and individuals deserve a superior way to deliver their best work. Today, we provide a leading cloud-based platform that empowers organizations to plan, capture, track, automate, and report on work at scale, ultimately leading to enhanced processes and improved business outcomes.You will report directly to our Director, GTM Operations (EMEA).

Join Relay, a pioneering force in the logistics landscape, as we redefine how goods are transported in the digital age. With a remarkable $35 million Series A funding—an unprecedented feat in European logistics—our growth trajectory surpasses that of 99.98% of venture-backed startups. We are on a mission to build the most skilled team in the logistics sector.Our Mission is to eliminate friction in commerce. High delivery costs often act as a hidden barrier to e-commerce, influencing what can be sold online and who can engage. We envision a future where goods flow freely among individuals, enhancing the online shopping experience for all.About Our Team• Comprising approximately 110 talented professionals, with over half specializing in engineering, product, and data• Home to 45+ advanced degrees across various disciplines including computer science, mathematics, and operations research• We process thousands of data points for each parcel, enabling precise calculations and predictions• Our culture thrives on first-principles thinking, rigorous feedback mechanisms, and a spirit of experimentation.About the RoleAs a Data Analyst within the Network team, you will play a critical role in assessing the performance of predictive models related to parcel demand, collection forecasts, parcel dimensions, shift planning, and demand management. This position emphasizes analytical oversight rather than model development: ensuring accuracy, identifying biases, and troubleshooting discrepancies in forecasts. Investigation into root causes, quantifying impacts, and collaborating with Data Scientists to implement solutions will be core to your responsibilities.Your role will also involve creating robust dashboards that provide visibility into model performance for both the team and dependent departments. A comprehensive understanding of these models—including their strengths and weaknesses—will enable proactive adjustments and ensure smooth operations.

Role overview Utility Warehouse is looking for a Senior Customer Marketing Data Analyst in London. This role focuses on shaping marketing strategies through careful analysis and interpretation of complex data. The work directly supports efforts to improve customer engagement and the overall impact of marketing activities. What you will do Analyze large and varied data sets to uncover trends and patterns relevant to customer marketing. Translate data findings into clear, practical recommendations for marketing teams. Work closely with colleagues across different departments to design and refine marketing campaigns. Support the development of strategies that connect with a broad and diverse customer base. Collaboration This position works with cross-functional teams to ensure marketing efforts are informed by reliable data and tailored insights.

Join our dynamic team at Ravio as a Revenue Operations Analyst, where you will play a pivotal role in optimizing our revenue processes and enhancing operational efficiency. In this position, you will analyze data, develop reports, and collaborate with cross-functional teams to drive strategic initiatives. Your insights will be crucial in improving our customer engagement strategies and maximizing revenue growth.

Relay is revolutionizing the logistics landscape in the digital age. With a record-setting logistics Series A funding of $35M from top-tier deep-tech investors like Plural, Relay is outpacing 99.98% of venture-backed startups in growth. We are on a mission to build the most talented team in the logistics sector.Our Mission is to eliminate barriers in commerce. High delivery costs currently serve as a hidden tax on e-commerce, shaping what can be sold online and restricting participation. We aspire to create a future where goods flow freely among people, enhancing the online shopping experience for everyone.About the Team• Comprising approximately 110 professionals, with over half specializing in engineering, product development, and data analytics.• Home to 45+ advanced degrees in fields such as computer science, mathematics, and operations research.• We process and analyze thousands of data points for every parcel we manage.• Our culture thrives on first-principles thinking, rapid feedback loops, and constant experimentation.The RoleIn our data-driven environment, we leverage data to inform all our operations. Our small but influential data team focuses on a variety of projects ranging from operations research to optimize daily parcel deliveries to comprehensive business metrics that inform our growth and investment strategies.We seek a Senior Data Analyst for the End Customer segment. This position presents a unique opportunity to use your analytical expertise to enhance the design and performance of our critical logistics infrastructure as we expand.You will collaborate closely with teams across routing, sortation, first mile, middle mile, last mile, marketplace, and our commercial functions, while also working with operations, product, and engineering teams to identify challenges, formulate hypotheses, and extract insights.As an essential member of key cross-functional teams, you will gain significant exposure to real-world operations and the chance to effect real change through data.

Join Kpler as a Revenue Operations Analyst in our London office, where you will play a crucial role in enhancing our revenue processes and analytics. In this exciting position, you will collaborate with cross-functional teams to optimize revenue operations, leveraging data analysis to support strategic decision-making and drive efficiency. If you are passionate about data-driven insights and eager to contribute to a dynamic and innovative team, we want to hear from you!

Join Alo Yoga as an Operations Planning Analyst, where you will play a crucial role in optimizing our operational strategies and enhancing efficiency across various functions. In this dynamic position, you will analyze data, identify trends, and collaborate with cross-functional teams to drive continuous improvement. Your insights will be pivotal in shaping our operational framework and ensuring alignment with our business objectives.

Business Unit: Customer Science - We empower brands to gain profound insights into their customers, unveiling opportunities for tailored experiences.Team: AnalyticsReporting to: Head of AnalyticsLocation: London/Hybrid – Minimum 2 days in the office.ABOUT GAIN:GAIN is a pioneering company that melds creativity with data-driven insights. We are dedicated to exploring new horizons, crafting innovative strategies that propel brands, businesses, and individuals forward. Our mission is to harness data and technology to inspire creativity and drive meaningful change. Our five specialized teams - Creative Studio, Conversion, Customer Science, Experience, and Performance - collaborate seamlessly to fuel your growth and deliver measurable results.THE ROLE:The Senior Data Analyst will be crucial in delivering insightful and actionable analyses that meet our clients' objectives within set timelines. You will leverage your extensive knowledge of customer data to provide tailored solutions and recommendations, fostering strong relationships with clients and ensuring they trust our analyses.KEY RESPONSIBILITIES:Conduct ad-hoc analyses for clients, establishing project objectives and scopes while delivering detailed customer insights and key recommendations.Identify and propose actionable recommendations based on analytical findings.Respond to urgent queries using data to guide business decisions.Conduct peer reviews of colleagues' work before client delivery.Present methodologies and results at client meetings.Mentor junior team members.Independently and collaboratively develop accurate scopes of work for client projects.Build and maintain strong client relationships, demonstrating the analytics that drive decisions.

Role overview The Operations Analyst position at Securitas in London centers on evaluating and refining daily business activities. The role involves studying how the company currently operates, pinpointing opportunities to improve, and working with teams across the organization to ensure that operational processes align with Securitas’s goals. What you will do Review and analyze operational workflows to find ways to increase efficiency Work closely with colleagues from various departments to understand their requirements and challenges Contribute to initiatives that align day-to-day operations with the broader company strategy

Role overview Connexity is hiring a Junior Operations Analyst in London. This role supports daily operational processes and data analysis across the company. The analyst works closely with teams from different functions to help improve efficiency and contribute to strategic projects. What you will do Assist with operational workflows and ensure smooth day-to-day processes Analyze data to support business decisions Work with colleagues from various departments on projects to improve company performance Who we’re looking for Interest in data-driven decision-making Motivated to build a career in operations and analysis Ready to learn and contribute in a collaborative setting

Join Relay, a pioneering logistics company transforming the online commerce landscape. Supported by Europe’s largest logistics Series A funding of $35M and backed by visionary deep-tech investors like Plural, Relay is on a rapid growth trajectory, outpacing 99.98% of venture-backed startups. We are committed to building the most talented team in the logistics sector.Our Mission: To eliminate barriers for commerce. We strive to reduce high delivery costs that act as a hidden tax on e-commerce, influencing what products are available and who can buy them. Our vision is a world where goods flow freely among people, enhancing the online shopping experience for everyone.The Team:Approximately 110 team members, with over half in engineering, product, and data.Team members hold 45+ advanced degrees in fields such as computer science, mathematics, and operations research.We analyze thousands of data points for every parcel we handle, fostering a culture of first-principles thinking and continuous experimentation.The Opportunity:As the Lead Data Analyst for Middle Mile & Sortation, you will play a pivotal role in optimizing Relay's complex operations, spanning from First Mile to Pitstops. You will focus on enhancing the efficiency of our Middle Mile transport connecting Hybrid Sort Centres to Pitstops, and Sortation processes within our warehouses, where operatives and robots collaborate to handle thousands of parcels daily. This role is rich in data, trade-offs, and closely linked to our unit economics.In this player-coach position, you will lead a small team consisting of the Middle Mile & Pitstops Analyst and the Sortation & First Mile Analyst. You will set the strategic direction, provide coaching, and create an environment that empowers your team to excel. Simultaneously, you will remain hands-on, building models, analyzing data, and tackling complex challenges directly.Relay operates with a centralized data team, integrating analysts into various business squads. You will collaborate closely with the Middle Mile & Pitstops and Sortation & First Mile teams to drive impactful data solutions.

Role Overview Postman is hiring a Deal Operations Analyst in London, UK. This role focuses on improving operational processes and strengthening deal management systems. The analyst works closely with teams across the company to keep deal execution smooth and efficient. What You Will Do Collaborate with colleagues from different departments to support deal execution Analyze operational data and spot trends Share insights that inform operational strategies Help drive process improvements to support company growth What Matters Here Strong analytical skills Keen attention to detail Comfort working with data and cross-functional teams

Role Overview Utility Warehouse is looking for a Technical Operations Analyst in London. This role focuses on keeping technical systems running smoothly and improving how things work across teams. What You Will Do Analyze operational data to spot trends and areas for improvement Work with other departments to streamline processes and share insights Help develop technical specifications for new projects and initiatives Identify inefficiencies and suggest practical solutions to boost performance Who We’re Looking For Strong attention to detail and a methodical approach to problem-solving Comfortable working with data and drawing clear conclusions Enjoys collaborating with colleagues across different teams Interest in technology and finding ways to make systems more efficient This position is based in London.