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Customer Support Executive at Zego | London

ZegoLondon, England, United Kingdom
Remote Full-time

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Experience Level

Entry Level

Qualifications

To thrive in this role, you should possess:Demonstrable experience in a high-performance customer service setting. A passion for enhancing customer experiences and advocating for their needs. Strong communication skills with a keen ability to listen and build rapport. Proficiency in multitasking and effective time management. Flexibility to adapt to changes and a willingness to learn quickly. Ability to work remotely for 37.5 hours weekly during specified hours.

About the job

Join Zego, a Leading Commercial Motor Insurer!

At Zego, we are committed to revolutionizing the insurance industry by simplifying the experience for our customers, from scooter delivery riders to private hire taxi drivers. Our mission is to save people time and money while making insurance more accessible and human-friendly.

Since our inception in 2016, we've challenged the complexities of traditional insurance, providing tailored solutions that empower professional drivers across the UK and Europe.

Having raised over $200 million in funding, we have evolved from a start-up into an industry leader, with much more innovation on the horizon.

About the Role:

We are seeking an enthusiastic and results-driven Customer Support Executive to enhance our customer experience. In this dynamic role, you will engage directly with customers through phone, email, and LiveChat, playing a pivotal role in Zego’s growth and success. You will be part of a collaborative, high-performing team dedicated to achieving outstanding customer satisfaction.

Your Responsibilities:

  • Assist customers with Sales and Support inquiries via phone.
  • Ensure customer satisfaction by providing professional support over the phone.
  • Maintain a positive, empathetic, and professional demeanor towards customers, building trustful relationships.
  • Respond promptly to customer inquiries via email and live chat.
  • Develop a comprehensive knowledge of our products to effectively address customer questions.
  • Input customer information into our in-house system accurately.

Qualifications for Success:

  • Experience in a high-performing, target-driven customer service environment.
  • A genuine passion for customer experience advocacy.
  • Strong listening skills to understand customer needs and an eye for detail.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Adaptability and quick learning capabilities.
  • Availability to work 37.5 hours weekly between 8 am - 6 pm, Monday to Sunday.

What’s it like to work at Zego?

Joining Zego will be a career-defining opportunity. Our team members are empowered to reach their full potential, delivering exceptional work that makes a real difference. We value every individual’s contribution to our collective success and provide plenty of room for personal and professional growth.

About Zego

Zego is a transformative commercial motor insurer dedicated to simplifying insurance for drivers. We aim to empower our customers by providing tailored solutions that save them time and money. With significant funding and a commitment to innovation, we are changing the landscape of the insurance industry across Europe.

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