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Data Analyst - Collections Team

PlatacardMexico, Serbia
On-site Full-time

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Experience Level

Experience

Qualifications

What Makes You an Ideal Candidate:Over 2 years of professional experience in data analytics, particularly in product analytics, risk analytics, or collections analytics. Proficient in SQL and experienced in managing large datasets. Familiarity with Python or similar analytical tools. Strong analytical and problem-solving capabilities. Ability to navigate ambiguous problems and conduct independent analyses. Experience in effectively communicating insights to business stakeholders. Bonus Skills:Experience in the fintech, lending, or collections analytics sectors. Familiarity with machine learning or predictive modeling techniques. Experience analyzing customer interaction data. Experience with speech-to-text analytics. Experience handling unstructured data (e.g., call transcripts, chat logs, messages).

About the job

Join our innovative Collections team at Platacard as a Data Analyst, where you'll play a crucial role in enhancing collection performance through data-driven insights. In this dynamic position, your primary focus will be on research and data exploration, identifying new avenues to boost recovery rates, streamline customer communication, and enhance collection efficiency. You'll engage with extensive datasets, experiment with new analytical techniques, and collaborate closely with our collections, product, and data teams to transform insights into practical solutions.

Key Challenges You Will Tackle:

  • Conduct in-depth analytical research (R&D) to uncover opportunities for collection performance enhancement.
  • Analyze customer, payment, and operational data to reveal valuable patterns and insights.
  • Formulate hypotheses and validate them through comprehensive data analysis.
  • Identify behavioral signals that can refine collection strategies.
  • Execute detailed analyses to support both operational and strategic decision-making.
  • Develop dashboards and analytical tools to track essential collection metrics.
  • Collaborate closely with collections operations, product teams, and data analysts.
  • Present findings and recommendations to stakeholders effectively.

About Platacard

Platacard is a leading innovator in the financial technology space, focused on enhancing the user experience in digital payment solutions. Our team is dedicated to leveraging data and technology to bring forth transformative solutions in collections and customer engagement.

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