About the job
ABOUT TIDE
At Tide, we empower small and medium enterprises (SMEs) to streamline their operations and save both time and money. Our offerings include business accounts, comprehensive banking services, and a suite of integrated administrative solutions ranging from invoicing to accounting.
Tide is revolutionizing the small business banking landscape with over 1.8 million members across the UK, India, Germany, and France.
Utilizing cutting-edge technology, our solutions are tailored specifically for SMEs. With fast onboarding, competitive fees, and innovative features, we are committed to making data-driven decisions that support our mission: helping SMEs reclaim their time and resources so they can focus on their passions.
Tide Facts:
- Available for SMEs in the UK, India, Germany, and France
- More than 1.8 million members: 800,000 in the UK and 1,000,000 in India, with rapid growth
- Over $300 million secured in funding
- A diverse team of over 2,500 Tideans worldwide
- Headquartered in Central London, with a member support and technology center in Sofia, Bulgaria, and additional tech centers across Serbia, Romania, Lithuania, and Hyderabad, as well as offices in Gurugram, New Delhi, Berlin, Paris, and Luxembourg.
ABOUT THE TEAM:
Our dedicated team focuses on delivering exceptional, member-centric financial solutions through innovative technology and unparalleled service. By joining us, you will play a vital role in helping small businesses access the financial solutions they need while contributing to a high-growth, collaborative environment that prioritizes impact and innovation.
ABOUT THE ROLE:
As a Customer Success Specialist, your responsibilities will include:
- Managing incoming communications from our customers
- Ensuring accurate and timely use of sales technologies, including our CRM, to facilitate effective data collection and reporting
- Proactively reaching out to potential customers exploring financial options on our website and handling inbound inquiries
- Guiding customers through our digital journey to successfully secure the funds they require
- Providing assistance throughout the sales process by collaborating with lenders
- Confidently pitching lending products from our panel of lenders that best suit our customers' needs
- Maintaining up-to-date information on all prospects in Salesforce
- Monitoring trends and anticipating customer needs

