Customer Support Specialist at Air Apps | Madrid

Air Apps, founded in Lisbon in 2018, builds AI-powered planning tools for individuals and entrepreneurs. Now with offices in San Francisco and Madrid, the company has reached over 100 million downloads. Air Apps stays self-funded and aims to improve how people organize and manage their resources through technology. This is a fully onsite position in Madrid. Relocation support is available. Role overview The Customer Support Specialist acts as the main contact for users of Air Apps’ iOS products. This role connects customer feedback with product and operational changes, working closely with engineering and marketing teams. The focus is on ensuring a positive experience for users and helping shape product strategies based on real feedback. Monitoring customer satisfaction and analyzing trends in user feedback are key parts of the job. The specialist helps identify and address areas for improvement in the user journey. What you will do Support customers around the world through Zendesk, social media, and other channels. Communicate with users in a friendly, professional manner that represents Air Apps’ values. Troubleshoot and resolve technical issues in iOS applications, identifying root causes and providing effective solutions. Document and escalate bugs or product issues, offering clear recommendations for resolution. Prepare and update reports on customer satisfaction and user experience metrics. Analyze recurring issues and trends to help guide improvements in product and customer experience.

About Air Apps Air Apps builds AI-powered tools that help people plan and manage resources more effectively. Founded in Lisbon, Portugal in 2018 by a family team, the company has grown to serve users worldwide from offices in Lisbon and San Francisco. Air Apps remains self-funded and has reached over 100 million downloads globally. The team is driven by a commitment to challenge conventions and deliver practical AI solutions. Every product aims to empower users and make a tangible difference in daily life. Product Designer Role Overview The Product Designer will focus on creating intuitive, engaging experiences for both mobile (iOS and Android) and web platforms. This role works closely with colleagues in Product Management, Engineering, and User Research to turn complex requirements into designs that put users first. Designers at Air Apps use strong visual and storytelling skills to develop consistent and scalable solutions. Understanding technical constraints and collaborating across teams are key parts of the job, ensuring that products meet the needs of a diverse, global audience. Work Location and Relocation Support This is a fully onsite role based at the Lisbon office. Relocation assistance is available for candidates moving to Lisbon.

About Air Apps Air Apps builds AI-powered tools to help people plan, work, and live more efficiently. Founded in 2018 in Lisbon, the company has grown to offices in Lisbon and San Francisco, remains self-funded, and has reached over 100 million downloads worldwide. The team values long-term vision and challenges standard approaches to create products that make a real difference. Role Overview: Data Analyst The Data Analyst will join the Madrid office onsite, working closely with cross-functional teams. This role focuses on analyzing data to reveal business insights, improve product performance, and support decision-making through clear reporting. Relocation assistance is available for those moving to Madrid. Main Responsibilities Analyze user behavior, product performance, and business metrics to spot trends and identify growth opportunities. Create and maintain interactive dashboards and reports using Tableau, Looker, Power BI, or Google Data Studio. Collect, clean, and organize large datasets to ensure data accuracy and reliability. Define and track KPIs related to marketing, product, and business performance. Use SQL, Python, or R for extracting, analyzing, and manipulating data. Work with product managers, engineers, and marketing teams to deliver actionable insights. Conduct A/B testing and analyze experiments to guide product improvements. What You'll Bring Strong analytical skills and a data-driven approach to problem solving. Experience with data visualization tools (Tableau, Looker, Power BI, or Google Data Studio). Proficiency in SQL, Python, or R. Ability to translate complex data into clear, actionable insights. Work Location This is a fully onsite role based in Madrid. Relocation assistance is available for candidates moving to Madrid.

About Air Apps Air Apps develops AI-powered tools for planning and productivity. Founded in Lisbon in 2018, the company has grown to reach over 100 million downloads worldwide. With offices in Lisbon, San Francisco, and now Madrid, Air Apps remains self-funded and focused on building the world's first AI-driven Personal & Entrepreneurial Resource Planner (PRP). Role Overview: Data Engineer (Onsite in Madrid) The Data Engineer will work onsite at the Madrid office, collaborating with cross-functional teams. This role focuses on analyzing and interpreting data to support business decisions and improve product performance. Relocation support is available for this position. What You Will Do Analyze user behavior, product performance, and business metrics to identify trends and opportunities. Build and maintain interactive dashboards and reports using tools such as Tableau, Looker, Power BI, or Google Data Studio. Collect, clean, and structure large datasets to ensure accuracy and usability. Define and monitor KPIs across marketing, product, and business functions. Use SQL, Python, or R for data extraction, analysis, and manipulation. Work closely with product managers, engineers, and marketing teams to deliver actionable insights. Conduct A/B testing and analyze experiments to guide product improvements. Who We're Looking For Strong analytical skills and a data-driven approach. Experience with data visualization tools (Tableau, Looker, Power BI, or Google Data Studio). Proficiency in SQL, Python, or R. Ability to translate complex data into clear, meaningful insights. This is a fully onsite role based in Madrid, with relocation support available for the right candidate.

Company Overview Air Apps builds the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Founded in Lisbon in 2018, the company has grown to San Francisco and now operates globally, with more than 100 million downloads. Air Apps remains self-funded and family-founded, focusing on products that help people plan and manage resources more effectively. Role Overview The Systems Administrator will oversee and optimize Air Apps’ corporate IT infrastructure, user access, and SaaS tools. This role is responsible for device administration, network security, access controls, and day-to-day IT support for colleagues across the organization. The position is based onsite in Madrid, working closely with cross-functional teams. What You Will Do Manage and maintain internal IT systems, including cloud-based solutions and devices Implement and monitor network security measures Control user access and permissions for SaaS tools and company resources Provide IT support to team members as needed Contribute to a secure and productive workplace by applying security best practices What We’re Looking For Technical experience with IT systems and cloud solutions Understanding of security best practices in a corporate environment Ability to support and scale internal operations Location and Relocation This is a fully onsite role at our Madrid office Relocation assistance is available for candidates moving to Madrid

About Air Apps Air Apps develops AI-powered tools that help people and entrepreneurs plan and organize their lives. Founded in Lisbon, Portugal in 2018, the company remains self-funded and operates from Lisbon and San Francisco. Its flagship product, the Personal & Entrepreneurial Resource Planner (PRP), has reached over 100 million downloads worldwide. The team is committed to building technology that improves productivity and daily life. Air Apps values creative thinkers who want to shape how individuals manage resources and plan for the future. Role Overview: Financial Analyst The Financial Analyst joins a collaborative finance team, supporting data-driven decisions throughout the organization. This position suits early-career finance professionals eager to grow in a tech-focused company. The analyst works closely with senior finance staff and teams across departments. The role covers a range of core finance tasks, from maintaining accounting records to supporting financial reporting and process improvements. The position is fully onsite in the Lisbon office, with relocation support available. Key Responsibilities Assist with month-end closing and related reporting tasks. Prepare regular and ad-hoc financial reports for business decisions. Maintain accounting records, manage bank transactions, and help with tax compliance. Collaborate with Product, Marketing, and Operations to align financial insights with business needs. Help review and reconcile expense reports, bank statements, accounts receivable, and accounts payable. Support cash flow tracking and cost analysis projects. Contribute to improving and automating finance processes and tools, including ERP and expense management systems. Location This is a fully onsite role based in Lisbon. Air Apps offers relocation assistance for candidates moving to the city.

About Air Apps Air Apps builds AI-powered tools to help people plan, work, and live more effectively. Founded in 2018 in Lisbon, the company remains self-funded and has reached over 100 million downloads worldwide. Offices are located in Lisbon and San Francisco, with a growing presence in Madrid. What We Do The team is developing the first AI-driven Personal & Entrepreneurial Resource Planner (PRP). The goal: reshape how individuals and entrepreneurs manage their time and resources. Air Apps values long-term thinking and challenges assumptions to create products that make a real difference for users around the globe. React Engineer Role The React Engineer will design and build responsive, accessible user interfaces for web applications. This work involves translating wireframes and prototypes into polished, scalable front-end experiences. Day-to-day collaboration happens with designers, product managers, and backend engineers to ensure a seamless user journey. This posting is part of an early talent search. Air Apps will contact candidates once the official job opening goes live. Location and Work Setup Position is fully onsite at the Madrid office. Close collaboration with cross-functional teams is central to the role. Relocation support is available for those moving to Madrid.

About Air Apps Air Apps is a family-owned company founded in 2018 in Lisbon, Portugal. The team focuses on building AI-powered solutions for personal and entrepreneurial resource planning. With over 100 million downloads, offices in Lisbon and San Francisco, and a commitment to innovation, Air Apps aims to improve how people plan, work, and live. Role Overview The Quality Assurance Analyst plays a key role in maintaining the quality, reliability, and usability of Air Apps’ web and mobile products. This is a fully onsite position based in Madrid, working closely with product managers, developers, and designers. Relocation support is available for those moving to Madrid. This role suits someone who enjoys structured testing, values clear documentation, and collaborates well with others to improve product quality. What You Will Do Run smoke and regression tests to confirm that new releases and feature updates meet quality standards. Carry out manual test cases for both web and mobile applications. Identify, document, and report bugs with accuracy. Support bug triage by coordinating with developers and product teams. Use test management tools such as TestRail, Zephyr, or Xray to organize and track test cases. Log issues and monitor progress using project management tools like Jira or Asana. Check application functionality across different browsers and mobile devices. Use basic browser developer tools to inspect elements and troubleshoot issues. Help improve QA processes and documentation standards. Location and Work Setting This position is fully onsite in Madrid. The team works together in person in a collaborative, energetic setting. Relocation support is provided.

About Air Apps Air Apps builds tools to help people plan and manage their resources more effectively. Founded in 2018 in Lisbon, Portugal, the company is developing an AI-powered Personal & Entrepreneurial Resource Planner (PRP). With a strong family-oriented culture and a focus on innovation, Air Apps has reached over 100 million downloads worldwide. The team is committed to advancing AI solutions that make a real difference in daily life. Site Reliability Engineer (SRE) – Madrid This onsite role is based in Madrid. Air Apps offers relocation support for candidates moving to join the team. What You Will Do Design and build systems that are scalable, reliable, and fault-tolerant across cloud platforms. Develop and manage observability tools such as Prometheus, Grafana, Datadog, or ELK for monitoring, logging, and alerting. Automate infrastructure provisioning, deployments, and incident response using Infrastructure as Code (IaC) tools like Terraform or CloudFormation. Improve system performance, scalability, and incident response processes to maximize uptime. Work closely with development and DevOps teams to strengthen system reliability. Lead root cause analysis (RCA) and put preventive measures in place to reduce failures. Maintain high availability by designing and supporting load balancing, failover, and disaster recovery strategies.

Role overview airapps seeks an App Store Optimization Specialist to join the team in Madrid. The focus of this position is to boost the visibility and conversion rates of mobile apps across app stores by applying established optimization methods. What you will do Review app performance data to spot trends and areas for improvement Perform keyword research to guide updates to app metadata and content Collaborate with marketing teams to put ASO strategies into action and fine-tune them over time Help increase organic downloads and support efforts to raise user engagement Location This role is located in Madrid.

About Air Apps Air Apps began as a family-founded company in Lisbon in 2018 and has grown to operate in both Lisbon and San Francisco. The team builds the AI-powered Personal & Entrepreneurial Resource Planner (PRP), aiming to change how people manage resources. Air Apps remains self-funded and has reached over 100 million downloads worldwide. Role Overview: Lead Software Architect The Lead Software Architect will define and oversee the system architecture for Air Apps’ AI-driven platform. This role involves collaborating with engineers, product managers, and stakeholders to design solutions that are scalable, secure, and high-performing. The architect will help guide technology choices, evaluate new tools and frameworks, and set standards for software design, cloud infrastructure, and system integration. Key Responsibilities Shape and manage the overall architecture for Air Apps’ platform Work closely with cross-functional teams to deliver solutions aligned with business goals Assess and recommend new technologies, frameworks, and best practices Ensure security, scalability, and performance across systems Contribute to technology strategy and decision-making Work Location and Relocation This is a fully onsite role based in Madrid Relocation support is available for candidates moving to Madrid Join Air Apps to help shape products that empower people worldwide and contribute to a collaborative, creative culture focused on innovation.

Join Convera as a Senior Customer Implementation Specialist in our Rome or Madrid office (hybrid work environment).In this pivotal role, you will take charge of the implementation process for intricate customer engagements, delivering high-level technical expertise and project management. You will manage critical projects, mentor junior staff, and actively participate in refining our implementation methodologies. The ideal candidate will possess extensive experience in customer implementations, exceptional problem-solving abilities, and a passion for customer interaction.Your responsibilities will include:Leading comprehensive implementations for large or complex customer projects, ensuring successful deployment and user adoption.Serving as a trusted advisor, assisting clients with the technical and operational aspects of implementation.Mentoring junior implementation specialists, offering guidance and support when required.Crafting detailed project plans, including timelines, resource allocation, and risk management strategies.Troubleshooting and resolving complex technical issues during implementation, escalating to engineering teams as needed.Collaborating with cross-functional teams to meet customer-specific requirements and ensure alignment with product capabilities.Continuously assessing and enhancing implementation processes for improved efficiency and client satisfaction.Providing feedback to Product and Engineering teams based on insights gained from customer implementations.

Join our dynamic team at Speexx as a Sales Support Specialist. In this role, you will play a crucial part in supporting our sales team, ensuring the smooth execution of processes and enhancing customer satisfaction. You will collaborate closely with various departments to deliver exceptional service and help drive our sales success.

About Air Apps Air Apps builds AI-powered tools designed to help people and entrepreneurs organize their lives and work. Founded as a family company in Lisbon, Portugal in 2018, Air Apps has grown to include offices in Madrid and San Francisco. The team remains self-funded and has reached over 100 million downloads worldwide. Air Apps focuses on long-term growth and is always looking for new ways to improve how people plan and manage their resources. The company values creative input and encourages challenging traditional approaches to problem-solving. Team members play a direct role in shaping products that support users around the globe. Air Apps is on a mission to change how individuals and businesses approach resource management, aiming to make a positive difference in daily life.

Welcome to Fever! We are the global frontrunner in technology for culture and live entertainment.Our goal? To make culture and entertainment accessible to everyone. Through our innovative technology and data-driven strategies, we are transforming how audiences interact with live events. Every month, over 300 million individuals in more than 40 countries are inspired by our platform to discover remarkable experiences. We also empower event organizers with our technology and insights, enabling them to scale, innovate, and engage new audiences.Our achievements speak for themselves: partnerships with industry giants such as Netflix, F.C. Barcelona, and Primavera Sound, alongside a portfolio of internationally acclaimed experiences, supported by esteemed global investors. Quite impressive, right? To continue our mission, we seek proactive individuals with a hands-on approach who are excited to help shape the future of entertainment!Are you ready to immerse yourself in this experience?About the RoleWe are in search of an IT Support Specialist for our Madrid team to assist our employees globally. Your responsibilities will include:Service Desk & Helpdesk: Setting up laptops for new hires and providing onsite and remote support for our employees worldwide, on both Windows and macOS systems.Designing and refining our IT environment, including automating processes where possible.Creating onboarding and IT materials for new employees.Managing our Google systems and licenses.

Join our dynamic team at Bursonglobalcareers as a Paid Specialist in Madrid! This is an exciting opportunity for individuals passionate about enhancing their skills in a vibrant work environment. As a Paid Specialist, you will be responsible for supporting various projects, collaborating with team members, and contributing to our mission of delivering exceptional results for our clients.

Join our dynamic team at MSX International as a Network Support Specialist, where your Italian language skills will be invaluable. In this role, you will assist in troubleshooting network issues, providing excellent customer support, and ensuring the seamless operation of network systems.

Join our dynamic team at MSX International as a Customer Service Representative specializing in Swedish. In this role, you will be the primary point of contact for our customers, providing exceptional support and assistance. You will engage with clients, resolve inquiries, and ensure a positive experience.

About Air Apps Air Apps is a family-founded company focused on building the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Since launching in Lisbon in 2018, we have grown to offices in both Lisbon and San Francisco and reached over 100 million downloads worldwide, all while remaining self-funded. Our team is committed to long-term growth and continuous innovation, developing AI-driven solutions that help individuals plan, work, and live more effectively. Role Overview: User Acquisition Specialist Air Apps is looking for a User Acquisition Specialist (Performance Marketing) to drive user growth through a mix of paid, organic, and partnership channels. This role is fully onsite in our Lisbon office. Collaboration with cross-functional teams is central to the work, and we offer support for relocation. What You Will Do Strategic Planning: Develop and execute user acquisition strategies across paid search, social media ads, display, influencer marketing, and referral programs. Campaign Management: Set up, monitor, and optimize advertising campaigns to maximize ROI, including managing budgets, bids, and targeting. Analytics & Reporting: Track performance metrics such as CPI, CPA, and LTV using analytics and attribution tools. Share actionable insights with stakeholders. Experimentation: Test new channels, creative concepts, and messages to find new growth opportunities. Cross-Functional Collaboration: Work closely with Product, Analytics, and Creative teams to align acquisition efforts with product launches, feature updates, and seasonal campaigns. Location and Relocation This position is based onsite in Lisbon. Air Apps will assist with relocation for the right candidate.

Are you a native German speaker looking to advance your career in the financial sector? Join one of the most esteemed financial institutions!Your primary role will be to deliver exceptional customer service in both German and English via phone and email, assisting clients with their inquiries.Key Responsibilities: Respond to customer inquiries through phone, email, chat, and social media in both German and English. Provide precise and relevant information about the company's products, services, orders, and policies. Efficiently resolve customer issues to ensure a positive experience and high satisfaction levels. Document all customer interactions in the CRM system, maintaining accurate and up-to-date records. Escalate complex issues to the appropriate department or supervisor when necessary. Follow up with customers to confirm that their concerns have been addressed.