Customer Support Associate - Escalation Management

Laundryheap, based in the UK and active in 14 international markets, provides on-demand laundry and dry cleaning services with a 24-hour turnaround. The company is expanding quickly across Europe, Asia, and North America, and has built a reputation for reliable, fast service. This Customer Support Associate - Escalation Management role is part of the Bengaluru team. The position focuses on handling escalated customer support cases that need extra attention and care. Associates collaborate with colleagues around the globe, supporting customers across multiple time zones and working rotating shifts. Key Responsibilities Investigate and resolve escalated customer inquiries, including claims and refunds, by identifying root causes to help prevent repeat issues. Develop solutions that prioritize customer needs while following company policies and processes. Share insights and recognize customer trends to support improvements in service and operations. Work closely with Operations and other teams to build strong internal relationships. Deliver prompt, fair outcomes for customers and help maintain Laundryheap’s reputation. Consistently meet KPIs that align with business goals and customer satisfaction. Requirements Fluent English, both spoken and written. Experience in customer service or operations, ideally within e-commerce or consumer services. Clear and confident communication, especially in challenging situations. Strong attention to detail with a focus on quality and efficiency. Proactive approach to problem-solving and process improvement. Comfortable with technology and able to learn new systems quickly. Ability to prioritize tasks and manage customer expectations. Adaptable to shifting priorities and a changing environment. French language skills are a plus but not required. Willing to commute to the Bengaluru office. Why Join Laundryheap? Be part of a growing global company with opportunities for career growth. Work in a collaborative environment where input is valued. Gain experience working with international markets and diverse customer needs. Contribute to shaping Laundryheap’s approach to customer support worldwide. Work Schedule 9-hour shifts (8 hours of working time). Rotating shifts to support customers in different regions.

Join Laundryheap as a Customer Support Team Lead specializing in escalations. In this pivotal role, you will manage and guide a team of customer support representatives, ensuring exceptional service is delivered to our valued customers. You will handle complex escalations, providing resolutions and fostering a positive customer experience. Your leadership will be key in driving team performance and operational excellence.

Saviynt provides AI-powered identity management solutions for enterprises and government agencies. The company helps clients protect digital assets, streamline their operations, and manage compliance costs. The Customer Support Manager position is based in Bengaluru and focuses on leading a team dedicated to supporting clients with their identity security needs. This role plays a key part as organizations integrate AI into their security operations. Key Responsibilities Lead and motivate the customer support team to deliver effective service Oversee daily support operations, ensuring clients receive prompt and high-quality assistance Assist customers as they address identity security challenges Work closely with internal teams to resolve complex technical issues Client Focus Saviynt supports Fortune 500 companies and public sector organizations, providing secure and efficient identity management solutions driven by AI. Learn more at www.saviynt.com.

Join our dynamic team at HGS as a Customer Support Associate in Bengaluru! In this role, you will provide exceptional support to our customers, ensuring their needs are met with efficiency and professionalism. This is an excellent opportunity for individuals looking to start their career in customer service, where you will gain valuable experience and develop your communication skills.

Saviynt is on the lookout for a dynamic and experienced Manager to spearhead our technical support team during night shifts. The ideal candidate will demonstrate exceptional leadership capabilities, possess a wealth of experience in managing technical support operations, and be committed to providing outstanding customer service in a 24x7 environment. This pivotal role is essential in ensuring our global clientele receives prompt and high-quality resolutions to their technical challenges.

About Laundryheap Laundryheap is an award-winning startup transforming the laundry and dry cleaning sector. With operations in 14 countries and ongoing expansion in Europe, Asia, and North America, Laundryheap delivers clean clothes within 24 hours, making it one of the industry's fastest services. Role Overview: Chat Support Associate - Logistics Based in Bengaluru, Karnataka, this role reports to the Regional Lead. The Chat Support Associate helps ensure smooth logistics operations, supports driver onboarding, manages live delivery logistics, and addresses real-time challenges as they arise. Main Responsibilities Driver Onboarding & Recruitment Conduct outbound calls and video sessions to guide prospective drivers through onboarding and documentation. Assess driver readiness and confirm compliance with company policies and onboarding standards. Coordinate background checks, training sessions, and driver account activation. Keep stakeholders updated on onboarding progress. Planning Operations & Route Management Monitor real-time delivery operations to ensure efficient route execution and timely order completion. Provide live support to drivers via chat, calls, or internal tools during their shifts. Optimize route plans for efficiency. Identify and resolve on-route issues such as delays, misrouted items, or emergencies. Driver Support & Performance Respond to inbound driver questions about payments, feedback, scheduling, and general support. Document driver interactions, escalate unresolved issues, and follow up to ensure resolution. Monitor driver coverage to meet live demand across multiple time zones. Operations & Project Support Support team objectives by initiating or contributing to projects that improve operational workflows. Maintain internal documentation and knowledge bases. Track KPIs and flag performance issues to maintain SLA compliance. Work with teams in the UK, US, and Singapore to support cross-regional operations.

Job Title: Customer Support AdministratorJob Location: BengaluruRole Summary:Join our team as a Customer Support Administrator, an entry-level role where you will provide essential technical support to our global customers through our Customer Support Portal (CSP). This back-office system employs a workflow manager to facilitate the resolution of customer inquiries effectively.Roles and Responsibilities:Review, clarify, and process CSP tickets submitted by both external and internal customers.Assess the technical integrity of test results and related information.Escalate tickets as necessary to the appropriate resolver per our tiered response structure.Communicate customer issues to CES sales and operations management.Manage training requests from prospective installers for CES’s course catalog and business partner applications.Compile EXCEL-based metrics to report on queue status.Assist in the production of various training materials.Scope:The CSP serves as an online back-office system that integrates project management of infrastructure deployments with a comprehensive help/service/support desk. It streamlines business processes across CES’s global support team, enhancing response predictability for our customers. Services include access to FAQs, software downloads, warranty information, training requests, and support.

Empower Hardware Innovators to Create Exceptional Products, FasterJoin Fictiv and help product innovators thrive.Fictiv is a leading global manufacturing and supply chain company empowering organizations to scale through our four manufacturing hubs located in India, Mexico, China, and the United States. Our clients leverage Fictiv to access top-tier production capabilities, streamline supply chain logistics, and reduce risks, ensuring a smooth transition from prototype to mass manufacturing with speed and assurance. To date, we have successfully delivered over 35 million commercial and prototype parts across diverse sectors including aerospace, robotics, automotive, climate technology, and more, facilitating faster innovation, optimizing resources, and driving sustainable growth. **Work Hours:** 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**Fictiv is dedicated to simplifying custom manufacturing sourcing, from prototypes to low-volume production. Our highly vetted manufacturing network, AI-powered technology platform, and global operations across the USA, Mexico, India, and China ensure rapid and high-quality custom manufacturing services from quotation to delivery. Our expertise encompasses the complete mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. Join us in our mission to deliver quality and efficiency.Job OverviewAre you ready to revolutionize customer service? Do you excel at building connections and crafting innovative solutions? If you are passionate about prioritizing customers in a vibrant, fast-paced environment, we want YOU to be part of our team!As an Associate Customer Program Manager, you will engage directly with our US-based clients, utilizing your nimble problem-solving skills and customer advocacy to enhance the speed and quality of product delivery. You will collaborate with cross-functional teams to address customer challenges and streamline their experience.

About the Role betsol is looking for a Customer Support Executive in Bengaluru. This position serves as the main contact for customers, handling inquiries and resolving issues with care and efficiency. Strong communication and a knack for problem-solving are key to maintaining customer satisfaction and loyalty.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Customer Support Executive. In this role, you will be the first point of contact for our clients, assisting them with inquiries and ensuring an exceptional customer experience. Your expertise will help us maintain our reputation for outstanding service.

Join our dynamic team as a Customer Support Specialist IV-2, where you'll play a critical role in delivering exceptional support to our clients. Your primary responsibilities will include addressing customer inquiries, troubleshooting issues, and ensuring customer satisfaction with our innovative solutions.

The Customer & Product Support Analyst at AlphaSense India works to improve both customer satisfaction and product performance. Based in Bengaluru, this position focuses on handling customer inquiries and delivering effective product support. Role overview This role centers on resolving customer questions and issues, ensuring that users receive timely and accurate assistance. Collaboration with colleagues from different teams is a key part of the job, helping to identify areas for ongoing improvement. What you will do Respond to customer inquiries and troubleshoot product-related problems Work closely with other departments to address customer needs and enhance product features Support efforts to improve internal processes and customer experience Location This position is based in Bengaluru.

The Customer & Product Support Analyst at AlphaSense helps customers get the most from the company’s products. This role centers on resolving product-related questions and supporting users, with a focus on delivering clear, helpful answers and maintaining a positive experience. What you will do Respond to customer inquiries and troubleshoot product issues Work with teams across the company to resolve support requests Analyze support data to spot trends and suggest improvements Collaboration This position involves frequent interaction with colleagues from different departments to ensure customer needs are met quickly and thoroughly. Location This role is based in Bengaluru.

Join Our Team as a Customer Support Administrator!We are seeking a motivated and skilled Customer Support Administrator to provide exceptional technical support to our global clients through our Customer Support Portal. This role is pivotal in ensuring smooth operations and customer satisfaction by managing and resolving support tickets efficiently.Key Responsibilities:Review, clarify, and efficiently process support tickets submitted by both external and internal customers.Utilize our back-office workflow management system to guide through necessary steps for ticket resolution.Collaborate with various teams to ensure timely and effective problem-solving.Maintain accurate records of customer interactions and support ticket statuses.

Empowering Hardware Innovators to Accelerate Product DevelopmentAt Fictiv, we are dedicated to supporting product innovators in their journey of creation.Fictiv is a leading global manufacturing and supply chain entity that enables companies to scale their operations across our four manufacturing hubs located in India, Mexico, China, and the United States. Our platform provides businesses with seamless access to top-tier production capabilities, optimized supply chain logistics, and risk mitigation strategies, empowering them to transition from prototype to full-scale manufacturing with both speed and confidence. To date, we have successfully delivered over 35 million commercial and prototype components for various industries including aerospace, robotics, automotive, climate technology, and more, helping innovators accelerate their growth, conserve valuable resources, and achieve sustainable profitability. **Work Hours:** 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**Impact In This RoleAre you ready to revolutionize the customer service landscape? Do you excel at forging connections and crafting innovative solutions? If you possess a passion for prioritizing customer needs in a fast-paced, unconventional setting, we want YOU to join our dynamic team!As an Associate Customer Project Manager, you will play a vital role in supporting our US-based clientele across multiple sectors, collaborating with manufacturing teams dispersed globally. Your adaptability, customer-centric mindset, and strong communication skills will be crucial in enhancing the speed and quality of product delivery for our clients. You will assist program management teams and work closely with cross-functional partners to address customer requirements, resolve challenges, and implement effective solutions. This position offers a distinctive opportunity for hands-on learning and professional advancement.

Dear Job Seekers,We are excited to announce an opening for the position of Customer Support Officer during the Day Shift. If you are interested in pursuing this opportunity, we invite you to join us for a face-to-face interview at our office on the specified date and time. Interview Date: 30 June 2025Interview Time: 10 AM to 1 PMContact Person: Sridevi (9945764799) Job Responsibilities:• Assisting customers and scheduling appointments effectively. Qualifications:• PUC/ Diploma/ ITI/ Any Graduation/ Any Post Graduation.• Freshers to 3 years of experience are welcome.• Candidates should be below 30 years of age.• Proficiency in Hindi is required. Location:• Marathahalli, Bengaluru.Shift:• Day Shift.Salary:• Up to ₹20,000. Venue:Valuestream Business Solutions Pvt Ltd,2nd floor, Soul space paradigm, Marathahalli Village, Marathahalli, Bengaluru - 560037.Landmark: Kake-di-hatti near Bata showroom.View Location

Join our dedicated team at The Nielsen Company as a Delivery Specialist in Customer Support. In this dynamic role, you will be pivotal in ensuring that our customers receive the highest level of support and service. You will handle inquiries, resolve issues, and provide insights that enhance customer satisfaction.

About Us:Endpoint is a leading provider of interactive response technology (IRT®) systems and solutions tailored for the life sciences sector. Since our establishment in 2009, we have focused on empowering sponsors and pharmaceutical organizations to achieve remarkable clinical trial outcomes. Our proprietary PULSE® platform is designed to optimize supply chains, reduce operational costs, and guarantee accurate and timely patient dosing. With our headquarters situated in Raleigh-Durham, North Carolina, we also operate across the United States, Europe, and Asia.Position Overview:The Associate Production Support Analyst (APSA) serves as the primary liaison for end users of Endpoint's Interactive Response Technology (IRT) systems. This position involves working autonomously with support from the PSA, Senior PSA, or Lead PSA, and requires collaboration with internal study teams and external clients.* This position offers the flexibility to work remotely from India, with designated working hours from Monday to Friday, 9:30 PM to 5:30 AM Indian Standard Time.

Role Overview Weekday's Client is hiring a Customer Support Specialist in Bengaluru, Karnataka, India. This full-time position centers on supporting parents and students, ensuring each interaction meets high standards for professionalism, empathy, and accuracy. What You Will Do Respond to customer inquiries across multiple channels Resolve issues promptly and document each interaction carefully Collaborate with internal teams to address complex concerns Maintain detailed and organized records of all communications Who Succeeds in This Role Comfortable working in a structured environment Detail-oriented and consistent in task execution Calm under pressure and able to manage several interactions at once Strong focus on customer satisfaction If you value precision, enjoy helping others, and thrive on delivering reliable support, consider joining the team at Weekday's Client.

lastminute.com is looking for an English-speaking Customer Support Agent based in Bengaluru. This position centers on assisting travelers from around the world by answering questions, resolving issues, and providing attentive service. Key responsibilities Handle customer inquiries in English through multiple channels Identify and resolve problems customers face during their journey Collaborate with colleagues to deliver consistent, high-quality support Team environment The team values open communication and works together to ensure every customer has a positive experience. Support and collaboration are at the core of how the group operates.