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Customer Support Representative (Remote in Poland)

motionPoland
Remote Contract

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Key Responsibilities:Effectively manage customer inquiries through our Customer Support channels, ensuring compliance with service-level agreements. Utilize our knowledge base to promptly address frequent customer questions. Identify and escalate technical issues, prioritizing customer satisfaction. Contribute to the enhancement of customer operations, improving our support offerings and increasing customer retention and revenue. Serve as a vital link between customers and the product/engineering teams, providing critical feedback to ensure development of customer-centric updates and fixes.

About the job

About Motion

At Motion, we are pioneering the first comprehensive agentic work suite tailored for everyday businesses. Unlike traditional point solutions, our platform is built from the ground up with AI agents at its core, revolutionizing project management, document handling, scheduling, and communication. With AI Employees that autonomously execute tasks across our entire suite, we are transforming how businesses operate.

What sets us apart is our fully embedded AI agents, which don’t just suggest actions but actively complete work with complete access to data, context, and workflows. In just three months, our AI Employees have scaled from zero to an impressive eight-figure annual recurring revenue (ARR), and we are just getting started.

Backed by Y Combinator and industry leaders like Sam Altman, we currently boast a valuation of over $500 million and serve hundreds of thousands of users. We are committed to building agents that work with exceptional accuracy, delivering a dramatic increase in productivity.

Motion is an intense and fast-paced environment that demands excellence. If you aspire to work alongside top talent, challenge your limits, and contribute to redefining AI deployment in the real world, you will thrive in our dynamic culture focused on growth and career advancement.

Location: Poland (Fully Remote)

Are you a tech-savvy individual passionate about enhancing customer experiences? As a Customer Support Representative, you will be at the forefront of delivering exceptional support while being immersed in a culture that fosters growth, learning, and professional development.

About motion

Motion is at the forefront of building an innovative AI-driven work suite designed for everyday businesses. Our unique platform integrates AI agents to streamline workflows and enhance productivity, setting a new standard for operational efficiency.

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