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Customer Support Specialist at Air Apps | London

Air AppsLondon Metropolitain Area
On-site Full-time

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Experience Level

Experience

Qualifications

QualificationsWe are seeking a passionate Customer Support Specialist who embodies excellent communication skills and a commitment to customer satisfaction. The ideal candidate will have experience in providing support in a tech environment, possessing the ability to analyze issues and provide insights to improve our products.

About the job

Air Apps develops an AI-powered Personal & Entrepreneurial Resource Planner (PRP) that helps users organize and manage resources. Founded in Lisbon in 2018, the company has reached over 100 million downloads and operates independently without outside funding. Offices are based in Lisbon and San Francisco.

The team is dedicated to supporting individuals and entrepreneurs in working more efficiently and improving daily routines. AI-driven solutions are at the core of making resource planning smarter for users worldwide.

Role overview

The Customer Support Specialist position is a fully onsite role based in the Lisbon office. Although the hiring region is listed as the London Metropolitan Area, candidates must be willing to relocate to Lisbon. Relocation assistance is available for the right person.

This role involves collaborating with multiple teams across Air Apps to support users and contribute to ongoing improvements. The position focuses on providing direct assistance to customers, helping resolve issues, and sharing feedback to enhance the product.

About Air Apps

Air Apps is at the forefront of AI-driven resource management solutions. Our mission is to enhance how people plan, work, and live through innovative technology. With a strong focus on user experience, we strive to deliver exceptional value to our global customer base.

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