Customer Success Team Leader at Doctoralia | Mexico City

As a dynamic and innovative Solutions Engineer, you will play a crucial role in addressing customer challenges through inventive technical solutions. Within the Revenue Operations Department, you will serve as a product authority, a strategic collaborator with sales teams, and an effective communicator. Your expertise in discerning customer requirements and converting them into impactful solutions will enhance product value, fuel sales success, and elevate customer satisfaction.Customer Engagement & Solution Design:Engage in both functional and technical discussions with clients to grasp their needs and pain points.Craft and present tailored solutions that showcase the product’s value, effectively addressing customer concerns.Conduct comprehensive needs assessments and solution-finding workshops for clients with diverse complexities.Sales & Customer Success Support:Act as a Subject Matter Expert for Sales and Customer Success teams, aiding them in meeting new revenue objectives.Develop and deliver compelling product demonstrations, customizing them for specific audiences, sectors, and customer needs.Contribute to proposal responses (RFIs/RFPs, tenders) by addressing both functional and technical requirements.Knowledge Sharing & Best Practices:Stay informed on best practices and product knowledge, sharing valuable insights with internal teams.Collaborate with colleagues to devise technical solutions and problem-solving methodologies.Product Representation & Travel:Represent the company as a product expert at conferences, demonstrations, and customer visits as needed.Respond to technical inquiries and follow up on outstanding issues.Continuous Development:Commit to personal and professional growth by expanding your technical skills and product knowledge.

At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards in all our endeavors, ensuring that our work is conducted with diligence and quality. We face every challenge with determination and commitment, holding ourselves accountable to deliver outstanding results. By joining Appian, you become part of a dedicated team focused on achieving ambitious goals collectively.We are passionate about technology—both in creating it and utilizing it. Joining the Appian CIO team offers you the chance to learn in a collaborative environment that prioritizes personal and professional development. Our mission is to transform the way people work by simplifying the Appian platform, enabling our customers to flourish.Our Solution Engineering team is committed to exceptional customer service. We seek an Associate Solution Engineer, a versatile technical professional eager to explore how things function. In this role, you will become proficient in the intricacies of the Appian platform and gain comprehensive experience that will aid your technical career. You will engage with all facets of the Appian platform—from data analysis to innovative problem-solving—addressing complex technical challenges while alleviating our customers' concerns.This position is based at our Mexico City office in Coyoacan. Appian embraces an in-person collaboration culture, which we believe is essential to our mission of excellence. Employees in this role are expected to work in the office five days a week to nurture this culture and ensure our continued success through shared ideas and teamwork. We believe that being present in the office fosters greater opportunities to collaborate and celebrate the exceptional individuals at Appian.

ALTEN México is seeking a Senior Ariba Consultant (Certified) to join our dynamic team immediately for an exciting project. The ideal candidate will possess robust experience in implementing Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network. This role requires strong technical skills for configuration and functional validation, as well as the ability to collaborate effectively within multidisciplinary teams in fast-paced environments.Main ResponsibilitiesDevelop functional designs, workbooks, and technical documentation.Configure and validate features of Ariba Strategic Sourcing (Sourcing, SLP, Contracts) and Ariba Network.Conduct testing and provide support during production releases.Document processes and ensure quality assurance in functional deliverables.Collaborate with internal IT and business teams to ensure proper implementation of solutions.

Join ALTEN Mexico as a Junior Java Developer and become an integral part of our team dedicated to engineering and technology solutions. You will engage in innovative projects across diverse industries, including Automotive, Energy, Aeronautics, Banking, Telecommunications, and more.In this role, you will be accountable for the development, integration, and modernization of software tools essential for validation and automation processes.The position necessitates a strong technical grasp of Java, backend architectures, integration with DLLs (JNI/JNA), validation flow automation, communication between heterogeneous tools, and connection with NI or dSPACE platforms. Additionally, you will ensure delivery quality by adhering to best development practices, testing, documentation, and traceability via GitHub and Rally.

This position is specifically for candidates located in or around Mexico City, Mexico. Applications from other regions will not be entertained.This role necessitates up to 50% travel within the LATAM region.We are seeking a skilled pre-sales professional with a proven history of enabling large enterprises to harness data effectively. Collaborating closely with the Enterprise Account Executive (AE), the Solutions Architect will formulate and steer the technical strategy for our key accounts, driving the adoption of our products and promoting deeper integration of Machine Learning (ML) and Artificial Intelligence (AI) solutions. Your expertise in value-based selling, technical account management, and technical leadership will be essential in maximizing success across these accounts. You will work alongside a team that includes hands-on resources tasked with developing proofs of concept and showcasing Databricks' offerings. A strong technical understanding of ML and AI applications across various critical use cases is essential.Your Impact:Serve as the principal technical liaison for Databricks among various clients.Guide your clients through a transformative journey, assisting them in evaluating and integrating Databricks into their operational strategies.Execute the technical strategy within the account, with a profound comprehension of the overarching strategy.Foster a network of technical champions within the organization.Align technical strategies with Databricks solutions.Provide structured mentorship to fellow team members.Earn the respect of peers through your experience, insights, and contributions.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with specialists through a digital platform. The company focuses on making clinical practice more efficient and patient-centered using SaaS solutions for the medical sector. Role Overview: Operations Support Specialist The Operations Support Specialist helps coordinate and improve daily operations at Doctoralia. This role supports both internal teams and external clients, handling administrative tasks, resolving incidents, and suggesting ways to streamline processes. The position is based in Mexico City. What You Will Do Support internal teams with daily operations, ensuring processes run smoothly and incidents are addressed promptly. Maintain and update databases, reports, and documentation, keeping information accurate and confidential. Spot opportunities to improve operational procedures and recommend solutions to boost efficiency. Coordinate with suppliers and internal departments to meet deadlines and uphold service quality. Monitor key operational metrics and provide insights to support decision-making. What We Look For Experience: 1 to 2 years in operations, administration, or support roles, with a background in administrative work and incident management. Work Environment: Comfortable in startup, marketing, or advertising settings. Technical Skills: Familiar with Jira, Salesforce, CRMs, and operational management platforms. Soft Skills: Strong organizational ability, proactive approach, and a knack for solving problems.

Join inetum2 as a Data Engineer in Mexico City, where you will have the opportunity to work on cutting-edge data solutions. In this role, you will be responsible for designing, developing, and maintaining data pipelines and architecture that support our analytics and business intelligence initiatives.

About TruelogicTruelogic is a premier provider of nearshore staff augmentation services, proudly headquartered in New York. For over 20 years, we have been delivering exceptional technology solutions to a diverse range of companies, from groundbreaking startups to established industry leaders, assisting them in achieving their digital transformation objectives.Our team comprises 600+ highly skilled tech professionals based in Latin America, driving digital innovation by collaborating with U.S. businesses on their most significant projects. Whether partnering with Fortune 500 corporations or agile startups, we are committed to delivering impactful results.By applying for this position, you are taking the first step towards joining a vibrant team that values your expertise and aspirations. We strive to align your skills with opportunities that promote exceptional career growth while contributing to transformative projects that shape the future.Our ClientOur client is a technology-driven global digital group, uniquely combining extensive engineering expertise with elite creative capabilities at scale. With a balanced blend of technologists and creatives, the organization collaborates with leading brands to tackle complex challenges influenced by shifting consumer behavior, emerging technologies, and AI. Supported by a robust global presence, the group provides comprehensive solutions throughout the entire consumer journey, addressing some of the most pressing issues in modern digital transformation. Their portfolio features multiple specialized agencies, working with some of the most recognized enterprises across sectors such as finance, technology, media, sports, healthcare, and retail.Job SummaryWe are in search of an experienced and hands-on Staff Solutions Architect to enhance our team. This position is perfect for a technical leader who excels in designing robust, scalable, and compliant solutions while being actively engaged in hands-on development. You will be tasked with architecting, developing, and implementing full-stack applications with a strong emphasis on SOX compliance, modern frameworks, and AI-enhanced workflows, owning solutions from inception to production.

About Delinea:Delinea stands at the forefront of identity security, pioneering solutions that safeguard both human and machine identities through intelligent, centralized authorization. Our cutting-edge, cloud-native Identity Security Platform harnesses the power of AI to facilitate seamless governance across modern enterprises. By integrating context into the identity lifecycle—across cloud environments, traditional infrastructures, data management, SaaS applications, and AI—we empower organizations to maintain secure and efficient operations.Our platform uniquely enables the discovery of all identities, whether workforce members, IT administrators, developers, or machines. It provides the tools to assign appropriate access levels, detect irregularities, and respond to threats in real-time. With rapid deployment that takes weeks rather than months, and requiring 90% fewer resources than competitors, we offer unmatched security and operational efficiency, boasting a 99.995% uptime. Explore more about Delinea on Delinea.com, LinkedIn, and X.Become a part of our passionate global team at Delinea, where we strive to create a safer and more secure world. Our success is built on exceptional product leadership, talented engineers, and strategic investment from TPG. We embrace diversity, innovation, and maintain a culture of respect and fairness. If you are eager to challenge the norm and push boundaries in a fast-paced environment, we want to hear from you!

About Doctoralia Doctoralia connects millions of patients with healthcare professionals, helping to make healthcare experiences more human through technology. As a leading SaaS platform in Mexico’s medical sector and a global reference, the company focuses on efficient, patient-centered digital solutions. Role Overview: Sales Trainer The Sales Trainer will play a key role in developing and delivering training programs for both new hires and current team members in Mexico City. This position supports the growth of internal talent and helps the sales team reach its highest potential in productivity and performance. The Trainer ensures every team member understands company processes, tools, and standards. Main Responsibilities Design and deliver training programs for new and existing staff. Create training materials, including presentations, manuals, guides, and digital content. Work with team leads and managers to identify training needs. Assess training effectiveness through evaluations and ongoing feedback. Track participant progress and provide coaching as needed. Keep training records and reports up to date. Update training content when processes, policies, or tools change. Facilitate workshops, group sessions, and one-on-one trainings. Professional Profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field (preferred). Previous experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop participants. Knowledge of training and learning techniques.

About PayJoyPayJoy is a pioneering credit provider committed to empowering underserved customers in emerging markets. Our innovative secured credit technology serves as a gateway for new clients to access the credit system. Through PayJoy's point-of-sale financing and credit cards, our customers can enhance their quality of life and unlock opportunities as micro-entrepreneurs while having a safety net during challenging times. Employing advanced machine learning, data science, and anti-fraud AI, we have successfully served over 18 million customers by 2025, maintaining strong profitability for sustainable growth.Role OverviewAs a Senior Software Engineer, you will play a vital role in developing the technology behind our unique cell phone-locking system, implementing data-driven risk models to enhance our financial products, and creating internal tools and partner API integrations. Your responsibilities will also include ensuring the software's quality and functionality by writing clean, efficient code to guarantee system consistency and deliver an exceptional user experience.

Join ALTEN México, a leading provider of specialized engineering and technology solutions for the automotive industry, as a Logistics Intern. This role is perfect for students eager to kickstart their professional journey in logistics, supply chain, or industrial engineering, and gain hands-on experience in a fast-paced environment.Your responsibilities will include:Assisting in the coordination of inbound and outbound logistics activities.Monitoring and updating inventory levels.Collaborating with suppliers, transporters, and internal teams to ensure timely deliveries.Supporting the creation of Excel reports and Power BI dashboards.Identifying process improvement opportunities within the department.Documenting procedures and providing general support to the team.

Join our dynamic Pre-Sales organization at MongoDB, where we are on the lookout for enthusiastic technologists who are eager to contribute to our growth by aligning our advanced data platform with the unique needs of our clients.The Pre-Sales Solutions Architect role within our Scaled Growth team is pivotal in guiding customers to design and implement robust, scalable systems using our cutting-edge data solutions. Our team comprises experienced technical sales experts, software architects, entrepreneurs, and developers who are dedicated to ensuring customer success through effective software design, deployment, and operations. Collaborating closely with sales executives and the Field Solutions Architecture team, you will help clients address business challenges by leveraging our solutions, playing a crucial role in securing deals and propelling our business forward. You'll become a trusted advisor to a diverse array of enterprise organizations across the Americas.This position offers the flexibility to work remotely from either São Paulo or Mexico City.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

About UsDoctoralia is on a mission to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global benchmark for SaaS solutions in the medical sector, we connect millions of patients with specialists, transforming clinical practice into a digital, efficient, and patient-centered experience.We are currently seeking a passionate and results-oriented B2B Sales Leader with a strategic vision to drive company growth by acquiring new clients and strengthening business relationships in the healthcare sector.Role OverviewAs the B2B Sales Leader, you will lead and motivate a sales team focused on clinics, designing strategies for acquiring new clients and developing robust business relationships within the healthcare sector. You will play a crucial role in expanding our market presence, guiding sales objective fulfillment, and driving initiatives that create value for both clients and the company.

About Doctoralia Doctoralia leads the Mexican healthcare technology market, connecting millions of patients with medical specialists. The company focuses on improving the healthcare experience through SaaS solutions that help clinics and professionals deliver more efficient, patient-centered care. Role Overview: Field Sales Executive The Field Sales Executive represents Doctoralia directly to doctors, clinics, and hospitals in Mexico City. This role centers on expanding Doctoralia’s client base and strengthening relationships across the healthcare sector. Expect to spend most of your time onsite with potential and existing clients, acting as the face of Doctoralia’s technology and services. What You Will Do Build and maintain strong relationships with healthcare professionals and organizations Identify new business opportunities and drive customer acquisition Represent Doctoralia’s digital solutions to medical providers, demonstrating their value in transforming clinical practice Deliver personalized and attentive service to ensure a positive client experience Location This position is based in Mexico City.

About the CompanyAt Doctoralia, we strive to humanize healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient digital experience focused on patient needs.We are currently seeking a passionate and results-driven B2B Sales Executive with a strategic vision to contribute to the growth of our company by driving client acquisition and strengthening commercial relationships in the healthcare sector.Role OverviewAs a B2B Sales Executive, you will spearhead Doctoralia’s commercial expansion in the healthcare sector by managing strategic relationships with healthcare professionals and clinics. You will lead the identification, prospecting, negotiation, and closing of new B2B agreements, positioning our technological solutions as a key ally in the digital transformation of the sector. Your ability to understand client needs and create value will be essential to achieving our ambitious growth objectives.

ALTEN México is a leading engineering company that delivers innovative and efficient solutions in technology projects and product development. Our team consists of over 600 dedicated professionals committed to providing services across various industries, including automotive, energy, aerospace, banking and insurance, telecommunications, multimedia, and railways.We value talent at ALTEN México and are seeking an Automation Tester to join our dynamic team.As an Automation Tester, you will be responsible for ensuring the quality and integrity of software through the design, development, execution, and maintenance of both automated and manual tests. This role requires a blend of programming, analysis, in-depth debugging, and working with technical documentation in complex validation environments.

About Doctoralia Doctoralia connects millions of patients with healthcare specialists, aiming to improve the healthcare experience through technology. As a leader in the Mexican market and a global reference for SaaS solutions in the medical field, Doctoralia works to make clinical practice more efficient and patient-centered. Position: AI Sales Executive Location: Mexico City What You Will Do Develop and execute sales strategies focused on artificial intelligence technologies for the healthcare sector. Identify and pursue new business opportunities, expanding Doctoralia’s client base. Guide clients through the adoption of advanced digital solutions, helping them transform their clinical practices. Act as a consultative advisor, ensuring each client receives solutions tailored to their needs. Build and strengthen business relationships within the healthcare industry. Who We’re Looking For Sales professionals with a strategic vision and a drive for results. Experience in acquiring new clients and managing relationships, ideally within the healthcare or technology sectors. Interest in artificial intelligence and digital transformation in healthcare. This role offers the chance to play a key part in Doctoralia’s growth and to help shape the future of healthcare through technology.