Customer Support Associate

Join our dynamic team at Payoneer as a Customer Care Associate where your passion for exceptional customer service and proficiency in Japanese will play a pivotal role in enhancing our clients' experiences. You will be responsible for providing support through various channels, ensuring that customer queries are addressed promptly and efficiently.

As the Director of Customer Success for the APAC region at speak, you will lead our efforts to ensure our clients achieve their desired outcomes and derive maximum value from our offerings. You will be responsible for developing and executing strategies that enhance customer satisfaction, retention, and growth. This role requires exceptional leadership skills, a customer-centric mindset, and a deep understanding of the APAC market.

Join Speak as a Senior Customer Success Manager specializing in the Korean market. In this pivotal role, you will be responsible for driving customer engagement, ensuring client satisfaction, and fostering long-term relationships with our customers. Your expertise will be crucial in guiding clients through their journey with our innovative solutions, ensuring they achieve their goals and derive maximum value from our offerings.

About the Role speak is hiring a Customer Experience Agent focused on the Japan market. This role is based in Seoul. What You Will Do Respond to customer inquiries from Japan, providing clear and helpful answers Support customers through each step of their experience with speak Resolve issues promptly, aiming for positive outcomes in every interaction Communicate clearly and professionally to build trust with customers What Matters Here Strong communication skills, especially with Japanese customers Commitment to high-quality service and customer satisfaction Attention to detail when handling customer needs

Join Third Bridge as an Associate in our Client Services team, where you'll leverage your proficiency in both Japanese and Korean to deliver exceptional support to our clients. As a vital part of our operations in Seoul, you will engage with clients and help them navigate our services effectively, ensuring a seamless experience.

About the Team You'll Join Toss Securities aims to simplify investment experiences, making them accessible and comprehensible for all, particularly for domestic investors. We are now seeking to extend this clear and concise user experience to Japanese investors. To achieve this, we need a Japanese language expert to lead localization efforts for UI/UX and conduct user research interpretation. Your Responsibilities Your role will consist of 30% interpretation and 70% translation tasks. You will localize Japanese UI text and UX phrases for the Toss Securities app and website, ensuring quality control. You'll propose improvements to UI messaging based on cultural and linguistic insights from the perspective of Japanese users. You will conduct interpretation for Japanese user interviews and partner discussions (Korean Japanese). Collaboration with design, research, product managers, and the translation team to create a consistent Japanese user experience will be key. Ideal Candidate Profile Graduates (or soon-to-be graduates) from a translation and interpretation program with expertise in Korean-Japanese translation and interpretation. A strong interest in user experience design and cultural sensitivity beyond just language. Exceptional language skills and the ability to make informed decisions based on UX context. Open communication with diverse teams (design, planning, development) is essential. Experience in UX writing or localization within mobile services or IT environments is a plus. Experience or understanding of UX research and interpretation (simultaneous/sequential) is advantageous. Candidates looking to expand their careers as professional translators/localization specialists in the mobile industry will be preferred. Journey to Joining Toss Securities Application submission > Job interview > Cultural fit interview > Final acceptance and onboarding. Please Note This position is a contract role with a duration of one year. Any falsified information in the application or confirmed disciplinary issues in work history may lead to cancellation of employment. Employment may also be canceled for individuals classified as prohibited under Toss Securities regulations. Individuals with disabilities or those eligible for national veterans' benefits will receive preference in accordance with relevant laws. A Note for Future Colleagues “Join us in contributing to Toss's globalization and growing alongside the Toss community.” You'll have the opportunity to lead the decision-making on UX language expressions applied to actual products. You'll work beyond simple translation, connecting services with culture. Be part of a rapidly growing global team from the early stages of entering the Japanese market.

As the Head of Marketing for Korea, you will spearhead our marketing initiatives, drive brand awareness, and enhance our presence in the Korean market. This pivotal role requires a strategic thinker with a proven track record in executing successful marketing campaigns and leading teams to achieve high performance. You will collaborate closely with cross-functional teams to develop innovative strategies that resonate with local audiences and drive engagement.

At Exotec, we are pioneering technological innovation to transform the interaction between humans and robots. Our cutting-edge solutions are empowering leading brands in retail and e-commerce by revolutionizing the order fulfillment process, enhancing workplace safety, and addressing labor shortages.By integrating artificial intelligence with high-performance hardware, our robotic solutions are deployed globally, and we proudly stand as the first industrial unicorn in France, marking our exponential growth in the industry.Joining Exotec presents an exciting chance to leverage your skills purposefully. Collaborate and innovate with nearly 1,000 ExoPeople worldwide, transforming ideas into impactful realities.The robotics revolution is only the beginning at Exotec. Will you join us?

Join our dynamic team at speak as a Sales Operations Manager in Seoul, Korea. In this pivotal role, you will drive sales effectiveness, streamline our sales processes, and foster collaboration across departments to enhance our overall performance.As a Sales Operations Manager, you will be responsible for analyzing sales data, managing sales tools, and implementing strategies that optimize our sales operations. Your insights will directly impact our sales team's success and contribute to achieving our corporate goals.

About Pixelogic MediaAt Pixelogic Media, we harness the synergy of creativity and technology to captivate and engage audiences globally. Our commitment to comprehensive creative, localization, and distribution services empowers us to transcend cultural boundaries, ensuring your message strikes a chord with diverse audiences around the world.Our vibrant team of innovative thinkers, proficient linguists, and technologically adept professionals collaborate seamlessly to provide exceptional solutions tailored to your specific needs. From conceptualizing and executing original content to delivering precise localization services and pioneering software solutions, we are dedicated to enhancing your product and facilitating smooth entry into new markets.As a majority-owned subsidiary of Imagica, Pixelogic is devoted to offering industry-leading services and next-generation solutions to the world’s foremost filmmakers and content creators.About the RoleWe are seeking passionate and experienced Korean-to-Japanese In-house Quality Control Editors to forge effective, high-performance collaborations with global teams, aiming to deliver comprehensive project support for our clients.The ideal candidate will be driven, adaptable, and thrive in a fast-paced environment. They must be able to function within a team that navigates shifting priorities and workloads. Given the critical nature of our delivery schedules, flexibility in working hours is crucial.

Join our dynamic team at Payoneer as a Senior Customer Care Team Leader. In this pivotal role, you will lead a team of dedicated customer care specialists, ensuring the highest levels of service and support for our clients. Your leadership will be critical in driving performance, enhancing customer satisfaction, and fostering a positive work environment.As a Senior Team Leader, you will be responsible for developing training programs, implementing service standards, and continuously improving team processes. Your expertise will guide the team in effectively resolving customer inquiries and issues, ultimately contributing to our mission of empowering businesses to go global.

About Coupang Eats Coupang Eats is a dynamic food delivery service and the fastest-growing delivery platform in South Korea. Launched in 2019, it has revolutionized the domestic delivery industry, recently surprising the world once more with its 'Unlimited Free Delivery' service in 2024. We continuously strive to provide the best delivery experience to our customers, and our innovations are just the beginning. Our mission is to ensure that everyone asks themselves, 'How did I live without Coupang Eats?' as we challenge ourselves towards a better future. At Coupang Eats, we offer opportunities for individuals to elevate their capabilities. If you wish to grow the business alongside experts from various fields, we invite you to join our team. Position Overview We are looking for a talented Product Manager to oversee our operations in the Japanese market. This role is both exciting and challenging as you will collaborate with world-class product managers, engineers, scientists, and business stakeholders to co-create key capabilities, intellectual property, and expertise for the Japanese market. As a Product Manager, you will define and build crucial components of a new on-demand logistics network that can offer a broader customer base across thousands of stores. This network will include a nationwide team of delivery personnel. You will work with operational partners to establish best practices and transform feedback into actionable features.

Join Airbnb as a Customer Support Specialist in Seoul, where you will provide top-notch service to our community in both Korean and English. Engage directly with customers and internal teams to ensure exceptional experiences for our users, particularly in the Luxury segment. Your role will involve managing complex cases, resolving issues, and building lasting relationships. We are looking for a proactive, resourceful candidate ready to adapt in a dynamic environment while demonstrating professionalism and confidentiality.

Founded in 2007, Airbnb has transformed the travel landscape, connecting millions of hosts with guests seeking authentic experiences. With over 5 million hosts welcoming more than 2 billion guests across the globe, we strive to foster meaningful connections within communities through unique stays and experiences.Your Impact:We are looking for a passionate and adaptable individual to join our team as a Senior Premium Support Specialist. In this full-time role, based in Seoul, South Korea, you will play a vital role in delivering outstanding customer service to the Airbnb community. The ideal candidate will embody flexibility, hospitality, and analytical prowess, dedicated to upholding our service excellence.As a Senior Premium Support Specialist, you will be at the forefront, engaging directly with both customers and internal teams. Your primary responsibility will be to provide comprehensive support to key members of our community, particularly those in the Luxury segment facing reservation challenges. You will take ownership of complex cases, ensuring thorough resolution while building strong relationships with our users.Successful candidates will possess exceptional communication skills, adept problem-solving capabilities, and a deep understanding of customer service principles. You should be comfortable working independently, assessing cases, and proactively seeking effective solutions for Hosts, Users, and internal stakeholders. This role may require flexibility, including potential transitions to different teams or responsibilities as business needs evolve. A Day in the Life: Complex Case Management: Provide exceptional service to our community, including handling urgent and critical cases with the utmost care.

Veeva Systems is a mission-driven organization and a pioneer in the industry cloud, dedicated to helping life sciences companies accelerate the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $3 billion in revenue last fiscal year, with significant growth potential ahead. Our core values at Veeva include: Do the Right Thing, Customer Success, Employee Success, and Speed. We stand out as a public company that made history in 2021 by becoming a public benefit corporation (PBC), legally committed to balancing the interests of our customers, employees, society, and investors. We invite you to join us in transforming the life sciences industry, as we strive to make a positive impact on our customers, employees, and communities.The RoleAt Veeva, we are modernizing RTSM for Life Sciences. In this position, you will lead a team of Validation Analysts and Customer Success Associates (CSA), with a strong emphasis on customer success from implementation through to ongoing support. As the Practice Manager, you will guide a team renowned for its excellence in software implementation delivery.Your management approach will focus on operational excellence, which includes:Ensuring both customer and employee successLeading with hands-on and strategic initiativesFostering a positive and productive work environmentImplementing new practices to support excellence in deliveryCreating innovative materials to enhance service deliveryCollaborating with global and cross-functional teams to achieve optimal outcomes

About UsPostman is recognized as the premier API platform globally, empowering over 45 million developers and more than 500,000 organizations, including 98% of Fortune 500 companies. Our mission is to enhance the API-first world by simplifying every aspect of the API lifecycle and fostering collaboration, enabling users to create superior APIs at an accelerated pace.Headquartered in San Francisco, we also have offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where Postman originated. As a privately held company, we are backed by notable investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Explore more at postman.com or connect with us on X via @getpostman.P.S: We encourage you to read The "API-First World" graphic novel to grasp our larger vision at Postman.Your RoleAs an Account Development Representative (ADR), your key responsibility will be to identify business needs for Strategic and Enterprise Accounts, thereby building a robust sales pipeline. You will collaborate closely with marketing, sales enablement, and management to devise effective campaigns and prospects, ultimately facilitating a seamless transition to the Sales team. A crucial aspect of this role is to ensure that every interaction with prospects is conducted in a manner that fosters an exceptional customer experience, laying the groundwork for future product sales at Postman.Key ResponsibilitiesPartner with the Account Development Manager and cross-functional teams to devise strategic targets aimed at identifying and generating new and expansion business opportunities.Achieve or surpass strategic goals by engaging with qualified leads and advancing them through the sales cycle.Assess opportunities by comprehensively understanding business challenges while articulating the value of our offerings.Conduct thorough research within targeted accounts to pinpoint key contacts and essential account insights.Identify and focus on strategic new prospects that could expedite territory growth.Engage with prospects identified through marketing initiatives.Master sales prospecting platforms and tools.Utilize identified customer challenges to tailor relevant campaigns and events that drive engagement.Establish and maintain exceptional customer service relationships with prospects.Regularly audit your activities to ensure accuracy and improvement.

Join Our Team as Head of Growth in KoreaAt Speak, our mission is to transform the way individuals learn languages.Learning a new language can profoundly impact a person's life, opening doors to diverse cultures, career opportunities, and communities. With two billion people globally striving to learn a language, the traditional method of one-on-one tutoring remains inaccessible at scale and hasn’t seen significant enhancement in decades. Speak is pioneering an AI-powered, human-like tutoring experience that fits in your pocket: a conversation-first platform that encourages learners to speak, receive instant feedback, and advance through thoughtfully crafted lessons. This approach provides a comprehensive journey from novice to confident speaker in multiple languages.Since launching in South Korea in 2019, Speak has rapidly ascended to become the leading language learning app, currently serving learners across various markets and supporting over 15 languages. As one of the foremost AI companies globally, we have secured over $150 million in venture capital from esteemed investors like OpenAI, Accel, Founders Fund, and Khosla Ventures, with a diverse team operating across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.We are seeking a Head of Growth for our Korean team.In our most critical market, Korea, we are looking for a leader to establish and execute comprehensive growth strategies encompassing user acquisition, revenue growth, and retention.This role will spearhead a wide array of marketing strategies including performance marketing, CRM, funnel optimization, and the discovery of new channels, while collaborating with brand and product teams to foster sustainable growth. Additionally, you will work closely with Speak's global growth organization, leveraging successes in the Korean market to contribute to our worldwide scaling efforts.Position InformationJob Title: Head of GrowthLocation: Seoul, South KoreaEmployment Type: Full-TimePosition ResponsibilitiesBe accountable for achieving growth objectives in the Korean market by implementing data-driven user acquisition and retention strategies to enhance subscriber numbers and improve LTV:CAC ratios.Manage an annual marketing budget exceeding $NM, leading performance marketing through high creative productivity, experimentation, and efficient media execution.Identify, validate, and scale new growth channels (e.g., product-led growth loops, alternative paid channels, pricing/packaging innovations).Build and coach a growth team encompassing Paid UA, CRM, and more.Establish and optimize reporting systems to ensure daily/weekly visibility into KPIs related to paid marketing, CRM, funnel performance, and product usage.Collaborate with product, brand, and global central growth teams to develop and execute strategies tailored to the opportunities in the Korean market.Contribute to the establishment of brand positioning and communication strategies in Korea to support overall market growth.Required QualificationsProven Growth Leadership Experience: Over 7 years of experience in high-growth technology/consumer startups, managing annual marketing budgets exceeding $10M and driving performance across web and app platforms.Analytical Skills: Strong data-driven mindset with the ability to derive actionable insights from complex datasets.Strategic Thinking: Ability to think creatively and develop innovative growth strategies that align with company objectives.Collaborative Mindset: Proven track record of working cross-functionally with various teams to achieve common goals.

About UsAt Speak, we are on a mission to transform the language learning experience.Language acquisition can profoundly impact lives by enhancing access to diverse cultures, professional opportunities, and vibrant communities. With over two billion individuals worldwide striving to master a new language, traditional one-on-one tutoring remains difficult to access at scale and has seen little innovation in decades. Speak is pioneering an AI-driven, human-like tutoring solution available at your fingertips: a conversational-first experience that empowers learners to actively engage, receive instant feedback, and navigate through meticulously curated lessons. Our approach facilitates a seamless journey from novice to proficient speaker across a multitude of languages.Since our launch in South Korea in 2019, Speak has skyrocketed to become the leading language learning application, now supporting learners across various markets and 15+ languages. As one of the world's foremost AI companies, we have secured over $150 million in venture funding from notable investors including OpenAI, Accel, Founders Fund, and Khosla Ventures, with a diverse team spanning San Francisco, Seoul, Tokyo, Taipei, and Ljubljana.About the RoleWe are seeking a dynamic Sales Development Representative (SDR) to qualify incoming leads, execute targeted outbound campaigns, and collaborate with Account Executives to cultivate a robust sales pipeline. This role is not just about setting appointments; you will take ownership of closing transactional opportunities. As the initial point of contact for many prospects, you will assess their needs, generate demand, and advance opportunities to enhance our team's performance and pipeline.What You’ll Do at SpeakQualify inbound leads sourced from website submissions, events, and referrals, employing strong discovery skills to ascertain suitability, urgency, and decision-making authority.Design and execute outbound campaigns (via email, phone, social media, and video) targeting specific accounts and personas, while personalizing outreach at scale based on insights and industry perspectives.Generate SQLs and secure meetings for Account Executive partners, ensuring clear and effective handoffs (including mutual agendas, notes, and next steps) to optimize meeting attendance and conversion to pipeline.Manage and close transactional deals from start to finish (including pricing discussions, light negotiations, and order execution) within established guidelines and approval protocols.Maintain meticulous CRM records (including stages, next actions, contacts, and dispositions) and accurately forecast your weekly output.Continuously test and refine your outreach strategies and sales techniques to enhance effectiveness and achieve better results.

We are seeking a talented B2B Digital Marketing Specialist to join our team on a contract basis. In this role, you will be responsible for developing and executing digital marketing strategies tailored to the Korean market. You will collaborate with cross-functional teams to enhance our online presence and engage potential clients effectively.Your expertise in digital marketing, including SEO, PPC, content marketing, and social media, will be key to driving our growth in the B2B sector. If you are passionate about leveraging digital channels to achieve business objectives, we would love to hear from you!