Customer Support Representative

Athens Technology Center is on the lookout for a talented IT Support Engineer to join our dynamic team in Athens.About UsAthens Technology Center (ATC) is a leading Information Technology company dedicated to delivering tailored solutions and services across various sectors, including Media, Banking, Retail, Utilities, and Public Sector Organizations. As a full-service software development firm, we leverage cutting-edge design principles and the latest advancements in data science, machine learning, cloud computing, and mobile and desktop technologies. Our commitment to quality ensures we provide exceptional software solutions for prestigious clients and global leaders while continuously pushing the boundaries of research and innovation.Position OverviewWe are currently expanding our team and are seeking an IT Support Engineer who will be situated at one of our client's locations in Athens. This role involves providing comprehensive day-to-day technical support to our client's staff. The selected candidate will be an official employee of Athens Technology Center (ATC) and will report directly to our organization.Key ResponsibilitiesInstall and configure computer hardware, software, and peripherals.Maintain workstations, networks, and peripheral devices.Set up user accounts and workstations.Deliver technical support and troubleshoot issues for end-users via phone, email, or in-person.Collaborate with other IT teams, vendors, and stakeholders to implement new projects and resolve complex challenges.Develop and update technical documentation, user manuals, and training materials.QualificationsDegree in Information Technology or a related field.A minimum of 2 years of relevant experience in IT support or a similar role.Strong knowledge of Windows operating systems and Microsoft Office applications.Experience in Windows Server administration and Active Directory.Solid understanding of networking principles.Excellent verbal and written communication skills in English.Familiarity with reporting tools and ticketing systems.Personal AttributesExceptional communication skills with the ability to explain technical concepts to non-technical users.Strong interpersonal skills and a collaborative mindset.A team-oriented approach to problem-solving.BenefitsAttractive salary package.Comprehensive private health coverage.Opportunities to gain experience and knowledge across diverse scientific fields.Tailored training programs and access to state-of-the-art skills.A friendly, engaging, and creative work environment.If you are looking for a company that values your ideas and supports your professional growth, we invite you to apply!

gek-terna is seeking an ICT Help Desk Support Engineer in Athens, Attica. This position centers on supporting users and maintaining reliable IT systems throughout the organization. Main responsibilities Troubleshoot technical issues related to hardware and software. Assist users with IT inquiries and requests. Help ensure the smooth operation of company IT systems. What this role involves This role focuses on providing prompt and effective support to colleagues, addressing a range of technical problems as they arise. The ICT Help Desk Support Engineer works closely with users to resolve issues and keep daily operations running smoothly.

Με πάνω από 40 χρόνια επιτυχούς πορείας στον τομέα της υγείας, ο Όμιλος εταιρειών Βιοιατρική είναι ο κορυφαίος πάροχος υπηρεσιών Πρωτοβάθμιας Φροντίδας στην Ελλάδα. Δεσμευόμαστε στην ιατρική και ψηφιακή τεχνολογία, προωθώντας την υγεία και την επιστήμη, προσφέροντας παράλληλα ευκαιρίες απασχόλησης σε εξειδικευμένο προσωπικό.Στη Βιοιατρική, οι άνθρωποί μας είναι η «καρδιά» του οργανισμού μας, υποστηρίζοντας το όραμά μας για φροντίδα και βελτίωση της ποιότητας ζωής των ανθρώπων. Με τις αξίες μας - Ενσυναίσθηση, Αριστεία, Όραμα & Υπευθυνότητα, δημιουργούμε ένα περιβάλλον που προάγει τη διαφορετικότητα και την συμπερίληψη και αναπτύσσει τις ικανότητες του προσωπικού μας.Αυτή τη στιγμή αναζητούμε έναν IT Service Desk – End User Support EngineerΟ ρόλος αναφέρεται στον IT Service Desk Supervisor.Σκοπός ΘέσηςΠαροχή υποστήριξης στους τελικούς χρήστες, εξασφαλίζοντας την ομαλή λειτουργία των τεχνολογικών υποδομών και την επίλυση τεχνικών προβλημάτων.Κύρια Καθήκοντα/ΑρμοδιότητεςΛήψη & Διαχείριση αιτημάτων υποστήριξης χρηστών.Τηλεφωνική & remote υποστήριξη σε IT & τηλεπικοινωνιακό εξοπλισμό.Επίλυση προβλημάτων σε Windows 10, Office 365, εφαρμογές, ios/android, κ.λ.π.

Join our dynamic team at METRO AEBE, one of Greece's leading employers with over 11,300 dedicated professionals. Our IT Helpdesk Department, under the direction of the General Director of Organization and IT, is on the lookout for: IT Support Engineer - Store Network Assistance. In this role, you will be instrumental in delivering technical support to our extensive store network.Your daily responsibilities will include:Providing end-user technical support through phone, ticketing systems, and email communications.Diagnosing and resolving hardware, software, and network issues across various devices (PCs, printers, tablets, POS systems, scanners, etc.).Installing and configuring software applications to ensure optimal performance.Monitoring and managing local network connections, including LAN, switches, and Wi-Fi.Conducting routine diagnostic checks to uphold system integrity.Documenting, tracking, and resolving all support requests promptly.Contributing to our knowledge base and creating user manuals to enhance operational efficiency.Collaborating with other IT departments to refine systems, tools, and processes.Working on a weekly shift basis (morning, afternoon, and Saturdays).

D-ploy is a leading IT and engineering solutions provider operating across the EMEA region, with a presence in countries such as Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We pride ourselves on delivering cutting-edge IT services and solutions to our esteemed clients, emphasizing reliability, efficiency, and long-term partnerships that drive IT productivity and enhance business value.We are currently seeking an experienced IT Onsite Support Engineer to provide exceptional support to end-users in a professional and regulated environment in Athens.Key ResponsibilitiesDeliver first and second-level IT support (covering hardware, software, mobile devices, and peripherals).Serve as the primary onsite contact for IT-related issues faced by end-users.Troubleshoot incidents and service requests using our ticketing system (ServiceNow).Provide timely and professional user support, both desk-side and remotely.Accurately document all actions and resolutions within the ticketing system.Facilitate IT onboarding for new employees, including equipment setup and user guidance.Contribute to knowledge base documentation and support continuous service improvement initiatives.

We are looking for a motivated and skilled IT Support Engineer to join our dynamic team at Optasia, a leading player in the fintech industry. In this role, you will be responsible for providing exceptional technical support, troubleshooting issues, and ensuring the smooth operation of our IT systems. Your expertise will help us maintain high service levels and deliver outstanding solutions to our clients.If you are passionate about technology and customer service, and thrive in a fast-paced environment, we want to hear from you!

Join Our TeamOpenBet stands at the forefront of global betting and gaming entertainment, collaborating with over 200 partners to deliver unforgettable winning experiences to millions worldwide. Whether it's processing bets during monumental events like the FIFA World Cup and Super Bowl or innovating next-generation products like BetBuilder, we are committed to continuously enhancing the player experience with top-tier content, state-of-the-art technology, and advanced player protection measures.With a legacy spanning over 25 years, our unparalleled platform has supported the most renowned betting brands, guaranteeing peak performance with 100% uptime, exceptional scalability, and rapid processing. Boasting 85 licenses and a robust client base of 20 World Lottery Association operators, our team of more than 1,200 professionals across 14 countries is at the heart of the industry. Elevate your career with OpenBet and become part of a global team that is shaping the future of betting entertainment.Your RoleWe are seeking an enthusiastic Operations Support Engineer to join our dynamic team. In this pivotal role, you will support, debug, and enhance the performance and functionality of our applications and systems operating in high-availability production environments. Your contributions will be vital as you work with our products and advance your career.Key ResponsibilitiesTake ownership of investigating various production issues at both application and database levels.Develop robust, well-structured solutions to production problems.Communicate investigation statuses effectively to the customer.Deploy fixes to production environments.Escalate issues to senior team members as needed.Assist in creating and maintaining support documentation, including FAQs, knowledge base articles, and troubleshooting guides.Participate in a rotational schedule that includes weekend and holiday work.Your ProfileIf you are the ideal candidate for the Operations Support Engineer position, you will possess:A Bachelor's degree in a relevant scientific discipline, preferably in computer science, engineering, or information systems from a reputable university.2-3 years of experience in an application support role, demonstrating a strong record in technical investigation and problem-solving.Hands-on experience with at least one major programming language (Java, J2EE, C, C++, Python, PHP, etc.) and SQL.Solid understanding of programming fundamentals (data structures, algorithms).Strong analytical and problem-solving capabilities.Excellent verbal and written communication skills.A quick-learning ability to adapt to new technologies, work independently, and manage workload effectively.

G4S Telematix, a proud member of the Global G4S & Allied Universal Group, stands as a leading name in integrated security solutions, boasting over 20 years of expertise in providing comprehensive Monitoring & Response services to enhance your mobility.Our innovative offerings seamlessly integrate advanced tracking and sensing technologies with a cutting-edge software platform and round-the-clock Secure Operations Center. This unique combination enables us to deliver unparalleled monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.L3 Application Support EngineerReporting to: Head of TechnologyLocation: Metamorfosis, AthensWe are on the lookout for a dedicated and skilled L3 Application Support Engineer to join our dynamic Technology team. This pivotal role involves the development and support of both internal and client-facing software applications, ensuring top-notch design, quality, and reliability through meticulous QA, testing, and assessment processes.Key Responsibilities & Accountabilities● Act as the primary Technical Subject Matter Expert (SME) for IoT Application Solutions, contributing significantly to solution design and offerings.● Take full accountability for software service requests, conducting root-cause analysis and implementing direct, code-level solutions to address system issues.● Manage L2 and L3 software support requests, coordinating with vendors to resolve issues promptly and effectively.● Organize and facilitate User Operational Testing (UOT) phases, collaborating with key stakeholders to ensure system integrity, performance, and operational readiness before production release.● Create and maintain comprehensive technical documentation, detailing system architectures, API endpoint specifications, and operational workflows for all newly developed and modified solutions.

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a vital role in maintaining the smooth functioning of our applications. Your responsibilities include:Monitoring and addressing production issues at the 2nd level within specified timelines.Quickly initiating a 'Problem' report when the root cause of an incident is not identified.Performing in-depth troubleshooting for incidents and problems in production.Taking ownership of problem tracking and monitoring with a goal to improve processes for recurring issues.Reproducing incidents and confirming fixes through comprehensive regression testing.Contributing to root cause analysis initiatives to avert future outages or quality challenges.This role requires flexibility, as it may involve shift work and occasional international travel to serve our global clientele.

Join INTRALOT as an Application Support EngineerYour Role: As an Application Support Engineer, you will play a crucial role in maintaining smooth operations by:Monitoring and addressing open production issues at the second level within specified timeframes.Immediately initiating a "Problem" report when the root cause of an incident is not identified.Performing advanced troubleshooting for production incidents and issues.Taking ownership of problem monitoring and tracking, emphasizing process improvement for recurring issues.Reproducing incidents and validating fixes through regression testing.Contributing to root cause analysis initiatives to prevent future outages or quality problems.Flexibility is essential as this position may involve shift work and occasional international travel due to our global clientele.

G4S Telematix, part of the renowned Global G4S & Allied Universal Group, stands as a leader in integrated security solutions, boasting over 20 years of expertise in delivering exceptional Monitoring & Response services tailored to secure your mobility.Our innovative solutions merge cutting-edge tracking and sensing technologies with an advanced software platform, all supported by our 24/7 Secure Operations Center. We provide comprehensive monitoring, management, and response services across the Logistics, Automotive, and People Safety sectors.Position: Level 3 Application Support EngineerReporting to: Head of TechnologyLocation: Metamorfosis, AthensWe are on the lookout for an enthusiastic and skilled Level 3 Application Support Engineer to become a vital part of our Technology team. In this dynamic role, you will be pivotal in developing and supporting both internal and client-facing software applications. Your focus will be to uphold the design, quality, and reliability of our solutions through meticulous QA, testing, and assessment procedures.

Optasia is a pioneering B2B2X financial technology platform focused on scoring, financial decision-making, disbursement, and collection. Our mission is to promote financial inclusion for everyone. We are transforming the financial landscape in our unique way.We are on the lookout for motivated professionals who are energetic, results-oriented, and possess a can-do attitude. Join a dynamic team of like-minded individuals dedicated to delivering innovative solutions in an exciting environment.As a key member of the Technical 1st-Level Support team at Optasia, you will play a crucial role in ensuring the highest levels of system availability and performance. The Technical 1st-Level Support Engineer will be tasked with monitoring, supervising, and maintaining system and network components, making informed decisions to uphold optimal network performance and productivity.Key ResponsibilitiesMonitor system, network, application, and service alerts daily, providing first-level support across rotating shifts (24/7)Respond to alerts by validating, diagnosing the cause, and resolving or escalating issues as neededMaintain an incident log to document all alerts, ensuring each log includes a clear problem description, resolutions, and actions takenConduct health and quality checks on systems to guarantee operational excellenceAct as a liaison between various support groups during system outages and collaborate with third-party vendors or service providers to resolve issuesExhibit strong multitasking, teamwork, analytical thinking, and prioritization skillsDemonstrate hands-on experience with relational databases, application servers, web servers, VMware, and Linux environmentsUtilize case management and monitoring tools effectivelyQualificationsWillingness to work on a rotating schedule (shifts)At least 2 years of experience in Technical Support or Network Operations CenterProficient understanding of Network SystemsStrong knowledge of Linux and RDBMSExceptional monitoring and analytical abilitiesStrong written and verbal communication skillsPassion for learning new technologies and collaborating with creative mindsProactive, accountable, and results-drivenAttention to detail, with the ability to multitask and prioritize effectivelyComfortable managing multiple clients and team dynamicsFlexible, ambitious, and adaptable to changeExcellent judgment, organizational, and problem-solving skillsWhy You Should Apply

Optasia is a cutting-edge B2B2X financial technology platform focused on providing scoring, financial decisioning, disbursement, and collection services. Our mission is to promote financial inclusion for everyone. We are reshaping the financial landscape in our unique way.We are looking for passionate and energetic professionals who are results-oriented and possess a proactive mindset. Join our team of like-minded individuals dedicated to delivering innovative solutions in an exciting and dynamic environment.As an Integration Support Engineer (ISE), you will assess operational changes proposed by external systems integrated with Optasia, evaluate their technical impact, and create appropriate rollout strategies. You will also be responsible for ensuring that all new or existing projects meet the technical criteria necessary to initiate the System Integration Testing phase, collaborating closely with a Solutions Architect to ensure architectural alignment.This position is focused solely on integration readiness, excluding live production support, low-level solution design, software development, and the maintenance of test environments.Your ResponsibilitiesAssess change requests including platform upgrades, protocol migrations, and topology modifications by quantifying technical impacts and rollback risks, outlining mitigation strategies, and securing a consensus on rollout plans with both internal and external stakeholders. Engage with the Solutions Architect as needed for modifications to the solution design.Communicate configuration and development prerequisites that third-party systems must fulfill to achieve System Integration Testing readiness, collaborating directly with system owners.Conduct a targeted suite of HTTP-based API smoke tests (REST, SOAP, RPC, etc.), troubleshoot any anomalies, and escalate unresolved issues to third-party counterparts and the Solutions Architect.Develop Integration Acceptance Testing (IAT) test cases for execution by Optasia developers, guided by the Solutions Architect.Maintain transparency and traceability by updating Jira and Confluence records for change requests and SIT preparations.Foster continuous improvement by converting lessons learned into reusable templates, including change request assessments, SIT readiness checklists, and smoke test scripts, to standardize future integrations.Transition smoothly to an Associate Solution Architect role once you demonstrate proficiency in design and business insight.

Become a Key Player as a Senior Application Support Engineer at INTRALOTYour Mission:As a Senior Application Support Engineer, you will be instrumental in ensuring our applications run smoothly and reliably. You will tackle complex production challenges, contribute to system enhancements, and guide junior engineers. Your key responsibilities include:Diagnosing and resolving production incidents at the 2nd level within established SLAs.Conducting root cause analyses (RCA) to identify and address recurring issues.Improving and optimizing our existing monitoring and alerting systems, including Nagios, Grafana, and NewRelic.Partnering with cross-functional teams (Development, DevOps, and QA) to enhance system stability.Reproducing incidents in testing environments and validating solutions prior to deployment.Managing problem tracking and resolution to facilitate continuous service improvements.Offering mentorship and technical assistance to junior team members.

Elevate Your Career with INTRALOT as a Senior Application Support EngineerRole Overview:As a Senior Application Support Engineer, you will be instrumental in maintaining the reliability and seamless functionality of our applications. Your expertise will be crucial in addressing intricate production challenges, driving system enhancements, and guiding junior team members.Diagnosing and resolving production incidents at the 2nd level, adhering to agreed Service Level Agreements (SLAs).Conducting root cause analysis (RCA) to pinpoint and alleviate recurring issues.Improving and refining existing monitoring and alerting systems, utilizing tools such as Nagios, Grafana, and NewRelic.Collaborating with cross-functional teams (Development, DevOps, and QA) to enhance system stability.Simulating incidents in test environments and confirming fixes prior to deployment.Managing problem tracking and resolution, ensuring ongoing service improvement.Providing mentorship and technical support to junior team members.

Why Join UsAt GRNET S.A., we are dedicated to enhancing Internet connectivity and providing high-quality e-Infrastructures and advanced services to the Greek Educational, Academic, and Research communities. Our mission is to bridge the digital divide while ensuring equal participation for all members in the global Society of Knowledge. Our services span across various sectors including Education, Research, Health, and Culture.In 2026, GRNET will proudly host the DAEDALUS supercomputer, poised to be among the top supercomputers in Europe. This state-of-the-art facility will cater to the unique demands of the Greek AI factory - Pharos, particularly for AI workflows. Built on HPE’s NVIDIA GH200 architecture, DAEDALUS is designed to deliver approximately 89 petaflops of sustained performance (115 petaflops peak) for traditional HPC, AI, and Big Data workloads, supported by 1 PB of high-performance NVMe and 10 PB of usable storage.As a Distributed AI Support Engineer, your role will be pivotal in assisting researchers, startups, and industry teams in transforming this cutting-edge infrastructure into tangible AI innovations. You will collaborate with leading European universities, supercomputing centers, and industrial partners within the broader EuroHPC ecosystem. While familiarity with all the technologies mentioned is not necessary, a strong foundation in AI and Python programming, along with a willingness to learn, is essential.

We are excited to represent our client, a leading global search engine company, in the search for a Slovenian-speaking Customer Support Search Engine Consultant based in Athens. This is a fantastic opportunity to elevate your career while working in a vibrant and multicultural team environment.In this role, you will leverage your exceptional communication skills alongside your technical expertise. Your daily responsibilities will include:Engaging with customers through various communication channels.Diagnosing and resolving technical issues with your analytical problem-solving abilities.Monitoring and managing case progress to ensure timely resolutions.Establishing and nurturing professional relationships with partners and stakeholders.Keeping key stakeholders informed about the status of their inquiries.Documenting cases in internal systems while staying informed about client products and services.

Are you an enthusiastic professional eager to embark on a career in IT support? EUROPEAN DYNAMICS is looking for a skilled Junior Service Desk Engineer to become part of our vibrant team at our headquarters in Athens. This is an excellent opportunity to launch your career in a fast-paced and nurturing environment.Key Responsibilities:Collaborate within a team of IT engineers to deliver desktop support to corporate users;Install and maintain desktop infrastructure and software;Provide technical assistance to corporate users;Oversee and manage desktop security;Work closely with the corporate IT team for the deployment of new IT services.Qualifications:Solid understanding of desktop hardware and MS Windows;1-2 years of hands-on experience with desktop and laptop hardware;Familiarity with Windows Server Management and Virtualization is a plus;Strong command of English, both written and verbal.What We Offer:We value talent and dedication, and we offer the following benefits:Attractive full-time salary;Comprehensive Private Health Coverage as part of the Company’s group program;Flexible Working Hours;Access to state-of-the-art tools;Opportunities for Professional Development, including language courses and specialized training;Pathways for Career Growth, collaborating with cutting-edge specialists in the industry;A Dynamic Work Environment that encourages autonomy, challenging objectives, and mentorship for personal and organizational growth.If you are ready for an exciting challenge, eager to work with innovative technologies, and enjoy your work, we encourage you to apply! Please submit your detailed CV in English, referencing: (SDE/12/25).Explore all our open positions by visiting the career section of our website (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn.EUROPEAN DYNAMICS (www.eurodyn.com) is a prominent European company specializing in Software, Information, and Communication Technologies, with an international presence (Athens, Brussels, Luxembourg, Copenhagen, Berlin, Stockholm, London, Nicosia, Valetta, Vienna, Den Haag, Hong Kong, etc.). We employ over 1,100 engineers, IT experts, and consultants (approximately 3% PhD, 41% MSc, and 54% BSc). Our team designs and develops software applications using state-of-the-art technology, and our current IT projects are valued at over 300 million EURO.

Η OPTIMUS ENERGY αναζητά έναν Technical Support Specialist για να ενισχύσει την ομάδα της.Κύριες Αρμοδιότητες:Παροχή τεχνικής υποστήριξης στους πελάτες μέσω τηλεφώνου και email.Διεξοδική καθοδήγηση των πελατών για την αποκατάσταση τεχνικών βλαβών.Συνεργασία με άλλες τεχνικές ομάδες για την επίλυση σύνθετων προβλημάτων.Διαχείριση και παρακολούθηση της λειτουργίας των εταιρικών συστημάτων.Ανάλυση τεχνικών αιτημάτων και παροχή άμεσων και αποτελεσματικών λύσεων.Διάγνωση και επίλυση προβλημάτων συνδεσιμότητας.Απαιτούμενα Προσόντα:Πτυχίο ΑΕΙ Θετικής Κατεύθυνσης.Μέχρι 2 χρόνια προηγούμενης εργασιακής εμπειρίας.Πολύ καλή γνώση της Αγγλικής γλώσσας, τόσο προφορικά όσο και γραπτά.Άριστη γνώση του Office 365.Δεξιότητες:Εξαιρετικές επικοινωνιακές ικανότητες.Ικανότητα αναλυτικής σκέψης και επίλυσης προβλημάτων.Υπευθυνότητα και προσαρμοστικότητα.Ομαδικό πνεύμα.Παροχές Εταιρείας:Προοπτικές εξέλιξης εντός ενός ισχυρού Ομίλου εταιρειών.Συμμετοχή σε πρόγραμμα Ιδιωτικής Ασφάλισης Υγείας και Ζωής.