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Customer Support Engineer II

FivetranOakland, California, United States
Hybrid Full-time $89.7K/yr - $107.7K/yr

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Experience Level

Experience

Qualifications

Candidates should possess a strong technical background with a passion for customer support. Familiarity with API integrations, data warehousing concepts, and troubleshooting methodologies is essential. Excellent communication skills and a proactive approach to problem-solving are key attributes for success in this role.

About the job

Fivetran helps organizations access and use their data by making it easy to move information into data warehouses, ready for analysis. The company focuses on removing barriers to data access so teams can work with reliable, up-to-date information without heavy engineering work.

Role Overview

The Customer Support Engineer II will join the API Connector Team in Oakland, California. This role supports Fivetran’s customers by diagnosing and resolving technical issues, especially those related to data pipelines. The position combines technical troubleshooting with a strong customer focus, working alongside both internal teams and external partners to deliver timely solutions. Support Engineers at Fivetran advocate for customers and help prevent future issues through collaborative problem-solving.

Work Location and Schedule

This is a full-time, hybrid role based in the Oakland office. The schedule includes two days per week onsite, with the rest remote, to encourage both flexibility and in-person teamwork.

Key Responsibilities

  • Provide virtual technical support to Fivetran customers and partners.
  • Work closely with customers and stakeholders to ensure satisfaction and resolve issues promptly.
  • Investigate and solve technical problems within the Fivetran ecosystem using logs, internal and external tools, and your technical knowledge.

About Fivetran

Fivetran is at the forefront of data integration, committed to ensuring that organizations can easily access and utilize their data. Our technology transforms the way businesses handle data, allowing them to become truly data-driven. We pride ourselves on innovation and a customer-first philosophy that has made us a leader in the industry.

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