Customer Support Engineer

Join Unifonic, a vibrant startup recognized as a Great Place to Work®, transforming the communication landscape through our innovative CPaaS (Communication Platform as a Service) solutions. With a dedicated team of over 400 passionate professionals, we strive to provide exceptional experiences for more than 5,000 client-focused companies.At Unifonic, we foster a collaborative and enjoyable work environment where creativity flourishes and fresh ideas are welcomed. As proud shareholders, we embody the spirit of Unifonic in everything we do. Become a part of our exciting journey!Meet the Team!The Client Services team at Unifonic is committed to ensuring our clients receive unparalleled support. As the primary contact for our clients, you will play a pivotal role in building enduring relationships. We collaborate closely with clients to understand their unique needs, helping them leverage our services to fulfill their business objectives. If you have a passion for customer service and a proactive mindset, you will excel in our fast-paced, dynamic environment.Your Role:As a Customer Support Engineer, you will handle intricate support issues that vary in priority and must be resolved within established service levels. You will collaborate with multiple stakeholders to perform daily tasks while representing the company in a supportive manner.Key Responsibilities:Address client inquiries and work with vendors to resolve issues as first and second-line support via email, phone, and remote access.Manage daily operations related to the company's products and services, including reporting, project performance monitoring, and issue tracking.Provide comprehensive training in areas of expertise, product knowledge, and integration.Ensure the availability of technical infrastructure, systems, products, and services.Collaborate with cross-functional teams to create a seamless client experience and identify new product or feature development opportunities.Facilitate effective communication among stakeholders.Act as a coach and trusted advisor to valued clients.Document and communicate best practices for ongoing management and operational problem-solving.

Customer Support Lead at AlGooru About AlGooru AlGooru is a leading private tutoring platform based in Saudi Arabia, recognized as the first to receive licensing from the National E-Learning Center (NELC). The company blends technology with personalized support for learners at every stage, from K-12 through university and professional development. Supported by investors such as Constructor Capital, Plug & Play Ventures, Techstars, KAUST, and Hub71, AlGooru continues to grow its reach and impact. The name "AlGooru" comes from the Sanskrit word “Guru,” reflecting a focus on mentorship and expertise. Location Remote , Amman, Amman Governorate, Jordan What You Will Do Build the Customer Support department from the ground up, setting the foundation for future growth. Drive efforts to deliver outstanding user experiences and high-quality support across multiple channels. Work closely with Sales, Supply, Product, and Marketing teams to improve customer journeys and align on strategic objectives. Strategic Planning and Team Leadership Oversee daily Customer Support operations to ensure smooth interactions for both clients and tutors. Recruit, onboard, and train new Customer Support representatives. Lead, mentor, and develop support agents, maintaining high service standards. Refine tools and systems to increase team efficiency and service quality. Gather feedback from the Tutor Community and communicate insights for ongoing improvements. Customer Operations, Analysis, and Reporting Map the post-sales customer journey, identifying key engagement points. Track and analyze support metrics to monitor performance and spot trends for improvement. Review support practices to ensure they meet the needs of both clients and tutors. Collect and share feedback to refine processes and raise service quality. Implement immediate solutions while contributing to long-term operational enhancements. Coordinate with internal teams to align support activities with company goals. Customer Experience, Escalations, and Brand Representation Serve as the main escalation point for complex customer and tutor issues. Oversee resolution of inquiries across multiple communication platforms. Manage and improve the CRM system for accurate tracking and timely resolution. Ensure effective support for session bookings, rescheduling, platform navigation, and technical troubleshooting.

Join Progressoft as a Support and Implementation Engineer, where you will play a crucial role in delivering exceptional IT technical support both onsite and remotely. You will be responsible for implementing enterprise solutions and providing support for various incidents or issues. This role requires strong collaboration with various technical support and engineering teams to ensure seamless service delivery.Key ResponsibilitiesDeploy and configure solutions within customer infrastructure environments.Troubleshoot and resolve customer-reported issues both onsite and remotely across different implementation layers.Respond to customer requests and support tickets in a timely and professional manner.Create, review, and maintain accurate technical documentation.Perform preventive and corrective maintenance visits as required.Undertake additional tasks related to your role as necessary.QualificationsBachelor's Degree in Information Technology, Engineering, Computer Science, or a related field.A minimum of 2 years of relevant experience.Flexibility to travel and work extended hours as needed.Proficient in database management systems (Oracle, MS-SQL, PostgreSQL).Familiarity with operating systems (Linux, MS Windows).Solid understanding of cloud infrastructure orchestration tools (e.g., Kubernetes, HashiCorp Nomad).Experience with application servers (e.g., Apache Tomcat, Oracle WebLogic, IBM WebSphere).Knowledge of DevOps methodologies, including CI/CD, Helm, and Ansible.Familiarity with directory services (Active Directory & LDAP).Strong interpersonal skills.Excellent verbal and written communication skills.Customer-focused approach.Detail-oriented and a collaborative team member.Proactive and self-motivated.Strong time management skills and results-driven mindset.Preferred ExperienceExperience in large enterprise environments, particularly within payments and remittance solutions.Knowledge of cloud computing, virtualization technologies, and network infrastructure.Experience with high availability and disaster recovery strategies.Familiarity with PKI infrastructure and certificate authorities.Understanding of MySQL and NoSQL databases.Experience with both server and client operating systems (Linux distributions and MS Windows).Knowledge of object storage management.Understanding of security authentication and authorization solutions (e.g., HashiCorp Vault, Keycloak).Familiarity with cloud platforms (AWS, Azure, Google Cloud, OCI, IBM).

Join Tarjama as a Product Support Specialist, where you will play an essential role in delivering outstanding technical support and guidance to our customers. Your expertise will ensure customer satisfaction and product success by swiftly resolving issues, troubleshooting proactively, and maintaining thorough documentation. As a dedicated advocate for our users, you will cultivate positive relationships and facilitate seamless usage of our products. Collaborating with internal teams and staying updated on product enhancements, you will contribute to ongoing improvements that drive customer loyalty and business growth.Duties & Responsibilities:Technical Support:Act as the first point of contact for customers in need of assistance, providing timely and effective technical support through Jira (tickets), email, calls, or chat.Meticulously log all customer issues and connect them to the relevant development team backlog for prompt resolution.Utilize diagnostic tools to troubleshoot and resolve product-related issues, ensuring clear communication about the details and expected timelines for resolution.Troubleshooting:Adopt a systematic approach to diagnose and address technical issues encountered by customers, showcasing a profound understanding of our products and services.Product Guidance:Offer comprehensive support and guidance to customers, empowering them to navigate and utilize our products effectively, thus enhancing their overall experience and satisfaction.Customer Issue Resolution:Promptly investigate and resolve customer complaints or inquiries, demonstrating a proactive and solution-oriented approach to ensure maximum satisfaction.Documentation:Maintain precise documentation of all customer interactions, issues, and resolutions in the designated support ticketing system (Jira), ensuring accuracy and ease of reference.Develop and update detailed user manuals and service documentation, including instructional videos and screenshots to enhance product usage understanding.

As a Community and Support Associate at Tamatem, you will play a pivotal role in our community support team. Your skills and expertise will help us deliver exceptional assistance to our users, ensuring their satisfaction and enriching their gaming experiences.Your Responsibilities:● Manage a high volume of user inquiries, tickets, and comments with professionalism and efficiency.● Address customer requests regarding services, products, and billing while showcasing a comprehensive understanding of our games.● Prioritize customer needs with care, compassion, and precision in every interaction.● Offer insightful guidance to users to enhance their gaming experience.● Supervise in-game chat to foster a positive and respectful environment.● Strive to exceed expectations by providing outstanding customer service and effectively resolving user issues.● Maintain open lines of communication with users, emphasizing our commitment to their needs.● Continuously seek to elevate the user experience through engagement and feedback.● Keep user databases current through proactive internal and external communication.● Gather and analyze user data to support team initiatives and report on service performance.● Regularly play our games to stay informed and offer relevant support.

Location: JordanEmployment Type: Full-Time (3-Month Contract)Project Start Date: February 1st, 2026Job OverviewJoin a distinguished organization in Jordan as a Customer Service Representative for a full-time, 3-month contract beginning on February 1st, 2026. We are looking for a candidate who is dedicated to providing exceptional customer service, possesses professionalism, and can effectively manage inquiries while adhering to high service standards.Key ResponsibilitiesManage both inbound and outbound customer inquiries through phone and email.Deliver accurate information regarding products, services, and company policies.Address and resolve customer complaints and issues promptly and professionally.Keep comprehensive and detailed records of customer interactions.Escalate complex issues to appropriate departments as needed.Ensure customer satisfaction and high service quality at all times.Adhere to company guidelines and service standards consistently.RequirementsPossession of a Bachelor’s degree.Prior experience in customer service or a related field is preferred.Proficient English language skills are essential.Flexibility to work in shifts.Strong communication and interpersonal skills.Professional demeanor with excellent problem-solving capabilities.Commitment to working full-time for the entire 3-month period.What’s OfferedFull-time position for 3 months.Coverage under Social Security.Opportunity to collaborate with a reputable organization.Supportive and professional work environment.Competitive compensation package.

As the Head of Customer Success at Jobs for Humanity, you will lead our efforts to ensure a seamless experience for our clients. Your role will involve strategizing and implementing customer success initiatives that elevate our service offerings and foster enduring relationships with our customers.

Join our team as a Business Support Systems Associate, where you will play a crucial role in the development, maintenance, and oversight of our core financial systems. This position involves assisting with database operations, system integrations, reporting, and providing daily operational support to maintain system stability, ensure data accuracy, and guarantee business continuity.Key ResponsibilitiesAssist in managing and supporting core systems, including database operations and application services.Execute SQL queries and assist with data extraction, validation, and analysis tasks.Monitor system performance, troubleshoot issues, and escalate incidents as necessary.Support daily operational activities including transaction monitoring and reporting.Participate in system releases, testing, and deployment activities.Facilitate integrations with external systems and APIs (such as payment systems and reporting platforms).Collaborate with cross-functional teams (IT, Operations, Finance, Marketing) to meet business requirements.Document processes, procedures, and technical configurations for future reference.

Join a vibrant startup recognized as a Great Place to Work®, Unifonic is at the forefront of transforming business communications through innovative SaaS solutions. Our team of 500 enthusiastic Unifones is committed to providing exceptional experiences to over 5000 customer-focused companies. We foster a fun and collaborative culture that inspires creativity and the sharing of new ideas. As active shareholders in our venture, we’re not just a team; we’re a community. Be part of our mission and help shape the future of communication!About the Role:We are seeking a motivated Customer Solutions Consultant to join our Revenue team. In this pivotal role, you will facilitate digital transformation for our clients by leveraging cloud communication solutions. You will collaborate with a virtual team of sales professionals, engineers, and support staff to ensure client success. Your responsibilities will include nurturing customer relationships, guiding strategic direction at the CXO level, and acting as a trusted advisor to optimize their cloud communication strategies.Your Contributions Will Include:Acting as a technical liaison between sales and product development to drive deals and assist in solution design, quoting, proposals, RFP responses, and necessary documentation.Gaining a thorough understanding of conversational automation platforms, their capabilities, and the challenges they address across various industries.Participating in meetings with sales teams to comprehend customer challenges, requirements, and business objectives, while recommending suitable solutions.Engaging in problem escalation and proactive projects to enhance client efficiency when using our products.Conducting product demonstrations and pilot programs to illustrate our value proposition to potential and existing clients.Providing insightful, prioritized feedback to Product Management, Sales, Support, and Development based on client business cases.Creating and executing Success Plans for designated customers.Overseeing daily Customer Success operations for assigned accounts.Promoting customer adoption of Unifonic services while minimizing churn.Supporting Sales/Account Management teams in upselling and cross-selling initiatives.

Join the Bank of Jordan, a distinguished financial institution dedicated to excellence and community engagement. We are on the lookout for a talented Customer Relationship Manager - Liabilities. In this pivotal role, you will cultivate and manage relationships with our valued customers, specifically focusing on liabilities. Your commitment to providing outstanding customer service and tailored banking solutions will be key to meeting their financial needs.At Bank of Jordan, we take pride in our innovative approach and our dedication to serving a diverse clientele. As a Customer Relationship Manager - Liabilities, you will play an essential role in enhancing our banking services and positively impacting the community.Key ResponsibilitiesDevelop and manage relationships with major deposit sources, ensuring flexibility in attracting or dispensing deposits to align with the bank's liquidity needs.Identify key customer segments within targeted institutions to create comprehensive sales strategies aimed at attracting new deposits and clients.Nurture relationships with corporate and commercial clients, addressing their needs for banking services and products, while collaborating with account managers.Promote bank services and products through direct sales and cross-selling initiatives to achieve departmental and organizational sales goals.Engage in activities to expand the customer base, enhancing market share through effective cross-selling strategies.Maintain regular communication with customers to assess their needs, respond to inquiries promptly, and ensure high levels of customer satisfaction.Coordinate with corporate customer service and implementation teams to fulfill customer requests and obtain necessary approvals.Present banking service proposals to corporate clients after securing required approvals.Conduct field visits to maintain and strengthen client relationships.

As a Senior Structural Engineer at Egis Group, you will play a pivotal role in designing and overseeing the construction of complex structures. Your expertise will contribute to innovative engineering solutions that enhance safety and sustainability in our projects.

Join our passionate team at Jobs for Humanity as a Customer Service Representative in Amman, Jordan! We are seeking dedicated individuals who excel in delivering exceptional customer service in a dynamic call center environment. If you are enthusiastic about helping others and possess the skills to manage customer inquiries with professionalism, empathy, and efficiency, we want to hear from you!Respond to incoming calls in a professional and courteous manner, addressing customer inquiries and concerns with a solutions-driven mindset.Deliver accurate information regarding our products and services while maintaining detailed and organized call documentation.Effectively resolve customer issues by actively listening to their needs and implementing tailored solutions.Adhere to established scripts and guidelines while adjusting your communication style to accommodate individual customer requirements.Handle multiple tasks concurrently, including call management, data entry, and documentation, while ensuring accuracy and a keen attention to detail.Collaborate with team members and supervisors to share best practices and provide support to colleagues in delivering outstanding customer service.Meet and exceed performance targets and quality standards while maintaining a positive and professional demeanor.Escalate complex issues to the appropriate departments or supervisors when necessary.Contribute to a supportive and inclusive team environment by demonstrating reliability, resilience, and adaptability to work on a rotational schedule.

Join our dynamic team at Progressoft as a Mid-Level Customer Success Specialist, where you'll be the primary advocate for our clients, ensuring they receive optimal value from our innovative financial solutions. In this role, you will drive product adoption, nurture robust customer relationships, and represent the voice of the customer within our organization. Your expertise in banking and payment solutions will be integral to fostering account growth, securing renewals, and identifying upsell opportunities.Key ResponsibilitiesEstablish and nurture strong relationships with assigned clients to enhance satisfaction.Create and implement tailored customer success plans that promote product usage and client satisfaction.Develop a systematic approach to gather and act on client feedback, continuously improving the customer experience.Analyze usage metrics and proactively address any risks to client retention or expansion.Act as the primary contact for client feedback and service enhancement opportunities.Collaborate with Product, Engineering, Support, Business Development, and Marketing teams to address client needs and drive improvements.Conduct regular business reviews and strategic check-ins with clients, in partnership with Business Development.Champion customer feedback in internal discussions to influence product roadmap.Identify reference customers, collect testimonials, and facilitate customer engagement initiatives such as webinars or user groups.Utilize empathy, active listening, and relationship-building skills to cultivate long-lasting partnerships.

We are seeking an experienced and dynamic Principal Engineer specializing in Civil and Roads to join our innovative team at Egis Group. In this pivotal role, you will lead the design and execution of complex civil engineering projects, ensuring they meet the highest standards of quality and safety. You will collaborate with multidisciplinary teams, mentor junior engineers, and engage with clients to deliver exceptional results.

Join our dynamic team at Progressoft as an IT Help Desk Technician! In this role, you will be the first point of contact for our customers, providing exceptional remote IT support and troubleshooting a range of technical issues via phone and email.Key Responsibilities:Deliver first-line technical support for helpdesk inquiries and associated processes.Assist users with software applications through telephone support.Conduct basic troubleshooting for software issues as outlined in training sessions.Utilize help desk software to accurately document all incoming calls, incidents, and service requests.Prioritize and escalate calls to technicians for urgent matters requiring immediate resolution.Develop the necessary skills to engage effectively with a variety of users on specific technical problems.Identify and implement suitable solutions for technical issues.Act as a communication bridge between customers and the technical department.Safeguard client trust and protect company operations by maintaining confidentiality.Contribute positively to team performance by achieving related goals as required.Perform additional duties related to the role as necessary.

Join the Egis Group as a Wet Utilities Engineer, where you will play a crucial role in designing, implementing, and managing water and wastewater systems. We are looking for passionate individuals who thrive in a collaborative environment and are eager to contribute to sustainable infrastructure projects.

The Egis Group is seeking a talented and driven Wet Utilities Engineer to join our dedicated team in Amman. In this role, you will play a pivotal part in designing, planning, and executing wet utility projects. Your expertise will contribute to enhancing infrastructure and ensuring sustainable water management solutions.As a Wet Utilities Engineer, you will be responsible for collaborating with interdisciplinary teams, conducting feasibility studies, and ensuring compliance with local regulations and standards. You will also engage with clients to understand their needs and provide innovative engineering solutions.

We are seeking a highly skilled and motivated Senior Engineer specializing in Civil and Roads to join our dynamic team. In this pivotal role, you will be responsible for leading civil engineering projects, ensuring adherence to design standards, and collaborating with interdisciplinary teams to deliver sustainable solutions. If you are passionate about infrastructure development and eager to make a significant impact in the field, we encourage you to apply!

Join Egis Group as a Principal Electrical Engineer specializing in Infrastructure projects. We are seeking a visionary leader who will spearhead innovative electrical engineering solutions within the infrastructure sector. You will collaborate with multidisciplinary teams to design and implement cutting-edge electrical systems that enhance project efficiency and sustainability.

At Tagaddod, we are at the forefront of innovation in waste collection technology. We seek dynamic individuals who are ready to elevate our mission and drive impactful change.This role encompasses a blend of Engineering and Quality Control responsibilities. We are in search of a leader who is eager to tackle challenges head-on. Your work will be based at our operational site in Amman.Key Responsibilities: Oversee and manage installations and refurbishments at our Amman location. Lead daily briefings for warehouse operators and report stock levels and issues to the site director. Ensure compliance with health and safety standards, hygiene, and security protocols. Test and evaluate raw materials and supplies against established acceptance criteria. Maintain accurate stock control systems and inventories. Supervise planned maintenance for vehicles, machinery, and equipment. Manage warehouse operators and external contractors effectively. Implement automated and digital systems as necessary. Track and report on key performance metrics to enhance cost efficiency and operational effectiveness.