About the job
Asksuite develops AI-powered chatbots tailored for the hospitality and tourism sector. The company’s platform streamlines guest communication for hotels, supporting instant and multilingual messaging. With clients in over 80 countries and a team of more than 150 professionals across 7 countries, Asksuite has earned recognition as the top tourism tech company globally and is ranked among the best workplaces in Santa Catarina.
Role overview
The Customer Success Specialist - Retention (Portuguese & Spanish) works with clients who are considering canceling their service. The main focus is to understand their concerns, address objections, and find ways to retain their business. This position involves contract renegotiation and close collaboration with internal teams to support Asksuite’s international growth.
What you will do
- Identify and analyze the reasons behind client cancellation requests.
- Develop and use negotiation strategies that fit each customer’s profile.
- Lead retention discussions with both local and international clients, using Spanish to build rapport and maintain relationships.
- Present product value and clarify return on investment to help realign client expectations.
- Work with Product and Customer Success teams to share feedback and help reduce churn.
Requirements
- Strong negotiation skills, viewing objections as opportunities to engage.
- Clear and empathetic communication, able to build trust quickly.
- Analytical mindset for understanding metrics and identifying cancellation trends.
- Adaptability and a problem-solving approach.
Location
Florianópolis, Santa Catarina, Brazil
