companyEquipmentShare logo

Customer Support Specialist at EquipmentShare | Columbia, MO

EquipmentShareColumbia, MO (Headquarters)
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

To thrive in this role, you should possess a strong commitment to customer service excellence, effective communication skills, and the ability to work well in a team-oriented environment. A background in customer support, preferably in a related industry, is advantageous.

About the job

Join EquipmentShare as a Customer Support Specialist

At EquipmentShare, we are on the lookout for a dedicated Customer Support Specialist to join our team at our corporate headquarters in Columbia, MO. In this key role, you will be instrumental in delivering outstanding service to both our internal and external customers in a dynamic multi-channel environment. Building and nurturing strong relationships with rental markets and T3 customers is vital as you assist in managing support requests across EquipmentShare's operations. Your ability to communicate professionally and deliver timely, accurate support is crucial to the success of this position.

Key Responsibilities

  • Execute job functions in alignment with EquipmentShare’s core vision, mission, and values.
  • Provide top-tier customer service by offering clear answers to inquiries and making appropriate referrals as necessary.
  • Address customer questions via phone, chat, and email with accuracy and professionalism, adhering to established quality and service standards.
  • Develop and maintain professional relationships with both internal teams and external customers.
  • Efficiently manage your time to meet productivity and turnaround expectations.
  • Acquire and maintain comprehensive knowledge of EquipmentShare’s products, services, processes, and core systems to respond effectively to inquiries.
  • Utilize available resources to ensure work is completed with precision and efficiency, meeting established service standards.
  • Adhere to EquipmentShare’s corporate policies, procedures, and comply with all relevant state and federal laws.
  • Enhance your knowledge of the construction industry through active participation in professional development opportunities.
  • Collaborate with team members to achieve departmental and organizational goals.
  • Perform additional duties as assigned.

Why Choose EquipmentShare?

  • Competitive salary.

  • Comprehensive medical, dental, and vision coverage for full-time employees.

  • 401(k) plan with company match.

  • Generous paid time off (PTO) policy.

About EquipmentShare

EquipmentShare is a fast-growing company dedicated to providing innovative equipment solutions to the construction industry. Our mission is to enhance the efficiency and productivity of our customers by delivering superior rental services and cutting-edge technology.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.