Customer Success Team Leader at Doctoralia | Mexico City

Doctoralia connects patients and medical specialists in Mexico through technology. As a leading healthcare platform and SaaS provider for the medical sector, Doctoralia supports millions in accessing care and helps clinics deliver digital, patient-centered services. Role overview The Customer Success Team Leader oversees a team that responds to support requests by phone, chat, and email. The main goals are to maintain high customer satisfaction (CSAT) and strong first call resolution (FCR) rates. This leader guides team members to understand client needs, resolve issues, and provide timely solutions. What you will do Manage and support a customer success team handling incoming inquiries across multiple channels Coach team members to address client needs and challenges effectively Monitor and improve CSAT and FCR metrics Work closely with other internal teams to achieve service goals and drive continuous improvement Location This position is based in Mexico City.

About Doctoralia Doctoralia’s mission is to humanize healthcare through technology. As a leading SaaS platform in Mexico’s medical sector, Doctoralia connects millions of patients with specialists and helps transform clinical practice into a more efficient, patient-focused digital experience. Role Overview The Customer Success Inbound Agent serves as a strategic partner to healthcare professionals, supporting their success and business growth. This role is the first point of contact for new clients, guiding them through adopting Doctoralia’s digital solutions and ensuring a positive experience from the start. The focus is on building strong, lasting relationships and helping doctors get the most value from the platform. What You Will Do Handle incoming requests from new clients, offering tailored guidance to understand their goals and needs. Lead the onboarding process so users can make the most of the platform’s features from day one. Serve as the main contact for clients: answer questions, provide support, and anticipate needs with empathy and speed. Track how clients use the platform by monitoring key metrics and use data to spot areas for improvement or where intervention is needed. Work closely with sales and product teams to share feedback on client experiences and help improve processes and services. Location This position is based in Mexico City.

About UsDoctoralia is on a mission to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global benchmark for SaaS solutions in the medical sector, we connect millions of patients with specialists, transforming clinical practice into a digital, efficient, and patient-centered experience.We are currently seeking a passionate and results-oriented B2B Sales Leader with a strategic vision to drive company growth by acquiring new clients and strengthening business relationships in the healthcare sector.Role OverviewAs the B2B Sales Leader, you will lead and motivate a sales team focused on clinics, designing strategies for acquiring new clients and developing robust business relationships within the healthcare sector. You will play a crucial role in expanding our market presence, guiding sales objective fulfillment, and driving initiatives that create value for both clients and the company.

About UsAt Doctoralia, we are dedicated to humanizing the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are on the lookout for a passionate, strategic, and growth-oriented Customer Growth Team Leader to be a key ally to our specialists.Role OverviewYour mission will be to spearhead revenue growth within our existing specialist base, ensuring they derive maximum value from Doctoralia while expanding their utilization of our solutions. You will guide your team to identify account expansion opportunities, driving the adoption of Doctoralia Payments and other ecosystem products through effective upselling and cross-selling strategies.Operating at the intersection of Customer Success and Revenue Growth, you will assist specialists in advancing their digital transformation, optimizing consultation management, and automating billing processes. Through trust-based relationships, product usage analysis, and strategic portfolio management, you will turn our existing clients into success stories and sustainable growth engines for the company.Your impact will be measured by revenue expansion within existing accounts, new product adoption, and the continuous value generated for our specialists.

Doctoralia is a SaaS platform in Mexico’s medical sector, connecting patients with healthcare professionals. The company emphasizes digital solutions that put patients at the center of care. Role overview The Sales Trainer in Mexico City focuses on building and delivering training for both new hires and current sales team members. This role helps the sales team grow skills, understand company processes, and improve overall performance. Supporting internal talent development is a core part of this position. Main responsibilities Design and lead training programs for new and existing sales staff. Create materials such as presentations, manuals, guides, and digital resources. Work with team leads and managers to identify areas for training. Evaluate training effectiveness through feedback and assessments. Monitor participant progress and offer coaching as needed. Maintain accurate training records and reports. Update content when company policies, tools, or processes change. Facilitate workshops, group sessions, and individual training sessions. Professional profile Bachelor’s degree in Human Resources, Administration, Psychology, Education, or a related field is preferred. Experience as a Trainer, Instructor, or Training Specialist in sales. Strong communication and presentation skills. Ability to motivate and develop team members. Familiarity with training and learning techniques.

Doctoralia connects patients and healthcare specialists across Mexico through its digital platform. The company’s SaaS tools aim to make clinical practice more efficient and patient-focused for medical professionals and their teams. Role overview The Operations Support Specialist coordinates and improves daily operations at Doctoralia’s Mexico City office. This position works with both internal teams and external clients, handling a mix of administrative tasks, incident resolution, and process improvement initiatives. What you will do Assist internal teams with daily operations, ensuring workflows remain efficient and incidents are resolved quickly. Update and maintain databases, reports, and documentation, keeping all information accurate and confidential. Identify areas where operational procedures can be improved and suggest practical solutions to increase efficiency. Coordinate with suppliers and various internal departments to meet deadlines and maintain service quality. Track key operational metrics and share insights to support business decisions. Requirements 1 to 2 years of experience in operations, administration, or support roles, including administrative work and incident management. Comfort working in startup, marketing, or advertising environments. Familiarity with Jira, Salesforce, CRMs, or similar operational management platforms. Strong organizational skills, a proactive mindset, and effective problem-solving abilities.

Doctoralia connects patients with medical specialists across Mexico through healthcare technology. The company’s SaaS solutions help clinics and professionals deliver more efficient, patient-focused care. Role overview The Field Sales Executive serves as Doctoralia’s representative to doctors, clinics, and hospitals throughout Mexico City. Most days involve visiting healthcare providers in person, introducing Doctoralia’s technology, and building lasting relationships in the medical community. The role focuses on expanding the client base and deepening connections with existing partners. What you will do Develop and sustain strong relationships with healthcare professionals and organizations Seek out new business opportunities and lead efforts to acquire new clients Present Doctoralia’s digital solutions to medical providers, showing how these tools can improve clinical practice Provide attentive, tailored service to ensure a positive experience for every client Location This position is based in Mexico City and requires frequent onsite visits to clients.

About the CompanyAt Doctoralia, we strive to humanize healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient digital experience focused on patient needs.We are currently seeking a passionate and results-driven B2B Sales Executive with a strategic vision to contribute to the growth of our company by driving client acquisition and strengthening commercial relationships in the healthcare sector.Role OverviewAs a B2B Sales Executive, you will spearhead Doctoralia’s commercial expansion in the healthcare sector by managing strategic relationships with healthcare professionals and clinics. You will lead the identification, prospecting, negotiation, and closing of new B2B agreements, positioning our technological solutions as a key ally in the digital transformation of the sector. Your ability to understand client needs and create value will be essential to achieving our ambitious growth objectives.

About Doctoralia Doctoralia connects millions of patients with healthcare specialists, aiming to improve the healthcare experience through technology. As a leader in the Mexican market and a global reference for SaaS solutions in the medical field, Doctoralia works to make clinical practice more efficient and patient-centered. Position: AI Sales Executive Location: Mexico City What You Will Do Develop and execute sales strategies focused on artificial intelligence technologies for the healthcare sector. Identify and pursue new business opportunities, expanding Doctoralia’s client base. Guide clients through the adoption of advanced digital solutions, helping them transform their clinical practices. Act as a consultative advisor, ensuring each client receives solutions tailored to their needs. Build and strengthen business relationships within the healthcare industry. Who We’re Looking For Sales professionals with a strategic vision and a drive for results. Experience in acquiring new clients and managing relationships, ideally within the healthcare or technology sectors. Interest in artificial intelligence and digital transformation in healthcare. This role offers the chance to play a key part in Doctoralia’s growth and to help shape the future of healthcare through technology.

Doctoralia Mexico helps millions of patients connect with healthcare specialists through digital tools designed to improve clinical practice. As a major SaaS platform in Mexico and a recognized name in digital healthcare, the company works to make healthcare more efficient and focused on patient needs. Role overview The Onboarding Customer Success Specialist plays a key role in welcoming healthcare professionals to the Doctoralia platform. This position guides new users through their initial steps, builds trust, and helps them feel confident using Doctoralia’s digital solutions. The aim is to prepare each specialist for ongoing success and support the broader move toward digital healthcare. Main responsibilities Oversee the entire onboarding process for new clients, making sure they integrate smoothly and gain early confidence with the platform. Train and support healthcare professionals in using Doctoralia’s digital tools, tailoring sessions to each specialist’s needs. Identify areas for improvement during onboarding and recommend practical changes to enhance the user experience. Monitor each client’s progress in the early stages, anticipating and resolving issues before they become obstacles. Collaborate with Product and Support teams to share user feedback and help refine Doctoralia’s solutions. Requirements 1 to 2 years of experience in Customer Success or Account Management, managing a portfolio of 100-150 clients. Comfortable working in startup, marketing, or advertising environments. Ability to read and analyze data to improve campaign outcomes. Location This role is based in Mexico City.

About the CompanyAt Doctoralia, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are in search of a passionate, strategic, and growth-oriented Retention Specialist to be a key ally to our specialists.Role DescriptionBeing a Retention Specialist at Doctoralia goes beyond managing cancellation requests; it's about transforming critical moments into opportunities for real impact within the healthcare sector.You will be the human voice behind a SaaS platform that digitizes healthcare and makes it more personable. You will support specialists when they need it most, understanding their context, analyzing their profiles, and proposing tailored solutions that align their goals with those of Doctoralia, fostering long-term relationships built on data, empathy, and trust.We retain not out of obligation, but for value:We reduce churn with intelligent and personalized strategies.We recover clients by understanding their business and real needs.We turn payment issues and friction into positive experiences.We ensure that every specialist maximizes the platform's potential.This role is ideal for individuals who enjoy negotiating, analyzing, and problem-solving, who are comfortable in dynamic environments, and who seek to have a meaningful and measurable impact on the lives of thousands of patients and specialists.

About UsAt Doctoralia, our mission is to humanize the healthcare experience through technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are on the lookout for a passionate and results-driven Expansion Customer Success Specialist to drive the expansion of our services within our existing client base and become a strategic partner for healthcare professionals.Role OverviewAs an Expansion Customer Success Specialist, you will be responsible for identifying growth opportunities within our current client portfolio, promoting solutions that provide enhanced value, and contributing to the sustainable development of their practices. You will offer personalized support, advising specialists on optimizing their use of our platform and driving the adoption of new products or features.Key ResponsibilitiesIdentify upselling and cross-selling opportunities within the assigned client portfolio, maximizing the value delivered by Doctoralia.Develop and implement expansion strategies that enhance the adoption of complementary solutions.Provide personalized advisory regarding new functionalities, ensuring effective integration into each specialist's practice.Analyze usage trends and data to propose enhancements that positively impact client success and business metrics.Collaborate with internal teams to design and execute initiatives that drive client retention and growth.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing a high-volume portfolio (150-190 clients).Tech DNA: You thrive in Startup, Marketing, or Advertising environments.Data-Driven: You possess the ability to interpret data, analyze Google Ads campaigns, and use insights to narrate success stories.

About UsAt Doctoralia, we are committed to humanizing healthcare experiences through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with specialists, transforming clinical practice into an efficient and patient-centered digital experience.We are on the lookout for a passionate and strategic Farming Customer Success Specialist to play a pivotal role in the continued success and satisfaction of our specialists.Role OverviewAs a Farming Customer Success Specialist, you will serve as a strategic partner to our clients, enhancing long-term relationships and maximizing the value of our solutions. Your mission will include identifying expansion opportunities, fostering loyalty, ensuring contract renewals, and contributing to the sustainable growth of each office or clinic.Key ResponsibilitiesManage and strengthen relationships with your client portfolio, ensuring high satisfaction levels and fostering loyalty to our platform.Identify opportunities for upselling and cross-selling, presenting new or additional solutions that provide real value to each specialist.Implement strategies for contract renewal or expansion, anticipating needs and mitigating churn risks.Analyze key usage and performance metrics (KPIs), generating insights that allow for personalized action recommendations to maximize client success.Act as a proactive point of contact, providing ongoing support, resolving inquiries, and ensuring effective and constant communication with specialists.Professional ProfileExperience: 1 to 2 years in Customer Success or Account Management (KAM), managing high-volume portfolios (100-150 clients).Tech DNA: Thrive in Startup, Marketing, or Advertising environments.Data-Driven: Proficient in reading data, analyzing Google Ads campaigns, and using data to narrate a success story.Tech Stack: Familiarity with relevant tools and technologies.

About Us:Motive is dedicated to empowering professionals who manage physical operations by providing innovative tools to enhance safety, efficiency, and profitability. For the first time, safety, operations, and finance teams can oversee their drivers, vehicles, equipment, and fleet expenditures through a unified platform. With cutting-edge AI technology, the Motive platform offers unparalleled visibility and control, significantly minimizing manual workloads by automating and simplifying processes.We proudly serve nearly 100,000 clients, ranging from Fortune 500 companies to small enterprises, across diverse sectors such as transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and public services.To discover more, visit gomotive.com.Position Overview:As a Customer Success Manager for Mexico, you will report directly to the Director of Customer Success and serve as the primary representative of Motive to our clients in Mexico. Your primary responsibility will be to ensure that customers derive the promised value throughout their engagement. You will be accountable for managing customer relationships throughout their lifecycle. Additionally, you will collaborate closely with Implementation Consultants during rollouts and direct qualified leads to Account Executives to drive Motive's revenue growth.Key Responsibilities:Manage a portfolio of existing customers focusing on growth and renewals.Ensure consistent revenue retention and renewal across all accounts.Oversee customer adoption, training, and development of best practices.Maintain high levels of customer satisfaction and foster client relationships.Identify opportunities for customers to leverage the full capabilities of the Motive platform.Assist in troubleshooting and addressing Tier 2 product support issues.Engage with a high volume of communications via email, chat, and phone.Coordinate with the sales team and Implementation Consultants for a smooth transition.

Acerca de DoctoraliaEn Doctoralia, nos dedicamos a transformar la experiencia de la salud mediante soluciones tecnológicas innovadoras. Como la plataforma líder en el sector médico en México y un referente internacional en soluciones SaaS, facilitamos la conexión entre millones de pacientes y profesionales de la salud, optimizando la práctica clínica hacia un modelo digital centrado en el paciente.Estamos en la búsqueda de un Ejecutivo de Ventas Telefónicas Inbound apasionado y orientado a resultados, que juegue un papel crucial en nuestra misión de expansión, gestionando la adquisición de nuevos clientes y fortaleciendo relaciones comerciales en el ámbito de la salud a través de canales inbound.Descripción del RolComo Ejecutivo de Ventas Telefónicas Inbound, tu responsabilidad será manejar el ciclo completo de ventas a partir de solicitudes entrantes. Identificarás oportunidades, calificarás leads y cerrarás acuerdos con profesionales y clínicas, principalmente a través de medios telefónicos y digitales. Tu papel será fundamental en la ampliación de nuestra base de clientes, ofreciendo asesoría consultiva y asegurando una experiencia excepcional para quienes confían en nuestras soluciones tecnológicas.Responsabilidades ClaveAtender y gestionar leads entrantes de diversos canales digitales y telefónicos, identificando necesidades y contextos del cliente mediante la metodología SPIN (Situación, Problema, Implicación, Necesidad de solución).Calificar oportunidades de negocio utilizando preguntas basadas en SPIN para entender a fondo los retos y objetivos del cliente, asegurando un enfoque consultivo en todo el proceso.Realizar presentaciones comerciales y demostraciones de soluciones tecnológicas a través de medios virtuales o telefónicos, personalizando el mensaje según los diagnósticos realizados.Negociar términos y condiciones, resolver objeciones y cerrar ventas para alcanzar y superar los objetivos establecidos mensualmente.Gestionar el pipeline de ventas utilizando CRM, asegurando comunicación precisa y reportando el avance en cada etapa del proceso.Mantener y fortalecer la relación con los clientes, proporcionando seguimiento post-venta y generando oportunidades de cross-selling y referidos.

Sobre NosotrosEn Doctoralia, trabajamos para transformar la experiencia de salud mediante el uso de tecnología innovadora. Como la plataforma líder en el sector de salud en México y un referente global en soluciones SaaS, nuestra misión es conectar a millones de pacientes con médicos especialistas, creando una experiencia clínica digital que prioriza al paciente.Descripción del PuestoComo Senior Talent Acquisition Specialist, tu objetivo será identificar, atraer y contratar a talentos excepcionales que contribuyan al crecimiento y la innovación en Doctoralia. Serás responsable de gestionar el proceso completo de reclutamiento, desde la definición del perfil del candidato hasta la oferta final, asegurando que los postulantes tengan una experiencia positiva durante todo el proceso.Responsabilidades PrincipalesGestionar el ciclo completo de reclutamiento, desde la identificación de necesidades hasta la contratación final.Diseñar e implementar estrategias innovadoras de atracción de talento y construir una fuerte marca de empleador.Colaborar con líderes de diferentes departamentos para entender sus necesidades de personal y ofrecer asesoría sobre las mejores prácticas de selección.Realizar entrevistas exhaustivas basadas en competencias utilizando metodologías avanzadas y herramientas de inteligencia artificial.Analizar y monitorear métricas de reclutamiento para optimizar procesos y asegurar una experiencia excepcional para candidatos y líderes internos.

The Customer Success Manager position at QAD Inc. centers on supporting clients throughout their experience with the company's solutions. This role is based in Mexico City and focuses on building and maintaining strong client relationships. Role overview Customer Success Managers work closely with clients to understand their needs and help them get the most out of QAD Inc.'s products. Acting as a trusted advisor, this role guides customers through each stage of their journey, aiming to increase satisfaction and encourage product adoption. Key responsibilities Develop and nurture relationships with clients to support their ongoing success Identify customer needs and recommend ways to maximize the value of QAD Inc. solutions Serve as a point of contact and advisor, helping customers navigate product features and usage Location This position is based in Mexico City.

Company OverviewAt Doctoralia, we are dedicated to enhancing the healthcare experience through innovative technology. As the leading platform in the Mexican market and a global reference in SaaS solutions for the medical sector, we connect millions of patients with healthcare specialists, transforming clinical practice into an efficient, patient-centered digital experience.We are currently seeking a passionate and results-driven Inside Sales Executive with a strategic vision to contribute to the company's growth by driving client acquisition and strengthening business relationships within the healthcare sector.Role OverviewAs an Inbound Inside Sales Executive, you will lead the sales process with potential clients who have expressed interest in our products and services. You will be the first point of contact, guiding prospects from their initial inquiry to closing the deal, ensuring a consultative and impactful approach.

At Insider One, we are excited to welcome a passionate Customer Success Manager to our dynamic team in Mexico City. Before diving into the specifics of the role, let us share a bit about who we are.About UsInsider One is the leading platform that empowers marketing and customer engagement teams with all the tools they need in one comprehensive solution. Our mission is to help our clients unlock their full potential and achieve unprecedented success.Founded with a vision to provide cutting-edge technologies and emerging channels to marketers globally, we have grown from a small team to over 1,500 professionals from more than 50 nationalities across 30 offices worldwide. Leveraging AI and our integrated Customer Data Platform (CDP), we unify data, personalization, and journey orchestration across a wide array of channels including WhatsApp, SMS, Email, Web, App, and Site Search.Recently, we secured one of the largest funding rounds in the industry—a $500M Series E led by General Atlantic. Our investors include notable names such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. We proudly serve over 2,000 customers, ranging from high-growth startups to esteemed Fortune 500 companies like Samsung, Nike, L’Oreal, and Nestlé.Recognized as one of the few woman-founded and women-led B2B SaaS unicorns, Insider One is celebrated for its exceptional service and is the only vendor acknowledged as the top leader in all essential capabilities for marketing and customer engagement teams. We invite you to explore our accolades and customer satisfaction through platforms such as Gartner.

Join our dynamic team at Coface as an Accounts Payable Team Leader in Mexico City. In this leadership role, you will oversee the accounts payable processes, ensuring accuracy and compliance while fostering a high-performance culture within the team. Your expertise will drive operational efficiency and contribute to our financial integrity.