French Customer Support Representative

Are you passionate about customer support and technology? Do you want to work with one of the leading BPO companies in Lisbon? Our client is a global leader and one of Portugal's largest companies.Experience living abroad in a renowned international firm while exploring the beautiful city of Athens.Imagine taking surfing or yoga classes after work or discovering a city recognized as the Green Capital in 2020.As a member of an international team, you'll thrive in a multicultural environment with a relaxed atmosphere. You'll be part of a dynamic company that is constantly evolving. Additionally, to enjoy a dual experience of working abroad and a city with 320 sunny days a year, the company provides relocation services to one of its many apartments in the center of the capital, along with assistance for any administrative inquiries.Your mission as a customer support agent is to enhance their operations by delivering top-notch service to their clients while collaborating with prestigious global brands.

Join the Award-Winning Team at CQS! We are proud to announce our recognition in the Top Employers 2025 ranking by WhereWeWork.com, based on our employees' feedback, where we achieved: 1st place in the BPO & Services sector 2nd place in the overall Top 50 in GreeceBecome part of a team recognized for its excellent work environment!We thrive on communication and are passionate about delivering services that ensure a positive experience for our customers!We are offering exciting opportunities in customer service, representing the biggest brands in Greece!Join our dynamic team of over 2000 members and advance your career by gaining valuable experience and skills.We look forward to welcoming you to our team as a Customer Support Advisor for one of our projects! Your Role:You will be the primary point of contact for our customers, helping them resolve their issues and positively transforming their service experience! Join us if you:⭐ Have a talent for communication Focus on providing quality customer service Are passionate about achieving your goals Seek a stable work environment with consistent earnings and opportunities for professional growth Want to be part of a team recognized as one of the Top Employers in GreeceAdditional Requirements:High School DiplomaGood knowledge of computers and English languagePrevious experience in a call center or customer service position will be considered an advantageAvailability for 8 or 6 hours, 5 days a week, in morning & afternoon shifts – Positions are based in CQS offices in central Athens, with a hybrid work modelWhat We Offer:Monthly salary paid on fixed dates, based on your experience, with overtime, bonuses, and insuranceRecognition and rewards with a competitive bonus based on individual performancePermanent employment contract from day one - so you can focus on your job securityComprehensive paid training program to transform you into an expert!Opportunity to work from home with a hybrid work model based on performance (flexibility to alternate between office and home)Refer a Friend program with bonuses!Easy access to our offices via public transportationContinuous training and support from our experienced team...

Join Mercier Consultancy as we seek a passionate and dedicated German Speaking Customer Support Representative for our esteemed Music Streaming Platform Department! In this entry-level position, you will play a vital role in assisting our German-speaking clientele as they navigate and enjoy our innovative music streaming services. Your exceptional support will contribute to ensuring they have an unparalleled user experience.This opportunity is tailor-made for individuals who have a deep love for music and a commitment to delivering stellar customer service. If you possess strong communication skills and a genuine desire to assist others, we are eager to connect with you!Key ResponsibilitiesProvide customer support to German-speaking users via email, phone, and chat.Assist clients with inquiries related to account management, subscriptions, and platform features.Record and track client interactions and resolutions in our support system.Collaborate with product and development teams to address user concerns effectively.Guide users on how to enhance their music streaming experience.Collect customer feedback to help drive ongoing service improvements.Engage in training sessions to keep updated on platform developments and enhancements.

Location: Athens, Attica, Greece (on-site, full-time) About otsae otsae (OTS) builds and supports integrated information systems that help simplify daily life for citizens and improve how public and private sector organizations manage data and processes. With more than 30 years of experience, the company has contributed to major digital transformation projects, delivering reliable solutions that support both government and business. Role Overview Customer Support Representatives at otsae work on-site in Athens or Thessaloniki. This team is the first point of contact for users of OTS applications, supporting a wide range of digital products that impact urban life. The role involves working closely with a large team of over 240 professionals, including developers, consultants, and business development staff. What You Will Do Respond to customer questions and resolve issues related to OTS products Monitor system performance to ensure customers experience smooth operation Gather and share user feedback to help improve product design and features Document product features and create testing scenarios Write user manuals and supporting materials for OTS applications Lead training sessions for users of the team’s developed applications Team and Growth This position offers the chance to work on projects with broad social impact. Support Representatives receive training and develop new skills while gaining experience across various aspects of technology and customer interaction.

Join Mercier Consultancy as a passionate Dutch Speaking Customer Support Representative within our dynamic Online Auction & Bidding Platform Department. In this pivotal role, you will serve as the primary liaison for our Dutch-speaking clientele, addressing their inquiries regarding our auction and bidding services. Your contributions will be crucial in ensuring a seamless and enjoyable experience for our users.If you have a strong affinity for customer service and a keen interest in online auctions and bidding, we invite you to apply! Help us empower our clients to maximize their interactions on our platform.Key Responsibilities Address customer inquiries in Dutch through phone, email, and chat channels. Guide users on bidding processes, auction regulations, and platform functionalities. Thoroughly document customer interactions and feedback within our support system. Collaborate with internal teams to swiftly resolve customer issues. Provide insights and information regarding forthcoming auctions and bidding opportunities. Engage in ongoing training to remain informed about platform updates. Gather and communicate customer feedback for continuous service enhancement.

Join Mercier Consultancy as a German Speaking Customer Support Representative in our Virtual Job & Freelance Platforms Department! In this vital entry-level position, you will be the primary point of contact for our German-speaking clients, delivering top-notch support and guidance as they explore our platforms. Your proficiency in German will allow you to foster strong relationships and ensure our clients enjoy a smooth experience with our services.If you are a proactive problem-solver with a passion for helping others, we encourage you to apply and make a meaningful contribution in a collaborative and supportive environment.Key Responsibilities Respond promptly to customer inquiries in German via email, phone, and chat. Assist clients with questions about job postings, freelance opportunities, and platform features. Accurately document customer interactions and solutions in our CRM system. Collaborate with internal teams to troubleshoot and resolve complex client issues. Guide clients on optimizing their profiles and job applications. Collect client feedback to enhance service delivery and user experience. Engage in training sessions to stay informed about platform updates.

Join Mercier Consultancy MD as a German Customer Support Representative for an exciting new online payment platform based in Athens, Greece. This position is perfect for tech-savvy individuals with a keen interest in fintech, who are passionate about delivering exceptional support to our German-speaking clients as they navigate our state-of-the-art payment solutions.Key Responsibilities Deliver outstanding customer support to German-speaking users of our online payment platform through phone, email, and live chat. Guide clients through account setup, transaction inquiries, troubleshooting, and general platform usage. Quickly and effectively resolve customer issues to ensure a seamless user experience. Thoroughly document customer interactions in our CRM system to assist in ongoing service enhancement. Work closely with technical and product teams to relay user feedback and suggest platform improvements. Stay informed about industry trends, fintech regulations, and platform updates to provide accurate support.

Mercier Consultancy is thrilled to announce an exciting opportunity for a German Speaking Customer Support Representative within our Online Marketplace Platform Department, supporting one of our esteemed clients! In this pivotal entry-level position, you will be the primary point of contact for our German-speaking customers, delivering exceptional support and guidance as they explore our online marketplace platform. Your contributions will play a vital role in ensuring a smooth and enjoyable user experience.If you are enthusiastic about customer service and possess a solid understanding of online marketplace operations, this role presents a fantastic opportunity for you to create a meaningful impact in a dynamic and innovative environment.Key Responsibilities Deliver customer support in German via email, phone, and chat channels Assist customers with questions related to account management, product listings, and transactions Record customer interactions and resolutions in our support database Collaborate with internal teams to resolve complex customer issues and gather feedback Ensure high customer satisfaction through accurate and timely information Participate in continuous training to remain informed about platform features and best practices Essential Qualifications Fluency in both German and English, with strong written and verbal communication skills Previous experience in customer support, ideally within an online marketplace or e-commerce setting Outstanding communication and interpersonal skills Strong analytical and problem-solving capabilities, with keen attention to detail A customer-oriented approach with a proactive attitude Ability to manage multiple priorities effectively in a fast-paced environment Keen understanding of customer support tools and online marketplace dynamics What We Offer Competitive monthly salary Monthly performance bonuses Comprehensive fully paid relocation package (includes flight, transfer, and hotel accommodations) Health and private health insurance Two additional salaries per year Assistance in finding accommodation post-hotel stay Fully paid training programs Complimentary Greek language course Additional benefits and discounts And much more...

Join Mercier Consultancy as a Dutch Speaking Customer Support Representative in our dynamic Online Marketplace Platform Department! This essential position involves assisting our Dutch-speaking clients in navigating our innovative marketplace platform, ensuring they receive top-tier support that enhances their online buying and selling experiences. Your role is pivotal in delivering exceptional customer service and guidance at every step of their journey.If you are enthusiastic about e-commerce and excel in customer service within a fast-paced environment, this is the ideal opportunity for you. Become a part of our team and contribute to the evolution of online marketplaces!Responsibilities Handle customer inquiries in Dutch through phone, email, and chat communication channels. Provide assistance regarding account management, listings, and transactions on the marketplace platform. Log all customer interactions and resolutions accurately in our CRM system. Collaborate with various departments to troubleshoot and resolve complex issues. Educate clients on best practices for effectively utilizing the platform. Gather user feedback to inform service improvements and platform enhancements. Participate in ongoing training to stay informed on platform updates and features.

Join Mercier Consultancy as a Czech-Speaking Customer Support Representative in our Logistics Department, based in vibrant Athens, Greece! This pivotal role will allow you to provide top-notch assistance to our Czech-speaking clients, addressing their inquiries related to logistics and supply chain services. Your customer support expertise will be instrumental in facilitating effective communication and resolving issues, ensuring an optimal logistics experience.We are seeking enthusiastic individuals who are passionate about logistics and possess excellent communication skills. If you thrive on helping customers and tackling complex logistical challenges, we want to connect with you!Key Responsibilities Deliver customer support in Czech through various channels including phone, email, and chat Assist clients with questions regarding shipments, tracking, and logistics solutions Accurately document customer interactions and resolutions in our support system Work collaboratively with internal teams to resolve client issues Educate customers on logistics processes and services Collect client feedback to enhance overall service quality Engage in training sessions to keep updated on logistics operations and technologies

Mercier Consultancy is thrilled to offer an exciting opportunity for a Danish Speaking Customer Support Representative within our dynamic Logistics Department, situated in the beautiful city of Athens, Greece! In this pivotal role, you will serve as the primary liaison for our Danish-speaking clientele, delivering exceptional support and assistance tailored to their logistics requirements.If you are passionate about providing outstanding customer service and excel in a team-oriented environment, this position is perfect for you. You will engage directly with clients to address inquiries, furnish pertinent information, and enhance their overall interaction with our logistics solutions.Key Responsibilities Handle customer inquiries in Danish through various channels such as phone, email, and chat Guide clients with questions related to logistics services, shipment tracking, and required documentation Meticulously log customer interactions and resolutions in our customer management platform Work in tandem with internal teams to tackle complex client issues Offer comprehensive insights about logistics processes and available options Gather client feedback to foster service enhancements Engage in training sessions to keep abreast of our services and tools

Join Mercier Consultancy as a Danish Speaking Customer Support Representative in our dynamic Streaming TV Services Department located in Greece! In this pivotal role, you will represent our Danish-speaking clientele, providing exceptional support and guidance related to their streaming services. Your fluency in Danish will facilitate effective communication and contribute to a positive customer experience.This position is perfect for those enthusiastic about entertainment and technology, thriving in a customer-focused setting. You will collaborate with clients to address inquiries, resolve issues, and enhance their overall experience with our streaming services.Key Responsibilities Deliver customer support in Danish via phone, email, and chat Assist clients with inquiries about their streaming services, subscriptions, and content availability Document client interactions and resolutions in our customer management system Work alongside internal teams to effectively resolve complex customer concerns Provide clients with information on features and best practices for utilizing our services Collect user feedback to drive service enhancement Engage in ongoing training to stay informed about product offerings and technical knowledge

Join Mercier Consultancy as we seek a dedicated French-Speaking Customer Support Representative for our Logistics Department in the vibrant city of Athens, Greece! In this pivotal position, you will be the primary point of contact for our French-speaking clients, expertly addressing their inquiries related to logistics and transportation.If you have a passion for logistics and are committed to delivering exceptional customer service, we encourage you to apply and become an integral part of our dynamic team in an exhilarating work environment!Key Responsibilities Engage with customers in French through phone, email, and chat to resolve inquiries. Assist clients with questions on shipping, tracking, and logistics processes. Accurately document customer interactions in our CRM system. Work collaboratively with internal teams to resolve customer issues. Provide timely updates and information about shipments and delivery schedules. Collect customer feedback to drive process improvements. Participate in training sessions to deepen your understanding of logistics services.

Join Mercier Consultancy as a German Speaking Customer Support Representative in our vibrant Online Music & Podcast Department! This role is ideal for individuals who are passionate about music and podcasts and want to assist our German-speaking clients in maximizing their creative potential on our platform. Your friendly support will be instrumental in helping creators grow their audiences and enhance their projects.If you have excellent communication skills and thrive in a collaborative atmosphere, we invite you to apply and make a difference!Key Responsibilities Respond promptly to customer inquiries in German via email, phone, and chat. Guide clients on features related to music and podcast creation. Accurately document customer interactions and provided solutions in our support system. Work closely with internal teams to resolve customer issues and gather valuable feedback. Advise clients on effective strategies for promoting their music and podcasts. Engage in training sessions to stay updated on our diverse services and features.

Join our dynamic team as a Czech Customer Support Representative for a prominent e-commerce company in Athens!Your Responsibilities: Engage with customers via chat and phone to provide top-notch support. Assist customers by answering how-to questions and resolving issues. Deliver exceptional experiences that leave customers satisfied.

Join a dynamic and leading e-commerce company as a Slovak Customer Support Representative! This exciting role involves engaging with customers through chat and phone, providing solutions, and ensuring a remarkable customer experience.Your Responsibilities:Interact with customers via chat and phone to provide supportAddress how-to inquiries effectivelyTroubleshoot various customer issuesDeliver exceptional customer experiences that foster loyalty

Join Mercier Consultancy as an Italian Speaking Customer Support Representative within our dynamic Logistics Department located in the heart of Athens, Greece! This pivotal entry-level position will enable you to contribute significantly to the seamless logistics operations for our Italian-speaking clientele. Your role will be crucial in ensuring effective communication and prompt resolution of inquiries pertaining to shipments, deliveries, and our logistics services.If you are enthusiastic about logistics and have a knack for delivering exceptional customer service, we encourage you to apply!Key Responsibilities Deliver customer support in Italian via phone, email, and chat. Assist clients with inquiries regarding shipment tracking, delivery schedules, and logistics services. Accurately document all customer interactions and resolutions in our support system. Collaborate with internal teams to effectively address and resolve client issues. Collect client feedback to enhance our logistics services. Stay informed about company policies and procedures to provide accurate information. Engage in training sessions to boost product knowledge and customer handling skills.

Mercier Consultancy is excited to offer an exceptional opportunity for a Slovenian-Speaking Customer Support Representative within our Automotive Insurance & Claims Department! In this pivotal position, you will serve our Slovenian-speaking clients by addressing their inquiries regarding automotive insurance policies and claims processing. Your language proficiency and customer service expertise will play a vital role in ensuring a seamless and reassuring customer experience during challenging times.If you possess a passion for customer service and an eagerness to delve into the automotive insurance sector, we encourage you to become part of our vibrant team, assisting clients in effectively managing their insurance needs!Key ResponsibilitiesProvide assistance to customers in Slovenian through phone, email, and chat regarding automotive insurance inquiries.Guide clients throughout the claims process, ensuring they receive clear and accurate information.Document all customer interactions and resolutions in our support systems to maintain comprehensive records.Collaborate with internal teams to resolve complex client issues effectively.Educate customers on their insurance policies, coverage options, and available benefits.Gather feedback from clients to enhance our service offerings.Engage in training sessions to stay informed about policy changes and industry regulations.

Join a globally recognized leader in the Domestic Appliance industry as a Danish Customer Support Representative! We are on the lookout for fluent Danish speakers who excel in communication and are passionate about helping customers.As a pivotal member of our support team, you will be the first point of contact for Danish-speaking clients, assisting them with their inquiries through various channels including telephone, email, and online chat.Responsibilities include:Providing exceptional service and support to Danish-speaking customers.Responding promptly and effectively to customer inquiries with empathy and clarity.Offering solutions and technical guidance for common issues and frequently asked questions.Collaborating with team members to foster a supportive work environment.

Mercier Consultancy is thrilled to announce an opportunity for an Italian-Speaking Customer Support Representative in our Mobile Banking Services Department based in Athens! In this pivotal role, you will serve as the primary liaison for our Italian-speaking clients, offering expert guidance as they navigate our innovative mobile banking platform. Your language proficiency and commitment to exceptional customer service will be vital in facilitating a seamless banking experience for our clientele.This position is ideal for those who are passionate about technology and financial services. If you possess strong problem-solving abilities and a genuine desire to assist others, we invite you to apply!Key Responsibilities Assist Italian-speaking customers via phone, email, and chat with inquiries regarding mobile banking services. Provide comprehensive information about account management, transactions, and app functionality. Document customer interactions and resolutions in our customer relationship management system. Collaborate with internal teams to effectively resolve complex issues. Educate clients on best practices for safe and effective mobile banking. Engage in training sessions to stay updated on our services and features.