Customer Support Manager - D2C Global

About WatershedWatershed is a leading enterprise sustainability platform that empowers organizations such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to efficiently manage climate and ESG data. Our platform enables companies to generate audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while actively driving decarbonization initiatives. We are on the lookout for passionate team members who are eager to contribute to a mission-driven startup and play a crucial role in fostering a collaborative culture within our expanding team.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a remote team across the US and Europe, we would love for you to consider joining our journey!The RoleWatershed is searching for a detail-oriented and proactive Global Payroll Manager to oversee our payroll operations across the US, Mexico, the UK, and our global EOR workforce. This role is pivotal in managing end-to-end payroll processes, vendor relationships, compliance oversight, compensation cycle coordination, and support for cross-border employment.Initially, this position will serve as an individual contributor, tasked with developing scalable payroll processes from inception and supporting our growth as we expand our jurisdictional reach and workforce.This role is perfect for candidates who thrive in a dynamic startup environment, possess the ability to operate independently, and are comfortable navigating various countries, tools, and compliance frameworks.Key Responsibilities:Manage the complete payroll cycles for employees in the US, UK, and Mexico.Enhance our utilization of Rippling and other payroll/HR systems, ensuring seamless data integration with HRIS, ERP, and time-tracking tools.Lead payroll system implementations or migrations, such as centralizing MX/UK payroll operations within Rippling.Act as the primary liaison for vendors including Rippling, Remote, Mazars (MX payroll/statutory), and UK payroll providers.Ensure compliance and quality across all payroll partners while optimizing SLA performance.Maintain audit-ready controls, workflows, and documentation across all jurisdictions.Define KPIs (e.g., payroll accuracy, timely processing, ticket resolution) for measuring payroll performance.Coordinate the administration of benefits programs in the US and UK in collaboration with the People Ops team.

Accor is hiring a Payroll Manager in Mexico City. This position oversees the entire payroll process, ensuring all payments are accurate and in line with Mexican regulations. The Payroll Manager plays a key part in supporting both employees and management by keeping payroll operations running smoothly. Key responsibilities Manage end-to-end payroll activities for the organization Ensure payroll accuracy and compliance with local laws and regulations Support employees and management with payroll-related matters Location This role is based in Mexico City.

Join our team as a Payroll Specialist at Arista Networks, where you will play a crucial role in managing payroll processes with precision and professionalism. Your expertise will ensure accurate and timely payroll for our employees, while adhering to all relevant laws and regulations.In this dynamic position, you will collaborate with various departments to streamline payroll functions and address any inquiries related to payroll. This is an excellent opportunity for individuals who are detail-oriented and passionate about ensuring that employees are compensated fairly and on time.

Role Overview Twilio is hiring a Payroll Analyst II in Mexico City. This position focuses on maintaining accurate payroll operations and supporting both the finance team and employees. What You Will Do Manage and process payroll data to ensure timely and accurate payments Collaborate with the finance team to streamline payroll workflows Respond to payroll-related questions from employees and provide clear support Location This role is based in Mexico City, Mexico.

Join our dynamic team at Multiplica Talent as a Global IT Lead. In this pivotal role, you will oversee and drive the strategic direction of our IT initiatives across multiple regions. You will collaborate with cross-functional teams to ensure the seamless integration of innovative technologies that enhance our operational efficiency and customer experience.

Teamwork makes the stream work. Roku is transforming the way the world experiences televisionRoku stands as the premier TV streaming platform in the U.S., Canada, and Mexico, with aspirations to empower every television globally. Pioneering the concept of streaming to TVs, Roku's mission is to be the connective tissue of the entire TV ecosystem, linking consumers with cherished content, enabling content creators to monetize vast audiences, and providing advertisers with unparalleled opportunities to engage.From your very first day at Roku, you will be a key contributor in a rapidly expanding public company where every voice matters. Seize the chance to bring joy to millions of TV streamers while gaining invaluable experience across multiple disciplines. About the TeamThe People Shared Services (PSS) team integrates essential People functions—such as Talent Operations, Onboarding, Payroll, People Programs, Employee Experience, Workplace & Facilities, Workforce Compliance, Global Security, Health & Safety, People Analytics, and People Systems & Solutions. Our mission is to deliver seamless transactional People services, optimize processes, ensure global compliance, and create scalable, tech-enabled solutions throughout the candidate and employee lifecycle. Collaborating closely with other People functions, we aim to streamline communication and processes with a people-first, automation-driven approach. In our Payroll Team, we serve as strategic partners and subject matter experts for Mexico and Brazil, overseeing payroll operations, systems, and compliance, while supporting payroll initiatives and process enhancements that align with global standards and local regulations.About the RoleThe Senior People & Payroll Programs Specialist will spearhead comprehensive payroll and employee lifecycle management for Mexico and Brazil. This pivotal role guarantees precise, timely, and compliant payroll execution and management of employee data through Workday, TMF, and internal systems. The ideal candidate will possess profound regional payroll knowledge, exhibit strong operational ownership, and demonstrate the capability to independently navigate complex processes across diverse systems, vendors, and regulatory frameworks.

Join our dynamic team at inetum2 as a Junior HCM Payroll Consultant, where you will play a pivotal role in enhancing our clients' payroll systems. You will assist in the implementation and optimization of Human Capital Management (HCM) solutions, ensuring seamless payroll processing for various organizations. This is an exciting opportunity to develop your skills in a collaborative environment while contributing to meaningful projects.

Join Despegar, the leading online travel agency in Latin America, as a U.S. Global Chains Specialist. In this pivotal role, you will be responsible for managing relationships with global hotel chains, ensuring optimal pricing and availability for our customers. Your expertise will contribute to enhancing our service offerings and expanding our market presence.

Join our dynamic Global Recruitment Team as an IT Researcher at Miratech! In this pivotal role, you will assist in building robust technology teams across the globe. Your recruitment efforts will span over 25 countries, where one day you might be sourcing exceptional IT talent in Europe or India, and the next exploring opportunities in Latin America or Canada.As an IT Researcher, your key responsibilities will include identifying and engaging top IT talent, conducting thorough market research, and establishing solid candidate pipelines to support our international recruitment initiatives.Key Responsibilities:Proactively search for qualified candidates through various channels including LinkedIn, professional communities, forums, internal databases, job boards, and social networks.Perform CV screenings, manage candidate profiles in SmartRecruiters, and ensure all information is current.Initiate contact with potential candidates, including cold outreach, to foster initial engagement.Conduct market analyses, research, and prepare comprehensive reports and presentations to inform hiring decisions.Maintain, organize, and expand our internal recruitment databases and associated reports.Work collaboratively with recruiters, hiring managers, and other departments to streamline the hiring process.Take on additional responsibilities as necessary to fulfill the objectives of this role.

Nubank is hiring a Global Engineering Director for People Tech. This leadership position oversees engineering teams focused on technology for human resources. The role can be based in Sao Paulo, Bogota, Mexico City, or Palo Alto. Role overview The Global Engineering Director will guide teams working on HR technology, setting a clear technical direction and encouraging innovation. Success in this position depends on the ability to lead with both strategic vision and hands-on management. Key responsibilities Lead engineering teams dedicated to People Tech initiatives Promote technical excellence and high engineering standards Foster a collaborative culture across locations Align engineering practices with Nubank’s mission to empower consumers Translate strategic goals into actionable plans and results Requirements Proven experience in engineering leadership roles Strategic thinking with the ability to execute Strong management and communication skills

Join Scale AI as a dynamic and driven Global Travel & Expense Manager within our Corporate Accounting team. This pivotal position is essential in shaping our global travel and expense operations in a high-energy environment. You will oversee the strategic travel program and expense cycle while assisting with the month-end close process. A strategic thinker with robust analytical abilities and a collaborative spirit is a must. If you are ready to dive into both high-level vendor negotiations and hands-on system troubleshooting, this role is for you!Key Responsibilities:Develop and implement the global travel strategy, managing the end-to-end supplier selection process (RFP), onboarding, and lifecycle management for airlines, hotels, and ground transportation.Design high-impact negotiation strategies to secure advantageous rates and corporate perks, optimizing the ROI on our annual travel budget.Promote the adoption of 'Preferred Suppliers' through policy creation, data-driven advocacy, and internal marketing, maximizing corporate leverage and volume-based discounts.Oversee the global Travel & Expense (T&E) ecosystem, managing corporate credit card programs and employee reimbursements to ensure full adherence to fiscal policies and tax regulations.Implement rigorous internal controls and audits, identifying non-compliant spending patterns and executing corrective action plans.Drive process optimization by reviewing current workflows and designing automated, scalable solutions that enhance traveler experience while improving back-office efficiency.Act as the Functional Product Owner for travel-related technologies (e.g., Navan, Brex), managing system integrations, troubleshooting technical challenges, and leading future implementations.Transform T&E data into actionable insights, providing ad-hoc analysis and executive reporting that guide budgetary decisions and policy adaptations.

Greetings! We are Fever, the premier tech platform driving innovation in culture and live entertainment.Our goal? To make culture and entertainment accessible to everyone. Utilizing our state-of-the-art technology and data-driven strategies, we are transforming how audiences connect with live experiences. Each month, our platform captivates over 300 million individuals across more than 55 countries, guiding them to extraordinary events while empowering creators with our insights and technology to elevate their events and reach broader audiences. Our achievements speak volumes: partnerships with industry giants like Netflix, F.C. Barcelona, and Primavera Sound, a portfolio of internationally recognized experiences, and support from top global investors! Quite impressive, right? To fulfill our mission, we seek ambitious individuals with a proactive approach who are excited to shape the future of entertainment!Are you ready to be part of this journey? Let’s delve into this role and explore how you can contribute to Fever’s vision.About the ExperienceDopamine Land is an immersive experience that beautifully merges media, technology, and play in a single location. Whether you're planning a family day out or an adult-friendly evening session, this interactive museum invites everyone to rediscover their inner child through vibrant installations. Don’t miss out—step away from your routine and elevate your dopamine levels!About the Role: As a Global Creative Producer, you will spearhead the creative and scenic production development for Dopamine Land’s global initiatives. You will ensure that every installation reaches its creative potential while navigating operational constraints. This position is perfect for individuals with a robust creative and technical background who excel in fast-paced, international production settings.

Who We AreAt Verkada, we are revolutionizing the way organizations safeguard their people and property with an integrated, AI-driven platform. As a frontrunner in cloud-based physical security, Verkada empowers organizations to enhance safety and efficiency through a unified software platform that encompasses video security, access control, air quality sensors, alarms, intercoms, and visitor management.With over 30,000 organizations globally, including more than 100 members of the Fortune 500, relying on Verkada to serve as their physical security layer, we ensure easier management, intelligent control, and scalable deployments. Established in 2016, Verkada has experienced rapid growth, boasting 15 offices and more than 2,200 full-time employees.About the RoleVerkada is on the lookout for a Global Solutions Engineer with deep expertise in Cloud Security, IoT Systems, Networking, Linux systems, Security Surveillance, and Access Control. This individual will collaborate closely with our territory account executives to extend Verkada's market presence into Fortune 500 companies across LATAM. Responsibilities include direct engagement with customers and partners throughout the sales cycle, addressing technical objections, aiding customers in designing deployments with Verkada products, and providing technical support to territory account executives. The ideal candidate will be self-driven, quick to learn, and capable of making significant contributions remotely.What You'll DoServe as the subject matter expert on the complete suite of Verkada products, effectively communicating the added value to customers during the sales process.Act as a trusted advisor for Verkada customers, overcoming objections and securing technical victories for Verkada.Present Verkada solutions effectively to all customer levels, from C-level executives to loss prevention managers and IT directors.Collaborate directly with Account Managers to develop strategic territory plans for Verkada.Design Verkada solutions, including network security recommendations, bandwidth requirements, and selecting appropriate Verkada products for physical security and deployment.Stay updated with the security and IoT industries by attending and presenting at key conferences, offering thought leadership within the market.Become a Product Technical Evangelist by training and educating partners, customers, and internal teams on the latest Verkada product offerings.Draft White Papers and Knowledge Base articles about Verkada products, features, and integrations.

CIMMYT is a pioneering non-profit international organization committed to tackling future challenges today. We focus on enhancing the quantity, quality, and reliability of production systems and staple cereals such as maize, wheat, triticale, sorghum, and millets through applied agricultural science. Our work primarily impacts the Global South by fostering strong partnerships that improve the livelihoods and resilience of millions of resource-poor farmers. Our ultimate goal is to create a more productive, inclusive, and resilient agrifood system while respecting planetary boundaries.To learn more, please visit cimmyt.org.We are seeking a highly motivated and results-driven HR Business Partner to join our Global Mobility and Internationally Recruited Staff (IRS) team within the Human Resources department. This role will provide strategic HR advisory services and requires a proactive professional with extensive international HR expertise. You will collaborate with leaders to manage complex employee relations globally and serve as a trusted advisor to ensure an outstanding employee experience while aligning with organizational objectives in a diverse, international setting.This position is based at CIMMYT’s headquarters in Texcoco, near Mexico City.

About AirwallexAirwallex stands as the premier unified payments and financial platform tailored for global enterprises. Through our distinctive blend of proprietary technology and software, we empower over 200,000 businesses globally—including renowned names like Brex, Rippling, Navan, Qantas, and SHEIN—with comprehensive solutions for managing business accounts, payments, spend management, treasury, and embedded finance on a global scale.Founded in Melbourne, we boast a dynamic team of more than 2,000 innovative professionals across 26 global offices. With a valuation of US$8 billion and support from leading investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing the future of global payments and finance. If you are eager to embark on the most ambitious journey of your career, we invite you to join us.Attributes We ValueAt Airwallex, we seek trailblazers with a founder-like enthusiasm who desire impactful roles, rapid learning, and genuine ownership. You bring substantial expertise in your field and sharp analytical thinking, driven by our mission and operating principles. You act with urgency, exercise sound judgment, and delve into complexities with curiosity, making decisions grounded in fundamental principles while balancing speed and thoroughness.A spirit of humility and collaboration characterizes you; you have the capacity to transform nascent ideas into tangible products, and you possess the capability to drive projects from inception to completion. Leveraging AI to enhance productivity and expedite problem-solving is part of your toolkit. Here, you will confront intricate, high-visibility challenges alongside exceptional colleagues while advancing your career in the evolution of global finance. If this resonates with you, let’s create what comes next.About the TeamThe Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative unit of legal experts and risk management professionals. We are dedicated to protecting Airwallex’s operations, cultivating a culture of compliance and ethical conduct, and ensuring our navigation through the global financial landscape is conducted with integrity. Our role involves providing expert guidance and support across all business areas, proactively identifying, mitigating, and managing legal, compliance, and financial risks.Your RoleIn your capacity as the Senior Compliance Manager & MLRO for Mexico, you will function as the statutory Compliance Officer (Oficial de Cumplimiento) for our Mexican entity. Your responsibilities will encompass the design, implementation, and oversight of our Anti-Money Laundering (AML) and compliance programs, ensuring adherence to all regulatory requirements.

Join PayJoy as a Global Coupa System AdministratorAt PayJoy, we are on a mission to empower underserved customers in emerging markets to achieve financial stability and success. Our innovative technology for secured credit serves as a gateway for new customers entering the credit system. By offering point-of-sale financing and card options, we enable our customers to enjoy a modern quality of life and seize entrepreneurial opportunities. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers by 2025, while maintaining sustainable profitability.Role OverviewWe are looking for a dynamic Coupa Administrator to lead the global configuration, governance, and continuous enhancement of our Coupa platform. As the primary system owner, you will ensure platform stability, support business operations, and manage system improvements across all regions. Your responsibilities include managing configurations, coordinating system releases, supporting integrations, and driving process enhancements throughout the Procure-to-Pay ecosystem.The ideal candidate will possess hands-on experience with Coupa administration, strong governance capabilities, and familiarity with multi-regional environments, particularly in LATAM and Asia. Experience with integrations involving NetSuite or other ERP platforms is highly desirable.

As a Workforce Support Specialist focusing on Payroll at Restaurant365, you will play a pivotal role in ensuring our clients receive exceptional support. Collaborating with our dedicated sales team, implementation managers, and external partners, your mission will be to foster a seamless and enjoyable experience for all Payroll clients. The ideal candidate will demonstrate meticulous attention to detail and excel at managing multiple tasks and projects simultaneously. A blend of technical expertise, outstanding interpersonal communication skills, proactive initiative, and a commitment to excellence will be essential for success in this role.

Join Unlimit as a Business Development Manager, where you will spearhead your own pipeline and uncover market opportunities. Contribute to our dynamic growth strategy by engaging with stakeholders and driving commercial success in a leading fintech environment.

Join Unlimit as an Account Manager in Mexico City, where you'll cultivate strategic relationships with our merchants and drive their growth in the dynamic fintech landscape. Your role involves understanding their unique needs and providing exceptional service, collaborating closely to optimize performance and identify growth opportunities. We seek a creative and driven individual who is passionate about customer success and willing to innovate in our approach to service. You'll report to the Head of Customer Success for LATAM and be based in our vibrant Mexico office.