Customer Support Associate - Escalation Management

Join Valtech, a leading experience innovation company and a trusted partner to some of the world’s most recognized brands. We provide our employees with abundant growth opportunities, a culture driven by core values, international career possibilities, and the chance to shape the future of experience.The OpportunityAt Valtech, we foster an environment that promotes continuous learning, meaningful impact, and professional growth. If you're eager to pioneer new digital solutions, challenge conventional thinking, or create the next generation of customer experiences, your contributions will help transform industries.We take pride in:The innovative work we doOur values: share, care, and dareA workplace culture that encourages creativity, diversity, and autonomyOur global framework that enables seamless collaborationThe RoleAs a Level 3 Technical Support Engineer for SFCC, you will be driven by a passion for experience innovation and a desire to push the boundaries of possibility. With 6+ years of experience, a growth mindset, and a commitment to making a meaningful impact, you will excel in this role.To thrive, you should be a:Curious problem solver who challenges the status quo

At Base.com, we are on a mission to empower entrepreneurs to thrive in the global e-commerce landscape. Our innovative technology platform transforms online sales operations for businesses of all sizes.Our diverse international team, which spans from Europe to the Americas, provides a comprehensive, all-in-one solution to thousands of merchants worldwide. We seamlessly integrate with industry giants such as Amazon, eBay, Shopify, DHL, and FedEx.More than just a technology provider, we are one of the fastest-growing platforms in the sector, having achieved 15x growth over the past three years. Our culture emphasizes tangible impact and collaboration, making our team the core of our innovation.If you're passionate about shaping the future of global e-commerce, we encourage you to apply. Your opportunity to make a difference awaits!

Join Base.com, where our mission is to empower entrepreneurs to thrive in the global e-commerce arena. We offer a state-of-the-art technology platform that transforms online sales operations for businesses.Our diverse international team, spanning from Europe to the Americas, provides an all-in-one solution to thousands of merchants around the globe. With seamless integrations with industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx, we are at the forefront of e-commerce innovation.More than just a technology firm, we are one of the fastest-growing platforms in the industry, having achieved 15x growth in the past three years. We foster a culture of collaboration and tangible impact, with our team driving the innovation that shapes our success.If you are passionate about shaping the future of global e-commerce, we encourage you to apply. Your next opportunity is here!Key ResponsibilitiesClient Implementation & Onboarding: Spearhead the comprehensive technical onboarding process for e-commerce brands and retailers utilizing Base.com.Platform Enhancements: Collaborate with global teams to test, refine, and develop core product functionalities tailored for Indian users.Workflow Automation: Utilize our extensive integration suite and APIs to streamline complex operations across commerce, logistics, accounting, and CRM systems.Solution Consulting: Serve as a technical consultant to clients, aiding them in effectively configuring and adopting our solutions.Performance Optimization: Ensure that code and systems are designed with speed, stability, and scalability in mind.

Join our dynamic team at Squircle IT Consulting Services as an IBM WebSphere Commerce Specialist. We are seeking an experienced professional who is proficient in IBM WCS, eager to drive innovative e-commerce solutions, and help our clients achieve their business goals.

Join our dynamic team at Aarna HR Solutions Pvt Ltd as an E-Commerce Front End Developer. We are seeking a talented individual who is passionate about creating engaging and user-friendly e-commerce platforms. As a key player in our innovative team, you will be responsible for developing and optimizing the front-end of our web applications. If you have a keen eye for design and a strong understanding of e-commerce, we want to hear from you!

Welcome to Valtech, where we innovate experiences! As a leading experience innovation company, we partner with some of the most esteemed brands globally. Our commitment to our employees is reflected in our growth-oriented environment, value-driven culture, and the opportunity to contribute to shaping the future of experiences.Your OpportunityAt Valtech, you will join a dynamic setting that champions continuous learning and professional development. You'll engage in pioneering digital solutions, challenge traditional paradigms, and contribute to the evolution of customer experiences that reshape entire industries.We take pride in:The impactful work we do and the innovations we driveOur core values of share, care, and dareA workplace culture that encourages creativity, diversity, and autonomyOur global framework that facilitates seamless collaboration

Join Valtech as an Xstore L3 Analyst where your passion for experience innovation will drive you to explore new possibilities and push the boundaries of technology. In this role, you will leverage your 4-6 years of experience to create impactful solutions that transform industries.At Valtech, we value continuous learning, meaningful contributions, and professional advancement. You will be at the forefront of developing new digital solutions, challenging conventional thinking, and enhancing customer experiences.We take pride in our commitment to innovation, our core values of sharing, caring, and daring, a workplace culture that promotes creativity and diversity, and our global framework that fosters seamless collaboration.

Role OverviewJoin Cambium Networks as a Lead QA Engineer specializing in Layer 2 and Layer 3 networking technologies. In this pivotal role, you will spearhead the validation efforts for both enterprise and carrier-grade networking products, ensuring they meet the highest standards of quality and reliability. You will blend deep technical knowledge with strategic vision, driving the QA strategy, leading a talented team of engineers, and collaborating with diverse stakeholders.Key Responsibilities• Formulate and implement the QA strategy, defining scope and processes for Layer 2/Layer 3 switching features.• Lead and mentor a team of QA engineers in test planning, execution, automation, and defect management.• Guide junior engineers in debugging and protocol analysis, fostering a culture of learning.• Validate advanced Layer 2 features including VLANs (802.1Q/802.1ad), STP/RSTP/MSTP, LLDP, LACP, IGMP snooping, and QoS.• Assess advanced Layer 3 features such as IPv4/IPv6 forwarding, routing protocols (OSPF, BGP, RIP, IS-IS), and multicast (IGMP, PIM), while ensuring scalability and high availability through rigorous testing.• Utilize industry-standard tools such as Ixia and Spirent for traffic generation and Wireshark for packet analysis.• Collaborate with chipset vendors and development teams to troubleshoot complex issues and enhance product features.• Deliver detailed test reports, release readiness assessments, and risk analyses to key stakeholders.• Advocate for continuous improvement in QA methodologies and processes.• Drive automation development using Python and integrate testing processes with CI/CD pipelines (Jenkins).Qualifications and Experience• Minimum of 5 years of experience in networking QA.• In-depth knowledge of Ethernet switching and IP routing protocols (L2/L3).• Proven experience with traffic generation and analysis tools (Ixia, Spirent, Wireshark).• Strong background in network automation using Python and Pytest.• Familiarity with the Linux networking stack and virtualization labs (EVE-NG/GNS3).• Experience with large-scale test planning, regression automation, and release validation.• Exceptional debugging skills across different planes of networking.• Bachelor's or Master's degree in Computer Science, Electronics, or a related discipline.Preferred Qualifications• Experience with cloud-managed networks.• Exposure to Netconf/REST APIs, SNMP, and telemetry frameworks.• Relevant certifications such as CCNP/CCIE, JNCIP/JNCIE, or equivalent advanced networking credentials.

Role overview The Key Accounts Manager - Quick Commerce at weekday-1 will focus on building and maintaining strong relationships with major Q-commerce platforms in Bengaluru, Karnataka. This position is responsible for driving account performance, increasing revenue, ensuring profitability, and strengthening the brand’s presence across partner platforms. What you will do Grow business with top Q-commerce partners through focused account management Manage revenue goals and profitability for assigned accounts Enhance brand visibility and performance on Q-commerce platforms Use data and analytics to inform decisions and improve account results Requirements Extensive experience in e-commerce or Q-commerce, preferably in the FMCG sector Background in managing key accounts and developing strategic partnerships Demonstrated skill in using data and analytics for account management Consistent record of meeting or exceeding targets

Job Description: Senior Technical Support Engineer (Level 3)Location: Remote or regionally basedDepartment: Customer Support and Services (CSS)Reports To: Manager, L3 Technical SupportJob SummaryAt NETGEAR, we are on the lookout for a talented and customer-focused Level 3 Technical Support Engineer to join our expanding IT & AV technical support team. In this pivotal role, you will serve as a vital escalation point between our Level 1/Level 2 support teams and engineering, tackling intricate networking and AV-over-IP issues for our esteemed professional clientele. Your responsibilities will include assisting IT & AV integrators, consultants, and end users by troubleshooting configurations, conducting diagnostics, and promoting best practices to ensure seamless deployments of NETGEAR’s range of switches, WiFi access points, and associated technologies. This role demands a blend of deep technical troubleshooting expertise, excellent communication skills, and a fervent dedication to resolving networking challenges in a fast-paced, growth-oriented environment.Key Responsibilities· Serve as the technical support escalation point for IT and AV customers, delivering thorough troubleshooting and resolution for advanced tickets involving NETGEAR equipment, with a preference for direct customer engagement via phone.· Diagnose and address complex technical challenges related to:- Layer 2 and Layer 3 switching- QoS / IGMP / STP- AV protocols and interoperability (Dante, NDI, AES67, etc.)- Routing protocols- Wireless networking· Collaborate closely with engineering and product teams to escalate and rectify bugs or undocumented behaviors, ensuring optimal customer satisfaction.· Aid in advanced configurations, firmware validation, and product behavior replication within laboratory settings.· Document solutions, root causes, and workarounds within the knowledge base to facilitate the continuous enhancement of support operations.· Provide insights to product and development teams regarding recurring issues, customer feature requests, and usability enhancements.· Stay informed about emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates.· Participate in proactive support initiatives, such as developing support guides, training lower-tier support teams, and creating customer-facing webinars or documentation.· Monitor, identify, and report trends in escalations.Qualifications· 2–4+ years of experience in technical support, network operations, or field support roles, particularly in AV-over-IP or enterprise switching environments.· Strong analytical and troubleshooting skills, with the ability to work collaboratively with multi-disciplinary teams.· Excellent verbal and written communication skills, with a focus on customer engagement.· A passion for technology and problem-solving.

We are seeking a talented and motivated L3 Network Engineer (Access Services) to join our dynamic team at Continental AG in Bengaluru. In this role, you will be responsible for designing, implementing, and optimizing network solutions while providing advanced troubleshooting support. You will work closely with cross-functional teams to ensure network reliability and performance.

Role Overview Bosch Group is looking for an IT Support Specialist to join the team in Bengaluru. This role focuses on supporting employees with technical issues and maintaining the smooth operation of IT systems across the organization. What You Will Do Respond to IT support requests from employees Troubleshoot hardware and software issues Help ensure IT systems run reliably Contribute to a productive work environment by resolving technical problems promptly Location Bengaluru

Join Armis, the leader in cyber exposure management and security, where we safeguard the entire attack surface and effectively manage cyber risk exposure in real-time. In a world that is increasingly perimeter-less, we empower organizations to continuously see, protect, and manage all critical assets, extending from ground to cloud. Our mission is to secure Fortune 100, 200, and 500 companies, alongside national governments and local entities, ensuring the safety and security of critical infrastructure, economies, and society around the clock.Armis is a privately held company headquartered in California.Location: BangaloreReports to: IT & Security Support Specialist (EU)What You Will Do:Provide professional global Tier 2-3 technical support to employees and systems both locally and remotely.Adhere to IT & Security protocols and Key Performance Indicators (KPIs).Develop and enhance technical documentation, training materials, and how-to articles to streamline the support process.Identify, automate, and document solutions for recurring issues.Oversee the onboarding setup and orientation for new employees.Manage the offboarding process for departing employees.Collaborate with cross-departmental teams to understand, research, and resolve issues.Engage with vendors and suppliers for both physical and virtual assets.Work with both on-premises and cloud systems.

Join Eurofins as a Senior Product Support Specialist, where your expertise will play a pivotal role in enhancing customer satisfaction and driving product excellence. In this dynamic position, you will troubleshoot complex issues, provide in-depth product knowledge, and collaborate with cross-functional teams to deliver outstanding support services. Your contributions will directly impact the quality and reliability of our products, ensuring clients receive top-notch service.

Location: Bengaluru, Karnataka, India Work Arrangement: Hybrid (3 days in office, 2 days remote) Shift: Flexibility to work EST and PST hours Role Overview ZoomInfo is hiring an Integrations Support Specialist II to help ensure customer success. This position focuses on building strong customer relationships and delivering prompt, accurate support for integration-related questions and incidents. The role is key to creating positive customer experiences and supporting their goals with ZoomInfo’s platform. What You Will Do Provide daily support to customers, handling incidents and offering workflow suggestions to help them get the most from ZoomInfo’s platform and integrations. Triage and escalate unresolved technical issues to engineering teams as needed. Document best practices and important information for customers using online support tools. Serve as a customer advocate by capturing feedback and sharing it internally to support ongoing product and service improvements. Develop knowledge of third-party products and integrations to guide customers on usage and adoption. Spot renewal risks and upsell opportunities, working with internal teams to resolve concerns and support successful renewals. Complete other related duties as assigned.

Who We AreSamsara (NYSE: IOT) stands at the forefront of the Connected Operations™ Cloud, transforming how organizations engaged in physical operations utilize Internet of Things (IoT) data to derive actionable insights and enhance their operational efficiency. Our mission is to improve the safety, efficiency, and sustainability of industries that form the backbone of our global economy, including agriculture, construction, field services, transportation, and manufacturing. By digitally transforming these sectors on a large scale, we are proud to contribute to their ongoing evolution.Joining Samsara means becoming a part of a team that is shaping the future of physical operations through innovative product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As a recently public company, you will have the autonomy and support necessary to make a significant impact as we build for the long term.About the Role:As a member of our dedicated frontline support team, you will join a group of highly skilled Technical Support Specialists. Your primary responsibility will be to provide timely and effective technical assistance to customers via phone and chat. This dynamic role requires you to be self-motivated and responsive, ensuring that our customers receive the support they need promptly. You will collaborate with other support representatives across multiple locations to deliver exceptional service.To excel in this position, you should possess experience in a technical support role, demonstrate proven customer-facing skills, and have strong communication abilities. Comfort in navigating complex technical issues and a familiarity with a fast-paced phone support environment are essential.Important Note: This position will necessitate working from our Bengaluru office as required to address support escalations. Candidates must reside within a 1.5-hour commuting distance from the office.You Should Apply If:You want to make a difference in vital industries: Your contributions will have a tangible impact—helping to maintain essential services, ensuring food availability, reducing emissions, and, most importantly, guaranteeing the safety of workers.

Join Eurofins as a Senior Product Support Specialist, where you will play a pivotal role in ensuring our products meet the highest standards of quality and functionality. In this dynamic position, you will be responsible for providing expert support to our customers, troubleshooting product issues, and collaborating with cross-functional teams to enhance user experience.

Join our dynamic team at Fivetran as a System Support Specialist I, where you will play a key role in providing exceptional support for our innovative data integration solutions. You will be responsible for assisting clients with troubleshooting and resolving technical issues, ensuring a seamless experience with our software products.

Join our dedicated team at The Nielsen Company as a Delivery Specialist in Customer Support. In this dynamic role, you will be pivotal in ensuring that our customers receive the highest level of support and service. You will handle inquiries, resolve issues, and provide insights that enhance customer satisfaction.