Customer Support Specialist at Air Apps | Madrid

About Air Apps Air Apps builds tools to help people plan and manage their resources more effectively. Founded in 2018 in Lisbon, Portugal, the company is developing an AI-powered Personal & Entrepreneurial Resource Planner (PRP). With a strong family-oriented culture and a focus on innovation, Air Apps has reached over 100 million downloads worldwide. The team is committed to advancing AI solutions that make a real difference in daily life. Site Reliability Engineer (SRE) – Madrid This onsite role is based in Madrid. Air Apps offers relocation support for candidates moving to join the team. What You Will Do Design and build systems that are scalable, reliable, and fault-tolerant across cloud platforms. Develop and manage observability tools such as Prometheus, Grafana, Datadog, or ELK for monitoring, logging, and alerting. Automate infrastructure provisioning, deployments, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Improve system performance, scalability, and incident response processes to maximize uptime. Work closely with development and DevOps teams to strengthen system reliability. Lead root cause analysis (RCA) and put preventive measures in place to reduce failures. Maintain high availability by designing and supporting load balancing, failover, and disaster recovery strategies.

Role overview Nexthink is looking for a Senior Site Reliability Engineer in Madrid to help strengthen the reliability and performance of our systems. This role works closely with engineering teams to build and support scalable infrastructure. Automation and process improvement are key parts of the work, all aimed at delivering a smooth user experience.

About Air Apps Air Apps develops AI-powered tools for planning and productivity. Founded in Lisbon in 2018, the company has grown to reach over 100 million downloads worldwide. With offices in Lisbon, San Francisco, and now Madrid, Air Apps remains self-funded and focused on building the world's first AI-driven Personal & Entrepreneurial Resource Planner (PRP). Role Overview: Data Engineer (Onsite in Madrid) The Data Engineer will work onsite at the Madrid office, collaborating with cross-functional teams. This role focuses on analyzing and interpreting data to support business decisions and improve product performance. Relocation support is available for this position. What You Will Do Analyze user behavior, product performance, and business metrics to identify trends and opportunities. Build and maintain interactive dashboards and reports using tools such as Tableau, Looker, Power BI, or Google Data Studio. Collect, clean, and structure large datasets to ensure accuracy and usability. Define and monitor KPIs across marketing, product, and business functions. Use SQL, Python, or R for data extraction, analysis, and manipulation. Work closely with product managers, engineers, and marketing teams to deliver actionable insights. Conduct A/B testing and analyze experiments to guide product improvements. Who We're Looking For Strong analytical skills and a data-driven approach. Experience with data visualization tools (Tableau, Looker, Power BI, or Google Data Studio). Proficiency in SQL, Python, or R. Ability to translate complex data into clear, meaningful insights. This is a fully onsite role based in Madrid, with relocation support available for the right candidate.

About Air Apps Air Apps builds AI-powered tools to help people plan, work, and live more effectively. Founded in 2018 in Lisbon, the company remains self-funded and has reached over 100 million downloads worldwide. Offices are located in Lisbon and San Francisco, with a growing presence in Madrid. What We Do The team is developing the first AI-driven Personal & Entrepreneurial Resource Planner (PRP). The goal: reshape how individuals and entrepreneurs manage their time and resources. Air Apps values long-term thinking and challenges assumptions to create products that make a real difference for users around the globe. React Engineer Role The React Engineer will design and build responsive, accessible user interfaces for web applications. This work involves translating wireframes and prototypes into polished, scalable front-end experiences. Day-to-day collaboration happens with designers, product managers, and backend engineers to ensure a seamless user journey. This posting is part of an early talent search. Air Apps will contact candidates once the official job opening goes live. Location and Work Setup Position is fully onsite at the Madrid office. Close collaboration with cross-functional teams is central to the role. Relocation support is available for those moving to Madrid.

About Air Apps Air Apps builds AI-powered tools that help people plan and manage resources more effectively. Founded in Lisbon, Portugal in 2018 by a family team, the company has grown to serve users worldwide from offices in Lisbon and San Francisco. Air Apps remains self-funded and has reached over 100 million downloads globally. The team is driven by a commitment to challenge conventions and deliver practical AI solutions. Every product aims to empower users and make a tangible difference in daily life. Product Designer Role Overview The Product Designer will focus on creating intuitive, engaging experiences for both mobile (iOS and Android) and web platforms. This role works closely with colleagues in Product Management, Engineering, and User Research to turn complex requirements into designs that put users first. Designers at Air Apps use strong visual and storytelling skills to develop consistent and scalable solutions. Understanding technical constraints and collaborating across teams are key parts of the job, ensuring that products meet the needs of a diverse, global audience. Work Location and Relocation Support This is a fully onsite role based at the Lisbon office. Relocation assistance is available for candidates moving to Lisbon.

About Air Apps Air Apps builds AI-powered tools to help people plan, work, and live more efficiently. Founded in 2018 in Lisbon, the company has grown to offices in Lisbon and San Francisco, remains self-funded, and has reached over 100 million downloads worldwide. The team values long-term vision and challenges standard approaches to create products that make a real difference. Role Overview: Data Analyst The Data Analyst will join the Madrid office onsite, working closely with cross-functional teams. This role focuses on analyzing data to reveal business insights, improve product performance, and support decision-making through clear reporting. Relocation assistance is available for those moving to Madrid. Main Responsibilities Analyze user behavior, product performance, and business metrics to spot trends and identify growth opportunities. Create and maintain interactive dashboards and reports using Tableau, Looker, Power BI, or Google Data Studio. Collect, clean, and organize large datasets to ensure data accuracy and reliability. Define and track KPIs related to marketing, product, and business performance. Use SQL, Python, or R for extracting, analyzing, and manipulating data. Work with product managers, engineers, and marketing teams to deliver actionable insights. Conduct A/B testing and analyze experiments to guide product improvements. What You'll Bring Strong analytical skills and a data-driven approach to problem solving. Experience with data visualization tools (Tableau, Looker, Power BI, or Google Data Studio). Proficiency in SQL, Python, or R. Ability to translate complex data into clear, actionable insights. Work Location This is a fully onsite role based in Madrid. Relocation assistance is available for candidates moving to Madrid.

Company Overview Air Apps builds the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Founded in Lisbon in 2018, the company has grown to San Francisco and now operates globally, with more than 100 million downloads. Air Apps remains self-funded and family-founded, focusing on products that help people plan and manage resources more effectively. Role Overview The Systems Administrator will oversee and optimize Air Apps’ corporate IT infrastructure, user access, and SaaS tools. This role is responsible for device administration, network security, access controls, and day-to-day IT support for colleagues across the organization. The position is based onsite in Madrid, working closely with cross-functional teams. What You Will Do Manage and maintain internal IT systems, including cloud-based solutions and devices Implement and monitor network security measures Control user access and permissions for SaaS tools and company resources Provide IT support to team members as needed Contribute to a secure and productive workplace by applying security best practices What We’re Looking For Technical experience with IT systems and cloud solutions Understanding of security best practices in a corporate environment Ability to support and scale internal operations Location and Relocation This is a fully onsite role at our Madrid office Relocation assistance is available for candidates moving to Madrid

About Air Apps Air Apps develops AI-powered tools that help people and entrepreneurs plan and organize their lives. Founded in Lisbon, Portugal in 2018, the company remains self-funded and operates from Lisbon and San Francisco. Its flagship product, the Personal & Entrepreneurial Resource Planner (PRP), has reached over 100 million downloads worldwide. The team is committed to building technology that improves productivity and daily life. Air Apps values creative thinkers who want to shape how individuals manage resources and plan for the future. Role Overview: Financial Analyst The Financial Analyst joins a collaborative finance team, supporting data-driven decisions throughout the organization. This position suits early-career finance professionals eager to grow in a tech-focused company. The analyst works closely with senior finance staff and teams across departments. The role covers a range of core finance tasks, from maintaining accounting records to supporting financial reporting and process improvements. The position is fully onsite in the Lisbon office, with relocation support available. Key Responsibilities Assist with month-end closing and related reporting tasks. Prepare regular and ad-hoc financial reports for business decisions. Maintain accounting records, manage bank transactions, and help with tax compliance. Collaborate with Product, Marketing, and Operations to align financial insights with business needs. Help review and reconcile expense reports, bank statements, accounts receivable, and accounts payable. Support cash flow tracking and cost analysis projects. Contribute to improving and automating finance processes and tools, including ERP and expense management systems. Location This is a fully onsite role based in Lisbon. Air Apps offers relocation assistance for candidates moving to the city.

Who You Are:You are a dedicated and customer-oriented developer who thrives on enhancing user experiences through data-driven solutions. Your enthusiasm for diagnosing and resolving production challenges drives you to proactively identify and eliminate issues.Your expertise encompasses cloud technologies, automation, infrastructure as code, networking, and microservices. You possess strong programming skills in Python, Java, or Go, with a keen desire to expand your knowledge further.You demonstrate a solid understanding of software engineering principles throughout the software development lifecycle, including coding standards, code reviews, security protocols, source control, build processes, automated testing, deployment, monitoring, chaos engineering, and self-healing operations. You are proficient with tools and technologies such as CloudFormation, Terraform, New Relic, AWS Lambda, Serverless architecture, Elasticsearch, Docker, Kubernetes, Spark, Flink, Jenkins, GitHub, Artifactory, and Jira.Your strong analytical and problem-solving skills, combined with effective verbal and written communication, enable you to lead production incident responses and postmortems successfully.What to Expect as a Member of the SRE Team at WatchGuard:The SRE team at WatchGuard is responsible for ensuring the reliability and security of our production cloud environments, collaborating closely with application development teams to deliver exceptional customer experiences. As you familiarize yourself with our systems, your responsibilities will include:Collaborating with development teams to ensure seamless production operations and managing large-scale event responses.Establishing operational and security policies, standards, and processes for development teams.Assisting development teams in defining, monitoring, and achieving their service level agreements through well-defined service level indicators and objectives.A Typical Day in the Life of a Site Reliability Developer on the SRE Team at WatchGuard:As a Site Reliability Developer at WatchGuard, your daily activities might involve:Working collaboratively with application teams in production environments across AWS, Azure, and hybrid cloud infrastructures to ensure effective monitoring, security, reliability, automation, and support.Promoting a culture of operational excellence through simplification, automation, analysis, and process evolution.Advocating for security and operational best practices to establish your reputation as a cloud expert among our diverse global development teams.Striving for the best possible customer experience, even during challenges, by actively participating in incident management and resolution efforts.

About Air Apps Air Apps is a family-owned company founded in 2018 in Lisbon, Portugal. The team focuses on building AI-powered solutions for personal and entrepreneurial resource planning. With over 100 million downloads, offices in Lisbon and San Francisco, and a commitment to innovation, Air Apps aims to improve how people plan, work, and live. Role Overview The Quality Assurance Analyst plays a key role in maintaining the quality, reliability, and usability of Air Apps’ web and mobile products. This is a fully onsite position based in Madrid, working closely with product managers, developers, and designers. Relocation support is available for those moving to Madrid. This role suits someone who enjoys structured testing, values clear documentation, and collaborates well with others to improve product quality. What You Will Do Run smoke and regression tests to confirm that new releases and feature updates meet quality standards. Carry out manual test cases for both web and mobile applications. Identify, document, and report bugs with accuracy. Support bug triage by coordinating with developers and product teams. Use test management tools such as TestRail, Zephyr, or Xray to organize and track test cases. Log issues and monitor progress using project management tools like Jira or Asana. Check application functionality across different browsers and mobile devices. Use basic browser developer tools to inspect elements and troubleshoot issues. Help improve QA processes and documentation standards. Location and Work Setting This position is fully onsite in Madrid. The team works together in person in a collaborative, energetic setting. Relocation support is provided.

About Air Apps Air Apps began as a family-founded company in Lisbon in 2018 and has grown to operate in both Lisbon and San Francisco. The team builds the AI-powered Personal & Entrepreneurial Resource Planner (PRP), aiming to change how people manage resources. Air Apps remains self-funded and has reached over 100 million downloads worldwide. Role Overview: Lead Software Architect The Lead Software Architect will define and oversee the system architecture for Air Apps’ AI-driven platform. This role involves collaborating with engineers, product managers, and stakeholders to design solutions that are scalable, secure, and high-performing. The architect will help guide technology choices, evaluate new tools and frameworks, and set standards for software design, cloud infrastructure, and system integration. Key Responsibilities Shape and manage the overall architecture for Air Apps’ platform Work closely with cross-functional teams to deliver solutions aligned with business goals Assess and recommend new technologies, frameworks, and best practices Ensure security, scalability, and performance across systems Contribute to technology strategy and decision-making Work Location and Relocation This is a fully onsite role based in Madrid Relocation support is available for candidates moving to Madrid Join Air Apps to help shape products that empower people worldwide and contribute to a collaborative, creative culture focused on innovation.

Greetings! We are Fever, the leading technology platform for culture and live entertainment globally. Our mission? To make culture and entertainment accessible to all. Leveraging our proprietary technology and data-driven insights, we are transforming the way individuals engage with live events. Each month, our platform captivates over 300 million people across more than 40 countries, enabling them to discover extraordinary experiences while empowering event creators to scale, innovate, and connect with new audiences. Our achievements? We've partnered with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, presented award-winning experiences internationally, and received backing from top global investors! Quite impressive, isn't it?To fulfill our mission, we seek proactive individuals with a hands-on approach, excited to influence the future of entertainment! Are you ready to be part of this journey? ROLE OVERVIEW The Experience Site Manager will oversee the complete management of our experience site in Madrid, showcasing unique events within a single venue. You will be the business leader responsible for ensuring exceptional operational efficiency, outstanding customer service, and financial viability. Located in Madrid, you will collaborate with the local Management Team and report directly to the Fever Originals Local Team. You will lead daily operational decisions and drive continuous budget and operational enhancements. Additionally, you will work on strengthening the brand within the local community through partnerships and private events. This position demands an action-oriented individual who is ready to take ownership of the site while adhering to the policies and procedures established by our Corporate Team and Production Partners. VIRTUAL REALITY EXPERIENCES Our VR experiences offer a chance to step back in time and explore scenes from history, uncovering hidden parts of the world or lost civilizations. Visitors equipped with virtual reality headsets will embark on a journey into a unique universe that is both enriching and entertaining.

At Groupon, we are a dynamic marketplace dedicated to connecting customers with unique local experiences and services. With over a million merchant partners worldwide, we empower local businesses to thrive in a landscape often dominated by e-commerce giants. Our commitment is to enhance local economies through performance-driven partnerships.We are undergoing a transformative journey that emphasizes results and innovation. Despite our global presence with thousands of employees, we foster a culture that encourages creativity, rewards boldness, and celebrates achievements. Here, your contributions can lead to immediate impact, blending the advantages of a large corporation with the autonomy typically found in smaller companies.We invite you to join our Marketing Engineering team as a Senior Systems Engineer (SRE III). In this pivotal role, you will design, implement, and manage robust email infrastructure and automation systems.Your expertise will be essential in developing email delivery platforms, system infrastructure, and automation pipelines that facilitate extensive customer communications. Collaborating with engineering and platform teams, you will ensure our systems are secure, highly available, and user-friendly.This position is perfect for individuals with a passion for infrastructure, a solid foundation in email systems and Linux, and a commitment to reliability, automation, and operational excellence.

Role overview airapps seeks an App Store Optimization Specialist to join the team in Madrid. The focus of this position is to boost the visibility and conversion rates of mobile apps across app stores by applying established optimization methods. What you will do Review app performance data to spot trends and areas for improvement Perform keyword research to guide updates to app metadata and content Collaborate with marketing teams to put ASO strategies into action and fine-tune them over time Help increase organic downloads and support efforts to raise user engagement Location This role is located in Madrid.

About Air Apps Air Apps builds AI-powered planning tools for individuals and entrepreneurs. Founded in Lisbon in 2018, the company has grown to offices in Lisbon and San Francisco and reached over 100 million downloads worldwide. As a self-funded, family-founded business, Air Apps focuses on long-term impact and practical solutions that help people manage resources and plan more effectively. QA Automation Engineer – Madrid (Onsite) The QA Automation Engineer will play a key role in developing and maintaining automated testing frameworks and regression test suites. This work helps ensure the quality, stability, and performance of Air Apps’ products across both web and mobile platforms. Collaboration is central to the role. The QA Automation Engineer will work closely with developers, product managers, and other QA professionals to design and implement automated testing strategies, increase test coverage, and improve the efficiency of the testing process. What You Will Do Develop and maintain automated test frameworks and regression suites Work with cross-functional teams to implement effective automated testing strategies Enhance test coverage and improve testing efficiency for web and mobile applications Help ensure the stability, performance, and reliability of Air Apps’ products Work Location and Relocation Support This is a fully onsite position in the Madrid office Relocation assistance is available for qualified candidates

Join our dynamic team at doco1 as an Air Catering Preparer. In this role, you will play a crucial part in ensuring that our clients' in-flight catering needs are met with precision and excellence. You will be responsible for preparing meals, packaging, and ensuring that all items meet our high-quality standards. This position offers an exciting opportunity to work in a fast-paced environment while contributing to an essential aspect of the aviation experience.

About Air Apps Air Apps began in Lisbon, Portugal in 2018 as a family-founded company focused on helping individuals and entrepreneurs manage their resources more effectively. Today, the team is building what it calls the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). The company is self-funded, with over 100 million downloads worldwide, and offices in both Lisbon and San Francisco. Air Apps values challenging assumptions and pushing the boundaries of AI to deliver solutions that make a difference. The team is committed to creating products that empower users around the globe. Senior iOS Engineer Role The Senior iOS Engineer will play a central role in developing and maintaining iOS applications for Air Apps. This includes working closely with designers, product managers, and other engineers to deliver new features and improve existing ones. The goal is to ensure the apps perform reliably and offer a strong user experience. Expertise in Swift and up-to-date iOS development practices is important for this position, as is a track record of building high-quality apps for the App Store. Location and Collaboration This role is fully onsite at Air Apps’ Lisbon office. The company supports relocation for the right candidate, making it possible to join the team in person and work closely with colleagues from different backgrounds.

Role overview SGS is seeking a DevOps Engineer to join the team in Madrid. The main focus of this role is to enhance continuous integration and deployment processes, aiming to make software delivery more reliable and efficient. What you will do Collaborate with colleagues from various departments to help achieve project objectives Automate tasks and processes to improve workflow efficiency Implement and maintain best practices for managing cloud infrastructure Who we’re looking for Engineers who enjoy solving problems and have a genuine interest in technology Team players who like working together and contributing to the success of projects This position is located in Madrid.

Join Aircall, a unicorn and AI-driven customer communications platform, trusted by over 22,000 companies globally to enhance revenue, resolve issues swiftly, and expand customer-facing teams. We are revolutionizing customer communications by integrating voice, SMS, WhatsApp, and AI into a cohesive workspace.Our drive stems from a straightforward principle: empower teams to work smarter, not harder. Our AI Voice Agent automates routine calls, AI Assist simplifies post-call tasks, and AI Assist Pro offers real-time guidance, enabling individuals to excel in their roles. The outcome? Increased revenue, expedited resolutions, and teams that scale with assurance.Headquartered in Paris with a robust North American base in Seattle, Aircall also has teams in Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We pride ourselves on building a product that delights customers and a rapidly growing business, supported by top-tier investors and propelled by swift AI advancements across various product lines.At Aircall, you will become part of a dynamic company. We are ambitious, product-focused, and execution-oriented, fostering visible impact, rapid decision-making, and authentic growth.Our Work Culture at Aircall: We prioritize customer satisfaction, leverage data, and strive for meaningful outcomes. We cherish ownership, ongoing learning, and thoughtful speed. If you thrive in a collaborative, fast-paced atmosphere where trust and impact are paramount, you'll feel right at home.We are in search of an enthusiastic and dedicated Staff Engineer to join our expanding engineering team and serve as a technical leader across various engineering groups.In this role as a Staff Engineer, you will drive influence across teams and domains, lead the delivery of solutions on cross-functional and strategic projects, and act as a technical leader within the engineering organization. You will uphold quality standards and promote the adoption of best practices in architecture, security, and DevOps.Quality, excellence, and agility are the cornerstones of our delivery processes, and you will help elevate these standards. Proficient in NodeJS and Typescript back-end stacks, tailored to each requirement, you will always ensure optimal hosting solutions.