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Customer Support Specialist at Samsara | Remote - Mexico

SamsaraRemote - Mexico
Remote Full-time

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Experience Level

Experience

Qualifications

Qualifications:Proven experience in a customer support role, preferably in a multi-channel contact center. Strong organizational and communication skills. Ability to manage diverse customer requests and provide effective solutions. Familiarity with troubleshooting account issues. A customer-centric mindset with a passion for improving the customer experience.

About the job

Who We Are

Samsara (NYSE: IOT) is at the forefront of the Connected Operations™ Cloud, empowering organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancements. Our mission is to elevate the safety, efficiency, and sustainability of the physical operations that fuel our global economy. Representing over 40% of global GDP, these sectors—including agriculture, construction, field services, transportation, and manufacturing—are the backbone of our world, and we are thrilled to drive their digital transformation at scale.

Joining Samsara means playing a pivotal role in shaping the future of physical operations. You’ll be part of a dynamic team crafting innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a publicly traded company, we offer you the autonomy and resources to make a meaningful impact while building for the long term.

About the Role:

Samsara is seeking motivated and results-oriented Customer Support Specialists who excel in organizational skills and customer service. Your primary objective will be to enhance our rapidly expanding service solutions while delivering an outstanding customer experience. Collaborating with a diverse array of industrial clients—from commercial transportation to oil and gas, and large-scale food producers—you will need to effectively communicate account statuses and manage requests. The ideal candidate will have prior experience in a customer support role within a multi-channel contact center environment. Responsibilities include assisting clients with troubleshooting account issues, providing documentation, and managing escalations through phone, chat, and email.

This is a remote position open to candidates located in Mexico City and the surrounding metropolitan area. Please note that relocation assistance is not available for this role.

About Samsara

Samsara is a leading IoT company focused on transforming physical operations through data-driven insights. Our innovative platform connects various industries, ensuring they can operate more safely, efficiently, and sustainably. We are dedicated to making a significant impact in the sectors that drive our economy.

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