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CX Project Manager with CCaaS Expertise

MiratechSão Paulo
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Proven experience as a Project Manager, preferably in CX or related fields. Strong understanding of CCaaS technologies and their application in customer service. Excellent communication and interpersonal skills to manage stakeholder expectations. Ability to lead and motivate cross-functional teams. Proficient in project management tools and methodologies. Strong analytical and problem-solving skills.

About the job

We are seeking a highly motivated and experienced CX Project Manager with a strong background in Contact Center as a Service (CCaaS) solutions. In this role, you will lead projects aimed at enhancing customer experience and operational efficiency. You will collaborate with cross-functional teams to define project scope, set objectives, and ensure timely delivery.

The ideal candidate will possess a keen understanding of customer service technologies and a proven track record in project management. You will be responsible for driving the successful implementation of CCaaS solutions, analyzing project performance, and making data-driven decisions to optimize processes.

About Miratech

Miratech is a global technology company specializing in delivering innovative solutions that enhance customer experience and operational excellence. Our team is committed to leveraging cutting-edge technology to help businesses thrive in a competitive landscape.

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