Customer Support Manager - D2C Global

About PayJoyAt PayJoy, we are dedicated to transforming financial access for underserved communities in emerging markets. Our innovative secured credit technology serves as a gateway for new customers to enter the credit system, facilitating a modern quality of life through point-of-sale financing and card offerings. By empowering our customers, we enable them to become micro-entrepreneurs and provide them with a safety net during challenging times. With over 18 million customers served and a commitment to sustainable growth, our cutting-edge machine learning, data science, and anti-fraud AI technologies are at the forefront of our mission.Role OverviewWe are seeking a dynamic Customer Support Manager to lead and optimize our Customer Support Area, ensuring maximum efficiency, productivity, and customer satisfaction while driving profitability. In this role, you will supervise daily operations and implement strategies that enhance customer experiences and support our organizational goals.

Hybrid / Mexico City Join Us in Building the Future! At BlueConic, we are revolutionizing the way businesses thrive by converting customer data into actionable insights and intelligence. As the pioneers of the industry’s inaugural Customer Growth Engine (CGE), we empower brands to transcend conventional Customer Data Platforms (CDPs) with a more intelligent and accelerated growth model—driven by AI, built for privacy, and designed to deliver substantial value throughout the customer lifecycle. Be a part of our mission to redefine customer engagement—where companies don't just gather data but transform it into their next competitive edge. As a Customer Support Manager at BlueConic, your leadership is crucial in driving the success of our global support division. You will lead a frontline support team, enhance operational excellence through key performance indicators (KPIs), and innovate with AI and automation to scale our processes effectively. Your contributions will also be vital in delivering premium support, managing incidents, and collaborating across various departments to support our revenue objectives.

About WatershedWatershed is a leading enterprise sustainability platform that empowers organizations such as Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to efficiently manage climate and ESG data. Our platform enables companies to generate audit-ready metrics for both voluntary and regulatory reporting, including CSRD, while actively driving decarbonization initiatives. We are on the lookout for passionate team members who are eager to contribute to a mission-driven startup and play a crucial role in fostering a collaborative culture within our expanding team.With offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and a remote team across the US and Europe, we would love for you to consider joining our journey!The RoleWatershed is searching for a detail-oriented and proactive Global Payroll Manager to oversee our payroll operations across the US, Mexico, the UK, and our global EOR workforce. This role is pivotal in managing end-to-end payroll processes, vendor relationships, compliance oversight, compensation cycle coordination, and support for cross-border employment.Initially, this position will serve as an individual contributor, tasked with developing scalable payroll processes from inception and supporting our growth as we expand our jurisdictional reach and workforce.This role is perfect for candidates who thrive in a dynamic startup environment, possess the ability to operate independently, and are comfortable navigating various countries, tools, and compliance frameworks.Key Responsibilities:Manage the complete payroll cycles for employees in the US, UK, and Mexico.Enhance our utilization of Rippling and other payroll/HR systems, ensuring seamless data integration with HRIS, ERP, and time-tracking tools.Lead payroll system implementations or migrations, such as centralizing MX/UK payroll operations within Rippling.Act as the primary liaison for vendors including Rippling, Remote, Mazars (MX payroll/statutory), and UK payroll providers.Ensure compliance and quality across all payroll partners while optimizing SLA performance.Maintain audit-ready controls, workflows, and documentation across all jurisdictions.Define KPIs (e.g., payroll accuracy, timely processing, ticket resolution) for measuring payroll performance.Coordinate the administration of benefits programs in the US and UK in collaboration with the People Ops team.

As a leader in the dining industry, OpenTable is dedicated to enhancing the restaurant experience for millions of diners and over 60,000 restaurant partners. With more than 25 years of innovation, OpenTable, a subsidiary of Booking Holdings, Inc. (NASDAQ: BKNG), empowers restaurants through advanced technology, allowing them to prioritize their teams, guests, and profitability, while diners can effortlessly find and reserve the ideal restaurant for any occasion.At OpenTable, every team member plays a crucial role in shaping our mission and operational excellence. Join us in a global community that includes our portfolio of metasearch brands, where hospitality is not just a value but a defining aspect of our culture.Role OverviewWe are seeking a dynamic Customer Experience (CX) Manager to spearhead a cross-functional CX team aimed at optimizing customer journeys, enhancing operational performance, and fostering automation within our global Support organization. This role will directly oversee the Quality Assurance (QA) and Support Analytics teams.Key ResponsibilitiesLead and Develop a High-Performing CX TeamProvide effective guidance, mentorship, and professional growth opportunities for the Workforce Management (WFM), data, CX supervision, and automation teams.Establish performance goals, conduct impactful one-on-one meetings, and cultivate a culture rooted in accountability, constructive feedback, and ongoing improvement.Own CX Strategy and Roadmap for SupportTransform customer insights, QA results, and operational KPIs (such as CSAT, NPS, FCR, and quality scores) into a strategic CX roadmap.Prioritize initiatives that enhance both customer experience and operational efficiency across diverse channels and regions.Drive Insights, Analytics, and Workforce PlanningLead the CX Data Analyst and Workforce Planning Analyst in developing forecasts, dashboards, and analytics that guide staffing, channel strategy, and experience enhancements.Utilize Snowflake, SQL, and Tableau for reporting to analyze demand, contact drivers, automation performance, and agent experience, providing actionable recommendations.Lead Automation and AI OptimizationCollaborate with the Automation Analyst to assess and enhance automation performance (such as bots, self-service options, and AI tools).Establish success metrics and evaluation frameworks for new automation initiatives, ensuring they improve efficiency without compromising customer experience.

Join the dynamic team at Keywords Studios Mexico as a Videogames Customer Support Specialist, focusing exclusively on written support. This role is ideal for individuals who excel in communication and enjoy assisting players through non-verbal channels.POSITION SUMMARY:As a part of the Player Support team, you will engage with players to resolve issues related to account recovery, gameplay inquiries, and more, all while delivering exceptional customer service via chats, emails, and tickets.

Role overview ApolloIO is hiring a Customer Support Team Lead to oversee a group of support professionals in the Mexico City office. This position centers on improving customer satisfaction and making support operations more efficient. What you will do Supervise and mentor customer support team members Provide training and guidance to help staff deliver high-quality service Serve as the main connection between customers and product teams Represent customer interests and support ongoing service improvements Location This role is fully onsite at ApolloIO's Mexico City office.

Join our dynamic team at Multiplica Talent as a Global IT Lead. In this pivotal role, you will oversee and drive the strategic direction of our IT initiatives across multiple regions. You will collaborate with cross-functional teams to ensure the seamless integration of innovative technologies that enhance our operational efficiency and customer experience.

Role overview The Product Advocate - Customer Support role at Apollo.io centers on supporting customers and ensuring they have a positive experience with the platform. This position is based in the Mexico City office and requires full English proficiency. What you will do Product Advocates use their in-depth understanding of Apollo.io’s features to assist users and answer questions. The role involves clear communication and a focus on customer satisfaction, helping users navigate the platform and resolve issues efficiently. Requirements Located in Mexico City Full proficiency in English Strong product knowledge and communication skills Work environment This is an in-office position in Mexico City. The team values individuals who can combine technical understanding with a customer-focused approach.

In response to the COVID-19 pandemic, we are currently providing TEMPORARY remote work opportunities. Candidates must be prepared to return to the office when project demands arise.At Keywords Studios Mexico, we are seeking enthusiastic Customer Support Representatives to provide exceptional written support—this role does not involve phone calls.POSITION SUMMARY:The Player Support team engages with gamers, assisting them with issues like account recovery and inquiries about game details, delivering top-notch customer service through chat, email, and support tickets.

Become a Key Player at Novibet as a Customer Support Specialist!Are you eager to make a significant impact in an innovative and rapidly expanding company? If you possess a strong passion for customer service and excel in high-energy environments, this opportunity is tailor-made for you.About UsEstablished in 2010, Novibet is a renowned GameTech company with a presence in Europe, the Americas, and various other regions including Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand. Our operational hubs are strategically located in Greece, Malta, Brazil, and Mexico, employing over 1,200 dedicated professionals across our global footprint. We are committed to leading the charge in technological innovation, consistently enhancing and delivering seamless online gaming and entertainment experiences to our growing customer base.Why Join Novibet?At Novibet, we empower our team members to excel by prioritizing personal and professional growth through collaborative learning and adaptation to new challenges. We are dedicated to cultivating a positive, inclusive, and supportive workplace culture where every individual can prosper.Join our global team of over 1,200 passionate individuals who value diversity, innovation, and personal development.Your RoleAs a Customer Support Specialist at Novibet, you will serve as the primary contact for our customers, addressing inquiries related to account management and betting options. You will effectively resolve issues such as payment discrepancies and access challenges, ensuring a smooth customer experience.Key ResponsibilitiesAssist our customers through live chat, phone, email, and social media with a wide range of inquiries related to payments, logins, verification, and betting.Respond quickly to customer requests and inquiries.Address complaints and provide suitable solutions.Escalate unresolved issues to appropriate internal teams and follow up for resolution.Document inquiries, feedback, and complaints.Improve customer experience by sharing valuable insights with Product teams.What You Bring to the TableHigh School Diploma or equivalent from an accredited institution.Proficiency in English is a plus.Previous experience in a similar role or in a call center setting is preferred.Strong computer skills.Exceptional communication and interpersonal abilities.Willingness to work in a shift rotation.What We OfferAt Novibet, we genuinely appreciate our employees! Within our vibrant, fast-paced environment, we encourage everyone to reach their fullest potential while enjoying the journey. Here’s how we support that:Competitive Compensation: Attractive salary and bonus structure.

Join our dynamic team as an International Customer Support Specialist at Justworks! In this role, you will engage with customers across the globe, providing exceptional support and ensuring their experience with our platform is seamless. Your expertise will help clients navigate our services efficiently, fostering strong relationships and ensuring satisfaction.

Join us as a Customer Support Advocate at Hootsuite, where you will play a vital role in delivering exceptional service to our customers. Our ideal candidate will possess a positive attitude, a passion for helping others, and a comprehensive understanding of our products and processes. In this hybrid position, you will assist our self-service customers both remotely and in our Mexico City office, reporting directly to the Customer Support Team Lead.

Join Hootsuite as an Enterprise Customer Support Advocate and play a crucial role in delivering exceptional support to our enterprise clients. In this dynamic position, you will leverage your problem-solving skills to ensure customer satisfaction and help clients navigate our Talkwalker platform effectively.

Are you passionate about delivering exceptional customer service? As a Customer Support Executive at NielsenIQ, you will play a pivotal role in enhancing our customers' experiences. You will be responsible for addressing customer inquiries, providing product information, and resolving issues in a timely and effective manner.Join our team and contribute to a culture of excellence while developing your skills in a collaborative environment!

Role Overview Monks is looking for a Support Analyst in Mexico City. This role focuses on providing technical support to clients, helping them resolve issues quickly and effectively. The Support Analyst works with teams across the company to troubleshoot and address customer questions, aiming to improve every client's experience with Monks products.

About PayJoy PayJoy is a credit company focused on helping underserved customers in emerging markets build financial stability. The company’s patented guaranteed credit technology gives new customers a way into the credit system. With point-of-sale financing and the PayJoy card, customers can access modern financial tools and improve their quality of life. PayJoy’s credit offerings also support micro-entrepreneurs and act as a form of insurance. The team uses machine learning, data science, and artificial intelligence to prevent fraud. By 2025, PayJoy will have served over 18 million customers and reached strong, sustainable profitability. About the Role The Customer Support Representative handles incoming and outgoing communications with PayJoy’s end customers in Mexico City. This includes phone calls, email inquiries, and WhatsApp chats. The role centers on providing friendly, helpful support to customers who have questions or concerns.

FlexCar is experiencing rapid growth and we are seeking a dedicated Customer Support Specialist to join our team in Mexico City.Who We AreAt FlexCar, we are revolutionizing car leasing by offering flexible ownership solutions that are accessible to everyone. Our mission is to elevate the car leasing experience and lead the future of mobility across Greece, Italy, Cyprus, Mexico, and beyond.Our TeamWe are on the lookout for passionate, ambitious individuals ready to embark on an exciting career journey with a dynamic and professional team. If you are eager to kickstart your career with one of Europe’s most promising startups, we want you!Position OverviewAs a Customer Support Specialist, your primary responsibility will be to handle inbound calls from existing customers, providing them with accurate and detailed responses to their inquiries. This role involves liaising with both B2B and B2C clients, as well as our fleet team, ensuring effective communication regarding any potential issues.Additionally, you will need to act swiftly to resolve problems in alignment with our operational processes, all while delivering an exceptional customer experience.

Join Scale AI as a Support Specialist where you will initially work at Tier 0 and progress to Tier 1 readiness in a few weeks. This role requires handling a variety of contributor support issues, including those that are moderately complex, showcasing your judgment, investigative skills, and clear communication abilities. You will collaborate across teams to ensure contributors receive precise, prompt, and considerate support while also identifying opportunities to enhance workflows and documentation.This position is ideal for seasoned support professionals who thrive in a fast-paced environment and are comfortable working independently.You Will:Address routine and moderately complex contributor inquiries via email and chat, utilizing established workflows and your best judgment.Communicate with clarity, empathy, and professionalism.Document investigations, actions taken, and resolutions comprehensively in Zendesk or similar platforms.Recognize issues beyond the tier's scope and escalate them with detailed context and documentation.Provide feedback on workflows, macros, and documentation to boost efficiency and contributor satisfaction.Keep updated on relevant process and product changes through the provided resources.Ideally, You'd Have:Previous experience in high-volume customer support, platform support, or a similar role.Experience working remotely, demonstrating your ability to manage tasks independently and prioritize effectively without direct oversight.Excellent written and verbal English communication skills, with a knack for clear and professional interactions.Familiarity with customer service SaaS tools, Slack, and Google Workspace.Working Model & Tools:This is an independent contractor position, responsible for delivering specified services for an estimated six-month term. Continued engagement or transition to full-time employment may be considered based on performance and business requirements.Company equipment will be provided during your engagement.Collaborate asynchronously with internal teams as necessary.

Join our dynamic team as an Enterprise Support Specialist at Restaurant365, where you will play a crucial role in delivering exceptional support to our enterprise clients. Your expertise will help ensure their success and satisfaction with our innovative software solutions designed specifically for the restaurant industry.In this position, you will troubleshoot complex issues, provide training on our platform, and collaborate with cross-functional teams to enhance the customer experience. If you are passionate about technology and customer service, we want to hear from you!

Join Docplanner as a CRM Support Specialist, where you will play a critical role in enhancing our customer relationship management systems. You will assist in troubleshooting, providing technical support, and ensuring that our CRM solutions meet the needs of our clients. Your expertise will contribute to optimizing user experience and improving overall customer satisfaction.