Customer Support Engineer

Join Egis Group as a Principal Electrical Engineer specializing in Infrastructure projects. We are seeking a visionary leader who will spearhead innovative electrical engineering solutions within the infrastructure sector. You will collaborate with multidisciplinary teams to design and implement cutting-edge electrical systems that enhance project efficiency and sustainability.

We are seeking an experienced and dynamic Principal Engineer specializing in Civil and Roads to join our innovative team at Egis Group. In this pivotal role, you will lead the design and execution of complex civil engineering projects, ensuring they meet the highest standards of quality and safety. You will collaborate with multidisciplinary teams, mentor junior engineers, and engage with clients to deliver exceptional results.

Join our dynamic team as a Principal Engineer specializing in Wet Utilities, where you will have the opportunity to lead innovative projects and contribute to sustainable water management solutions. Your expertise will help shape the future of utility engineering in diverse environments.

We are seeking a highly skilled and motivated Senior Engineer specializing in Civil and Roads to join our dynamic team. In this pivotal role, you will be responsible for leading civil engineering projects, ensuring adherence to design standards, and collaborating with interdisciplinary teams to deliver sustainable solutions. If you are passionate about infrastructure development and eager to make a significant impact in the field, we encourage you to apply!

Join the Egis Group as a Wet Utilities Engineer, where you will play a crucial role in designing, implementing, and managing water and wastewater systems. We are looking for passionate individuals who thrive in a collaborative environment and are eager to contribute to sustainable infrastructure projects.

As a Senior Structural Engineer at Egis Group, you will play a pivotal role in designing and overseeing the construction of complex structures. Your expertise will contribute to innovative engineering solutions that enhance safety and sustainability in our projects.

The Egis Group is seeking a talented and driven Wet Utilities Engineer to join our dedicated team in Amman. In this role, you will play a pivotal part in designing, planning, and executing wet utility projects. Your expertise will contribute to enhancing infrastructure and ensuring sustainable water management solutions.As a Wet Utilities Engineer, you will be responsible for collaborating with interdisciplinary teams, conducting feasibility studies, and ensuring compliance with local regulations and standards. You will also engage with clients to understand their needs and provide innovative engineering solutions.

Join Progressoft as a Support and Implementation Engineer, where you will play a crucial role in delivering exceptional IT technical support both onsite and remotely. You will be responsible for implementing enterprise solutions and providing support for various incidents or issues. This role requires strong collaboration with various technical support and engineering teams to ensure seamless service delivery.Key ResponsibilitiesDeploy and configure solutions within customer infrastructure environments.Troubleshoot and resolve customer-reported issues both onsite and remotely across different implementation layers.Respond to customer requests and support tickets in a timely and professional manner.Create, review, and maintain accurate technical documentation.Perform preventive and corrective maintenance visits as required.Undertake additional tasks related to your role as necessary.QualificationsBachelor's Degree in Information Technology, Engineering, Computer Science, or a related field.A minimum of 2 years of relevant experience.Flexibility to travel and work extended hours as needed.Proficient in database management systems (Oracle, MS-SQL, PostgreSQL).Familiarity with operating systems (Linux, MS Windows).Solid understanding of cloud infrastructure orchestration tools (e.g., Kubernetes, HashiCorp Nomad).Experience with application servers (e.g., Apache Tomcat, Oracle WebLogic, IBM WebSphere).Knowledge of DevOps methodologies, including CI/CD, Helm, and Ansible.Familiarity with directory services (Active Directory & LDAP).Strong interpersonal skills.Excellent verbal and written communication skills.Customer-focused approach.Detail-oriented and a collaborative team member.Proactive and self-motivated.Strong time management skills and results-driven mindset.Preferred ExperienceExperience in large enterprise environments, particularly within payments and remittance solutions.Knowledge of cloud computing, virtualization technologies, and network infrastructure.Experience with high availability and disaster recovery strategies.Familiarity with PKI infrastructure and certificate authorities.Understanding of MySQL and NoSQL databases.Experience with both server and client operating systems (Linux distributions and MS Windows).Knowledge of object storage management.Understanding of security authentication and authorization solutions (e.g., HashiCorp Vault, Keycloak).Familiarity with cloud platforms (AWS, Azure, Google Cloud, OCI, IBM).

At Tagaddod, we are at the forefront of innovation in waste collection technology. We seek dynamic individuals who are ready to elevate our mission and drive impactful change.This role encompasses a blend of Engineering and Quality Control responsibilities. We are in search of a leader who is eager to tackle challenges head-on. Your work will be based at our operational site in Amman.Key Responsibilities: Oversee and manage installations and refurbishments at our Amman location. Lead daily briefings for warehouse operators and report stock levels and issues to the site director. Ensure compliance with health and safety standards, hygiene, and security protocols. Test and evaluate raw materials and supplies against established acceptance criteria. Maintain accurate stock control systems and inventories. Supervise planned maintenance for vehicles, machinery, and equipment. Manage warehouse operators and external contractors effectively. Implement automated and digital systems as necessary. Track and report on key performance metrics to enhance cost efficiency and operational effectiveness.

Role Overview Sika AG is hiring a Specification & Sales Engineer in Amman. This position combines technical knowledge with client-focused sales to help deliver successful building projects using Sika’s products. What You Will Do Work closely with architects, engineers, and contractors to understand project requirements Develop tailored solutions that meet client needs and project specifications Support clients through the process of specifying and implementing Sika products Promote Sika’s brand and contribute to expanding its presence in the market What We Look For Experience in sales and engineering, ideally within the construction or building materials sector Strong communication skills for effective collaboration with project stakeholders Ability to understand technical requirements and translate them into practical solutions Motivation to support clients and help them achieve their project goals

As a Senior Engineer specializing in Wet Utilities, you will play a pivotal role in the design and management of water supply, drainage, and wastewater systems. Your expertise will contribute to significant projects that ensure sustainable water management and infrastructure development. Collaborate with multidisciplinary teams and utilize advanced engineering techniques to deliver innovative solutions.

Join our dynamic team at khibraty as a Backend Engineer! We are seeking a motivated individual with 1–2 years of experience to help us build robust backend services and thrive in a fast-paced product environment. In this role, you will collaborate closely with senior engineers, product managers, and frontend teams to create APIs, enhance system performance, and contribute to scalable backend solutions that drive our products.Responsibilities:Design, develop, and maintain backend services and APIs with guidance from senior engineers.Implement business logic and integrations that support key product features.Write clean, maintainable, and well-tested code adhering to established backend standards.Work together with frontend engineers, product managers, and designers to understand requirements and deliver effective solutions.Assist in optimizing system performance, reliability, and security.Participate in code reviews to learn backend best practices and architectural patterns.Contribute to CI/CD pipelines, deployments, and basic monitoring tasks.Troubleshoot and resolve backend issues in both development and production environments.

Join our dynamic team as a Senior AI Engineer / MLOps Engineer, where you will spearhead the design, development, deployment, and optimization of robust, scalable AI and machine learning solutions. We seek an individual with a profound understanding and practical experience in AI engineering, machine learning, MLOps, cloud-native architecture, and data engineering, who can effectively convert experimental frameworks into dependable, business-ready systems.This role demands extensive expertise in large language models (LLMs), retrieval-augmented generation (RAG), agentic AI workflows, CI/CD automation, and the management of production ML lifecycles within modern data platforms. The selected candidate will lead comprehensive AI projects, collaborate with both technical and business stakeholders, and uphold operational excellence across AI platforms.Key Responsibilities:Design, develop, deploy, and maintain production-grade AI and machine learning systems from start to finish.Construct and enhance LLM-powered applications, including RAG pipelines, prompt workflows, agent-based systems, and multimodal AI applications.Create intelligent workflows through tool-calling, orchestration frameworks, and contextual reasoning models.Refine, assess, and operationalize machine learning and foundational models for enterprise applications.Build and oversee MLOps pipelines that encompass training, evaluation, model registration, deployment, monitoring, and retraining.Implement CI/CD pipelines for ML and AI workflows to facilitate automated testing, release management, and controlled deployments.Establish model monitoring frameworks to detect drift, attribute features, and track inference quality and performance.Ensure reproducibility, reliability, and version control across AI/ML environments.Architect scalable AI/ML platforms utilizing modern computing, storage, orchestration, monitoring, and search services.Develop reproducible environments employing Infrastructure as Code.Support secure, high-availability, and cost-effective deployment models throughout development, staging, and production phases.Design scalable inference and serving patterns adaptable to fluctuating workloads.Construct and maintain automated data pipelines, ETL/ELT workflows, and data processing frameworks for AI/ML utilization.Guarantee data quality, lineage, governance, and versioning to enable reliable model training and inference.Work with both structured and unstructured datasets across data lakes, data warehouses, and operational systems.Deliver analytics-ready datasets to downstream systems and applications.Lead multiple AI initiatives concurrently, including planning, execution, and coordination with internal teams and stakeholders.Collaborate closely with product, engineering, data, and business teams to deliver production-ready AI capabilities.Contribute to architectural decisions, technical documentation, and best practices across teams.

Join our team as an IAM/PAM PKI Engineer, where you will enhance enterprise identity security solutions with a focus on Cerebra mPass (MFA) and CyberArk (PAM). Your role will involve stabilizing daily operations, facilitating onboarding processes, enhancing policy frameworks, and preparing the strategic roadmap for the migration to Windows Hello for Business along with the future implementation of SailPoint (IGA), BeyondTrust (PAM), and Thales HSM for PKI. A strong aptitude for troubleshooting, meticulous documentation, and maintaining audit evidence is essential for success in this position.Key ResponsibilitiesMFA Management using Cerebra mPassDesign, configure, and support MFA policies, integrations, and user onboarding processes for Cerebra mPass.Integrate MFA with enterprise applications such as VPN, remote access, cloud services, and internal systems using established authentication protocols.Monitor authentication workflows, troubleshoot access issues, and enhance the reliability and user experience.Develop and execute a comprehensive migration plan from mPass to Windows Hello for Business, including pilot planning, risk management, and transition support.PAM Management with CyberArk and BeyondTrustManage and scale CyberArk environments, including safes, platforms, health checks, onboarding, rotations, and access workflows.Facilitate privileged account onboarding and uphold operational hygiene through break glass, vault policies, RBAC, and session controls.Support the evaluation and future implementation of BeyondTrust as required.IGA Preparation with SailPointAssist in preparations for IGA adoption, including joiner/mover/leaver processes, segregation of duties concepts, connector requirements, and reporting needs.Contribute to implementation planning and operational documentation once adopted.PKI Coordination with Thales HSMOversee certificate lifecycle processes and coordinate with Active Directory and PKI stakeholders.Support discovery, inventory, renewal tracking, and operational processes related to certificates.Engage in planning for HSM-backed PKI with Thales, including key ceremony concepts, dual control, and operational readiness for CRL/OCSP.Operational Compliance and Delivery HygieneEnsure visibility of IAM, MFA, and PAM events within the SIEM. Maintain health KPIs and minimize alert noise.Execute changes through ITSM, ensuring thorough testing, validation, and post-change inspections.Lead or assist in root cause analysis for significant incidents. Document standard operating procedures, runbooks, and hardening guidelines.Generate audit-ready evidence aligned with cybersecurity regulations in KSA, focusing on access controls and privileged access governance.Automation InitiativesUtilize PowerShell, Python, and REST APIs to automate onboarding, rotation processes, and administrative tasks.

About UsAt Foodics, we are revolutionizing the restaurant management ecosystem as a premier provider of payment technology. Established in 2014, with our headquarters in Riyadh and offices spanning across five countries, including the UAE, Egypt, Jordan, and Kuwait, we proudly serve clients and partners in over 35 nations worldwide. Our cutting-edge products have facilitated the processing of over 6 billion orders, solidifying Foodics as one of the fastest-growing SaaS companies in the MENA region. Recently, we completed our third funding round, securing $170 million in the largest SaaS funding raise in MENA, further enhancing our innovation capabilities to support business owners effectively.Your RoleAs a Senior Data Engineer, you will take charge of designing and constructing robust data pipelines, enforcing data contracts, and creating processing frameworks that drive analytics and machine learning features across Foodics. You will collaborate closely with ML Engineers and platform teams to guarantee the reliability, scalability, and governance of our data infrastructure.Your Responsibilities Architect and implement scalable ETL/ELT pipelines utilizing cloud-native tools. Establish and uphold data contracts with domain teams and internal stakeholders. Partner with ML Engineers on feature engineering and preparing datasets for models. Develop monitoring, alerting, and observability features within the data infrastructure. Ensure data security, lineage, and compliance with internal standards. Contribute to the creation of onboarding toolkits and reusable data components. Your Profile Minimum of 5 years of experience in data engineering, demonstrating proficiency in developing scalable pipelines. Expertise in Python, SQL, and orchestration tools (e.g., Airflow, AWS Glue, Step Functions). Familiarity with modern Lakehouse architectures and tools (e.g., S3, Redshift, Snowflake, dbt). In-depth understanding of data modeling, lineage, observability, and governance frameworks (e.g., dimensional modeling, schema evolution, ML feature stores). Proficiency with ACID-compliant data formats such as Apache Iceberg, Delta Lake, or Apache Hudi and experience in managing large datasets with time travel, schema evolution, and transactional guarantees. Experience in developing fault-tolerant, testable, and maintainable data pipelines in production settings. Ability to work effectively in cross-functional teams alongside ML Engineers, Analysts, and Product Managers. Familiarity with CI/CD practices and infrastructure-as-code (preferably Terraform/CDK). Excellent communication skills with a focus on documentation, standards, and continuous improvement. Ideal Candidates Will HaveKnowledge of MLOps integration and streaming technologies.

About Us: Seesaw is a beloved platform trusted by over 25 million educators, students, and families globally. We are the premier elementary learning experience platform, providing an award-winning suite of tools, resources, and curriculum that empower teachers to deliver engaging and inclusive instruction. Our features, such as interactive lessons, digital portfolios, and two-way communication, ensure that everyone stays connected in the learning process, offering continuous insight into each student's educational journey. Our Mission: At Seesaw, our mission is to create joyful and connected learning experiences for every elementary student, establishing a foundation for lifelong success. As we expand rapidly in the MENA region, we are excited to enhance our support for our Arabic-speaking customers by building a strong presence in Amman. Your Team: Join our growing engineering team in Jordan as a Frontend Engineer where you will be part of our new International Growth Team. This team is pivotal in preparing Seesaw for international expansion, particularly in the MENA region. You will be tasked with developing impactful backend systems that enhance Arabic support across our AI features, streamline text and assessment pipelines, and facilitate future integrations with government SIS/LMS partnerships. Working on Seesaw’s Engineering team offers a unique experience. You will have early ownership of the product roadmap, collaborating on development timelines from the outset. Our strong user connection allows us to gather teacher feedback and observe real-life interactions of students and families with the platform, enabling us to iterate effectively on our releases. Additionally, we enjoy significant autonomy to experiment and innovate, often seeing our ideas deployed in weeks rather than months. The knowledge that millions of children rely on Seesaw every day is both inspiring and challenging. While we take immense pride in our ability to enhance student learning, we are also deeply affected by the challenges they face, such as login issues or platform failures. As our team continues to grow, we seek individuals who can adapt to our fast-paced environment. Flexibility is essential as we refine our objectives and processes. We learn by delivering, so we prioritize a culture of experimentation over rigid protocols. Committed to diversity, equity, and inclusion, we welcome your unique perspective as we expand our engineering team.

Are you passionate about your work and eager to create a meaningful impact in people's lives? Do you aspire to join a dynamic team that thrives on innovation and challenges the status quo?If so, we'd love to have you on board! webook.com stands as Saudi Arabia’s premier event ticketing and experience booking platform, recognized for its cutting-edge technology and robust features. We proudly serve some of the Kingdom's largest mega events, boasting over 2 billion in sales.Key Responsibilities:Design and implement high-quality solutions utilizing HTML, CSS, and JavaScript, with ReactJS as your primary framework.Develop responsive and adaptive web applications that enhance user experiences.Collaborate within an Agile team to develop, test, deploy, and maintain applications, engaging in product backlog grooming, sprint planning, execution, reviews, and retrospectives.Communicate progress effectively with the product team and stakeholders.Maintain and update pattern libraries, style guides, and documentation.Contribute to the establishment of front-end development best practices.

About UsWelcome to Foodics, a cutting-edge restaurant management ecosystem and payment technology provider. Established in 2014 with our headquarters located in Riyadh, we have expanded our presence across five countries, including the UAE, Egypt, Jordan, and Kuwait. Serving customers in over 35 countries globally, we have successfully processed more than 6 billion orders, positioning Foodics as one of the fastest-growing SaaS companies in the MENA region.Role OverviewAs a Senior Back-End Engineer, you will be a vital part of our technology team, responsible for developing, maintaining, testing, and debugging our back-end web applications. Your primary goal will be to ensure the delivery of fully functional and stable applications.Key ResponsibilitiesDefine and oversee the architecture of multiple web applications.Collaborate effectively with designers, engineers, and product managers.Design and implement new features and functionalities.Employ test-driven development practices to produce well-tested code.Tackle complex performance and architectural challenges.Write clean, well-organized code that is easy to understand.Integrate data from various services and databases.Provide guidance and mentorship to junior engineers.Research and advocate for the adoption of new systems and technologies.Identify opportunities to reduce technical debt, enhance performance, and streamline our codebase.Desired Skills and QualificationsAt least 5 years of experience in developing large-scale web applications.Extensive experience with relational databases.Strong expertise in PHP and Laravel; experience in other programming languages is also welcome.Proficient in writing unit and integration tests.Experience designing, implementing, and deploying backend services with an emphasis on high availability, low latency, and data consistency.Solid understanding of REST APIs.Familiarity with Redis and caching mechanisms.Proven ability to lead technical projects in a fast-paced environment.Knowledge of modern queuing and caching systems, particularly Redis.Excellent communication skills and a track record of effective collaboration with diverse stakeholders.Strong analytical and problem-solving skills.Experience in developing fintech applications is a plus.Fluency in English, both written and spoken.Ability to adapt to different time zones and work effectively in a remote setting.Ideal Candidates WillHave participated in the design of large-scale systems, addressing performance, scalability, and latency issues.Possess a solid background in Fintech and Foodtech.

Syarah is building data-driven solutions for automotive e-commerce in the region. The team in Amman is looking for a Senior Data Engineer to strengthen and scale core data systems, analytics, and reporting. This is a hands-on position focused on building and maintaining data pipelines, improving data quality, and generating insights that support decisions across product, operations, and finance. The role centers on developing and sustaining Syarah’s data infrastructure using Google Cloud Platform (GCP). Key Responsibilities Design, build, and maintain scalable data pipelines and ETL processes. Optimize the data platform on GCP, including BigQuery, Dataform, and Cloud Run. Create and manage clean, scalable data models for analytics and reporting. Integrate data from various sources, such as ERP and operational systems. Develop and support APIs (using Flask or similar frameworks) for data access and integration. Monitor and manage data workflows with Airflow or similar tools. Ensure data accuracy, consistency, and reliability across platforms. Support integration of analytics and tracking tools like Mixpanel and Adjust. Build dashboards and reports for business teams. Analyze data to identify trends, issues, and opportunities. Collaborate with finance, product, and operations teams to address data needs. Contribute to automation and internal tools, including AI-related use cases.