companyEurostar International Limited logo

Customer Systems Engineer

Eurostar International LimitedLondon, England, United Kingdom
Hybrid Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Experience

Qualifications

Key Responsibilities:Oversee and optimize customer-facing systems across Eurostar fleets, utilizing performance metrics, customer surveys, and NPS insights to drive continuous improvements. Collaborate with performance, train presentation, and production teams to uphold the customer experience standards expected on Eurostar services. Engage with front-line staff to gather insights into operational needs and support future system requirements or product replacements. Monitor customer feedback and system performance to identify risks, obsolescence issues, and opportunities for enhancement. Lead technical investigations, producing clear engineering documentation, including reports, risk assessments, and business cases. Liaise with suppliers and internal teams to communicate technical issues and ensure effective solutions. Review and interpret engineering drawings and schematics to assist with maintenance and modification tasks. Provide on-site support at continental depots as necessary. Participate in the on-call engineering rota, responding to safety incidents and operational requirements as needed. Requirements:HNC/HND or equivalent qualification in an engineering discipline. A minimum of 5 years’ experience in an operational engineering environment. Specialized knowledge of train customer-facing systems and relevant industry standards (TSIs, NTSNs, NTRs, CSM, etc.). Ability to effectively analyze performance data and implement enhancements.

About the job

EMBARK ON A REWARDING JOURNEY WITH YOUR CAREER

At Eurostar, we are at the forefront of transforming rail travel, operating across five countries and creating new opportunities for travelers. Our trains do more than just connect people; they play a vital role in fostering a greener and more inclusive future. By joining our dedicated team, you'll contribute to an inspiring mission that goes beyond transportation.

We are seeking a talented Customer Systems Engineer to join our Rolling Stock team. In this role, you will be instrumental in enhancing customer-facing systems, ensuring that both front-line staff and our customers receive the tools and experiences they expect and deserve, all delivered in a timely fashion.

This is a permanent position based on-site at our Temple Mills depot in Leyton. A hybrid work arrangement is available, requiring on-site attendance four days a week.

Please note that the application deadline for this role is 5 PM on Tuesday, April 14, 2026. We encourage candidates to apply promptly, as Eurostar reserves the right to reach out to suitable candidates before the deadline and to close the position early if appropriate candidates are identified.

About Eurostar International Limited

Eurostar is a leading high-speed rail service connecting the UK with mainland Europe. Committed to sustainability and enhancing travel experiences, we operate in five countries, offering a unique travel alternative that is both efficient and environmentally friendly.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.