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Customer Support Representative at leverdemo-8 | San Francisco

Leverdemo-8San Francisco, California
On-site Full-time

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Experience Level

Entry Level

Qualifications

We are seeking a proactive individual who can thrive both independently and within a team setting. Excellent communication skills and a customer-oriented mindset are essential. Experience in technical support is a plus but not mandatory.

About the job

Join our dynamic team as a Customer Support Representative, where you’ll play a crucial role in assisting clients with their inquiries and technical support needs.

At Lever, we were established a decade ago to revolutionize the recruitment process, helping companies like Netflix, Yelp, and Shopify find and hire top talent. We’re proud to be recognized as the #1 workplace in San Francisco and one of the best in the United States, thanks to our unique people-first culture and commitment to our valued team members.

As a Customer Support Representative, you will be responsible for managing client inquiries through phone and email, collaborating with various teams to resolve issues efficiently. You will create and update technical support tickets, provide initial technical assistance, and escalate complex inquiries as needed.

This role requires availability for night and weekend shifts in our fast-paced, 24/7 customer support environment.

About Leverdemo-8

Lever is at the forefront of transforming the recruitment landscape, empowering companies to build exceptional teams. With a decade of experience and a commitment to innovation, we are dedicated to creating a supportive and inclusive workplace where our employees can thrive.

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